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Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 4 months ago

Last reply by cor-el 4 months ago

Firefox needs over 100 GB of memory and always crashes

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have a… (read more)

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have already deleted and reinstalled the program and cannot explain why it is using so much memory. Can anyone help me?

Asked by hello247 4 months ago

Last reply by cor-el 4 months ago

Youtube streaming video freezes, but audio still going ok

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple min… (read more)

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple minutes, while audio track is still playing in the background. Based on the comments from the stream chat, other people have this issue too. Why? How to fix it? It is annoying. Internet connection is ok. Other browsers no issue. OS Linux Mint 20 Ulyana 64-bit Kernel Linux 5.4.0-172-generic x86_64 MATE 1.24.0 Mozilla Firefox 123.0 (64-bit)

Asked by ondrej123 4 months ago

Last reply by zeroknight 4 months ago

firefox won't open unless i am running as administrator

For some reason Firefox stop working about a week ago and i can get to work again. I can only open it as administrator but when it opens I cant do anything. I have tried … (read more)

For some reason Firefox stop working about a week ago and i can get to work again. I can only open it as administrator but when it opens I cant do anything. I have tried all the fixes in the forum and nothing plus reinstalling it several times. I looked into the console and a whole bunch of errors showed up. can anybody help me?

Asked by Phil Stahlbaum 4 months ago

Last reply by zeroknight 4 months ago

Firefox loading local files extremely slowly

Out of nowhere a couple days ago Firefox started loading local html files extremely slowly. I was using Live Server to render the pages, so I turned that on and off, unin… (read more)

Out of nowhere a couple days ago Firefox started loading local html files extremely slowly. I was using Live Server to render the pages, so I turned that on and off, uninstalled and reinstalled to no avail. I tried dragging files in from the original folder on my computer, but even that doesn't work. I tried updating firefox, and then my computer (which is running Fedora Linux 40), but still nothing.

When I try hitting inspect on the page, it only loads the HTML but doesn't let me inspect the JS as it wont load, and it's saying I have a ton of errors too. I can't look at the errors because they wont load, but I know it doesn't have to do with the original file as there was only one error which the page was working fine with before and each time I try opening the file it gives me a different amount of errors.

I tried clearing my cache and cookies, which didn't work either.

Does anyone know how to fix this? I'm having no other errors on other pages.

Asked by FFiii 3 weeks ago

Last reply by cor-el 3 weeks ago

WebGL still not present in Firefox with 21H2 Windows LTSC

WebGL still not present in Firefox with 21H2 Windows LTSC my previous question was closed and still no solution. Nothing advised helps the issue. On the same system it wo… (read more)

WebGL still not present in Firefox with 21H2 Windows LTSC my previous question was closed and still no solution. Nothing advised helps the issue. On the same system it works in Nightly!!!!

Asked by jcpkoz 4 months ago

Last reply by zeroknight 4 months ago

FireFox 127.0.1 (64 bit) crashes on Windows 10

FireFox just updated itself to the latest version (127.0.1 (64 bit)) on my Windows 10 laptop. Now every time I try to close it, instead of closing, it starts a backgroun… (read more)

FireFox just updated itself to the latest version (127.0.1 (64 bit)) on my Windows 10 laptop. Now every time I try to close it, instead of closing, it starts a background process and then crashes after about 25 seconds.

Asked by ActsNowAV 1 month ago

Last reply by jonzn4SUSE 1 month ago

Probleme with 'places.sqlite' -> 'moz_places' Can't retrieve the "real" $LAST_VISITED_URL ?

the last url in moz_places in places.sqlite are not the same as in my history tab I posted here Here is my `last-url.sh` #!/bin/bash rm -rf /tmp/db.sqlite … (read more)

the last url in moz_places in places.sqlite are not the same as in my history tab I posted here

Here is my `last-url.sh`

   #!/bin/bash
   
   rm  -rf /tmp/db.sqlite 
   cp ~/.mozilla/firefox/*.default-esr/places.sqlite /tmp/db.sqlite ;
   LAST_URL=`sqlite3 /tmp/db.sqlite "select url from moz_places order by last_visit_date desc limit 1;"`;
   echo $LAST_URL


My script keeps giving me wrong answer. For exemple, a stackoverflow.com url instead of the youtube.com one even if i reload the page.

I have only one `xxxxxx.default-esr` profile.

Screenshot examples: the "google test" is a brand new visited url, and the others were refreshed pages

Asked by dehya 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Sentences randomly repeating in written text.

Hi there, I've been having an issue lately where random text I've written is being inserted into other areas of my paragraphs in online text blocks. This mainly happens… (read more)

Hi there,

I've been having an issue lately where random text I've written is being inserted into other areas of my paragraphs in online text blocks. This mainly happens when I hop between paragraphs and try to edit content.

IE: If I wrote this statement and went back to correct something above, this sentence would "somehow" get added into the spot where I'm editing. It makes NO sense and is only happening within Firefox. Is there a way to fix it? I've noticed this happening on both Facebook and Indeed now too...so, I think it could be more of an issue with Firefox than certain sites.

The image is an example of the text being added in and reinserted. Thanks in advance for the help!

Asked by renorris3 4 months ago

Last reply by zeroknight 4 months ago

Firefox blocks all websites on school WiFi

Hey, I'm trying to use Firefox on a school internet connection and I'm getting the "Did Not Connect: Potential Security Issue" error on every site, including www.google.c… (read more)

Hey, I'm trying to use Firefox on a school internet connection and I'm getting the "Did Not Connect: Potential Security Issue" error on every site, including www.google.com. It connects on other WiFi connections and through chromium browsers (Ex. Brave). I've tried the following: - Set Proxy settings to "No Proxy" - Set "Enhanced Tracking Protection" to Standard - Disabled IPv6 in about:config - Set security.enterprise_roots.enabled to False - Logged into my Google account over a different connection - Allowed Windows single sign-on for Microsoft, work, and school accounts - Tried refreshing Firefox - Restarted my computer

The error is still occurring. Is there a way I can allow Firefox to connect normally over School WiFi?

==================================================================

ERROR CERTIFICATE HERE:

https://www.google.com/search?client=firefox-b-d&q=example

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:


BEGIN CERTIFICATE-----

MIIDjzCCAnegAwIBAgIHejiLAIJN+TANBgkqhkiG9w0BAQsFADCB1zELMAkGA1UE BhMCQVUxDDAKBgNVBAgTA0FDVDERMA8GA1UEBxMIQ2FuYmVycmExIzAhBgNVBAoT GkNvbnRlbnRLZWVwZXIgVGVjaG5vbG9naWVzMRowGAYDVQQLExFDb250ZW50S2Vl cGVyIFdlYjEyMDAGA1UEAxMpQ29udGVudEtlZXBlciBBcHBsaWFuY2UgQ0EgKDYx ODY2Nzg0OTg2NykxMjAwBgNVHRETKUNvbnRlbnRLZWVwZXIgQXBwbGlhbmNlIENB ICg2MTg2Njc4NDk4NjcpMB4XDTI0MDIxMTE3MDM1NVoXDTI0MDIyMDE3MDM1NVow GTEXMBUGA1UEAxMOd3d3Lmdvb2dsZS5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IB DwAwggEKAoIBAQCjrIjcc0kACwgtHnQao9UZ9MwFsdICJiWanGPsO4zzqUlliN+M L5ZF6UZ7TnpKTMdBBmohgXfCMFnsLBilFIgV/DA89Jk/thFIXj/RXaIihKn7q0mH 3OkxUNrsZ0SmGAaJBH9jmXC3+WTFP/HZQ/GMErs7nFTCHfE4sRhvdnZ+//c/Pywa PpkBI1JQJhmeWy5UB1PdcnFfcd4CdlMZvd2LM7IQYuvZQpAyDFSsict2dRf2FnOG f9uzAQQJd0s5sU9lOsD6P/LxWKU/RqwOPYx9/Lk/g2cX7+SYlbBmS4+CerO0a+Kg XBc8WgPRv3DMTSKLK2v3w/LNS0nJ7gKMau+3AgMBAAGjHTAbMBkGA1UdEQQSMBCC Dnd3dy5nb29nbGUuY29tMA0GCSqGSIb3DQEBCwUAA4IBAQBotm1oL7S/xmbCAcKZ qufi2SoBKd6xNndp4MLPLgV+Dq30NtF69nkmrHvGYl9sXE1bYsnGaHmiAJBf/HEx oNfEY/ziFqn59Ryd7Fwa03fPMhuRQJdfVgTgGdmxE6Z8b4s5eDZFoYoNQ0DFGq6c 4v1srnjfkGIokik+uwi5C46Dg0rHn/BPWkFhZ7bSQKV69vSJ1pofZol6ubMoWkaK LyNxQliqKQnUjdDNP/c4EIB/lsMaKlWfN26vzcLANwchtoZ/0m7H6qcNghe5BP2l 0Q70+nA4/746/2AXAfP5IkIRAHDvmDS6JYChuXZ9ybDziXgj/9740IsUQ4kTp2Z6 p0co


END CERTIFICATE-----
BEGIN CERTIFICATE-----

MIIFoTCCBImgAwIBAgIJAMzCdRH6uA8rMA0GCSqGSIb3DQEBCwUAMIHXMQswCQYD VQQGEwJBVTEMMAoGA1UECBMDQUNUMREwDwYDVQQHEwhDYW5iZXJyYTEjMCEGA1UE ChMaQ29udGVudEtlZXBlciBUZWNobm9sb2dpZXMxGjAYBgNVBAsTEUNvbnRlbnRL ZWVwZXIgV2ViMTIwMAYDVQQDEylDb250ZW50S2VlcGVyIEFwcGxpYW5jZSBDQSAo NjE4NjY3ODQ5ODY3KTEyMDAGA1UdERMpQ29udGVudEtlZXBlciBBcHBsaWFuY2Ug Q0EgKDYxODY2Nzg0OTg2NykwHhcNMTkwNzAxMDI1MzAzWhcNMjkwNjI4MDI1MzAz WjCB1zELMAkGA1UEBhMCQVUxDDAKBgNVBAgTA0FDVDERMA8GA1UEBxMIQ2FuYmVy cmExIzAhBgNVBAoTGkNvbnRlbnRLZWVwZXIgVGVjaG5vbG9naWVzMRowGAYDVQQL ExFDb250ZW50S2VlcGVyIFdlYjEyMDAGA1UEAxMpQ29udGVudEtlZXBlciBBcHBs aWFuY2UgQ0EgKDYxODY2Nzg0OTg2NykxMjAwBgNVHRETKUNvbnRlbnRLZWVwZXIg QXBwbGlhbmNlIENBICg2MTg2Njc4NDk4NjcpMIIBIjANBgkqhkiG9w0BAQEFAAOC AQ8AMIIBCgKCAQEArVs5X3wZbZAhKy/jHSoB1vHCdoK9JU6TLTOzMnuVneK3DRu1 doTTqIpdKTMUXjEkcihZoEqCQTpCAsUXLWpBELXJXgqYBhpHmjp3Wgis0brGgc28 WtMl17sYj5eAgMtcU1k+NWPiKKoSgH37/9UnXz+APZmx4d/eLpZAE6nFJCZgq0kB cRp6WTuLAsDqcXCV8g+3RPCqxLLa4AvdOcvZHux80em0nTNeoBcNiON8kWmZQcUl HD/2puJesD49Z6le9fakyR7vFkUhJ/mSbZ3fB4qfJcGw6Qq8I0IvD5dVqpqLVVlV kTBNxCdoGtH36aUzNjjCJS2o2piTrx0wqWnsCQIDAQABo4IBbDCCAWgwHQYDVR0O BBYEFMm17+/zw9LeACXRuD4EZ0ftMAPpMBIGA1UdEwEB/wQIMAYBAf8CAQAwDgYD VR0PAQH/BAQDAgEGMBEGCWCGSAGG+EIBAQQEAwICBDCCAQ4GA1UdIwSCAQUwggEB gBTJte/v88PS3gAl0bg+BGdH7TAD6aGB3aSB2jCB1zELMAkGA1UEBhMCQVUxDDAK BgNVBAgTA0FDVDERMA8GA1UEBxMIQ2FuYmVycmExIzAhBgNVBAoTGkNvbnRlbnRL ZWVwZXIgVGVjaG5vbG9naWVzMRowGAYDVQQLExFDb250ZW50S2VlcGVyIFdlYjEy MDAGA1UEAxMpQ29udGVudEtlZXBlciBBcHBsaWFuY2UgQ0EgKDYxODY2Nzg0OTg2 NykxMjAwBgNVHRETKUNvbnRlbnRLZWVwZXIgQXBwbGlhbmNlIENBICg2MTg2Njc4 NDk4NjcpggkAzMJ1Efq4DyswDQYJKoZIhvcNAQELBQADggEBAEWKXvkihQGpdDD9 q2eWUhFoS9M1wdlRIgXUcl3823xIVAcBLoBtTNB48PvHqfbwzwSbFjCKyZehs9A3 tWcVZStqHFOePyS6boffVAUgf20ms3ICZ8iD91nKNo6E7WxiOOl3JTgtyOA4lRTC peRj3rr1Y+1e3HWdKQACTr26nXsOfd2hRjiSI29BCCRDrFUmtPVFrK7c6tmhx4MN ZPpkWQ25wFLpj5TvRB0zf3TZvzzKr5lh6yuRoen8Jx8kvKPbpRpuUuQj+3HbV1bo tWkGFmd4Ug8YqUfUX5R+JMwGVzk7z6J/kxUGd8YNEmGlIR+gZWoKX/5x7SAlcpxI ts2dPqI=


END CERTIFICATE-----

Asked by Keenan Axolotl 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Issue with video

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video. I t… (read more)

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video.

I tried with Chrome and Edge and I don't have such issue.

I have no extensions or add-ons installed. Cache and data are cleared.

Could you please help me?

Asked by Borislav Nikolov 5 months ago

Last reply by jonzn4SUSE 5 months ago

Any chance of simple auto debug for plug ins?

How about logging entry and exit points for each plug in that runs? Then it should be pretty easy to identify which plugin is crashing. Sure, it won't work all the time, … (read more)

How about logging entry and exit points for each plug in that runs? Then it should be pretty easy to identify which plugin is crashing. Sure, it won't work all the time, but it'll work much of the time.

This would be SO much easier than taking ages to manually debug by safe mode, trouble shooting, disabling each plugin one at a time. That's no fun, even for IT pros. Think what it's like for regular users!

What am I missing here? This sounds like a very simple fix, which would offer HUGE wins for little work.

How does that sound?

   Ed

Asked by Ed Love 5 months ago

Last reply by zeroknight 5 months ago

Youtube Firefox SLOW

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and t… (read more)

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

Asked by boohere21 1 month ago

Last reply by TyDraniu 3 weeks ago

"About Firefox" box shows error message "Failed to check for updates".

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being pr… (read more)

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being prompted that an update was available. I went to "About Firefox" and saw the error message "Failed to check for updates". Please help. Thanks.

Asked by WILLIAM RAMIREZ 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Why can't Firefox copy text anymore?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using ver… (read more)

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

Asked by FirefoxUser73 5 months ago

Last reply by zeroknight 3 months ago

After clicking 'Deleted Files', how can I recover a deleted profile?

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829). https://assets-prod.sumo.prod.webservices.moz… (read more)

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829).

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2019-03-24-16-28-18-7d451f.png

My hard drive lacks space for System Restore, which I forgot to turn on. After I mistakably clicked 'Delete files' 2 hours ago, Recuva recovered these 53 files, too little for a Firefox User Profile ?

https://i.imgur.com/QuK0TVP.jpeg

Wise Data Recovery recovered 13 files, 108.37 KB, but again too little for a Firefox User Profile?

https://i.imgur.com/QUfKPop.jpeg

Asked by StackExchange 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

frequent crashes of firefox running on fedora 38 workstation

As the title says, after a certain update(I'm not sure which, probably within the last few months or so), firefox on my machine starts crashing randomly. Some crash repor… (read more)

Asked by Bee Rath 5 months ago

Last reply by cor-el 5 months ago

Why is the address bar gray, now? Why doesn't tiling using the super+arrow keys work quite right anymore?

I just updated Firefox. That's supposed to improve things, right? Now the address bar is gray most of the time. It looks normal when I'm entering a search, or editing a … (read more)

I just updated Firefox. That's supposed to improve things, right?

Now the address bar is gray most of the time. It looks normal when I'm entering a search, or editing a URL, the rest of the time, it's just ugly now. I don't like things to be changed arbitrarily like that. What is the rationale for changing the way that looks? How can I change it back? Please give me a setting, or about:config preference, and please don't get direct file editing involved, okay?

Why doesn't tiling the windows work as well as it used to? Yesterday, I could hit super+left, or super+right, from a maximized window, and it'd tile to the left or right side of the screen perfectly, the first time, every time, no problems. Now it has an intermediate stage where there's a gap all the way around the window. It seems to improve by clicking on a different window, then back into the Firefox window, but that intermediate step just shouldn't happen! What's a fix for this?

I also hit the button at the bottom to include optional troubleshooting information, but it said instead, "We can't automatically get your browser's troubleshooting data, please try these manual steps." No, I'm not doing that, get that thing working right, too!

Asked by Sterrence 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

latest Firefox (125) locks up when typing to address bar in new tab while VPN is active

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is ac… (read more)

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Asked by maniac 3 months ago

Last reply by zeroknight 2 months ago

recapcha doesnt wor last version firefox

Hello, since the latest version of Firefox, as always, it breaks now if I want to enter instantgaming or it does not enter no matter how much I click on enter or in kingu… (read more)

Hello, since the latest version of Firefox, as always, it breaks now if I want to enter instantgaming or it does not enter no matter how much I click on enter or in kinguin.net, when it asks me for the recapcha, it stays in an infinite loop and does not show the images. .

I have done safe mode and installed firefox from 0 and nothing, it is tedious that at this point a browser that has been having this type of problems for years because in opera, edge they do not give me these errors, it is tiring to always have to have a browser that fails due to anything.

I look forward to your help, thank you

Asked by kire 2 months ago

Last reply by Paul 2 months ago