I cannot login to an important account on a secured connection site. The last time I logged-in successfully was in late May 2022. Later attempts, starting in July, all fa… (read more)
To further investigate the problem, I clicked on the site lock icon next to the address field which showed the correct site information followed by another lock icon and the clause that the “Connection is secure. I then clicked on the adjacent > arrow, which opened a new dialog box displaying another lock icon followed by “You are securely connected to this site” and “Verified by: “Sample Ca2” certificate. I then clicked on the “More info” to open the “Page Info window” (Note: you can use the Firefox Browser Menu/Tools/Page info for the same results. At the top of the Page info window it displays the following four tabs: General, Media, Permission and the Security tabs. Clicking on the Security tab it displays the “View Certificate bar” amongst other things like Password etc., to view the site Certificate, which, in my case, was valid until 17 March 2023 23. 59. 59 GMT. Everything looked ok to me. I am using a desktop PC and the latest Firefox Version (103.0.2) and Windows 10 Home(x64) Version 21H2 (OS Build 1944.1899).
I then called the site personnel and explained my problem of login-in. They told me that there were no problems with the account. They suggested I try to connect to the account using
a cell phone, which I did, and I had no problem connecting to the Account.
I deeply appreciate receiving anyone’s assistance. Thank you.