Firefox Support Forum

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

You know how you can type a URL and then Ctr+Enter and FF autopopulates the .com? Well years ago "Shift+Enter" autopopulated ".net" and "Ctrl+Shift+Enter" autopopulated ".org".

I really liked that feature. I know a lot of people don't, or don't see its point; that's not important.

About three years ago, I added UserChrome.js and enable-UserChrome.js , which acomplished the two autopuopulating tasks quite nicely.

Until about four weeks ago. I don't know if an FF update stopped reading those two .js files, or if there's a conflict somewhere else, or what. I don't know where to begin - other than posting here for help.

Thanks in advance!

• UserChrome.js is in the subdirectory: C:\Users\[ME]\AppData\Roaming\Mozilla\Firefox\Profiles\gaydtewj.default-release-1
• enable-UserChrome.js is in C:\Program Files\Internet Shenanigans\Mozilla Firefox\defaults\pref (firefox.exe is in C:\Program Files\Internet Shenanigans\Mozilla Firefox )

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does work which is installing the newer version of the browser each time myself. But this is ofcourse not a solution in the long run.

It tries now to apply the update 118b9 to stable version 118 and it did downloaded just fine and asked me if I wanted to close the program to let it update which always worked. I've tried different DNS to see if that could be the problem, tried a clean default profile to see if that helped, I haven't tried uninstalling it and reinstalling it, due to me losing my passwords and what not.

I also tried to run the stable version to see if the issue was still there and it is still there, so me using the beta channel isn't the issue here.

I use the NVDA screen reader to read aloud the contents of applications on my computer.

If I open a PDF in Adobe Acrobat, the screen reader will read aloud the content of the alt text associated with each image. When I open the same PDF in Firefox, however, the screen reader is evidently unable to recognise the presence of alt text; therefore it remains silent when it reaches an image - it's as if there's no alt text to be read.

Can you please clarify: is there a way for me to configure Firefox (either in the settings or in about:config) so that alt text in PDFs will be recognised by screen readers?

This has happened to me too many times and haven't found a solution to it. When I open Firefox after I have booted up my PC, my browser would either function as normal and everything is kept the same, or would act as if I am new to Firefox and reset my settings and add-ons. I tried re-installing the browser and creating new browser profile, yet those solutions that I've found hasn't worked. Any solutions would be helpful, thanks

(In the image provided, this is what happens at times when opening the browser after turning on my PC)

Hi,

I need Proxy settings to use some of the company's applications. Until yesterday, I was able to set them and change them at will. Today, the browser disabled this ability, so I can't use some applications. The fields are grayed out and I can't change them (screen attached). What could be the problem and how to change it as soon as possible? I am not familiar with technical issues, so please give me very simple answers that I will understand and take as little time as possible.

Whenever I use google docs, and try to select text, move between headings, format text, or type, my cursor will jump up significantly, either a few lines, or several headings depending on the action being performed. tested in other browsers, only occurs in firefox, and even booting it up in troubleshooting mode does not resolve the issue.

this is the only site where this occurs, so I thought it was an extension, but troubleshooting mode seems to indicate that it's not. Attempting to clear caches and reload the site doesn't work either. Currently using a wireless keyboard and mouse, not on a laptop with a touchpad, so it doesn't seem to be an input issue Like touching a pad indiscriminately. Advice?

As per subject. After i close FF - and it is no longer showing as an app in Task manager. When i try to restart it, it says it's still running and i have to ask it to close FF before it will open it again. AFAICS It happens randomly.

It may be relevant that when using CCleaner, it often (randomly) hangs when cleaning FF internet cache and says FF needs to be closed when it is already closed and does not appear in task manager. If i ask CCleaner to close FF, the application hangs.

Less likely perhaps to be relevant: i got a rogue change of Favicon on one site. I eventually deleted the relevant file hoping the Favicons would repopulate. Most have, but many haven't including hotmail and protonmail sites.

There seem to be many causes/solutions to FF hanging but i thought these specific circumstances might make it easier to suggest what the problem is exactly and how to fix it.

Thanks.

I use this addon

Select After Closing Current

But apparently I'm not using it correctly.

When I close a tab, it defaults to the tab on the right, which, to me, IMO, is counter intuitive.

And just as bad, when I restart the browser, it opens to the tab on the right much of the time, instead of the current active tab.

Is there something I can do can do about this?

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried restoring the bookmarks from Firefox's own backups, but I got some "Unable to process backup file." messages. What do I do now?

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

When i open a picture from a page, and want to save it on my computer, I right click on the picture to save it. At that very same second, Firefox freeze and I need to open the activity manager to close it.

What also confuse me there, when I find Firefox, there is a number behind the name, like: Firefox(7) Does it mean that 7 Firefox is opened in the background?

What is the problem?

To save a picture now, I need to use Edge.

115.3.1 esr automatically downloaded and installed and it disfigured 102.5.0 to the point that there was not an address bar, menu bar and only part of the tabs because I am using userChrome.css that I have used for years - is there a fix?

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED".

If i clean the data and cookies for the website it starts working but not for long. Last time i did it i lasted like 5 minutes. Turning off all the extensions doesn't help.

I'm logged in on several google accounts, don't know if that matters.

System:

Windows 10 pro 22h2 19045.3516

Intel i5-10200h with UHD 620

Driver 31.0.101.2125

Firefox ESR 115.3.0

When watching streams in firefox, I noticed that overall iGPU load is very high, up to 70%, a lot higher than watching 1080p movie with dedicated player.

I found that the firefox actually only shares 10~20 iGPU load, the rest are from DWM, which load is up to 40% sometimes.

Also found if I switch from the tab with streaming page to another normal webpage, DWM immediately drops its usage to about 2%, firefox still uses some load as it's still decoding. DWM usage rises if I switch back.

I tried force firefox to use nvidia dGPU, firefox does use nvidia card to decode, but the DWM problem said above still apply.

See attatched image as prove.

Cross reference to intel community thread: https://community.intel.com/t5/Graphics/High-iGPU-load-when-watching-streams-in-firefox/m-p/1528571#M123027

Dear all, we have lot of cases reported from Firefox users around the world. Users reported that the menu of the Firefox changing to default ---- installed version.

This feature https://support.mozilla.org/en-US/kb/use-firefox-another-language simply not working on current stable and beta Firefox.

When the window with languages is closed it immediately forget every languages except default.

Workaround is install language version that user would use, but this is not easy way id we need to create all language package version in our global company.

affected versions 119.0b1 (64-bit)

Thanks for fix.

Been perfect for years. However, recently (2/3 months) when attempting to make a purchase online using my normal bank debit card, I am sometimes asked for verification. On entering the "Correct" details and the "Correct" PIN sent to me by my bank, the verification will not work. I have had several long conversations with my bank who have established nothing is wrong either with my banking or their system. Their investigation shows the problem lies with my browser ie. "Firefox". This is causing me untold misery and prevents me purchasing online with my bank. I have no idea how to find the issue or certainly how to fix it. Otherwise my pc is working just fine. Windows 10. I really hope you can throw some light on this. I suspect it has occurred since a Firefox update was installed!!!! William Burns