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FF caused BSOD

I was recently watching a Twitch livestream when I stepped away from my PC for a moment and upon returning found it sitting at the login screen. Checking eventvwr it show… (read more)

I was recently watching a Twitch livestream when I stepped away from my PC for a moment and upon returning found it sitting at the login screen. Checking eventvwr it showed a BSOD event had occurred. The only thing actively running on my PC was FireFox with a single tab for Twitch.

Level: Critical Source: Kernal-Power Event ID: 41 BugCheckCode: 307 decimal, 0x133 hex

Windows documentation lists hex 0x133 as a DPC_WATCHDOG_VIOLATION error, and since Parameter 1 was a '0', it states, "A single DPC or ISR exceeded its time allotment. The offending component can usually be identified with a stack trace." https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

From Windows Debugging Tools I loaded up the DMP file and ran !analyze to see the process name listed as FF (there's more information listed, just not sure it's really useful).

PROCESS_NAME: firefox.exe MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe STACK_COMMAND: .thread ; .cxr ; kb STACK_TEXT: ffffa681`de892c88 fffff804`7581f5fa  : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx ffffa681`de892c90 fffff804`7561c3cd  : 0000de92`ad226167 ffffa681`de840180 00000000`00000246 00000000`008d0193 : nt!KeAccumulateTicks+0x20644a ffffa681`de892cf0 fffff804`7561c971  : 00000000`008d0192 00000000`00540bd4 ffffa681`de840180 00000000`00000001 : nt!KiUpdateRunTime+0x5d ffffa681`de892d40 fffff804`756167e3  : ffffa681`de840180 00000000`00000000 fffff804`76031630 00000000`00000000 : nt!KiUpdateTime+0x4a1 ffffa681`de892e80 fffff804`7561f1a2  : ffff8a08`cf6e79c0 ffff8a08`cf6e7a40 ffff8a08`cf6e7a00 00000000`00000002 : nt!KeClockInterruptNotify+0x2e3 ffffa681`de892f30 fffff804`756de055  : 00000150`3043798c ffffcb8c`9850adc0 ffffcb8c`9850ae70 ffff2a97`b5c65417 : nt!HalpTimerClockInterrupt+0xe2 ffffa681`de892f60 fffff804`757f8d4a  : ffff8a08`cf6e7a40 ffffcb8c`9850adc0 0000de80`ffc7236f 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5 ffffa681`de892fb0 fffff804`757f92b7  : 00000000`00000000 00001f80`007f02c4 00000000`4af4ce39 ffff8a08`cf6e7bb8 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa ffff8a08`cf6e79c0 fffff804`75680c6b  : 00000000`80000000 fffff804`75729a99 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x37 ffff8a08`cf6e7b50 fffff804`75729a99  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeYieldProcessorEx+0x1b ffff8a08`cf6e7b60 fffff804`7569a24e  : ffffa681`de843240 ffffa681`4afc988a ffffcb8c`b0c73480 ffffcb8c`ac2e3040 : nt!ExpGetPoolTagInfoTarget+0x149 ffff8a08`cf6e7bb0 fffff804`75699534  : ffffa681`de840180 00000000`00000000 00000000`00000008 00000000`005408f1 : nt!KiExecuteAllDpcs+0x30e ffff8a08`cf6e7d20 fffff804`757fe2e5  : 00000000`00000000 ffffa681`de840180 00000000`00000000 000001d3`21056910 : nt!KiRetireDpcList+0x1f4 ffff8a08`cf6e7fb0 fffff804`757fe0d0  : 00000081`e2df8c90 00000000`00000000 000001d3`18d58b28 00000081`e2df8b90 : nt!KxRetireDpcList+0x5 ffff8a08`d1eefa90 fffff804`757fd79e  : 000001d3`00000000 00000000`00000001 000001d3`2105a4e0 ffff8a08`d1eefb40 : nt!KiDispatchInterruptContinue ffff8a08`d1eefac0 00007ff8`acdd7bd7  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterrupt+0x2ee 00000081`e2def0b0 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`acdd7bd7

I checked FF `about:crashes` and it doesn't show any crash report there (presumably because the system BSOD and it did not have a chance to do anything).

Just wondering if anyone else has seen this issue and how/if they resolved it. In searching around it seemed like some folks suggested disabling hardware acceleration as there may be incompatibility issues with FF and GPU drivers. I checked under FF settings and it has "Use recommended performance settings" enabled, but there are no sub-options specific for hardware acceleration.

Some basic system specs: MoBo: Gigabyte B550 Vision D-P (BIOS F13e, latest available) CPU: AMX Ryzen 7 5800X GPU: Gigabyte GeForce 3060Ti (driver 30.0.14.7141, latest one available)

Running on FF 94.0.2 (64-bit), the latest update.

Asked by SirCobalt 23 hours ago

Firefox browser often crashes

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user exp… (read more)

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user experience is very poor. The latest Crash report ID:bp-fd4c7367-1346-4a10-a2cd-244ac0211202

Asked by cyxiu123 2 days ago

Last reply by cyxiu123 18 hours ago

Youtube TV

I suddenly can't watch my Youtube TV account. Every time I try to play a feed or a recording it takes a little bit to load then a message appears saying "Sorry, there was… (read more)

I suddenly can't watch my Youtube TV account. Every time I try to play a feed or a recording it takes a little bit to load then a message appears saying "Sorry, there was an error licensing the video." I've checked my Youtube TV account and everything checks out, restarted my browser, started browser in safe mode. I tried using Internet Explorer and it worked on that, then it worked on Firefox. I closed the Internet Explorer then the Firefox stopped working. Not sure what's going on.

Asked by eric_mots35 14 hours ago

Cisco Webex Desk Camera not working (works with other browser)

Hello, I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35). lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, I… (read more)

Hello,

I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35).

lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera

https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed".

The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello.

Would you be able to help me to get this camera supported, please?

Asked by Jorge Martínez López 1 day ago

Last reply by Jorge Martínez López 2 hours ago

Only a tiny blank window shows when opening Firefox

When I open Firefox a tiny window appears with nothing but a button and it does not open. When I click the button it just closes. same thing happens when I open the devel… (read more)

When I open Firefox a tiny window appears with nothing but a button and it does not open. When I click the button it just closes. same thing happens when I open the developer edition as well but in that the main window appears but does not load.

This used to happen intermittently since few months ago. When that happens closing that tiny window and reopening the app usually worked. but it outright does not open anymore

Happened on Win 10 now on Win 11

when I reinstall Firefox it opens up normally. but when I restart my pc this happens again.

Edit: Tried reinstalling to open Firefox now it does not even open like that anymore.

Asked by Shehan Feroze 1 day ago

Last reply by Shehan Feroze 2 hours ago

Firefox keeps crashing on startup after updating to macOS monterey 12.0.1

please help, I have tried uninstalling then installing it again, but it didn't work. here's the crash report: AdapterVendorID: 0x106b Add-ons: doh-rollout%40mozilla.org:… (read more)

please help, I have tried uninstalling then installing it again, but it didn't work.

here's the crash report:

AdapterVendorID: 0x106b Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1 AvailablePhysicalMemory: 268353536 AvailableSwapMemory: 0 BuildID: 20211119140621 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1638643310 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 ExperimentalFeatures: fission.autostart,media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1638641802 MacAvailableMemorySysctl: 80 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1638643309 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 31981568 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1393 StartupCrash: 0 StartupTime: 1638643309 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20211119140621","version":"94.0.2","vendor":"Mozilla","displayVersion":"94.0.2","platformVersion":"94.0.2","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.1.0","locale":"en-ID"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir10,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-ID","id-ID"],"regionalPrefsLocales":["en-ID","id-ID"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"browser.search.region":"ID","browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18965,"firstUseDate":18965},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18962,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18962}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18965,"updateDay":18965},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"978fd629-142e-4049-8eab-f042c4251a69"},"bug-1732206-rollout-fission-release-rollout-release-94-95":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"0c365135-577d-e14f-839f-94b3e5501d65"}}} ThreadIdNameMapping: 7:"IPC I/O Parent",8:"Timer",11:"Socket Thread",12:"Permission",13:"JS Watchdog",16:"Cache2 I/O",17:"Cookie",18:"TaskController #0",21:"TaskController #3",19:"TaskController #1",22:"TaskController #4",24:"TaskController #6",20:"TaskController #2",23:"TaskController #5",25:"TaskController #7",26:"BackgroundThreadPool #1",28:"Worker Launcher",29:"Renderer",30:"WRWorker#0",33:"WRWorker#3",36:"WRWorker#6",31:"WRWorker#1",43:"WRWorkerLP#5",40:"WRWorkerLP#2",38:"WRWorkerLP#0",45:"WRWorkerLP#7",37:"WRWorker#7",32:"WRWorker#2",34:"WRWorker#4",39:"WRWorkerLP#1",42:"WRWorkerLP#4",35:"WRWorker#5",44:"WRWorkerLP#6",41:"WRWorkerLP#3",46:"Compositor",48:"ImageIO",49:"IPDL Background",49:"DOM Worker",51:"StreamTrans #6",60:"QuotaManager IO",52:"IndexedDB #1",63:"IndexedDB #2",80:"StyleThread#0",81:"StyleThread#1",82:"StyleThread#2",83:"StyleThread#3",85:"StyleThread#5",84:"StyleThread#4",61:"StreamTrans #44",67:"TRR Background",66:"StreamTrans #51",62:"StreamTrans #50",62:"mozStorage #1",63:"mozStorage #2",64:"ImageBridgeChld",65:"WRSceneBuilder#1",66:"WRSceneBuilderLP#1",67:"WRRenderBackend#1",71:"GMPThread",72:"ProcessHangMon",72:"IndexedDB #3",75:"DNS Resolver #1",77:"BgIOThreadPool #1",78:"IndexedDB #4",79:"mozStorage #3",80:"DNS Resolver #2",81:"DOM Worker",84:"StreamTrans #56",82:"DOM Worker",83:"IndexedDB #5",85:"SSL Cert #1",87:"DNS Resolver #3",87:"DNS Resolver #4",88:"URL Classifier",89:"IndexedDB #6",90:"DNS Resolver #5",91:"SSL Cert #2",92:"ExtensionProtocolHandler",94:"SSL Cert #3",97:"SSL Cert #4",98:"SSL Cert #5", Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.375 Vendor: Mozilla Version: 94.0.2 XPCOMSpinEventLoopStack: XPIProvider.jsm:awaitPromise useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by loonatheworld 2 hours ago

Firefox 94.02 under MacOS 12.01 regularly crashes

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus… (read more)

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.

Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?

Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands

Asked by Milowitsch 1 week ago

Last reply by Milowitsch 6 days ago

Audio playback of Video not working

Hello there I have a small NAS with various video files on it. Some AVI which work flawless but also some MOV which show but do not play audio. Other chromium based Brows… (read more)

Hello there

I have a small NAS with various video files on it. Some AVI which work flawless but also some MOV which show but do not play audio.

Other chromium based Browsers manage to do so without any problems therefore it should be possible somehow.

Informations regarding the file: Filetype: MOV Codec: MP4 Base w/ AVC ext (ISO 144496-12:2005) Channels: 2 compressor: sowt Sample rate: 48khz Depth: 24bit Bit rate: 16

It was recorded with a Nikon D3200 camera.

As I am hosting these Files for other people I always get requests on why it does not work in Firefox.

I love Firefox and I want People to use it but such things just make in unnecessarly hard to do so.

I have experienced great business support from the Mozilla team, hope this to be true for home users too.

Thanks beforehand and have a nice evening.

Asked by Ale 3 weeks ago

Last reply by Ale 3 days ago

Visual Glitch When Uploading Images (Ubuntu 20.04, Firefox 94)

As the subject says, when attempting to upload images from my computer (Ubuntu 20.04 on Firefox 94), often but not always, the result will be a visual glitch similar to t… (read more)

As the subject says, when attempting to upload images from my computer (Ubuntu 20.04 on Firefox 94), often but not always, the result will be a visual glitch similar to the image attached. The only time which I have ever used Zoom on Firefox, the same issue happened when I tried to use my webcam, except that the lines rapidly changed colours.

I apologize if this issue has been solved in another thread, but this is a bit hard to describe without the picture, so my attempts to search for said thread were unsuccessful.

The issue is not present when I upload the images in question via mobile. Turning off my extensions has no effect.

The image attached is taken directly from attempting to upload a profile picture to my Firefox account, but I have experienced this issue with websites like Twitter and Ebay for example. I have never had this issue with Imgur, for example, even though I am doing nothing different (uploading images). I do not know why this only occurs for a select few websites.

Any responses or help is appreciated!

Asked by Nyxified 1 week ago

Last reply by Nyxified 3 days ago

Firefox on Windows 10 Loads Multiple Versions of the Same Tab, Limiting Memory (RAM)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support. It is now clear that the problem is with the Fir… (read more)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support.

It is now clear that the problem is with the Firefox browser. The attached screenshot shows an example of an affected tab.

Please fix this. Multiple versions of the same tab waste RAM and other memory, especially on a limited-memory device such as a laptop.

Asked by JandNL 2 months ago

Last reply by JandNL 1 day ago

The browser crashes frequently

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface. report i… (read more)

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface.

report id: bp-61a7e2c3-3ce8-4856-9941-587d20211122 bp-e7ef6793-584d-448b-ac6d-1c0a90211122 bp-4a81c954-4ee7-4726-b8cd-7105b0211122

Asked by David 1 week ago

Last reply by David 1 day ago