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Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 1 month ago

Last reply by ddelavie 6 days ago

Reinstating bookmarks and Reading List from Firefox v92 to Firefox v94

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firef… (read more)

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firefox v94 [from Firefox v92] and all my bookmarks and folders and my reading list were lost ... btw I had no option, no alternative was offered ...

Is there some way of salvaging the bookmarks, folders and reading list from v92 and importing them to v94?

I thank you kindly in advance for your advice

Asked by PilgrimHikerGal 1 week ago

Last reply by FredMcD 6 days ago

How to remove a duplicate Firfox

I installed Firefox on a new windows laptop. Then I discovered there are two copies. How can I remove the duplicate without uninstalling both? The PC arrived with Wind… (read more)

I installed Firefox on a new windows laptop. Then I discovered there are two copies. How can I remove the duplicate without uninstalling both? The PC arrived with Windows 10 and I upgraded to ver 11.

Asked by gomurchu 1 week ago

Last reply by FredMcD 1 week ago

Downloading firefox

Hello, I've been having problems downloading the firefox browser, as it seems that I have to do it multiple times before it can be installed properly. I tend to get the d… (read more)

Hello,

I've been having problems downloading the firefox browser, as it seems that I have to do it multiple times before it can be installed properly. I tend to get the disk image, which populates on my screen as an image icon. This usually occurs several times before I see the actual application file within my download files. Tonight I am having this problem again, as I noticed that the browser was no longer on my computer, which prompted me to download again from Mozilla's own site. However, I keep getting the disk image, with a circle and cross through the circle over the actual firefox icon which is supposed to be dragged into the folder and then installed. Not sure why it keeps showing up as an image (disk), and not the actual application? Any assistance will be greatly appreciated.

Asked by careny.graham 1 week ago

Last reply by James 1 week ago

Copy my old profile from old hdd to new sdd folder

Hello čaute i had problem with my pc,so i bought new one with new HW and SSD,but i have kept my old hdd. I would like to copy my profile from E:\Users\user\AppData\Roamin… (read more)

Hello čaute i had problem with my pc,so i bought new one with new HW and SSD,but i have kept my old hdd. I would like to copy my profile from E:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles to C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles I did ,it is almost 1,2 GB file. After copy i tried to open new mozilla that is on new ssd,but it gave me this error message: User profile firefox app cannot be loeaded. Probably profile is missing or it is unavailable. Could be because i have dowloaded older version from march? What can i do. It is very important for me to have all my old bookmarks and history. I tried first to import my bookmars which was succesful, but i would also like to have my old webhistory and old theme. Also i am not sure but i found somehting about places.sqlite , it is my old history of browsing? Can i put it into new profile somehow? Please prosim help pomozte. Anything

Asked by martin.strapac 1 week ago

Last reply by FredMcD 1 week ago

loading Firefox brouser

I completed the application to download Firefox but am unable to provide a backup device so could not complete. The alternative of Microsoft edge does not work. Colin … (read more)

I completed the application to download Firefox but am unable to provide a backup device so could not complete. The alternative of Microsoft edge does not work.

Colin

Asked by cjarnott 1 week ago

Last reply by FredMcD 1 week ago

Cannot download bank statements to PDF

I have used Firefox for a number of years. Something has changed on Windows 10 or Firefox. I am no longer able to download bank statements (multiple banks) to PDF for v… (read more)

I have used Firefox for a number of years. Something has changed on Windows 10 or Firefox. I am no longer able to download bank statements (multiple banks) to PDF for viewing and saving statements. I can do it on Microsoft Edge, so maybe Microsoft is trying to force move to Edge. I can't use Firefox if i cannot download files from internet to PDF documents. Tried looking at settings and can't figure out anything.

Asked by bill236 1 week ago

Last reply by FredMcD 1 week ago

Mac OS 12.0.1 issues with firefox browser failing to run do to warning of mulitiple installations

bold textissues with firefox desktop browser failing to run on Mac OS 12.0.1 Monterey; upon exe. of install pakage promp pops up asking if you wish to replace or kkep bo… (read more)

bold textissues with firefox desktop browser failing to run on Mac OS 12.0.1 Monterey; upon exe. of install pakage promp pops up asking if you wish to replace or kkep both copys; replace is chosen and file will not execute with warning anouther instance of firefox is already runing. ive deleted all kmown Installations and redownloaded sever times with same results.

Asked by SS1 1 week ago

Last reply by FredMcD 1 week ago

download speed very slow

the download speed is very slow on Firefox but it wasn't that small before. i was downloading windows 10 redstone but once when i downloaded a operating system it wasnt t… (read more)

the download speed is very slow on Firefox but it wasn't that small before. i was downloading windows 10 redstone but once when i downloaded a operating system it wasnt that slow. now im trying to download a operating system for virtualbox Operating System: Windows 7 Professional [32 bit]

Asked by Bileinpoop 1 week ago

Last reply by FredMcD 1 week ago

How to migrate master password & logins to FF 94.0?

Help! After many, many, happy, trouble-free years with FF (thanks folks) I just updated to FF 94.0. FF 94 is failing to use my saved logins, is silently failing to save… (read more)

Help! After many, many, happy, trouble-free years with FF (thanks folks) I just updated to FF 94.0. FF 94 is failing to use my saved logins, is silently failing to save new logins, seems to have forgotten my master password and won't let me set a new master password (which is probably a good thing!).

I see from searches here and elsewhere that the failure to migrate master password and login has been a serious issue, for a lot of people, for a long time, when upgrading FF. What I am still not clear on, despite reading many posts, is how to recover from this situation and seek your guidance on this.

In my profile I see:

  • key3.db (last updated by old version of FF)
  • key4.db (updated/created by new FF 94)
  • logins.json (Seems still full of all my login entries and salted passwords, not touched by FF 94)

Thanks

(O/S Linux Mint 20.2 Cinnamon. Daily backups of ~ available if needed)

Asked by john677 1 week ago

Last reply by cor-el 1 week ago

Firefox now doesn't work

Ever since I updated to FF 94.0.1 many websites won't load, stuck in "transferring data from . . ." and Facebook doesn't continue loading properly as I browse my newsfeed… (read more)

Ever since I updated to FF 94.0.1 many websites won't load, stuck in "transferring data from . . ." and Facebook doesn't continue loading properly as I browse my newsfeed. I want to go back to FF 93. Is this possible, and, if so, how? Please don't use jargon, technical terms, Firefox-Speak, or the like. Please (and thank you) just use regular english. Hopefully someone will take pity on me. I'm using a MacbookPro, and OS 10.13.6 High Sierra. I can't update due to some studio music software that Apple has abandoned. Thanks.

Asked by srbevans 1 week ago

Last reply by FredMcD 1 week ago

  • Archived

How to rollback v.89 upgrade. Looks like crap. Lost functionality.

Netflix quit working today. It said my browser version was no longer supported. I updated from v.86 to v.89. It looks like crap. New tab + icon is gone. "tab bar" is not … (read more)

Netflix quit working today. It said my browser version was no longer supported. I updated from v.86 to v.89. It looks like crap. New tab + icon is gone. "tab bar" is not transparent or dark mode. And guess what: Netflix still doesn't work. That's probably their problem but now I have no Netflix, weird crap on the whatever bar, add-on icons are gone, and this big gaudy tab bar.

How do I rollback to a previous version? I'd rather not have excuses or sales pitches as to why 89 is better from the newer-is-better crowd. For me 89 is NOT better.

So, how do I rollback to a previous version?

Asked by dammitdanvr 6 months ago

Last reply by jscher2000 2 weeks ago

FireFox portable mode needed

It would seem that Mozilla has not yet created an official portable mode for Firefox(Seriously, after all these years?!?). It needs one in a bad way. Now when I say porta… (read more)

It would seem that Mozilla has not yet created an official portable mode for Firefox(Seriously, after all these years?!?). It needs one in a bad way.

Now when I say portable mode what I mean is that the Firefox EXE runs from the folder it's in, using profiles that generated and exist in that same folder and NOT in the user profile. This functionality is needed not just for easy portability, but also for easy migrations from one system to another or one installation of OS to another.

While the portability mode should be exclusive to the platform FireFox is being used on(IE Windows vs Linux, etc), it should be seamless transition otherwise.

Before anyone chimes in and says this is not possible, please don't waste your time. Forks of FF have been doing so nearly effortlessly for more than a decade while maintaining perfectly functionally and security with the same usability.

So Devs, can you please make this happen? We the public would ever so grateful.

Additionally, can we get some fine grained controls over the appearance of UI elements?

This double spacing nonsense is irritating.

Then there is the Extension Icons labels. They've been gone for a while and they need to return, or at least an option to enable them if we wish.

Next we have the "Home page and new windows" option in settings. Those two options should not be combined. When I open a new instance of FF, I would like to open a blank page. I don't want any navigation happening until I click something or type in an address. I expect FF to sit and wait for my input. Then when I click the "Home" icon button does it go to my define home page.

Next problem we have is the auto update feature. This seems to have become an incredibly nasty feature and behavior. For example, I recently updated to Windows 11. After migrating my previous install of FF to it, it swiftly and without ANY warning or user prompt at all updated itself from 78.15.0esr to 91.3. This was NOT desired So how about to folks show respect to us users by ASKING if we want to upgrade! Had a prompt appeared I would have swiftly canceled. Updates should ALWAYS be at the choice and involvement of the user, not at your whim. I had to spend 40minutes manually backtracking and recopying, which was unpleasant.

Please note that while my above statements have had some negativity to them, I am a ardent supporter of Mozilla and will continue to be. These above points are that of increasing frustration. I am of the school of thought that we the users should have complete and fine-grain controls over every aspect of how our browser operates, whether it be UI elements or nitty-gritty functionality.

I look forward to responses by members of the dev team.

Thank You, Lex

Asked by lexluthermiester 2 weeks ago

Last reply by Seburo 2 weeks ago