Firefox Support Forum

I've been using firefox for last 15 years now to do my online banking with RBC. As of 2 weeks ago it has failed to open online banking on the RBC website. Google chrome however works. When speaking to RBC customer support they say it is a problem with firefox and will likely go away once firefox updates to a newer version.

Hope you can help with this issue since my browser of choice is firefox. Thanks

Hello,

Each time I start my computer and launch FireFox I am greeted with the "Welcome" page as if it was the first time I launch it. My extensions do not load and I have to manually turn them off and on again for them to load properly. The permissions I gave them previously need to be reconfirmed.

It's as if FireFox doesn't remember me at all. It wouldn't be that problematic if not for the issue with the extensions.

I've searched far and wide and couldn't find any solution to my problem. If anyone has any tip I'd be grateful, I already forgot half of what I've already tried but I'll let you know.

Thank you ! :)

after the latest round of updates, my extension tabs (upper right) for approved and secured extensions has vanished. there is one in particular that I want in the extension area (see image 1)

I found them tucked away in another tab (upper right corner) the jigsaw puzzle piece.

is there a way to put the extensions that I want back on the extension area (upper right corner of browser window)? (see image 2)

So I'm on my dad's computer, he's old and doesn't get the computers. Anyway he has two pinned Firefox's and I told him to delete one and he said no way because they open different firefoxs, and sure enough they do. One opens with a completely different homepage and completely different set of data and saved passwords and websites than the other. The only difference I could tell is that it seems like one he's created a firefox account for and the other doesn't have it. But why would a shortcut open up a different instance of firefox like this? Is this some scam browser that's cloning his firefox browser? Or is this some weird thing that is an only firefox option?

The browser I'm on now says this under about:support

Name Firefox Version 113.0.2 Build ID 20230522134052 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\E370DFFC6E748E8F Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0 OS Windows_NT 10.0 19045

And the other browser says this: Name Firefox Version 109.0 Build ID 20230112150232 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/109.0 OS Windows_NT 10.0 19045

Maybe somehow they just didn't realize each other when a new one was installed?

Any help would be appreciated.

Hello,

I am trying to understand if there is a way to customize the tab rearranging behaviour.

In particular, the thing I find very unpractical is that, after a tab is closed, the others do rearrange, but after the mouse goes out of the tab bar. This is particularly annoying when I have to close multiple tabs, since thanks to this behaviour, the tabs which I close after the first one are always the unintended ones.

The solution would be to let the tab rearrangement happen instantly after the closure of the tab. In my opinion even without animations, I do not really care about that.

If you have any suggestions let me know.

Thanks in advance!

Just recently I have noticed that the Closed Caption is way out of sync when streaming Prime movies on my PC. CC works fine in Edge, but not Firefox. Looking for some things to try to fix this.

I was having issues playing videos. All I would get was a black screen, but I could hear the audio. Although some videos, like facebook shorts, played just fine. And I could view videos in other browsers. Tried several things I saw suggested on threads having the same issues, but ultimately I uninstalled firefox and then reinstalled it and it seemed to have fixed the issue. Hopefully this helps others having the same issue. I tried to suggest it on a few of those threads but they were locked.

Ever since the most recent update to Firefox I consistently get the following message when attempting to login to https sites which I have been connecting to for years: Secure Connection Failed

An error occurred during a connection to www.att.com. PR_END_OF_FILE_ERROR

Error code:PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Clearly the problem is with Firefox and not with the website owner since it occurs with all websites.

I found over 100 instances of PR_END_OF_FILE_ERROR but the few responses I looked at were back in 2021 or 2022. One solution suggested clearing the cache which I did and I was then able to connect. But now that does not help. Is my only reliable solution to delete Firefox and use some inferior browser?

I use Firefox daily, and I use Sync to save my profile.

Today I had to reinstall Windows for some reason, therefore I had to reinstall Firefox entirely. The profile files were lost in the process, and when I connected with Sync, Firefox installed all the extensions I had before, but it didn't fetch the bookmarks. Like many people, I have hundreds of links in my bookmarks, and I'd like to get them back. Profile files are not here, and Sync couldn't find them? Is there a place where I can see all previous Sync saves so that I can get an old backup (even if it's a backup from days or weeks ago)?

Hi!

Is there any way to keep an older version of Firefox without its getting upgraded all the time? Version 99 only has a small header at the top, so there is still space on my screen to see the website I'm trying to see. The newer versions (100 and newer) take up too much space on my screen. Every site has its own headers, and so I am left with about an inch of working space. That's really not enough to see anything.

Is there a way to get the security updates without the new look? Is there a Firefox Light version available, with minimal headers and all? I prefer Firefox, and would love to keep it. Having to reinstall it (to get the older version back) several times a week is not good.

Any help would be appreciated. Thanks very much!

I have few sites that pop up in autosuggestion every time I type an letter (for example when I type "i" i got autosuggestion for "imgur.com"). I want to delete these entries as they clutter my search bar. I already deleted search history with all boxes marked as checked, I used shift+delete option and every time it comes back. I want to completly delete all autosuggestion data or find a solution to delete only these I want to delete.

I still want to have autosuggestion turned on. I just want to reset it and erase it completly. I reinstalled the browser but it didn't work either.

(may have the wrong 'topic' from drop-down list) MacOS Ventura 13.4 I've tried this with Safari, Chrome and now Opera - FireFox is the only one that gets an error: "We’re sorry. Due to technical issues we are unable to process your request at this time. Please try again later."

This happens when on the TD bank site when I try to get to my "Statements & Documents" session. I've contacted TD and they won't provide what is going on to cause the above error to be generated, and because other browsers aren't having a problem it's now a Firefox issue.

I'm not sure how to proceed since I can't get further details from TD bank and don't see what needs to change to allow Firefox to work.

Any suggestions as to what setting or debugging I can try appreciated.

When I try to access my Etrade account the connection fails. Sometimes I can reach the log in page but cannot log on, Usually, I can't even access ETrade. I can log on using Microsoft Edge but not with Mozzilla,