Firefox Support Forum

As of last week, I have been unable to log into the PNC.com website (exact URL: https://www.pnc.com/en/personal-banking.html)

I am not sure exactly what the problem is but I have no trouble logging in if I use Microsoft EDGE. My belief is that the problem is specific to the FIREFOX browser.

Laptop System: OS: Windows 10 pro (64 bit) OS Version: - 22H2 OS Build - 19045.2728

Firefox version - 111.0 (64-bit)

1st scenario - Go to URL - https://www.pnc.com/en/personal-banking.html

• attempt to sign in with appropriate username and Password
• receive error message on screen

1. 1. It looks like you're experiencing problems logging in.
   2. You can try to fix this a few different ways.
   3. Log in through the PNC Mobile app
   4. Use a different browser or device
   5. Enable popups on your browser
   6. Don't use a VPN when you visit PNC websites
   7. Type in your User ID and password
   8. Clear your browser's cache or cookies
   9. If you still have trouble after taking these steps, please call the Customer Care center at 1-800-762-2035, and give this error code: CODE 18 - 104.231.43.48.

• I have attempted to clear my cache but it does not seem to have any affect on being able to log in.

Cache cleared by Clicking Tools>Settings > Privacy & Security > History > placed check mark in all boxes (Browsing & Download history, Active Logins, Form & Search history, Cookies, Cache) Data (Offline webite data)

If I then use the troubleshooting mode of Firefox, I am successful in being able to log on but only for this instance. To access Troubleshooting mode HELP > troubleshoot mode > I then receive a message "Your extensions, themes, and custom settings will be temporarily disabled." Do you wish to proceed? yes or no.

I have attempted to go into my setting on Firefox and "add" PNC as an allowable site

• Tools > Settings > Privacy & Security > Enhanced tracking protection > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > Cookies and Site data > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > HTTPS-Only Mode > this is set to "Don’t enable HTTPS-Only Mode"

Can anyone offer some advice on what might be occuring and what setting I can change to allow PNC once again to be accessible?

Thanks for any advice or suggestions in advance.

I have not been able to log into www.mycigna.com account for the past week or so. I use DuckDuckGo as the search engine and never had this problem logging into my account before using Firefox. For the past week I have been getting this message when I submit my log in data - We're sorry but myCigna is unavailable at this time. Please contact our customer service for assistance. So, I called them today and spoke with a tech. I told him I used Firefox and DuckDuckGo and he advised me that others have had that problem using ddg as a search engine. He asked me to try to log in using a different browser and I was able to log in and access my account using Edge. So, I tried Firefox again after changing the search engine to Edge and still wasn't able to log in. Do you guys have any idea why I can't log in using Firefox anymore, or should I just continue to use Edge for that particular website? If you can help, please let me know. Thanks Larry

1. Does Firefox automatically save a NEW session key with each new session? I have Firefox remembering my site passwords. I'm concerned about the prevention of session hijacking.

Thank you.

Why am I NOT able to LOGIN to FIREFOX or PRIVATE BROWSER? I was able to login this morning now it's afternoon & I am trying to LOGIN and nothing is happing. Am using the latest version of FIREFOX.....so what's happening?

I just started a windows 10 computer. When I try to go to google drive, I get this message:

____________________________ Did Not Connect: Potential Security Issue. Firefox detected a potential security threat and did not continue to drive.google.com because this website requires a secure connection. drive.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. The issue is most likely with the website, and there is nothing you can do to resolve it. If you are on a corporate network or using antivirus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem. ____________________________

I also got this kind of message when logging into outlook, but I was able to click the override button to login.

Everytime I try to upload a file to my desktop, Firefox gives me the message File Uploader Not Responding then gives me the option to close or wait. if I wait, nothing changes.

Unable to setup the 2nd factor authentication, I have tried multiple authenticatiors always the same result. "Incorrect two step authentication code"

I have tried with Microsoft auth, Google, and Authy - Same result each time...

There is a wave of malware targeting authentication cookies stored on disk (e.g. recent LTT hack). It has become obvious that malware doesn't need to target stored passwords to get access to a site/account. Primary Password has solved this problem, but only for the stored passwords. The stored cookies are just as exposed as the stored passwords were, provide access to sites/accounts and bypass 2FA checks because they bypass normal login protocols.

Primary password should secure the stored cookies as well. When is this going to be implemented?

Thanks!

Hey so I've been having this issue for a while now and I don't know how to fix it.

I hoard my tabs so using TST (tree style tab) for firefox is extremely helpful for my studies and hoarding tendencies, I will remove the tabs from the top of my screen easily. Due to my computer breaking and being replaced, I've had to redo this process and I cannot find any data for firefox in my documents.

I don't know if this is an issue anyone else has faced and has fixed it. Any suggestions would be appreciated.

PS: I have reinstalled FF several times now and it doesn't fix the issue :(

Usually Firefox keep the login info for almost all sites that we need to login! I have a site that i have to login periodically and it requires 3 fields to login! A user name A subscription key (password) and a third which is my VAT number! My Vat number i remember it and that's not a problem! But the other 2 fields i would like Firefox to remember them! I manually registered a login entry for that site but firefox gives me nothing when i enter the site? Any ideas why and how can i solve this problem? Thank you!

You know when you grab a tab, drag it out, and make another window? For some reason it's never worked when dragging to another monitor. When I let go, it doesn't do anything, and the tab stays in the original window.

My email screen has gone to a larger page that will not fit on the computer screen, whether in full screen or partial, the inbox is pushed off the left side, and the email previews are so large they extend half the way across from the right side. Previously most of the center was for email lists, but now it is just a small part that will only show two or three emails. How can I change it back the the old format?

I just realized that I have been using Zoom Control in Firefox to control items in Outlook. The first thing I log into is Firefox, after that, I log into Outlook 2019 and I use Zoom for Outlook since I have both Taskbars available. Some of it works and some of it doesn't. For example, I cannot change the size of messages I receive and send out. I am not referring to the text size I'm referring to the whole page of Outlook. The Zoom will zoom in or out on other parts of the page in Outlook but not the message section.

If anyone understands this I would appreciate some help. I'm already working with MS Outlook on this as well.

Thanks Rhonda

Hi, I am attaching a screenshot For a below mentioned site

https://kite.zerodha.com/chart/ext/ciq/INDICES/NIFTY%2050/256265

I am not able to fully view the page, this is happning only in FireFox and on other browser this is working fine

Since recent Firefox update, Yahoo mail won't let me send messages, reply, delete, or move mail to another folder. I can't mark the mail as important, or close an email I've opened by x-ing out of it. I can only open an email and can get back to my email folder by clicking on the folder. Pretty much unusable. In safe mode it has the same problem. I tested my Yahoo mail using Chrome and it works the way it's supposed to, but I much prefer Firefox. Thank you.

I cannot enter the second email address because it keeps telling that that address already exists, yet the settings page says that there is none. and no one has answered any of these postings. so what's the point of all this nonsense? this is pitiful.You guys badmouth chrome yet I've never had a problem like this with them. I'm not going to hold my breath waiting for a reply.