Firefox not launching (crashing) after update 82.0

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the foll… (read more)

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the following in event viewer:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0xb5beef21 Exception code: 0xc0000409 Fault offset: 0x00000000000a1170 Faulting process id: 0x504 Faulting application start time: 0x01d6a79d51cff95a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a6b172b9-a2b5-4bc0-a874-22a48b48aa06 Faulting package full name: Faulting package-relative application ID:

When trying to uninstall from Program and Features we get the following NSIS error (attached).

Asked by dirkvdm85 6 days ago

Last reply by Jonathan Watt 3 days ago

Randomly logged out of websites all of a sudden

Hello, I'm not sure when it started, maybe a week ago. When I open firefox, I'm logged out of "most" of my accounts sometimes. I'll log back in and it will last a few br… (read more)

Hello,

I'm not sure when it started, maybe a week ago. When I open firefox, I'm logged out of "most" of my accounts sometimes. I'll log back in and it will last a few browser closing and reopenings. Some websites seem to log out quicker, or it's possibly just random.

I've been using Firefox for a very long time and I've never had an issue like this. It's frustrating because I have to go through 2-factor each time a website logs me out. And so far, it hasn't happened to Discord in browser. It affects Gmail, Hotmail, Twitter, Facebook, and Reddit.

I did not change any settings recently until after it started happening (I set "Enhanced Tracking Protection" to standard thinking it would help but it hasn't).

Thank you.

Asked by alphadeus 4 days ago

Last reply by Il_Bolognese 4 days ago

lost tabs

Hi Im writing this post from my kids laptop but the problem is with my computer. I was in the middle of something when computer froze and it is now dead. I was able to ch… (read more)

Hi Im writing this post from my kids laptop but the problem is with my computer. I was in the middle of something when computer froze and it is now dead. I was able to check if I can access files from live cd and yeah I can see my files but I need to reinstall windows7. When I do it I will loose my files. I need to recover few more things than just files. The question to you is... how can I recover all my tabs, my open session, all logins, passwords etc in Firefox?. Im hoping it is stored somehow deep in windows and I can just copy/paste these files to new reinstalled windows7

Asked by splukany.piotrek 19 hours ago

Last reply by Václav Trpišovský 18 hours ago

  • Archived

Older versions of extensions?

My old PC died, luckily, I had a new (secondhand) one ready to go. I am using a pre-quantum version of Firefox. Where can I get legacy versions of extensions that I need?… (read more)

My old PC died, luckily, I had a new (secondhand) one ready to go.

I am using a pre-quantum version of Firefox.

Where can I get legacy versions of extensions that I need?

Yes, they've all been updated and maintained, but, there are several whose functions are severaly depreciated - including one where I would now have to actually PAY MONEY to do what I used to be able to do with ease on the legacy version.

Urgently seeking legacy versions that all worked fine before my old PC hit the dust last week.

Asked by janglymark1 6 months ago

Last reply by FredMcD 6 months ago

I'm trying to sync my account but I need a code and I can't access my e-mail

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account … (read more)

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

Asked by mellamoyeison 5 months ago

Last reply by Tommy 5 months ago

New change?? No longer different PDF handling for in-browser vs. Download panela

On FF v78.0.2 (Win 10/64-bit), it used to be that I could open PDF links within a website using FF's built-in PDF Viewer. However, after saving them to disk, when I open… (read more)

On FF v78.0.2 (Win 10/64-bit), it used to be that I could open PDF links within a website using FF's built-in PDF Viewer. However, after saving them to disk, when I opened the PDF from the Downloads panel, it would open in my preferred 3rd party app. This was desired and worked perfectly.

But this seems to have changed! I either have to commit to the built-in always, or an external app always, irrespective of whether I am opening from a browser link or the download panel.

This is a terrible behavior. FF should open PDFs in the download handler (like ALL other file types there) with the OS's preferred PDF handler, which, in my case, is not FF's built-in Viewer.

If open a PDF in the built-in Viewer and save it from there, why would I want to re-open it in the built-in PDF viewer when opening from the download panel?

FF's built-in Viewer is great for a quick view of a PDF, I quite like it. But if I take the time to save it, I typically want more advanced functionality, like highlighting, filling in forms, etc. It worked perfectly before, please revert and stop fixing things that aren't broken. Or at least differentiate between the download panel and website links. Is there any hope in submitting a bug report?

Asked by vexware 3 months ago

Last reply by jscher2000 1 month ago

Logins & Passwords: Can I save multiple different logins on same webpage

For a website I have created two different accounts. However, Firefox Lockwise allows me to save only one. Is there a way of saving two different logins/passwords on the … (read more)

For a website I have created two different accounts. However, Firefox Lockwise allows me to save only one. Is there a way of saving two different logins/passwords on the same web page? Thanks TS

Asked by t.stratopoulos 2 months ago

Last reply by cor-el 2 months ago

Can't login to YouTube, Error 405

Hello. I am having the same issue as another user, but they flagged their question as solved so I'm making a new one just in case. I can't login properly to YouTube, only… (read more)

Hello. I am having the same issue as another user, but they flagged their question as solved so I'm making a new one just in case.

I can't login properly to YouTube, only in Firefox, even after clearing cache and cookies and disabling add-ons/running safe mode. I can login to my Google account, view my playlists and recommended videos (although the main page with recommendations only shows 5 lines of videos and when scrolling further is not loading). I can't make any edits, for example add videos to the "Watch Later" playlist, that require a login. When I click login, Google shows the 405 error "The request method GET is inappropriate for the URL /youtubei/v1/browse/edit_playlist. That’s all we know." or with other URL, depending on the action taken.

What can I do? Thank you.

Asked by yana k 1 month ago

Last reply by sites 3 weeks ago

Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ?

It's a simple question: Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ? What really these extensions do? Paradox#1: Firefox enforces to use t… (read more)

It's a simple question: Why Firefox enforces by default extensions like Amazon, Bing, eBay, Google ? What really these extensions do?

Paradox#1: Firefox enforces to use those totally insecurity and unreliable companies! Paradox #2: Firefox don't even show those extensions mentioned above! Paradox #3: Even when I remove them from "Options->Search Engines" these ones keep being enabled and hidden! Paradox #4: Third party program needed to manage those Firefox hidden extensions! I Disable all above extensions by "CCleaner" and: Paradox #5: they comes back by default in every Firefox damn update!

I wish I'm wrong I would pleased if someone explain in an article, or even in few words, why all those. I think Mozilla should detailed explain.

Thanks in advance and Sorry for my English.

Asked by AntonyMan 1 month ago

Last reply by firefoxylady 1 day ago

PLEASE help! I am trying to restore my open tabs which were cleared by a restart (Windows10)!

Hi, I am seeking a job and had a number of important tabs open when I had to restart my browser. Unfortunately, it was set to clear history on restart. Is there any way, … (read more)

Hi, I am seeking a job and had a number of important tabs open when I had to restart my browser. Unfortunately, it was set to clear history on restart. Is there any way, on a windows10 pc, to recover them? Are they stored anywhere?

Asked by cubswin60611 1 week ago

Last reply by cor-el 1 week ago

Video pausing themselves and cluttering

I am using firefox to watch recorded lectures on Microsoft Streams. The video started out smoothly and increase to shutter every few seconds after a while (~5 mins) and p… (read more)

I am using firefox to watch recorded lectures on Microsoft Streams. The video started out smoothly and increase to shutter every few seconds after a while (~5 mins) and pause itself without me touch any keys. I tried continue playing the video and this persist. I tried refresh the tab and the problem appears after a while again.

The only add on I have is Adblock.

Asked by noelmaple7 1 week ago

Last reply by FredMcD 1 week ago

Transferring tabs to Firefox on a new PC

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - includi… (read more)

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - including Open Tabs. However, when I select Sync Now on the new PC, my open tabs from the old PC are not set up. I noticed that there is a Synced Tab sidebar which invites me to Connect Another Device - but selecting that option just leads to an invitation to login on an IOS or Android device. But, I don't want the tabs from there - I want it from my old PC. I realaise I could simply recreate the tabs - but with a hundred or so active, this would be a very tedious exercise. What can I do please?

Asked by dc696969 1 week ago

Last reply by cor-el 1 week ago

Media Keys forward / backward aren't working and greyed out in the overlay

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button … (read more)

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds.

Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

Asked by michaelhaas.mail 1 week ago

Last reply by cor-el 1 week ago

Why doesn't "Delete cookies when Firefox is closed" also delete the Cache?

Firefox's Clear Data control allows you to clear both Cookies AND the Cache. This makes perfect sense, since both of these things can be used to identify/track people. Bu… (read more)

Firefox's Clear Data control allows you to clear both Cookies AND the Cache. This makes perfect sense, since both of these things can be used to identify/track people.

But from what I can tell, if you enable the option Delete cookies and site data when Firefox is closed, this doesn't clear the Cache, only Cookies?

In fact, the only way to clear the Cache at restart is to dig deep into the Clear history when Firefox closes settings, which few people would know to look in.

So, correct me if I'm wrong here, but isn't this giving users a false sense of security? They think all the Cookies will be deleted when they open Firefox, but actually the Cache is still there, allowing them to be easily identified?

Personally, I'm less concerned about cookies because they are opt-in (here in the UK). But as for being tracked via the cache, we have no say in that, so that's what I'm more concerned about.

Asked by MartyJames 1 week ago

Last reply by cor-el 1 week ago

crash at starting of the program

Hi, I can't open Firefox anymore... When I click on the icon to open the app, it gives me an error: "Firefox encountered a problem and quit. upon restart, the application… (read more)

Hi, I can't open Firefox anymore... When I click on the icon to open the app, it gives me an error:

"Firefox encountered a problem and quit. upon restart, the application will try to restore tabs and windows."

I've tried disinstalling and reinstalling Firefox, but same error!

Please help!!

Luxx

Asked by lucia5 1 week ago

Last reply by FredMcD 6 days ago

firefox add on said my bookmarks would be saved. Theyve now disappeared. I want to go back to my original settings. How can I remove the firefox update and go back to my original settings. (My computer did not work any faster). Thankyou Philip Perry

Hello. Two days ago i recieved an option from Firefox to click on to get firefox add on/update in order to speed up my computer. It said my bookmarks would be saved. Howe… (read more)

Hello. Two days ago i recieved an option from Firefox to click on to get firefox add on/update in order to speed up my computer. It said my bookmarks would be saved. However they have now disappeared. I wanted to delete the firefox update so I tried System Restore to go back to my original settings. However this did not work and I am still without my bookmarks. How can I remove the firefox update and go back to my original settings. (My computer did not work any faster). Thankyou Philip Perry

Asked by philipgperry 1 week ago

Last reply by jscher2000 6 days ago