sync not working

For some reason when I logged into my mozilla account after switching from windows to pop-os none of the passwords I had synced show up. One of the sites I had saved requ… (read more)

For some reason when I logged into my mozilla account after switching from windows to pop-os none of the passwords I had synced show up. One of the sites I had saved requires the username and email to reset the password, but I have no idea what the username was.. any thoughts?

Asked by TJ Roberts 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox version 52ESR.MSI

Hello fellow foxes, I really need to use Firefox version 52ESR.MSI as I need to push it through Active Directory. I have tried downloading the version from https://ftp.… (read more)

Hello fellow foxes,

I really need to use Firefox version 52ESR.MSI as I need to push it through Active Directory.

I have tried downloading the version from https://ftp.mozilla.org/pub/firefox/releases/52.0.1esr/ ,however there is no MSI version that I can see.

I also tried downloading from https://www.mozilla.org/en-US/firefox/all/desktop-esr/win64-msi/en-US/ but the last version is 115.

I also tried third party sites like oldversion.com but I couldn't find it.

Is there anyway I can get this version of firefox? It's really important to me.

Thanks in advance

Asked by George 15 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

two websites' appearance is wrong

Two financial websites I normally look at with firefox suddenly have no images anymore. I think it's the last Firefox update that caused it. Both websites look okay with … (read more)

Two financial websites I normally look at with firefox suddenly have no images anymore. I think it's the last Firefox update that caused it. Both websites look okay with Chrome.

Asked by pdreyfuss 10 hours ago

Last reply by TyDraniu 10 hours ago

Display Name in gmail

When I send an article using the blue plus button and choose gmail my display name is my wife's rather than my own. This doesn't happen if I use Chrome. Since I prefer F… (read more)

When I send an article using the blue plus button and choose gmail my display name is my wife's rather than my own. This doesn't happen if I use Chrome. Since I prefer Firefox I would like to know how to fix this.

Asked by Robert Cowen 8 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Bugs in Firefox for security items

I have had three bad experiences with Firefox. They center around security pages on banking pages and other websites that require login. 1) Pinterest asks "can we confir… (read more)

I have had three bad experiences with Firefox. They center around security pages on banking pages and other websites that require login. 1) Pinterest asks "can we confirm your email address" I say yes, and it never sends me a message to my email. Maybe there is another are of the UI that that page is not displaying for me. 2) A+ Federal credit union in Texas has a drop down to select the year's bank statements you want to see, I select the year and the list of statements does not appear below. When I go to Edge I can see the list. 3) I can't remember the other one just now.

QUESTION: how do I communicate to your team about the problem on the bank's webpage if you can't access it to see what the HTML is doing? Rick.

Asked by Rick17 6 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 6 hours ago

Last reply by James 5 hours ago

2FA on yahoo, USAA and Facebook

Yahoo and facebook are not recognizing my device and always ask for me to sign in with 2FA...Facebook asked if I want this to be a trusted device - I select Yes and next … (read more)

Yahoo and facebook are not recognizing my device and always ask for me to sign in with 2FA...Facebook asked if I want this to be a trusted device - I select Yes and next time I log in, password and text code....Yahoo Mail the same...asking for 2FA. I did not ask to be cut on and cannot turn off!!!!

Asked by jimkennedyciee 5 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Downloading issues from credit card sites

I have Windows 11 on my Desktop PC and an up to date version of Firefox. On two separate occasions I attempted to download past statements from two different credit card… (read more)

I have Windows 11 on my Desktop PC and an up to date version of Firefox.

On two separate occasions I attempted to download past statements from two different credit card websites. Both times the requested statement failed to download, or even proceed to the next screen.

I called Customer Service for one of the Credit Cards and was told to try Google Chrome. I was forced to use Google Chrome to successfully download and view the requested statements.

I have been able to download and view the same information from the same websites in the recent past.

Could something have been changed in the Settings or what?

Asked by anton52 2 months ago

Last reply by Richard Krone 2 months ago

Xfinity Access

Used to be able to access my Xfinity account on FireFox. Now, when I try to log in (after I type in User Name and Password and hit "Enter",) I get a blank screen except … (read more)

Used to be able to access my Xfinity account on FireFox. Now, when I try to log in (after I type in User Name and Password and hit "Enter",) I get a blank screen except for the words: "a rendering error occurred: ." in the upper lefthand corner of the screen.

I am using a MacBook Air running Monterey 12.7.6.

Asked by gregkahler30 3 hours ago

Last reply by jonzn4SUSE 33 minutes ago

Latest Firefox Update prevents connection with Router

After installing v133.0.3 of Firefox for Mac, I can no longer log in to my ASUS router. Were there security changes behind the scenes that could have caused this failure?… (read more)

After installing v133.0.3 of Firefox for Mac, I can no longer log in to my ASUS router. Were there security changes behind the scenes that could have caused this failure? I can still connect to my router using Safari and all other connections work fine.

Thanks in advance for your thoughts and suggestions.

Asked by need2ski 3 months ago

Last reply by TyDraniu 3 months ago

Konto behalten -fake??

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten W… (read more)

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

Asked by fischer.holger 3 weeks ago

Last reply by Wesley Branton 3 weeks ago

Yesterday, all my bookmarks disappeared. I always select update when Mozilla asks.

Late yesterday, all my bookmarks disappeared. Whenever Firefox ask me to update, I do. Please advise if they are stored anywhere from which I can retrieve them. Probab… (read more)

Late yesterday, all my bookmarks disappeared. Whenever Firefox ask me to update, I do. Please advise if they are stored anywhere from which I can retrieve them. Probably close to a thousand.

Asked by desmond1 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago