Firefox Support Forum

I installed Firefox on a new laptop and synced it. The bookmarks all were transfered. But when I log into some websites they do not recognize the password, even when the passwords are correct and still work on my previous computer/Firefox brow’ for ‘Firefox.

Greetings, I am a 77 year old geezer and I have been using Firefox for probably 25 or 30 years. PROBLEMS: 1) bulk emails sent to my customers are rejected by mostly gmail accounts. 2) Emails sent to me of airline group bookings arrive as pages of code that I cannot read. THESE TWO ISSUES ARE NEW PROBLEMS I HAVE NEVER SEEN BEFORE -- STARTED ABOUT 3 MONTHS AGO 3) How do I move/transfer all of my address books/database to a gmail account?

Like I mentioned, I am a geezer, so please be gentle as I understand none of this. Thanks, Walt

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b7a6415-dc8a-43ac-a0fe-e1d780231126#tab-details

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

hi Team,

We are working on xxx organization and for one of our core applications experienced suspicious activity since November 22, 2023, while users leveraging Firefox browser version 119.0 where customer made multiple attempts to perform sequence of flow and got dropped. Around 99% of our customer got dropped ever since Nov 22. We are not sure if its due browser or any other suspicious issue.

however, we would like to understand from your other customer experience perspective, have we encountered any bad user experience using Firefox browser version 119.0 / or do we have any bug encountered and recently had a fix? 

2. Another question, If in case was a fix for Firefox version 119.0 will the customer browser automatically gets updated ?

It would be great if you can help us to share these details so that we can investigate further.

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

This issue is very consistent with google docs, but happens on other sites. In google docs, if i copy text, it will only copy a space and not what i highlighted. Also if I copy text from another page and verify it copied by pasting to search bar, nothing will paste in google docs.

Like I said, this isn't only a google docs issue, but that's where i see it the most. Also I have attempted to copy and paste in a private window where none of my extensions are running and this issue still persists

I appreciate any assistance y'all can give me.

Here's the details from about:support:

Application Basics

Name: Firefox Version: 120.0 Build ID: 20231116134553 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:120.0) Gecko/20100101 Firefox/120.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 2/2 Fission Windows: 2/2 Enabled by default Remote Processes: 27 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 47.9 GB Disk Space Available: 54.2 GB Pointing Devices: Mouse

Crash Reports for the Last 3 Days

Firefox Features

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 120.1.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.5.1 ID: webcompat-reporter@mozilla.org

Remote Features

bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100: active bug-1712189-rollout-keep-firefox-up-to-date-even-when-it-is-not-ru-release-90-94: active bug-1766468-rollout-win32k-rollout-release-100-101: active bug-1766618-rollout-disable-websocket-over-http2-release-91-100: active bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107: active rollout-increasing-normandy-skew-out-changes-from-15-m-release-73-75-bug-1616898: active CSV Import (Release Rollout): (enable-csv-import) Encrypted Client Hello: (rollout) Extensions Migration in Import Wizard - 117+: (control) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Release - Experiment for Additional Metrics for Product Insights - Rollout: (control-rollout) Rollout of Share-of-Voice for Sponsored TopSites: (control) SERP Ad Telemetry Rollout: (control) Upgrade Spotlight Rollout: (treatment)

Remote Processes

Type: Isolated Web Content Count: 16

Type: Isolated Service Worker Count: 1

Type: GPU Count: 1

Type: Extension Count: 1

Type: Preallocated Count: 3

Type: RDD Count: 1

Type: Sandboxed IPC Actor Count: 2

Type: Privileged About Count: 1

Type: Socket Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.7 Enabled: true ID: amazondotcom@search.mozilla.org

Name: axe DevTools - Web Accessibility Testing Type: extension Version: 4.63.0 Enabled: true ID: @axe-firefox-devtools

Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org

Name: Bitwarden - Free Password Manager Type: extension Version: 2023.10.2 Enabled: true ID: {446900e4-71c2-419f-a6a7-df9c091e268b}

Name: ClearURLs Type: extension Version: 1.26.1 Enabled: true ID: {74145f27-f039-47ce-a470-a662b129930a}

Name: Dark Mode Type: extension Version: 0.4.5 Enabled: true ID: {174b2d58-b983-4501-ab4b-07e71203cb43}

Name: Disable Page Visibility API Type: extension Version: 1.1 Enabled: true ID: {DEBA3021-9876-4702-89BA-42D095339A0A}

Name: Don't Fuck With Paste Type: extension Version: 2.7 Enabled: true ID: DontFuckWithPaste@raim.ist

Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org

Name: Easy Youtube Video Downloader Express Type: extension Version: 18.5 Enabled: true ID: {b9acf540-acba-11e1-8ccb-001fd0e08bd4}

Name: eBay Type: extension Version: 1.4 Enabled: true ID: ebay@search.mozilla.org

Name: Extension source viewer Type: extension Version: 1.6.12 Enabled: true ID: crxviewer-firefox@robwu.nl

Name: Facebook Container Type: extension Version: 2.3.11 Enabled: true ID: @contain-facebook

Name: Gesturefy Type: extension Version: 3.2.10 Enabled: true ID: {506e023c-7f2b-40a3-8066-bc5deb40aebe}

Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org

Name: HTTPS Everywhere Type: extension Version: 2021.7.13 Enabled: true ID: https-everywhere@eff.org

Name: Old Reddit Redirect Type: extension Version: 1.8.1 Enabled: true ID: {9063c2e9-e07c-4c2c-9646-cfe7ca8d0498}

Name: OneTab Type: extension Version: 1.83 Enabled: true ID: extension@one-tab.com

Name: Pinterest Save Button Type: extension Version: 4.2.103 Enabled: true ID: jid1-YcMV6ngYmQRA2w@jetpack

Name: Pushbullet Type: extension Version: 366 Enabled: true ID: jid1-BYcQOfYfmBMd9A@jetpack

Name: Reddit Enhancement Suite Type: extension Version: 5.22.17 Enabled: true ID: jid1-xUfzOsOFlzSOXg@jetpack

Name: Return YouTube Dislike Type: extension Version: 3.0.0.12 Enabled: true ID: {762f9885-5a13-4abd-9c77-433dcd38b8fd}

Name: SponsorBlock for YouTube - Skip Sponsorships Type: extension Version: 5.4.28 Enabled: true ID: sponsorBlocker@ajay.app

Name: Tabliss Type: extension Version: 2.6.0 Enabled: true ID: extension@tabliss.io

Name: uBlock Origin Type: extension Version: 1.54.0 Enabled: true ID: uBlock0@raymondhill.net

Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org

Name: Dreamer – Bold Type: theme Version: 2.1 Enabled: true ID: dreamer-bold-colorway@mozilla.org

Name: Beach colour pastels Type: theme Version: 2.0 Enabled: false ID: {fa1df3ad-7a90-4ccf-947f-1b2a731e0c22}

Name: Dark Type: theme Version: 1.2 Enabled: false ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org

Name: Light Type: theme Version: 1.2 Enabled: false ID: firefox-compact-light@mozilla.org

Name: System theme — auto Type: theme Version: 1.3 Enabled: false ID: default-theme@mozilla.org

Security Software

Type:

Type:

Type:

Legacy User Stylesheets

Active: false Stylesheets: No stylesheets found

Graphics

Features Window Device Pixel Ratios: 1,1 Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon RX 5700 XT 50th Anniversary Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.12027.9001) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19735 git hash: 6784271c1c62) WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon RX 5700 XT 50th Anniversary Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.12027.9001) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19735 git hash: 6784271c1c62) WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Direct2D: true Target Frame Rate: 60 WebGPU Default Adapter: { "navigator.gpu": null } WebGPU Fallback Adapter: { "navigator.gpu": null } DirectWrite: true (10.0.19041.3636) GPU #1 Active: Yes Description: AMD Radeon RX 5700 XT 50th Anniversary Vendor ID: 0x1002 Device ID: 0x731f Driver Version: 31.0.12027.9001 Driver Date: 3-30-2023 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 atidxx64 amdxn32 atidxx32 atiumdva atiumd6a Subsys ID: 0b361002 RAM: 8176 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 3840x1080@60Hz scales:1.000000|1.000000 DisplayCount: 1 HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0 OverlaySupport: NV12=Scaling YUV2=None BGRA8=Software RGB10A2=None SwapChainTearingSupport: Supported GPUProcessPid: 12836 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, DIRECT2D: default: available, D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA WINDOW_OCCLUSION: default: available, VIDEO_HARDWARE_OVERLAY: default: blocked, Blocklisted by gfxInfo, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: blocked, Blocklisted by gfxInfo, VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, REUSE_DECODER_DEVICE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED REMOTE_CANVAS: default: available,

Failure Log (#0) Error: Handling webrender error 7 (#1): GP+[GFX1-]: Sw video swapchain present is slow (#2) Error: Handling webrender error 7 (#3) Error: Handling webrender error 7

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): ... Codec Support Information: Codec Name: Software Decoding, Hardware Decoding H264: Supported, Supported VP9: Supported, Supported VP8: Supported, Supported AV1: Supported, Unsupported HEVC: Unsupported, Unsupported Theora: Supported, Unsupported AAC: Supported, Unsupported MP3: Supported, Unsupported Opus: Supported, Unsupported Vorbis: Supported, Unsupported FLAC: Supported, Unsupported Wave: Supported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723&REV_1000\5&282bd7b1&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723&REV_1000\5&282bd7b1&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Headphones (heady lamarr Stereo): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001009e_PID&4020\8&33dc2912&0&782B6437EA6F_C00000000, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 133 - 441 5 - C49HG9x (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007\7&dd90f69&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723&REV_1000\5&282bd7b1&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723&REV_1000\5&282bd7b1&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723&REV_1000\5&282bd7b1&0&0001, Disabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0

Enumerate database

Environment Variables

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\teal\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\teal\AppData\Roaming\Mozilla\Firefox\Profiles\worxgbt8.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\teal\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini

Experimental Features

Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments

Add an Image to PDF (with Alt Text): control

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 1351988 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20231116134553 browser.startup.homepage: moz-extension://05771e45-32e7-404f-9ccd-3a84d56ff156/index.html browser.startup.homepage_override.buildID: 20231116134553 browser.startup.homepage_override.extensionControlled: true browser.startup.homepage_override.mstone: 120.0 browser.startup.homepage_override.privateAllowed: false browser.tabs.crashReporting.includeURL: true browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.resultBuckets: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.suggest.trending: false browser.urlbar.tabToSearch.onboard.interactionsLeft: 0 browser.urlbar.tipShownCount.searchTip_onboard: 4 browser.urlbar.tipShownCount.searchTip_redirect: 4 browser.urlbar.tipShownCount.tabToSearch: 32 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.doorhanger-decision: UIOk doh-rollout.home-region: US doh-rollout.mode: 0 doh-rollout.self-enabled: true doh-rollout.trr-selection.dry-run-result: https://mozilla.cloudflare-dns.com/dns-query doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.event.clipboardevents.enabled: false dom.forms.autocomplete.formautofill: true extensions.formautofill.addresses.usage.hasEntry: true extensions.formautofill.creditCards.enabled: false extensions.formautofill.creditCards.usage.cancelCcSave: 1 extensions.formautofill.creditCards.used: 2 extensions.formautofill.firstTimeUse: false extensions.lastAppVersion: 120.0 font.internaluseonly.changed: true gfx.blacklist.video-overlay.failureid: FEATURE_FAILURE_DL_BLOCKLIST_NO_ID gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 95.0.1 gfx.crash-guard.wmfvpxvideo.deviceID: 0x731f gfx.crash-guard.wmfvpxvideo.driverVersion: 27.20.12033.1007 idle.lastDailyNotification: 1701309124 layers.mlgpu.sanity-test-failed: true media.benchmark.vp9.fps: 278 media.benchmark.vp9.versioncheck: 5 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: b667086ed49579592d435df2b486fe30ba1b62ddd169f19e700cd079239747dd3e20058c285fa9c10a533e34f22b5198ed9b1f92ae560a3067f3e3fe media.gmp-gmpopenh264.lastDownload: 1688570971 media.gmp-gmpopenh264.lastInstallStart: 1688570971 media.gmp-gmpopenh264.lastUpdate: 1688570971 media.gmp-gmpopenh264.version: 2.3.2 media.gmp-manager.buildID: 20231116134553 media.gmp-manager.lastCheck: 1701276147 media.gmp-manager.lastEmptyCheck: 1701276147 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.hashValue: 59521f8c61236641b3299ab460c58c8f5f26fa67e828de853c2cf372f9614d58b9f541aae325b1600ec4f3a47953caacb8122b0dfce7481acfec8104 media.gmp-widevinecdm.lastDownload: 1697297559 media.gmp-widevinecdm.lastInstallStart: 1697297558 media.gmp-widevinecdm.lastUpdate: 1697297559 media.gmp-widevinecdm.version: 4.10.2710.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.videocontrols.picture-in-picture.video-toggle.has-used: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.predictor.enabled: false network.prefetch-next: false network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1701136329 places.history.expiration.transient_current_max_pages: 144831 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1701309126442 privacy.restrict3rdpartystorage.rollout.enabledByDefault: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.userContext.enabled: true privacy.userContext.extension: @contain-facebook privacy.userContext.newTabContainerOnLeftClick.enabled: true privacy.userContext.ui.enabled: true security.oskeystore.test.encrypted: vwap7YVEAQ7BLbw10aUA9PW+S/oQlJBrb6Cdnds15E0= security.oskeystore.test.label: 83982c5f-a33b-40f0-adf3-1b25d2964dd7 security.remote_settings.crlite_filters.checked: 1656680563 security.remote_settings.intermediates.checked: 1656680563 security.sandbox.content.tempDirSuffix: {920f6c61-545d-4bc5-be2d-1d7d011cd116} security.sandbox.content.win32k-experiment.startupEnrollmentStatus: 2 security.sandbox.plugin.tempDirSuffix: {f7f6b681-0ffd-434a-92ef-fdcb321d1176} services.sync.declinedEngines: services.sync.engine.addresses.available: true signon.autofillForms: false signon.importedFromSqlite: true signon.management.page.breach-alerts.enabled: false signon.rememberSignons: false signon.usage.hasEntry: false storage.vacuum.last.content-prefs.sqlite: 1701136318 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1700754493 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

fission.autostart.session: true

Places Database

Entity: sqlite_schema Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 24.6 Sequentiality (%): 10.5

Entity: moz_origins Count: 6964 Size (KiB): 384 Size (%): 0.5 Efficiency (%): 73.5 Sequentiality (%): 10.5

Entity: sqlite_autoindex_moz_origins_1 Count: - Size (KiB): 448 Size (%): 0.6 Efficiency (%): 53.3 Sequentiality (%): 10.5

Entity: moz_places Count: 114790 Size (KiB): 39712 Size (%): 51.6 Efficiency (%): 78.1 Sequentiality (%): 10.5

Entity: moz_historyvisits Count: 195363 Size (KiB): 5952 Size (%): 7.7 Efficiency (%): 91.3 Sequentiality (%): 10.5

Entity: moz_inputhistory Count: 136 Size (KiB): 32 Size (%): 0 Efficiency (%): 10.7 Sequentiality (%): 10.5

Entity: sqlite_autoindex_moz_inputhistory_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 7.4 Sequentiality (%): 10.5

Entity: moz_bookmarks Count: 21 Size (KiB): 32 Size (%): 0 Efficiency (%): 4.1 Sequentiality (%): 10.5

Entity: moz_bookmarks_deleted Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: sqlite_autoindex_moz_bookmarks_deleted_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_keywords Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: sqlite_autoindex_moz_keywords_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: sqlite_sequence Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_anno_attributes Count: 2 Size (KiB): 32 Size (%): 0 Efficiency (%): 0.2 Sequentiality (%): 10.5

Entity: sqlite_autoindex_moz_anno_attributes_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0.2 Sequentiality (%): 10.5

Entity: moz_annos Count: 118 Size (KiB): 32 Size (%): 0 Efficiency (%): 36.4 Sequentiality (%): 10.5

Entity: moz_items_annos Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_meta Count: 3 Size (KiB): 32 Size (%): 0 Efficiency (%): 0.3 Sequentiality (%): 10.5

Entity: sqlite_stat1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 3.7 Sequentiality (%): 10.5

Entity: moz_places_metadata Count: 9394 Size (KiB): 480 Size (%): 0.6 Efficiency (%): 71.7 Sequentiality (%): 10.5

Entity: moz_places_metadata_search_queries Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: sqlite_autoindex_moz_places_metadata_search_queries_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_previews_tombstones Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_places_url_hashindex Count: - Size (KiB): 2112 Size (%): 2.7 Efficiency (%): 79.7 Sequentiality (%): 10.5

Entity: moz_places_hostindex Count: - Size (KiB): 3840 Size (%): 5 Efficiency (%): 73.4 Sequentiality (%): 10.5

Entity: moz_places_visitcount Count: - Size (KiB): 1344 Size (%): 1.7 Efficiency (%): 76.1 Sequentiality (%): 10.5

Entity: moz_places_frecencyindex Count: - Size (KiB): 1312 Size (%): 1.7 Efficiency (%): 85.7 Sequentiality (%): 10.5

Entity: moz_places_lastvisitdateindex Count: - Size (KiB): 2560 Size (%): 3.3 Efficiency (%): 74.5 Sequentiality (%): 10.5

Entity: moz_places_guid_uniqueindex Count: - Size (KiB): 2912 Size (%): 3.8 Efficiency (%): 80.9 Sequentiality (%): 10.5

Entity: moz_places_originidindex Count: - Size (KiB): 1696 Size (%): 2.2 Efficiency (%): 72.1 Sequentiality (%): 10.5

Entity: moz_historyvisits_placedateindex Count: - Size (KiB): 5024 Size (%): 6.5 Efficiency (%): 79.7 Sequentiality (%): 10.5

Entity: moz_historyvisits_fromindex Count: - Size (KiB): 2688 Size (%): 3.5 Efficiency (%): 79.1 Sequentiality (%): 10.5

Entity: moz_historyvisits_dateindex Count: - Size (KiB): 3936 Size (%): 5.1 Efficiency (%): 82.4 Sequentiality (%): 10.5

Entity: moz_bookmarks_itemindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0.6 Sequentiality (%): 10.5

Entity: moz_bookmarks_parentindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0.6 Sequentiality (%): 10.5

Entity: moz_bookmarks_itemlastmodifiedindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 1.1 Sequentiality (%): 10.5

Entity: moz_bookmarks_dateaddedindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 1 Sequentiality (%): 10.5

Entity: moz_bookmarks_guid_uniqueindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 1.2 Sequentiality (%): 10.5

Entity: moz_keywords_placepostdata_uniqueindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_annos_placeattributeindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 4.5 Sequentiality (%): 10.5

Entity: moz_items_annos_itemattributeindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_places_metadata_placecreated_uniqueindex Count: - Size (KiB): 224 Size (%): 0.3 Efficiency (%): 73.5 Sequentiality (%): 10.5

Entity: moz_places_metadata_referrerindex Count: - Size (KiB): 128 Size (%): 0.2 Efficiency (%): 65.2 Sequentiality (%): 10.5

Entity: moz_places_altfrecencyindex Count: - Size (KiB): 1280 Size (%): 1.7 Efficiency (%): 78.8 Sequentiality (%): 10.5

Entity: moz_places_extra Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Entity: moz_historyvisits_extra Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 10.5

Accessibility

Activated: false Prevent Accessibility: 0 Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.35 Version in use: 4.35

NSS Expected minimum version: 3.94 Version in use: 3.94

NSSSMIME Expected minimum version: 3.94 Version in use: 3.94

NSSSSL Expected minimum version: 3.94 Version in use: 3.94

NSSUTIL Expected minimum version: 3.94 Version in use: 3.94

Sandbox

Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- user in Treatment Group GPU Process Sandbox Level: 1

Startup Cache

Disk Cache Path: C:\Users\teal\AppData\Local\Mozilla\Firefox\Profiles\worxgbt8.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

print_printer: Mozilla Save to PDF print.more-settings.open: true print.printer_Mozilla_Save_to_PDF.print_bgcolor: false print.printer_Mozilla_Save_to_PDF.print_bgimages: false print.printer_Mozilla_Save_to_PDF.print_duplex: 0 print.printer_Mozilla_Save_to_PDF.print_edge_bottom: 0 print.printer_Mozilla_Save_to_PDF.print_edge_left: 0 print.printer_Mozilla_Save_to_PDF.print_edge_right: 0 print.printer_Mozilla_Save_to_PDF.print_edge_top: 0 print.printer_Mozilla_Save_to_PDF.print_footercenter: print.printer_Mozilla_Save_to_PDF.print_footerleft: print.printer_Mozilla_Save_to_PDF.print_footerright: print.printer_Mozilla_Save_to_PDF.print_headercenter: print.printer_Mozilla_Save_to_PDF.print_headerleft: print.printer_Mozilla_Save_to_PDF.print_headerright: print.printer_Mozilla_Save_to_PDF.print_in_color: true print.printer_Mozilla_Save_to_PDF.print_margin_bottom: 0.5 print.printer_Mozilla_Save_to_PDF.print_margin_left: 0.5 print.printer_Mozilla_Save_to_PDF.print_margin_right: 0.5 print.printer_Mozilla_Save_to_PDF.print_margin_top: 0.5 print.printer_Mozilla_Save_to_PDF.print_orientation: 0 print.printer_Mozilla_Save_to_PDF.print_page_delay: 50 print.printer_Mozilla_Save_to_PDF.print_paper_height: 11 print.printer_Mozilla_Save_to_PDF.print_paper_id: na_letter print.printer_Mozilla_Save_to_PDF.print_paper_size_unit: 0 print.printer_Mozilla_Save_to_PDF.print_paper_width: 8.5 print.printer_Mozilla_Save_to_PDF.print_resolution: 0 print.printer_Mozilla_Save_to_PDF.print_reversed: false print.printer_Mozilla_Save_to_PDF.print_scaling: 1 print.printer_Mozilla_Save_to_PDF.print_shrink_to_fit: true print.printer_Mozilla_Save_to_PDF.print_to_file: true print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_bottom_twips: 0 print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_left_twips: 0 print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_right_twips: 0 print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_top_twips: 0 print.printer_OneNote_for_Windows_10.print_bgcolor: true print.printer_OneNote_for_Windows_10.print_bgimages: true print.printer_OneNote_for_Windows_10.print_duplex: 0 print.printer_OneNote_for_Windows_10.print_edge_bottom: 0 print.printer_OneNote_for_Windows_10.print_edge_left: 0 print.printer_OneNote_for_Windows_10.print_edge_right: 0 print.printer_OneNote_for_Windows_10.print_edge_top: 0 print.printer_OneNote_for_Windows_10.print_evenpages: true print.printer_OneNote_for_Windows_10.print_footercenter: print.printer_OneNote_for_Windows_10.print_footerleft: &PT print.printer_OneNote_for_Windows_10.print_footerright: &D print.printer_OneNote_for_Windows_10.print_headercenter: print.printer_OneNote_for_Windows_10.print_headerleft: &T print.printer_OneNote_for_Windows_10.print_headerright: &U print.printer_OneNote_for_Windows_10.print_in_color: true print.printer_OneNote_for_Windows_10.print_margin_bottom: 0.5 print.printer_OneNote_for_Windows_10.print_margin_left: 0.5 print.printer_OneNote_for_Windows_10.print_margin_right: 0.5 print.printer_OneNote_for_Windows_10.print_margin_top: 0.5 print.printer_OneNote_for_Windows_10.print_oddpages: true print.printer_OneNote_for_Windows_10.print_orientation: 0 print.printer_OneNote_for_Windows_10.print_page_delay: 50 print.printer_OneNote_for_Windows_10.print_paper_data: -1 print.printer_OneNote_for_Windows_10.print_paper_height: 11 print.printer_OneNote_for_Windows_10.print_paper_id: 1 print.printer_OneNote_for_Windows_10.print_paper_name: print.printer_OneNote_for_Windows_10.print_paper_size_unit: 0 print.printer_OneNote_for_Windows_10.print_paper_width: 8.5 print.printer_OneNote_for_Windows_10.print_resolution: 300 print.printer_OneNote_for_Windows_10.print_reversed: false print.printer_OneNote_for_Windows_10.print_scaling: 1 print.printer_OneNote_for_Windows_10.print_shrink_to_fit: true print.printer_OneNote_for_Windows_10.print_to_file: false print.printer_OneNote_for_Windows_10.print_unwriteable_margin_bottom: 0 print.printer_OneNote_for_Windows_10.print_unwriteable_margin_left: 0 print.printer_OneNote_for_Windows_10.print_unwriteable_margin_right: 0 print.printer_OneNote_for_Windows_10.print_unwriteable_margin_top: 0

This issue started with a (frustrating) set of steps following a page which wasn't displayed (https://www.ziggogo.tv/) - the screen remained black. Refresh solved it but the reinstalled plugins didn't show an icon and did not work at all. I de-installed Firefox, installed some old version from an update, installed all plugins and then updated to the latest version. Now finally everything seems to work- except that the 2nd and next windows show at a quarter of the size compared to the first whchi show correctly. I've tried everything I could think of with xulstore.json in the correct ..\AppData\Roaming\Mozilla\Firefox\Profiles\ subdirectory but nothing helps. I deleted it (which requires you to re-check that you want a menu bar),when I though for a moment it worked, made it read only (which means Firefox makes a .tmp version of it), manually changed the content (e.g. to "main-window":{"screenX":"4","screenY":"4","width":"3840","height":"2048","sizemode":"maximized"}}} matching my 4K monitor but nothing helps. And no, Ctrl click the Close button doesn't help either.

I suspect that it is a (maybe reintroduced) bug in a later build. I don't update often and I haven't seen this issue before.

Anything I can do which I haven't tried?

Firefox updates and downloads carry the bing "virus" I got rid of bing by refreshing Firefox Go to add or remove programs, find Firefox in the list Highlight and right click which brings up the uninstall option When you click uninstall, Firefox gives you the option to refresh Refresh, and you're back to Google

On Windows 10

For the past few weeks (perhaps after updates?), my Firefox browser has refused to connect through AVG secure VPN - it is completely blocked and time-out on ALL websites. When I disconnect the AVG VPN, then Firefox works immediately correctly. It happens on both private and public networks.

Both Firefox and AVG secure VPN are up to date. Firefox 120.0 (64- bit) AVG Secure VPN 5.28.9117 I have been using AVG professional antivirus and firewall for years. Windows 10 Latest Version.

Any suggestions please?

At first Firefox opened and then immediately closed. Then it simply wouldn't open. I uninstalled it. Changed my profile (as per a suggestion in Support I read about). Reinstalled it. It opens now in "safe/troubleshoot" mode for a few moments. I checked the crash report and there are no current crash reports which might help me with the problem. I can't log back in as it keeps closing after I enter username and try to enter password - i don't think its a password issue - it closes all the time even at other places. I'm at my wits end and don't want to abandon Firefox. Any thoughts appreciated. Many thanks, A

Sirs,

Did an update just kill the Keeper Security extension? I cannot login. Also cannot connect to Goose VPN website, wich is very strange since it is a security company.

Firefox crashes when I click on a box in MS Excel (and possibly other MS programs) then move to the browser to paste or not paste. This has been a problem for months now and I've reported this months ago (Oct. 3rd). Does anyone have a fix to this? I've refreshed it and it has been updated (and windows is always up to date too).

Thanks!

Firefox hangs when I try to maximise the window. If the firefox window is covering half of my screen and I try to maximise by clicking on the window button at the top right, it hangs. I get a message "firefox is not responding, wait or exit." Then I have to select close, and start it again to work. This happens occasionally, once in every 2-3 days.

Dear Support Team,

I always receive popup messages when trying to play a youtube video. "Ablockers not allowed". But I haven´t installed any adblocker. I am not sure, but I think this erreor occurs since the last Firefox update (?). Had never before this error. See file attached (in German).

I am using Windows 10.

Thank you in advance for your help ! Best regards Chris

On the first load of the day FF partially loads a page then freezes that page. Links are dead and can't type into any text field. This will happen with multiple tabs then suddenly everything starts to work with no further issues. Note: the browser does not freeze.

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful for my ears.