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  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 2 years ago

Last reply by aditya81028 2 years ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

MY SAVED PASSWORDS ARE NOT SHOWING ANYMORE

Hello Everyone, I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my pas… (read more)

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

Asked by sheikhaamir2014 3 months ago

Last reply by cor-el 2 months ago

  • Archived

Firefox 80 - Own Syncserver on an Raspberry Pi doesn't work anymore :(

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect wit… (read more)

Some years ago I set up an own firefox sync serven on a Rasperry Pi. Yesterday Firefox updated to Version 80 and now i can't sync anymore. There is a message "Connect with your account (again)" or similar - german version)) but after connecting (enter mailadress and password) the same message pops up again. And i am unable to sync :((( Any ideas how to fix this problem? I really want my own sync server instead of cloud services. "My data belongs to me" - you know.

Asked by firefox938 1 year ago

Last reply by ffsync25 1 year ago

  • Archived

New install over an outdated version of Firefox,

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The … (read more)

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The forum tried to help me with this a while back, but it was deemed not to be possible, and the best way would have been to do a fresh new install, but there was noway to save log-ins/passwords bookmarks. My devices all have the Firefox sync and that is so far working well. My question is, if I dragged my PC's Firefox into the present by performing a fresh new install, would my synced items install ok....after invoking the Sync feature on the new install. Logic tells me this should be so, as it worked ok with the new iPad, but I know from experience that logic doesn't always come into play. (Windows7) Many thanks

Asked by Fozzie777 10 months ago

Last reply by cor-el 10 months ago

  • Archived

My laptop died, I've got a new one, but Firefox Sync won't bring bookmarks & others into the new laptop

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing… (read more)

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing anything. Not even being able to "see" that I had a laptop before.

Any options to bring back my bookmarks?

Asked by eduardogulias 9 months ago

Last reply by Bithiah 6 months ago

  • Archived

saved logins and passwords wiped, erased, deleted, lost

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date. I opened up my a Firefox session to find out I was logged out of sync… (read more)

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date.

I opened up my a Firefox session to find out I was logged out of sync and when I logged back in all my passwords where erased.

This has been stable for the last 10 months and Firefox has provided a reliable password archive with nice syncing features. However, this is a deal breaker, since I cannot loose the login credentials randomly.

No updates. No conscious logging out. No disregarding warnings etc.

Anyway to revert or retrieve?

Asked by Magnus 7 months ago

Last reply by jonzn4SUSE 7 months ago

Passwords disappeared from sync account

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the pass… (read more)

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the password reset process to sign into my sync account and when I resigned into it to sync, there was no passwords on the account.

Is there any backup performed by mozilla or any other way to get like a backup of the online account passwords somehow. My local logins.json files are corrupt so I cant use them.

This is extremely disappointing if they cant be retrieved.

Asked by georgek3 3 months ago

Last reply by Paul 3 months ago

Firefox "remembering" deleted history and logins

Hi there, I'm hoping someone can help with this. I recently signed into a shared computer with my personal Firefox account, and it automatically imported all my history, … (read more)

Hi there, I'm hoping someone can help with this. I recently signed into a shared computer with my personal Firefox account, and it automatically imported all my history, my browser extensions, and bookmarks, including personal/secure information that I wouldn't want on a shared computer. I tried signing out and deleting the sites and login information, even going so far as to completely delete all of my browsing history and cookies and signing in with another account, but all the supposedly deleted history and logins and extensions were then transferred to this second account. I have deleted all my data, even uninstalled and reinstalled Firefox, and all the data from my personal account keeps haunting me as suggestions when I type in the task bar or suggested usernames when I log in to websites. How can I actually delete this information so it's not on a shared computer? Thank you!

Asked by uefhkl 4 months ago

Last reply by cor-el 4 months ago

  • Archived

Finding Password

Is there a way for me to test out passwords without having to wait 15 minutes after testing out a few? I lost my password but there are usually a few combinations so I've… (read more)

Is there a way for me to test out passwords without having to wait 15 minutes after testing out a few? I lost my password but there are usually a few combinations so I've been trying to brute force it but it just doesn't workout. Thankfully I have a backup profile but it is rather old and I'd like to sync stuff to that account but I also don't want to wipe my data because I have quite a few new bookmarks and things I keep to remind myself of stuff (I have way too many bookmarks). Thanks

Asked by mxnmnmpanda35 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I forgot my Mozilla Password Account and I fear resetting it will delete my web history.

Recently, I installed an SSD on my computer, which also has my old HHD with my current Firefox account Information. However, after having had this for a long while, I hav… (read more)

Recently, I installed an SSD on my computer, which also has my old HHD with my current Firefox account Information.

However, after having had this for a long while, I have forgotten my password and have no recovery keys. I have tried backing up my history, but all I managed to backup was my bookmarks and passwords.

If I were to reset my Sync password in the HHD before switching to the SSD, will I lose all my history and cookies? Is there any other way to manually backup my data without using Sync, or at least to make sure resetting my password won't result in my account data being lost?

Any help or suggestion is appreciated.

Asked by r.posso 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

All saved passwords associated with my accounts are removed

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what… (read more)

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

Asked by navneet.nigam82 6 months ago

Last reply by FredMcD 6 months ago

Login password on Browser Home page

Greetings, I have an iMac running OS Monterey 12.2.1. I use Firefox as my browser and it is 'up to date'. My homepage is the Sydney Morning Herald, and I am a subscriber… (read more)

Greetings, I have an iMac running OS Monterey 12.2.1. I use Firefox as my browser and it is 'up to date'.

My homepage is the Sydney Morning Herald, and I am a subscriber of many years. When I open the browser is shows the Home Page of the SMH, and shows my name as being 'logged on'. BUT, when I click on any story within that page to read in depth, it goes to that story, but requires me to 'log in' the password a second time.

When contacting Apple Support, they requested I try both Safari and Chrome to see if the same problem exists there. And, it doesn't. I can log on to the SMH site and then click on any story and read it without needing to log in a second time.

I am 84 years of age and find this rather frustrating... particularly as I do not have the cyber skills of a younger person. I am used to Firefox and prefer it as my chosen browser.

I hope you can advise me how to rectify this vexing problem.

Thanks, Frank Arnold I

Asked by charfra38 4 months ago

Last reply by cor-el 4 months ago

Bookmarks

I logged into my account, but the bookmarks were not synced like before. I ask, for the love of God, that you recover my favorites.

Asked by Tácio Cabral 3 months ago

Last reply by Paul 3 months ago

Saved password recovery

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are popu… (read more)

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are populating is there anyway to get them back? They are vital to his job.

Asked by nathan.kaleta 1 month ago

Last reply by cor-el 1 month ago

Problem syncing mobile and desktop.

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced t… (read more)

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced two mobile devices before, and it worked fine. I've spent a good portion of today trying to figure it out, and have gone half mad from frustration. Please can you help me? Thank you!

Asked by Robin 1 month ago

Last reply by cor-el 1 month ago

  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 1 year ago

Last reply by Dale 1 year ago