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Intrusive VPN popup pushing Firefox VPN

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intru… (read more)

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intrusive violations like that. This needs to be removed immediately and never ever happen again. It's completely antithetical to the core values of Firefox.

Furthermore, several users have reported it breaking their browsing. See this Reddit thread:

https://www.reddit.com/r/firefox/comments/13rnt88/why_is_firefox_windows_11_version_showing_me/

This affected me on Windows 10 running Firefox 113.0.2 64 bit.

Asked by ben153 6 days ago

Last reply by a.mpoygiatiwths 4 days ago

Lost access to primary email

Hi, My primary email is in the .ru domain and I have lost access to it due to Ukraine goc restricted access to it. How can I change it or set up alternative authentifica… (read more)

Hi,

My primary email is in the .ru domain and I have lost access to it due to Ukraine goc restricted access to it. How can I change it or set up alternative authentification method without confirmation via email.

I still have access to Account settings from my phone Just have new OS on my PC and faced this problem.

TY BR, Serhii

Asked by brpt 5 months ago

Last reply by Dropa 5 months ago

Log in and password problems

I am new to Firefox and I am trying to set my account up. I have put passwords in and so far I have had to change them. I have tried putting a authentication code in and … (read more)

I am new to Firefox and I am trying to set my account up. I have put passwords in and so far I have had to change them. I have tried putting a authentication code in and it won't accept it after checking it. A Liverpool address came up and I don't live in Liverpool..

Asked by frangreenwood2712 1 month ago

Last reply by Dropa 1 month ago

  • Archived

Digital certificate - ask you every time

"When a server requests your personal certificate" my preference is set to "Ask you every time" but Firefox is remembering the certificate I used last time for a site and… (read more)

"When a server requests your personal certificate" my preference is set to "Ask you every time" but Firefox is remembering the certificate I used last time for a site and does not allow me to select a different certificate. How can I change this please? My Firefox browser version is 84.0.2 (64 bit). Thanks

Asked by julie_jakings 2 years ago

Last reply by juliovc77 1 year ago

  • Archived

SSL not working when redirecting from non-www to www

Hello, im a web developer and have come accross a problem which only occurs in the firefox browser. When i design a website, i use the www version of it always, and have… (read more)

Hello, im a web developer and have come accross a problem which only occurs in the firefox browser.

When i design a website, i use the www version of it always, and have redircts for all other instances, eg; mydomain.co.uk > https://www.mydomain.co.uk http://www.mydomain.co.uk > https://www.mydomain.co.uk https://mydomain.co.uk > https://www.mydomain.co.uk

So they all end up at the secure www version of the website. This is done in the .htaccess file and works great in Chrome, Edge, Explorer etc just not firefox.

In firefox i get the error

Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to boothandco.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the web site, and there is nothing you can do to resolve it. You can notify the web site’s administrator about the problem.

Ignoring it then procceeds to the full https://www. but that warning screen will be enough to put potential visitors off no doubt.

Is there an "easy fix" for this or is the only way to solve the problem to use up more SAN's and double up on www and non-www versions of each website?

Any help is greatly appreciated.

Thanks Chris

Asked by chris.cecil 2 years ago

Last reply by indiantrainask 1 year ago

  • Archived

Set my Primary Password yesterday, now FireFox tells me its incorrect??

I set my primary password yesterday since I was leaving my laptop with a service person. Today, Firefox tells me the password is incorrect. I am entirely confident I know… (read more)

I set my primary password yesterday since I was leaving my laptop with a service person. Today, Firefox tells me the password is incorrect. I am entirely confident I know what I intended the password to be, and it seems wholly unrealistic that I made the same typo twice in one entry, yet I've trial and errored almost every possible typo I can think would cause this. I am really not sure what to do now, all my accounts are locked behind a password that is not the one I set less than 24 hours ago. What can I do?

Asked by loganwyborn 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Blocking Allowed Pop-Ups After Update

We run Firefox on all our clerk computers at the public library where I work. Since the most recent update, our online circulation website which we use to check out books… (read more)

We run Firefox on all our clerk computers at the public library where I work. Since the most recent update, our online circulation website which we use to check out books, receives a pop-up blocked message every time we try to print a hold receipt for an item. The website has always been added as an exception to our pop-up blockers, and until just after the most recent update, the blocker had no problem allowing the website through. Now it does. I have tried clearing the browser caches, removing and adding the website to the exceptions list again, and restarting the browser, as well as adding different variations of the website to the exceptions list. In the end, we just had to turn the pop-up blockers off. I searched online for anyone else who had this issue, but the ones I found dated back to 2014-2015, and the solution they came up with no longer seems to exist in the Firefox settings. So I'm hoping to find an answer here! Thanks.

Asked by awakenedvc 2 years ago

Last reply by frswartz 1 year ago

  • Archived

"Your browser is being managed by your organization"

At the top of the about:preferences page, in a gray box, it says, "Your browser is being managed by your organization". Why? This is my home computer! How can I manage… (read more)

At the top of the about:preferences page, in a gray box, it says, "Your browser is being managed by your organization". Why? This is my home computer! How can I manage my own browser?

Asked by Heckle Spackle & Hyde 2 years ago

Last reply by saull28 1 year ago

  • Archived

Address bar background has orange stripes with a robot icon

This just started occurring on my PC when I use Firefox: why is the background of the address bar orange/yellow with diagonal stripes and there is a robot at the start of… (read more)

This just started occurring on my PC when I use Firefox: why is the background of the address bar orange/yellow with diagonal stripes and there is a robot at the start of the web address? I'm concerned it may be a virus or the web browser is being remotely monitored.

Please refer to the attached image. Thank you,

Asked by SurlynSalsa 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Location Sharing not working

Trying to use a virtual terminal for my credit card processing for my business but firefox is not giving access to share location to the site even after I have manually a… (read more)

Trying to use a virtual terminal for my credit card processing for my business but firefox is not giving access to share location to the site even after I have manually allowed location sharing. This is the message I receive when I try to use the terminal: Sorry, we can’t load Virtual Terminal. We couldn't access your location. To use Virtual Terminal, allow Clover dashboard to know your location on your browser, then refresh the page How do I get this corrected?

Asked by jordan17 2 years ago

Last reply by jjanderson403 1 year ago

  • Archived

Authenticator

Hello, i set up 2 step verification on my Firefox account (using Authenticator application), but not possible to connect Authenticator app with Firefox account scanning Q… (read more)

Hello, i set up 2 step verification on my Firefox account (using Authenticator application), but not possible to connect Authenticator app with Firefox account scanning QR code...

Asked by PetrSP7 2 years ago

Last reply by TyDraniu 1 year ago

  • Archived

need to change my email but do not have access to old email

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old em… (read more)

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

Asked by sacredspirit 2 years ago

Last reply by spipes1 1 year ago

  • Archived

cache not clearing

Suddenly, cache is not emptying when 'Clear data' is used. Also suddenly, 'Delete cookies and site data when Firefox is closed' preference is faded out/ unavailable. 'N… (read more)

Suddenly, cache is not emptying when 'Clear data' is used. Also suddenly, 'Delete cookies and site data when Firefox is closed' preference is faded out/ unavailable. 'Never remember history' is checked as usual but cache does not clear when Firefox is closed. All cookies and data cleared without problem 2 days ago. This has never happened before.

Asked by ssmith205 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Account Disconnected

My Firefox account has been disconnected. Don't know why. I Keep getting a pop up dialogue box asking for my main Firefox password and it is not accepted. Seems I cannot… (read more)

My Firefox account has been disconnected. Don't know why. I Keep getting a pop up dialogue box asking for my main Firefox password and it is not accepted. Seems I cannot go past that to try to log in. Please advise.

Regards [email]

Asked by spec-dist 2 years ago

Last reply by roystonmenezes 1 year ago

  • Archived

Cannot add secondary email to Firefox account

Hello, I'm trying to add a secondary email address to my Firefox account but each time I try I get the following message: "Secondary email must be different than your acc… (read more)

Hello, I'm trying to add a secondary email address to my Firefox account but each time I try I get the following message: "Secondary email must be different than your account email" I'm not typing the same main email address, I'm actually trying to type another one. The only possible reason that comes to my mind is that the address I want to add is already used as a secondary address for another Firefox account (namely, the one I use at work). I don't know if it makes sense, but it's the only possible situation this address is to be already found. Any ideas why this happens and how to fix it? Thanks in advance.

Asked by campagnaro.marco.1 2 years ago

Last reply by Ed 1 year ago

  • Archived

Not possible to set secondary email when both on same domain

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com. Following the instructions: Set up secondary e… (read more)

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com.

Following the instructions:

Set up secondary email

The error that come up says that the secondary email must be different than my account email, but it is, the only common thing is the domain.

So this is a bug, please fix.

Jan Johansson

Asked by Jan 2 years ago

Last reply by Autumn 1 year ago

  • Archived

disable history firefox in security param deactivate add-on from working on tool bar

I discover that when I disable history in security param and reboot firefox it deactivate all add-on from working on tool bar. Firefox Ubuntu 88.0.1 (64 bits) Ubuntu 21.0… (read more)

I discover that when I disable history in security param and reboot firefox it deactivate all add-on from working on tool bar. Firefox Ubuntu 88.0.1 (64 bits) Ubuntu 21.04

Asked by Sebu 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Privacy & Security Options - Manage Exceptions List

A question about the option, Exceptions - Cookies and Site Data Can I use wildcards in the Manage Exceptions List? Than how is it written "address/website" in the input… (read more)

A question about the option, Exceptions - Cookies and Site Data

Can I use wildcards in the Manage Exceptions List? Than how is it written "address/website" in the input line? Because your Firefox browser doesn't block all of the Tracking Cookies and Advertising Cookies also Third Party Cookies from being download in to the browser cache too! I have other software on my PC that tell me that there's spyware cookies on my computer and gives me a log file of it, and by deleting the cookies doesn't solve the problem or the issue because the information has already been transmitted by the COOKIE or the set of COOKIES to the other websites computers that are link to that webpage or webpages. I would like use wildcards in this operation okay.

Couple Examples of this see below. Adware/Tracking Cookie: potomac-clickstream.capitalone.com [ C:\USERS\NAME\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\DFNBN1BO.DEFAULT-BETA\COOKIES.SQLITE ]. .doubleclick.net [ C:\USERS\NAME\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\ICEI14WC.DEFAULT-RELEASE\COOKIES.SQLITE ]. These cookies are shown as a domain and not as websites. All of the cookies are hidden within this file "COOKIES.SQLITE".

Maybe something like this one that other chrome browsers use: > [*.]potomac-clickstream.capitalone.com <. Or maybe something like this one: > *://*.doubleclick.net/* <. like Internet Explorer uses this to block websites and/or allow websites in its options

I what to prevent these cookies from being download into the Firefox browser on my PC computer!

Asked by FS_1949xyz 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago