Firefox Support Forum

my mozilla vpn isn't working. Been using it fine for a year or so. Got a new debit card. I think that was the start of the problem. Said it couldn't find my account, however I can log onto firefox fine in the web browser. the vpn app redirects me to a web page to pick out my plan, i click on a plan and i get the error "problem loading invoice preview". Been like that for a few days. so I am unable to add my payment information. the web page showing the error's address starts as "https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI?device_id" I have tried loading it in both the firefox browser and the brave browser. I believe i am windows 10.

Firefox 114.0, Windows 11 Home Version 10.0.22621 Build 22621 , 1Password-4.6.2.626 extension

Today, for reasons unknown, my 1Password extension, (an old and non-updatable version that I've used for many, many years), is non-responsive. The icon still resides in the Tool Bar, Windows ToolTips "sees" it as "1Password", but clicking on the icon has no effect. The extension is shown as Enabled in Firefox's Manage Your Extensions page.

I think I've tried all the "usual" things here: rebooted the computer, uninstalled and re-installed the extension and rebooting, checked the setting in 1Password itself to see that it's associated with "Mozilla Firefox 114.0", (the program still opens fine outside the browser).

This seems to be related to Firefox 114.0. On my other computer with the same Windows 11 version but using Firefox 113.0.1 had no problem with 1Password, but as soon as Firefox updated to 114.0 the same problem with 1Password appeared.

Anything that I might be able to do to get 1Password working?

when i bookmark a location the 'New Bookmarks Editor Dialog Box' disappears before i can bookmark page. how can i change or disable the timer interval. this is VERY annoying behavior. is there a preference value in about:config that can address this issue? i think this behavior has been an issue for many, many years. thanks

When trying to save a bookmark, the menu used to select the folder no longer opens. The bookmark will just be saved in a folder that was selected before the update with this bug. But Firefox does not indicate which folder it was.

Help: The menue to choose a corresponding folder for a bookmark should be reactivated.

please note it seems possible that this category is specifically for download of firefox, this is not so. opting for this category given the possibility that that theory is mistaken, and due to not seeing any other category that might be more suitable

using firefox developer edition (also couldn't find an individual category for this), and when downloading any files, it saves automatically without asking where/what to name it etc., as preferred. but specifically for pdf files, it always opens them in a new tab upon completing the download; this can be very frustrating when downloading larger quantities, especially with it switching to that file tab and away from the source of downloading. firefox is not even the default for opening pdf in the first place

looked through preferences for anything (and tested anything that looks potentially relevant, to no avail), looked for a solution online from various sources and search methods, no dice

how can this be disabled?

[<script src="moz-extension://...averylong guid.../injectedPasswordless.js" type="text/javascript"></script>]

This script (without the brackets) is being added to my WordPress site Text Editor. I substituted the long string of numbers with the words ... a very long guid ...

I have contacted all developers of plugins for WordPress and now I realize it only happens when I edit my site in Firefox. It does not happen in Chrome or Safari, these 2 browsers do not produce this script. It also occurred to me that moz is short for Mozilla (not Moz the SEO expert).

If I only click into a text editor while editing my site the script is added to the text editor!! I have disabled most of my Firefox addons and it still happens. Please advise. What is this?

For over a year when i go to download something it defaults to the downloads folder instead of asking me where I wasnt to download. I'm about fed up with FF. it's been a great 10 years but this issue along with 80% of my sites not loading or working will lead to me jumping ship. Please help!

In the last month Firefox using google search simply refuses to search, this is becoming annoying to the point where I will start using other browsers. Is there a fix for this?

How do we disable "Thank you for loving Firefox" tab that keeps opening. Have tried several of the tips provided online but does not work. Deleted and re-installed Firefox and it this annoying tab still opens. Please advise how to fully disable or please resolve in next update. Have Firefox on several other computers and this does not open. Thanks!

I am having a problem with the Audio and Closed Caption The CC leads the Audio by 40 seconds to a minute. Very frustrating... I seem to only have this problem with HULU and Prime Video. All other streaming platforms work great. I am using Windows 7 64 bit

Any help would be appreciated

Thanks,

Bill

I recently switch to Firefox and I'm enjoying it so far. One problem though, continuously using Firefox over a long period of time cause it to use more memory than normal. I assumed it was because of the large amount of tabs i kept opened but even when i had closed most of them, the problem still persist. This lead to worse performance and more frequent crashes. One way I found to have helped is to close and reopen Firefox, but the fix is only temporally.

Hi

I'm having some confusion as to how to change what tabs are synced across to other devices under my account. I have my chosen tabs all pinned and I even have them saved as bookmarks that I've synced that I can load up in Chrome. However, when I go to the three horizontal lines button and clicking on my account name/email address, it's showing me tabs that are synced to one of my other devices (in this case, my laptop), but the tabs aren't quite right. There's a couple that are old now that I want removed. The double arrows showing me more extensions/options comes up with Synced Tabs, but they're also showing the same incorrect ones. Even when it synchronizes, it never changes anything.

What's the correct way of changing/removing tabs in Firefox and then syncing them?

Thanks

It says on the website that this page is broken.

Dear Sir or Lady According to the website, this page is broken.

https://packmanvapes.com/product/packman-starburst-runtz/ Despite the fact that the page is now blank, the website emblem in the top left corner indicates that contact has been made. Anyone aware of the reason why Firefox cannot load the website?

I has gonna sign into another Gmail account that I use for games but I forgot the password and had no other way to sign in. I tried to go into my saved passwords in Firefox because I knew I saved it. I ended changing the password to a wrong one at one point and I couldn't view the first ever password I saved for the Gmail account. I really need to know how to view older/previous passwords, it would save my life.

I go to youtube, open a video and the audio plays just fine, except there is no visual. The video says its playing and I can hear it normally but I can't see anything. Subtitles show up, but the place where the video is supposed to be is just blank, the same as the background of the page. Weirdly if I click the settings button on youtube, the one next to the sign in or account button, the video will display as long as that menu is up. If I close the menu the video goes away.

I have refreshed firefox, deleted and reinstalled firefox, removed all my extensions, turned hardware acceleration off (and then back on when it didn't work) as was recommended in a similar post a few years ago, and restarted my computer. Youtube still won't show me a video. It works fine on chrome, just not firefox.

I uploaded a screenshot of an ad, which doesn't play but shows the outline of the video player, a screenshot of a normal video where the area the video should be in is just more indistinct background, a screenshot of the video appearing normally when I have the settings menu open, and a screenshot of the captions loading properly over an empty void.

Edit: I installed the Enhancer for Youtube extension? Which I haven't ever installed beofre? And now Youtube works? Why

2nd Edit: Its broken again. I changed literally nothing, just restarted my computer for an update but im getting blank screens again

I don't seem t have the right usernames and passwords to be able to print out my logins and passwords. I am able to login to Windows whenever I restart my PCs, but Firefox doesn't accept the password. I have tried versions of the name that appears on my Windows screen after login, but that doesn't work. There is no alternative account on my laptop.