Firefox Support Forum

Hi, under Settings/Privacy/Cookies and Site Data/Manage data we can see site per site - how many cookies are currently existing - and how much storage

but I cannot understand what this "storage" includes. Let me explain : As soon as you open New York Times website (www.NYTimes.com), you can see there 12.4Mo of storage for nytimes.com. But if, thanks to Web Developer tools (Ctrl+Maj+I) I delete - all cookies relative to this website - and all cache storage - and all IndexedDB - and all Local Storage - and all Session storage and then close the tab opened on nytimes.com, and purge all cache, settings/manage data still says 10.6Mo for nytimes.com !!

This is obviously not only relative to nytimes.com, but most of the websites I browse have the same. I choose the example of nytimes.com to be very specific, and because it's a site anybody can browse, and the amount of "unknown storage" is very large.

What are these data, if they are not any of the above categories ? Where are they stored ? What are they useful to ?

Thanks in advance for your help !

Hello Team , We are facing following issues with Firefox 98.0.2:

1. While users are accessing .SAP file earlier in Firefox 95 version , it auto - opens up directly in SAP GUI application , but in 98 Firefox Version whenever users are clicking on .SAP file ( user are accessing .SAP files from an intranet website ) it does not opens up directly in SAP GUI , its only downloading it . In order to auto-open the file , from download section in Firefox user need to right click on .sap file and select --> "Always Open Similar Files". (attached screenshot for your reference) . Please guide me how we can automate this step with Firefox silent installation .

2. I will also need help in automating , deleting Firefox taskbar shortcut during Firefox uninstallation and creating Firefox shortcut during firefox installation .

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites are opened after some time, but freeze so that scrolling and clicking on links won't work. I tried to find an answer in the Settings......

Lately when I attempt to download any pdf file I get the 'file name'.pdf with 'failed' as the result (when I check the Download icon on the FF status bar). I looked in my download directory and I found these 'failed' .pdf files with 0 KB and also some files (same name).pdf.part. I changed the file extension (deleted .part) to .pdf and the files would open in Acrobat. Nobody likes inconsistent problems, but occasionally a pdf will download normally!! But it fails more than it works. Using FF 102.0 (64-bit)

Hi guys,

I'm trying to generate API key to access addon APIs using the addons.mozilla.org -> tools->Manage Api Keys.

As web screen states before generating the key I need to confirm it via email, however no confirmation email was sent to "idagent_admin@kaseya.com". This might be relevant to the issue, the account email was changed from "jmalin@idagent.com" to "idagent_admin@kaseya.com" some time ago.

We've checked the following link trying to troubleshoot the issue on our end, but had no success. We haven't found the way how to resend the email via UI.

Could you please resend the confirmation email for API key to "idagent_admin@kaseya.com" once more?

Thanks in advance, Vladimir from Kaseya Inc.

Hi all, in my Firefox the option to restore the privious session is grayed out. Please see the screen shot. It is an installation in German... I already checked in the security that I am creating a history. I can always use the "restore previous session" from the chronik menue bar to get the latest sesseion restored but I cannnot check the box.

Would be great if you could help me! Thanks, Ben

hello my name is haseeb and i am using moazilla firefox browser in my window 10 Home but from past 3 to 4 days i am facing the problem of browser crash crash crash again and again i am completely tired and i want to use this browser in future i check it my browser is updated with 101.0.1 (64-bit) please resolve it i am waiting for your responce

Hi - I just moved files to a new computer using PCmover. It did successfully move Firefox over including bookmarks and themes. However, I am unable to use any of my themes even though I click on "Enable" (I did try a couple of different themes). I had Personas Plus previously installed on my old computer to use to change themes but, while it is there in the list of Extensions, I can't click to enable it. Any ideas? Thanks in advance for the help!

I cannot load lowes.com or homedepot using firefox. I get the following message: Access Denied You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.1dfbda17.1656344082.168cca36 I have clicked on the padlock in address line and cleared all cookies however that only works one time and then back to same error message above.

It appears that the latest browser updated changed the default email address, which used to be Apple mail.

Where can that be re-set to what it used to be? I checked all over in Settings but could not find any place to do it. Thanks.

I notice some reported this problem in 2020, in a post that's been archived.

I reported it previously in a different post, but I may not have provided enough information. I am using currently 91.10.0esr (64-bit) on openSUSE Leap 15.3 Linux.

When I right click on a web page, and choose "Save Page As..." from the menu that appears in response to the right click, then choose "Web Page, complete (*.htm *.html)" as how to save the page, Firefox goes through some process, something is placed on the disk drive. But often, the status of the download shows as "Failed". That is until I retry the download. I've even been able to "Show all downloads" and click on an icon to retry it, sometimes days or weeks later, without even re-visiting the web page which was originally saved, but after clicking on the icon to retry saving the page, the status shows as "Completed". It could just be an issue with Firefox reporting the status, rather than an actual failure.

Is this a "bug"/"error" in the program code for Firefox? If so, is there someway to report it, or will this post serve as such a report?

I'd appreciate any helpful thoughts.

So, I joined a couple porn sites recently, but I can't download anything from them at home (I can download from the same sites on my work PC without error). I try to download MP4 files and even compressed ZIP files (containing large number of photos). I right-click on the Download link and chose Save Link As. As the browser is opening a window for me to browse to where to save the file to, an error message pops up. "filename.mp4.part could not be read from the source file. Please contact the system administrator" The download is never placed in the download queue and if I browse (in File Explorer) to where I tried to save the file to, the file shows as 0 kb. I have experienced this in Microsoft Edge, too, so it may be computer-wide, such as antivirus blocking the downloads. I have Chrome but Chrome crashes about 5 mins after opening it. I will add that Firefox can save JPG picture files from the websites. I have tried going to Show All Download and clicking Clear Downloads, but as the downloads in question are not queueing, there is not much to clear there. I really don't believe this is an issue related to MP4 files as I can playback MP4 files on the sites. Windows 10 and latest Firefox version. Next troubleshooting steps for me are temporarily disable my antivirus and try saving to a different folder, preferably on the internal HDD. Normally, I save videos to an external USB HDD.

All my available devices do not display on screen when I am in tab share mode. I receive Tab Sent notice when sending, but new tab doesn't show up on other device. When I sync my device it says sync complete, however nothing seems to syncs ever, tabs on browser don't sync with anything, but nothing different on other devices. Open tabs on one device do not migrate to other devices when Firefox browser is opened. New desktop pc does not show up as available device to sync with or send tabs to. All devices are signed in and synced yet nothing really syncs

browsing a website with Firefox, making a selection for a map to download and view. Incorrect map is displayed.

Taking same steps with Google, correct map is displayed.

have tried to fixed by clearing cache and history multiple times.

Also on note pad using Firefox correct map is displayed.

For a bit over a week now, Firefox has been crashing and crashing the entire computer with it. I don't have issues with crashes or reboots in any other software and I've been using firefox for well over 15 years. I've tried disabling some plug-ins (Dark Reader, Simple Translate and DuckDuckGo Privacy Essentials), while still keeping uBlock as I consider it necessary (although any other ad/tracker-blocker will do). Really I use all these four plugins all the time. These sudden reboots don't happen with cpu load starting to go up or anything, it just turns off the computer and restarts it. It also only happens on certain websites like coinbase.com, twitter.com and I think it has happened on a swedish price comparison website, a once on a game sales listing website (G2A). It never happens right away, but after anything from 1 to 10 minutes of being on those sites.

It never crashes on youtube.com or bilibili.com, neither on nexusmods.com or mail.google.com or support.mozilla.org. I suspect it's limited to certain self-updating pages with lists or tickers in elements that update regularly, I first noticed it when i kept open a tab with the bitcoin course on coinbase.com over a week ago. I have recently gotten a newer very powerful graphics card, but I think this started before I installed it.

Any suggestions what to do about this?

When I try to change the message of a super thanks donation in Firefox on Linux it's not possible. On the other hand when I try the same thing on Chromium it's totally possible so I wonder why that is happening.