Firefox Support Forum

Yesterday when Firefox 111.0 64 bit was installed, updated the unified extension button shows up and it cannot be made to not appear or hidden. I even tried to about:config and change the extensions.unifiedExtensions.enabled from true to false and restarted Firefox yet the extensions button still appears. On older foxfire versions could get rid of it by doing the above and it worked but this new version 111.0 64bit I cannot get rig of the extensions button icon that appears on the end of the tool bar. Please fix it so I don`t have to see this button in the Firefox toolbar at the end of it. I even had a computer online tech try and he says you have it fixed so it cannot be removed. I see others have complained about not being able to remove the button from the tool bar also..

When using the Firefox built-in PDF viewer/editor, is there a way to check a checkbox neatly?

When Firefox 111.0 came up today (3/16/2023) (system is Windows 11), it displayed a message that the user can edit PDFs directly in Firefox. It provided a sample document to practice on. The sample document contains checkboxes. There are tools at the right end of a toolbar above the document, but none of them seem to apply to checkboxes.

A user could select the pencil tool and draw a checkmark with the mouse, but it is hard to do this neatly.

The facility I am thinking of would correspond to going into Fill & Sign under Adobe Acrobat and selecting the checkmark tool.

Note: The article https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer gives instructions for using the Firefox built-in PDF viewer and editor, but it does not mention this point.

All typed text appears blue until you break it in some ways like pressing the spacebar or moving the keyboard cursor with the arrow keys. It happens at the firefox search bar as well, and search suggestions and autocomplete doesn't work whenever it happens.

This does not occur in Edge. It happens every time I start up my computer. Exiting and re-entering fullscreen fixes the issue. It only started happening after I did a platform upgrade to AM5 with a new motherboard, CPU and RAM.

So I want to keep my work life and hobbies separated. My plan was to have two firefox accounts, one for hobbies one for work. The hobby account is the original one.

At some point I set up a work account using my work email but when I go to log in to the work account I get the error 'Primary account email required for sign-in'.

I have checked my hobby account and that email is not associated with it. It should be a separate account yet I can't log into it or even delete the account and start again because of the 'Primary account email required for sign-in'.

Anyone got a fix for this?

Having a long list of bookmarks, I used to be able to scroll to the bottom, chose a bookmark there and after closing the page and opening bookmarks again, it has stayed focused around the last used one. Now, when I open bookmarks again, it has reverted back to the top and have to scroll all the way down again to the one I want. This happened since the latest update. I have not been able to find any solution in settings. Can anyone point me to a solution?

Best regards,

In this latest update (Firefox 111.0 for windows) the notifications are different and compared to the previous versions. I preferred Firefox over Chromium browsers because of the fact that previous firefox notifications were simple, instant and multiple notifications from the same source could stack one over the other. It's important for my work. I'm obliged to revert back the previous persion due to this change, the notifications now show up as windows toast in the 111 version, and don't stack one over the other.

I've added example of previous notifications and the current one. 2 notifications at a time but they aren't stacking in the new version.

I have copied my Profiles folder, complete with the Installs.ini and Profiles.ini files from my W10 desktop to a new W11 machine. I went through choice of default startup process. Firefox starts and works OK. Except that the stored log-ins and passwords are not available – i.e. when I try to access a familiar website I am asked for my user name and password. Is there some other step to get the stored log-ins activated?

My Firefox was updated last night to v111.0 and, when I logged on this morning, a site that I have used daily for several months did not connect bacause of a potential security issue. The site is one of the Cher French Archives (www.archives18.fr) and the error code is MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT. Per your instructions, I should be able to "Accept the Risk and Continue" on the ADVANCED page. However, that option is not available when I jump to the ADVANCED page. Please help! This is a valid site.

Hello! We have a user based in Germany who is unable to save his information when he fills out his profile here: https://cb.sailthru.com/join/7b5/amwpreferencecentergerman

He is using Firefox 110.0.1 on a MacOS 12.6.3 and is not using VPN or any other security software. There are other individuals in Germany who are experiencing the same problem. Unfortunately, neither myself nor the individuals at the SailThru page are able to replicate his issue.

He successfully filled out the form using Edge on Windows 10 and Chrome on macOS and it worked fine for him. Is there a patch available for this kind of issue?

At first we thought it was a reCAPTCHA issue, but SailThru entails invisible reCAPCHA meaning that the majority of users don't actually see the pop-up window which requires them to interact. This is expected behavior, and it's not possible to configure the interaction pop-up to show for every user. So it not reCAPTCHA at fault, but something we think on the Firefox end. Please provide any feedback you think necessary to fix this issue for users in Germany. Thank you!

Several times a day, for no apparent reason, the Firefox window will go blank, as shown in the attached screenshots. It goes back to normal seemingly when I move my cursor. More rarely, when this happens, I get a Windows notification with the message "Application firefox.exe has been blocked from accessing Graphics hardware". I suspect the two things are related.

My graphics card might be relevant; it's an NVIDIA GeForce RTX 2070 SUPER.

I downloaded an emailed PDF, then saved it to a folder on my windows PC. The image includes the bookmarks, even when I turned off "show sidebars." How can I have only the original page I want without bookmarks?

Greetings Firefox support fren

I have lately been unable to sign in on the Bing.com website. There was never any issues till about 4 days ago with it.

Everytime I click signin. It just refreshses the page and nothing has happened.

I did install this firefox extension that lets me use Bing Chat on Firefox browser. It's a legit extension as far as I can tell, and hasn't loaded anything malicious in my browser.

Hopefully you can spread some light on this, or perhaps others have experienced something similar in the past?

Best regards Daniel

Hello, so i have a hp laptop running on windows 11. I have 2 different wifi sources here at my home, one of them is a DSL zyxel modem from century link & the other is a Verizon internet gateway that runs off of cell towers. I recently logged into both of them to configure some of the settings etc. and in the past when i only had the DSL wifi, i would log into it via file explorer>network>network interface and then select the router & would automatically be taken to the login page. For the verizon wifi, i had to go into the browser searchbar ,while being connected to that network, and enter the default IP address of 192.168.0.1 and it would take me to the login page. I first logged into the DSL network and then for the first time ever, into the verizon one, and now when i try to login to the DSL network via my traditional method & also by inputting its IP address into the searchbar (both routers have the same default address to access setup), it takes me to the verizon login page regardless if im connected to it or not. If i input the DSL modems IP address into Edge browser while connected to it, it takes me to the correct login page for that network which leads me to believe that somehow something is messed up with my firefox browser. Ive already tried going into the saved passwords and deleting the saved verizon login info. Any other ideas as to what it could be? Thanks, JD

bold textLinux Instance runnning in AWS locks up with firefox version higher than 78. Cyberark does use Xming aplication brokering. I logon to linux instance and type firefox and the page will lockup and I can't type anything in the browser. I have tried different options listed under your support page and ran many search related X11 slowness with firefox and nothing fixes the issue. Is there a bug with a specific version of Xming when using firefox? I have tried shutting down any McAfee services and the following options. Uncheck hardware acceleration about:config gfx.webrender.all set to true, browser.session.restore_on_demand to false, browser.session.restore_tabs_lazily to false and the browser does not lock, but once enter the web page it locks up.

Example when I use Red Hat Satellite , it locks up and had to kill the firefox process . When I add the options above I can get into the web page like satellite, logon etc. but then it locks. I need fire fox to work on a cloud instance that does use Xming since that is what CyberArk has. The python script that use gui doesn't work.

I've been using outlook and gmail addresses and wish to change to firefox but since I am researching the job market for the last 5 to 6 months I need to keep using them at least during the timeframe I need to make the transition. How can I transition without loosing contact with several positions where i am a strong candidate?

I've played video both on Firefox and Edge using AV1 and VP9 codes. Only Firefox has the issue of video stutter when AV1 is played. I've tested it both with hardware acceleration and without and only when recommended settings were turned off along with hardware acceleration video seemed to have improved. Switching recommended settings or hardware acceleration back on would bring back stuttering.

Firefox: 111.0 (64 bit) GPU: RTX 6800 XT (newest drivers installed) OS: Windows 11 22H2 22621.1413

Hi guys, I have been having a problem with Yahoo for at least a month now. When I first try to access my Yahoo home page it either won't open at all or it hangs at random points when opening, this also occurs when I have actually managed to open my homepage and want to open my mailbox. I am using the www.uk.yahoo.com address on a 1GB connection. When I open the same site on any other browser it opens immediately. Bizarrely the longer I am online and accessing the page it gets better as time goes on. Can anyone shed any light on this please?