Firefox Support Forum

Hello team, hope you're doing well. I purchased a new laptop recently(HP Omen 16 with RTX 3070Ti). I installed Kali OS via VMware, which runs on my host machine(Windows 11).

Everything seems to be working fine in Kali, except when I try to play any video via Firefox Browser, it lags a lot and is very choppy. At first, I thought it was the issue with Kali hence, I reinstalled Kali and tried again. The issue still persists. I then did a clean Windows 11 install and tried everything again right after Win11 was set up, but I still couldn't find a solution. Tried all the methods which I could find online, but still, nothing worked.

I tried again, but this time with Windows 10 Pro on VMware. The issue was resolved and everything worked perfectly fine when videos were played on Microsoft Edge.

I've installed the Firefox browser on my host machine, and everything runs smoothly on my host machine(Windows 11), but the issue occurs only when videos are being played in the Firefox browser via Kali on Vmware/VirtualBox. I had asked many known people, but none of them have ever faced this issue with Firefox to date. Neither did I with my previous laptops. This is the first time something like this has occurred.

Issue: Any Video, from any site, when being played in Firefox Browser via Kali OS in Vmware/VirtualBox lags a lot and it is super slow(even when the video speed is set to normal). The audio that comes out from each video is like a robotic voice and it is super slow and laggy.

Kindly help and I really hope that we can resolve this issue!!!

I saw an other article about the same possible but they had a problem with an extension but I dont have that extension but still have the same problem. Whenever i watch twitch or youtube and i alt tab or switch tabs my audio and video stops playing.

like the title says, i installed the latest Firefox update and my graphics driver started crashing every few minutes. tried updating my graphics card driver (Nvidia RTX3070) and tried to set the browser to software rendering, but nothing helps, it keeps going black and restart every few minutes.

There really should be a option to revert from a update, i had this a lot with Firefox, troubles after updates. And with no way to fix it, so i have to use another browser until it is fixed..kinda troublesome.

Since the task limit option seems to have been obliterated? I believe the many more "programs" and the events they create for windows to handle is causing all sorts of virtual memory problems. Changing win10 advanced system settings from performance for programs to background services seems to have restored Firefox performance in my case, see: 10 advanced system settings win10 advanced system settings performance programs vs background services Is there an about:config option that would allow one to achieve the same "programs" limiting option as before? This laptop has 16 gig of memory and I used to successfully have even better Firefox performance with windows virtual memory turned off, but eventually I would get crashes. I can understand why Firefox was modified in a way to better localize the source of crashes, but in my case it has degraded performance. Thanks Mozilla for a great product I have valued for years!!!!

After I boot my system I am not able to open Firefox as it complains about an open instance. After around half a minute the file disappears on its own.

Deleting the lock file manually works for starting firefox, but seems to sometimes delete my cookies as well.

The issue is not reproducible by just logging out and in again.

Firefox Browser 113.0.2 (64-bit) "Mozilla Firefox for Garuda Linux"

OS: Garuda Linux x86_64 Kernel: 6.3.5-zen1-1-zen DE: Plasma 5.27.5 WM: KWin

I have been with FF for years now but I started to notice a few months back that sometimes a web site I want to go to would not load with FF - a blank page would come up. Also, that some sites were very slow to load. I would go to EDGE and the sites pop right up with no problems.

Some examples - StartLogic, VERY slow to load on FF. United Health Care - I bring up the site, put my login info in and it brings up a blank page. I go to EDGE with both of these programs and no problems. There are other sites that I have the same problem with.

What's going on with FF? I would like to keep using it but I am finding more and more sites that act like this.

Tks - jb

Hello, Sometimes i get random "lag" this lag then continues for some time and maybe stops, i cant even play a Youtube video even that is lagging or scrolling a webpage. I tried a few things but i don't know what i should try next.

I've let the profiler run while the lag happend: https://share.firefox.dev/3oP8KOU I'm using Nvidia on Gome via xorg if that helps.

Thanks.

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page.

I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes.

Here are all the error reports which I stumbled on, and which I submitted:

bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607

I'm running AntiX Linux 22 32-bit on this hardware:

AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse

If more detail is needed, I can provide the full output of inxi -zv8 and lshw

I just installed Firefox 2 days ago on a new computer and have no problems till today. I was watching a movie when suddenly all tabs crashed. I have tried uninstalling and reinstalling, checking for malware, making sure firefox was up to date, clearing cache data and history, disabling plugins running troubleshooting mode and restarting my PC. Please help I cannot use Firefox at all.

HI Support team,

when iam using <input type="datetime-local" name="myTime" id="myTime"> tag its not populating time in firefox which is 113.0.2 (64-bit) version iam using and its working other browsers can you please help to fix this one. please let me know more details.

thanks & Regards, Giri

Hi,

I am using Windows7 64bit. I have never had this problem before. Suddenly I am having this issue that whenever I paste some text in the address bar, or use Paste and go option, for example I am looking up a difficult word in a web page, I would copy it and Paste it or Paste and go in the address bar, Firefox crashes. It crashes even in troubleshooting mode. I have refreshed Firefox twice but no luck. Uninstalling and reinstalling helped for some time, but the problem is back. I have latest version of Firefox.

There is a bug when I try to make a video (Twitch, Youtube, ...) go full screen. I click in the full screen button and the video does not expand to the edges of the screen (the screen is shrunk slightly). There is a fix, but it requires the user to put the Firefox window in full screen and then put the video in full screen.

The other web browsers on my mac does not have this issue.

I searched for this issue and found one other reporting about this several years ago when quantum was first released - supposedly it was fixed. But it's still present here.

Firefox 113.0.2, MacOS Ventura 13.4

Dear Team,

I'm using version 114.0 (64 bits) with Eset Internet Security 16.1.14.0 installed on a Windows 10 machine 22H2 Build 19045.2965. I have refreshed Firefox from previous version yesterday (06/06/2023) (it asked me to restart the browser). Since then I cannot load any page (not even the about:crashes or settings or passwords, or any website). All pages keep on crashing, the reports are not generated nor sent to support. I have tried to locate the crash reports under APPDATA, but none being generated. I also tried to disable my anti-virus software thinking it may cause an issue, but still no luck. The same happens in Safe mode as well. Tried clean install as well, but again the same thing happens.

Kindly look into it!

Best regards,

Sandor

Hi, since today I have those wird glitches on YouTube videos (attached image). I've tried restarting Firefox, clearing browser cache and cookies, disabling all browser extensions and nothing helped. On other browsers videos works fine so it's not problem with YouTube

From the last week Firefox started to give me the error "Secure Connection Failed" / SEC_ERROR_INADEQUATE_KEY_USAGE, preventing me to access some intranet sites. The first time I tried the "Refresh Firefox" procedure found at the beginning of the dis-installation function (started through the standard "Add or remove programs" Windows 11 interface). Now this error re-appears only for one of the internal sites from time to time. If I close all the browser windows and re-open Firefox, the error changes to "Warning: Potential Security Risk Ahead" / MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT (which is an error I'm expecting since the intranet site is using an intenal Certification Authority that I've not yet put among the trusted ones) and with this message I can now proceed to the site by selecting "Advanced..." and "Accept the Risk and Continue".

Which is the reason for SEC_ERROR_INADEQUATE_KEY_USAGE error? I cannot find a mention for it inside https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean ... Is there a way to debug it? Or to avoid re-occurring and the need to restart Firefox?

Firefox version is "113.0.2 (64-bit)" on Windows 11 (10.0.22621.1702).

Hello, I'd like some help with a performance issue. Basically, when using the theme "Pixel-Punk" while playing a video, ram usage by the GPU slowly increases. It increases until it reaches 8GB, where Firefox will soft crash, displaying a white screen. Firefox will be reloaded, with the animated banner portion in Firefox usually disabled or flickering on and off. The GPU item in the process manager also disappears and ram usage no longer increases. The slow nature of the problem makes it hard to diagnose but I'm fairly certain it's due to this theme. The problem doesn't appear with it off, or even on, until I start watching a YouTube video, where ram usage will slowly increase. If I disable the theme ram usage stops increasing but doesn't decrease to it's previous state. I've also tried refreshing Firefox but that didn't help. Also, I don't have an option for hardware acceleration so I can't troubleshoot that option. I've asked the Firefox subreddit and I was guided to the profiler, but that's a little over my head. Is there a way to fix this? I quite like this theme, and I haven't seen any complaints in the reviews. There are also lots of variables, like the extensions I have, my hardware configuration and such. my hardware for info: laptop - Lenovo Legion 5i Pro Gen 7 (2022) CPU- 12700H RAM- 16GB GPU- 3070ti

Scrambled Fonts: I see that many people have this issue. I am unable to resolve this. Starting in safe mode fixes the issue temporarily, but I am tired of this. As Firefox is the default browser throughout all my Apple Macs in my studio, I need to resolve this bug. I have also checked Safari and Chrome to verify this is a Firefox issue. The other browsers do not scramble fonts, and I have found no helpful topic article that can fix this.

Before I jump to Chrome as my default browser, I thought I would contact support to see if this can be salvaged.

When editing - composing a new email in Yahoo mail, the ENTER key is not making a NEW LINE. Resulting, I cannot write multi-line emails. But, when switching to Google Chrome, I have no issues, and ENTER key is working as it should.