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Incessant Crashes

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome. What happens is that Firefox freezes, and I… (read more)

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

Asked by BillTreloar 2 months ago

Last reply by Jordan Cote 2 weeks ago

Application error: a client-side exception has occurred while loading(see the browser console for more information).

Application error: a client-side exception has occurred while loading (see the browser console for more information). where is the browser console? how do i fix it never… (read more)

Application error: a client-side exception has occurred while loading (see the browser console for more information).

where is the browser console? how do i fix it never had an issue with until the last two days?

Asked by J 4 months ago

Last reply by Mark 4 months ago

How do I purge AI from my browser?

I don't want AI I don't even want to be near it. I don't want it lurking in the background of my browser. I don't want to waste a single processing cycle on even consider… (read more)

I don't want AI I don't even want to be near it. I don't want it lurking in the background of my browser. I don't want to waste a single processing cycle on even considering it. I never wanted AI, and they jammed it into my browser.

Currently, they popped up an ad for "AI Enhanced Tab grouping" and said that you can turn it off in the settings. I looked in the settings, and could not find such a thing. Searching for "Tabs" "Suggested" "AI" and other such related terms yields no AI things.

Why tell me I can turn something off in the settings if there is no setting to turn it off?

But that's just the start.

I want nothing to do with AI. I don't want to use a browser that supports it.

I WILL MAKE MY OWN DAMN BROWSER IF I HAVE TO. I QUIT GOOGLE, I'LL QUIT FIREFOX.

Mozilla used to be a safe-haven from all the bullshit other tech companies were pulling. And now this.

GET. AI. OUT. OF. MY. BROWSER.

I DON'T CARE IF IT'S LOCAL. I DON'T CARE IF YOU SAY IT'S SECURE. I DON'T CARE IF IT'S GETTING BETTER. I. DO. NOT. CARE.

GIVE ME THE OPTION TO PURGE AI FROM MY BROWSER OR BY FUCK I'LL FIND A NEW BROWSER.

Asked by scottsummers611 3 months ago

Last reply by pleasebothermehere 3 months ago

problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Session corruption?

I have a profile that causes odd behavior, within the profile, and to the OS. Regarding the profile itself: 1. I use Multiple Tab Handler, which should allow me to … (read more)

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Asked by noel_envode 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Enable Mic access for Chat GPT

suddenly today the mic has stopped working in Chat GPT. I have changed nothing... checked all settings, everything is ok... why does it suddenly say "Enable Mic Access t… (read more)

suddenly today the mic has stopped working in Chat GPT. I have changed nothing... checked all settings, everything is ok... why does it suddenly say "Enable Mic Access to Dictate"?

Asked by Robyn McLennan 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Twitch Fails to Load

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an in… (read more)

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an infinite loading spinner.

This issue does not occur in private browsing mode (incognito), Twitch loads normally there.

I found that performing a browser reset temporarily resolves the issue, but after some time the problem returns. Continuously resetting the browser is not a practical solution.

Additional details:

   Browser version: 141
   Steps to reproduce:
       Open Firefox in normal mode
       Navigate to https://twitch.tv
       Observe black screen with loading spinner
   Expected result: Twitch should load normally
   Actual result: Page remains blank with a loading spinner
   Private browsing mode works correctly

Please advise on a permanent fix or steps to diagnose this issue.

Asked by Michael 4 months ago

Last reply by Sam 1 month ago

I made a tab group i saved it and closed it save memory, but i don't know how to find it to restore it

I made a tab group i saved it and closed it save memory, but i don't know how to find it to restore it I assumed after saving it there would be a list in my menu of saed … (read more)

I made a tab group i saved it and closed it save memory, but i don't know how to find it to restore it I assumed after saving it there would be a list in my menu of saed tab groups for latter restore but i see nothing in the menu....

i normally have over 200 tabs open, but i've been getting lag and memory issue with my pc so I thought i'd uses this feature to close and organize some of my tabs....but i can't figure out were the menu that lists my saved tab groups...

Asked by CB 2 months ago

Last reply by Vincent 2 months ago