Youtube only shows White Screen.. no video plays

Firefox works great on every other video site. But Youtube will not show or play video. I have refreshed Firefox, disabled add on. Restarted my computer, tested all hardw… (read more)

Firefox works great on every other video site. But Youtube will not show or play video. I have refreshed Firefox, disabled add on. Restarted my computer, tested all hardware. No Bueno...

Asked by valkerie33 1 week ago

Last reply by zeroknight 1 week ago

Dark mode for iCloud Notes in Firefox

Hi, I have Windows OS and use Firefox as my main browser. Firefox settings are set for dark mode and it works in google.com etc, but when I open iCloud Notes, it's full … (read more)

Hi,

I have Windows OS and use Firefox as my main browser. Firefox settings are set for dark mode and it works in google.com etc, but when I open iCloud Notes, it's full white and not in dark mode. Can someone advise how to change iCloud Notes also to dark mode? I have cleared cache etc, not helping.

Asked by Lauri 7 hours ago

Last reply by zeroknight 3 hours ago

Firefox / Windows 10 Constant Need to Refresh

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any… (read more)

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Asked by irisheddie 1 week ago

Last reply by cor-el 1 week ago

Videos automatically play after a short period of time after being paused (Ubuntu 22.04)

When I pause a video (any site) and go to another tab / stay on the site, after a seemingly random amount of time the video starts playing again. I'm using latest Firef… (read more)

When I pause a video (any site) and go to another tab / stay on the site, after a seemingly random amount of time the video starts playing again.

I'm using latest Firefox on Ubuntu 22.04 (snap).

I've tried (didn't work):

  • Disabling media hardware controls through about:config
  • Disabling autoplay through about:config

Asked by Pawel Len 1 week ago

Last reply by cor-el 1 week ago

All add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions")

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions"). The extensions are visible… (read more)

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions").

The extensions are visible under "about:addons", but the slider is turned off and the icon in front of each extension is broken / empty.

It seems that deleting these 2 files- compatibility.ini and extensions.json inside the firefox profile folder, usually fixes the issue. Only these 2 files though, don't delete anything else.

No need to mess around with the ff profiles or anything else, just deleting those 2 files and restarting the firefox usually fixes the issue with the "unregistered" addons.

This thread is for the search function, as I found some VERY old and outdated suggestions for the aforementioned issue using the search function.

I wonder what causes the extensions to "unregister" randomly.

Asked by ff_user 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Deleted passwords are being restored

I have 3 computers (2 desktops, 1 laptop). I want to permanently delete approx 300 unused/unneeded passwords. I deleted them from computer #1, then logged out of Firefox… (read more)

I have 3 computers (2 desktops, 1 laptop). I want to permanently delete approx 300 unused/unneeded passwords. I deleted them from computer #1, then logged out of Firefox. The new count was 346 passwords.

I went to the second computer, deleted approx the same number from computer #2. The new count was 324 passwords I returned to computer # 1 and logged back into Firefox.

Within a short time, computer #1 is at 759 passwords, and computer 2 is at 691 passwords.

How do I get the deletions to be permanent? It's the second pass at doing this and I'm FRUSTRATED.

Asked by Steve Katz 1 day ago

Last reply by cor-el 15 hours ago

Picture-in-picture not working properly

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to pr… (read more)

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to press the full screen button multiple times to move it down to a small box. I am using Firefox on a Mac laptop.

Asked by benh2097 9 hours ago

Last reply by zeroknight 2 hours ago

Importing bookmarks from a different moxilla account

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite… (read more)

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite a while, and recently subscribed to Mozilla VPN service. When I subscribed i gave it login info for "Account #2". How can I keep the logon info for the VPN, and get my bookmarks imported from the old (routinely used account #1) ? Or, can I change the VPN service to the old account (account #1)? I know how to add another device to the VPN account, but the "accounts" are on the same "device".

Thanks...

Asked by larryag 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Blank pages

Some webpages, that I must log in to, are coming up blank, when I attempt to login. No error, just blank white page. Two examples are paypal and textfree. I have cleared … (read more)

Some webpages, that I must log in to, are coming up blank, when I attempt to login. No error, just blank white page. Two examples are paypal and textfree. I have cleared everything I can think of or find on the internet. I have refreshed and restarted several times. This has all started int he last few weeks. The two sites mentioned are ones I really need access to. I am not sure if it is my machine or the browser.

Asked by flowerfairie 1 week ago

Last reply by zeroknight 1 week ago

Tabs not completely shifted over to the left.

Hello Good People, I installed Firefox a few days ago and it was looking good. I don't like that icon in the top-left hand so I right clicked it and removed it. All was … (read more)

Hello Good People,

I installed Firefox a few days ago and it was looking good. I don't like that icon in the top-left hand so I right clicked it and removed it. All was good. However, today there is a blank black space in the corner as if the icon was back (but without an actual icon). It's only a small thing but it bugs me. I want the tabs to be shifted all the way over to the left like they have been up to today. It's triggering my OCD. Anyway, any advice appreciated.

Best Wishes

Matt Hammond

Asked by m.p.hammond 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Issue with using YouTube on Firefox Ubuntu 22.04

Anyone experiencing issue with YouTube on Firefox - I am not able to select suggestions on YouTube search using up/down arrow keys - On Ubuntu 22.04 - Firefox 124.0.2 … (read more)

Anyone experiencing issue with YouTube on Firefox - I am not able to select suggestions on YouTube search using up/down arrow keys - On Ubuntu 22.04 - Firefox 124.0.2

Asked by harshakp06 1 week ago

Last reply by zeroknight 1 week ago

Cannot open Charles Schwab's "Streetsmart Edge" trading platform if using Firefox browser

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schw… (read more)

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schwab.com with the Firefox browser, clicking on the "Streetsmart Edge" Launch button does not work. "Streetsmart Edge" does not open.

This problem only occurs when using Firefox. If using Microsoft's browser there is no problem.

Previously, until about two month ago, the Firefox browser never caused this problem. It worked fine for many years.

I prefer the Firefox browser versus Microsoft. Please research and repair this issue.

Asked by abrody775 1 week ago

Last reply by zeroknight 1 week ago

Firefox to stop requesting the master password on every startup

I already found many users asking the same, but they didn't get a reply.... at least I didn't see any. I want to protect my password memory with a master password - fine… (read more)

I already found many users asking the same, but they didn't get a reply.... at least I didn't see any.

I want to protect my password memory with a master password - fine. But in 99% of my time, I don't need to enter login data. Even worse, if FF starts on an "invisible" monitor, I cannot move the window.

Is there a way to have FF prompt only for the password if I attempt to log into a site ? ... it already does that when I cancel the start-up prompt.... so is there an "auto cancel at startup ?"

Asked by gwaihir.cloud 1 week ago

Last reply by cor-el 1 week ago

Since upgrading to MacOS 14.4.1 I can no longer 'post' in ANY facebook 'for sale' groups or even MarketPlace.

I realized since I upgraded my MacMini to 14.4.1 I can no longer 'post' into any of the yard sale/garage sale sites I am on, not even MarketPlace. All I get after a long … (read more)

I realized since I upgraded my MacMini to 14.4.1 I can no longer 'post' into any of the yard sale/garage sale sites I am on, not even MarketPlace. All I get after a long wait is a 'technical problem' notice. Am I doing something wrong?

Asked by Roland Irish 1 week ago

Last reply by cor-el 1 week ago

Prime Video - Picture-in-Picture subtitles aren't working

When using picture in picture on Prime Video, my subtitles aren't showing up in the window, but instead on the original page, despite prime video being one of the origina… (read more)

When using picture in picture on Prime Video, my subtitles aren't showing up in the window, but instead on the original page, despite prime video being one of the original supported websites. Any ideas on how to fix?

Asked by Veronica 1 week ago

Last reply by jonzn4SUSE 1 week ago