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Back up old bookmarks and saved data

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared, Please help retrieve old mozilla firefox da… (read more)

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared,

Please help retrieve old mozilla firefox data.

Asked by komal chugh 2 hours ago

Last reply by Paul 34 minutes ago

Possible infection on Firefox

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only vari… (read more)

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

Asked by colin_obrien 1 day ago

Last reply by Denys 58 minutes ago

Bug Report for Mozilla Team About Gmail PDF Reader: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it, thank you very much.

Bug Report for Mozilla Team: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it… (read more)

Bug Report for Mozilla Team: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it, thank you very much.

Asked by nequialejo 6 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

CNN.com does not load (most of the time)

I recently re-installed FireFox after I suddenly had problems that the profile folder could not be accessed. I uninstalled it, then reinstalled it using the download from… (read more)

I recently re-installed FireFox after I suddenly had problems that the profile folder could not be accessed. I uninstalled it, then reinstalled it using the download from Mozilla website. This fixed the profile issue. I am using the latest version. Now, I find that most of the time, cnn.com won't load: I see messages on the bottom left corner that it is connecting to all sorts of web sites, in particular it tends to get stuck on "Sending request to signal-metrics-collector-beta.s-onetag.com" . I don't know if it eventually loads, I give up after about 1 minute. In Chrome, cnn.com loads instantly. In Firefox, BBC.com loads instantly. Microsoft.com loads instantly. I have installed the same extensions as before. I started FireFox with all of them turned off, no difference. As I mentioned, it does not load MOST of the time - once in a while it loads instantly, but later on the problem reoccurs. >What is wrong with FireFox and why won't it load CNN as quickly as before? I am using Firefox on Windows 11, I have Malwarebyes installed. Thanks, Adriaan

Asked by Adriaan 15 hours ago

Last reply by jonzn4SUSE 6 hours ago

webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 11 hours ago

Last reply by jonzn4SUSE 7 hours ago

Automatic crash

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't wor… (read more)

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't work.

Asked by 2475575371 10 hours ago

Last reply by Paul 9 hours ago

Where can I find Firefox Relay Dashboard in settings on my computer.

I suspect Firefox Relay is not allowing me to sign into a site on the internet. Following instructions I put the Relay Dashboard in my Firefox Settings or so I thought. … (read more)

I suspect Firefox Relay is not allowing me to sign into a site on the internet. Following instructions I put the Relay Dashboard in my Firefox Settings or so I thought. How do I locate it?

Asked by pjschroder 9 hours ago

Last reply by Paul 9 hours ago

my old browser data

hi, Recently, I updated my Fire fox browser after updating my all the bookmarks and saved info on browser are vanished. now browser also not support login with google id… (read more)

hi, Recently, I updated my Fire fox browser after updating my all the bookmarks and saved info on browser are vanished. now browser also not support login with google id's why? , I switched to firefox just because I never face this issue with firefox. Now it does same as the other's.

Asked by Ravi kalia 11 hours ago

Last reply by Paul 11 hours ago

Disable Autorun

Is is possible to disable the Autorun feature for downloaded video files in Firefox? I tried the Settings, Privacy & Security, Autoplay changing the setting to Block… (read more)

Is is possible to disable the Autorun feature for downloaded video files in Firefox? I tried the Settings, Privacy & Security, Autoplay changing the setting to Block Audio & Video, but after the file downloads it still runs automatically.

Asked by gvratanina 18 hours ago

Last reply by Agent virtuel 16 hours ago

Login not working right

Sez Firefox private networking is no longer available. I never used that and don't now. I have Mozilla VPN. I can see my profile, why does this saved site https://acco… (read more)

Asked by d s 1 day ago

Last reply by Paul 21 hours ago

about my data, history and login detais

hi firefox, today i get an update of firefox, after updating my browser my all the saved bookmarks, history and my login details are wiped out. kindly check this why is … (read more)

hi firefox, today i get an update of firefox, after updating my browser my all the saved bookmarks, history and my login details are wiped out. kindly check this why is it happened and resolve this thing. the data saved in browser is important for me, help me to recover it

Asked by Ravi kalia 1 day ago

Last reply by Paul 21 hours ago

Issue with Input Box on ChatGPT Using Firefox

Dear Firefox Support Team, I recently encountered a problem while using the ChatGPT platform (https://chat.openai.com) in Firefox. The issue was that I was unable to typ… (read more)

Dear Firefox Support Team,

I recently encountered a problem while using the ChatGPT platform (https://chat.openai.com) in Firefox. The issue was that I was unable to type anything into the input box ("Ask anything" field). The box would not respond to clicks or keystrokes, effectively preventing any interaction.

After switching to a different browser (e.g., Chrome), the problem disappeared, so it appears to be specific to Firefox.

Kindly look into this compatibility issue. I’m using the latest version of Firefox on [insert your operating system, e.g., Windows 10].

Thank you.

Best regards, James Tang

Asked by James Tang 1 day ago

Last reply by mia.sedneser 23 hours ago

Unable to Use Microphone in Google Meet Despite Permissions – Works Fine in Chrome

Hello, I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is speci… (read more)

Hello,

I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is specific to Firefox, as the microphone works perfectly fine in Google Chrome.

I prefer using Firefox because of its convenient screenshot features, but this microphone issue has caused major inconvenience during important meetings.

Kindly help me resolve this issue.

Thank you.

Asked by shreekarab5 2 weeks ago

Last reply by jonzn4SUSE 1 day ago