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Random Total Freezes

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't be… (read more)

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't been able to notice it; sometimes it happens as soon as I open the browser, sometimes it happens after several hours, sometimes it happens twice in ten minutes, sometimes it happens twice in a few hours (however, I can count the number of days it's happened less than twice in one day in the past few weeks on the fingers of one hand). When the browser freezes, it becomes totally unresponsive - it doesn't fade or display "Not Responding", and Task Manager shows nothing abnormal, but it doesn't accept any input at all, any video or other animated material that may have been displaying freezes, and it can only be "fixed" by force quitting from the task manager and reopening. This is exclusively a firefox issue; other programs open at the same time as the browser freezes are not affected.

The only real lead I have as to what could be going on is that sometimes, things don't freeze all at once, but in a cascading effect. For example, tabs, bookmarks, etc. might not highlight when moused over, but still accept the clicks, or selecting another tab might causes the address bar to display the URL of the selected tab, but the screen displayed in the window will not change. Once these cascading changes start, they generally progress to total freeze before I have a chance to do much with that information (only a few seconds), but it's unusual enough behavior to be worth noticing.

Things I've already tried that haven't fixed the issue:

  • Reducing the number of tabs used and otherwise reducing Firefox's system resource usage has not impacted the problem in any way.
  • Running in Troubleshoot Mode has not had a consistent effect on the problem (the most recent time I did, the browser ran stably for longer than I could stand to use the internet without my ad blocker, but this is only one data point in an already inconsistent spread; prior instances of the problem have occurred in Troubleshoot Mode)
  • Disabling hardware acceleration has not fixed the issue.
  • The issue has persisted through multiple refreshes and at least one full uninstall and clean reinstall.
  • The issue persisted after creating and switching to a new profile multiple times.
  • The issue persisted after renaming places.sqlite
  • The issue persisted after clearing cache and cookies multiple times.
  • The issue persisted after clearing downloads and history.
  • And very likely some other stuff that I'm forgetting, I've been trying to fix this on my own for a while now.

Asked by 8bitorne 5 days ago

Last reply by 8bitorne 2 days ago

Unable to download/failed/cancelled downloads

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the downl… (read more)

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

Asked by Qtip_69 2 weeks ago

Last reply by Qtip_69 2 days ago

Case 145005

Good afternoon, If necessary, I am available to add more information about this case (145005), in English or Portuguese. Best regards, Ana Patrícia Paquete Visual Des… (read more)

Good afternoon,

If necessary, I am available to add more information about this case (145005), in English or Portuguese.

Best regards,


Ana Patrícia Paquete Visual Designer

Asked by Ana Patrícia Paquete 1 month ago

Last reply by Ana Patrícia Paquete 3 days ago

how to close firefox without closing incognito tabs?

hopefully a basic question that can be answered when I used to use edge, I would browse in incognito. sometimes I would accidentally open a link that would open in the n… (read more)

hopefully a basic question that can be answered

when I used to use edge, I would browse in incognito. sometimes I would accidentally open a link that would open in the normal browser, but I was able to simply exit without closing all my windows, including my incognito tabs

with firefox, when I'm browsing incognito, something similar would happen.

part of the problem is, that my main tabs are multiple windows, and when i choose to close them, it closes the incognito tabs as well

is there a way to prevent that?

synchronization problem

Hello! I have a serious problem. I lost access to my data because I changed my password, so my data is no longer synchronized. I reinstalled my Windows, and I forgot the … (read more)

Hello! I have a serious problem. I lost access to my data because I changed my password, so my data is no longer synchronized. I reinstalled my Windows, and I forgot the old password I had on that Windows. As I reinstalled, I decided to change the password because I didn't remember it, but after that I found out that synchronization doesn't work. Please help me, I had very important bookmarks that were there. Thanks in advance!

Asked by daniils.petrocenko 5 days ago

Last reply by daniils.petrocenko 4 days ago

Gah. Your Tab Just Crashed

Looking for help to try and work out what is happening. Over the last few days, after powering up and browsing the internet everything works fine for a while. Main websi… (read more)

Looking for help to try and work out what is happening. Over the last few days, after powering up and browsing the internet everything works fine for a while. Main websites are Facebook, YouTube and continually clicking on bookmarked items. Normally only a few tabs are open at any one time. Then after some time, I open a new tab and get the

Gah. Your Tab Just Crashed message appear on the new tab and can not access any websites after this. The Close Tab, Restore Tab, Restore All Tabs do nothing.

I have to reboot the PC and start again.

I'm using the latest version 126.0.1 (64-bit).

  • Tried running in Safe Mode, uninstalled Firefox and re-installed it, reverted back to 126.0 (64-bit) and same issue.
  • I've cleared the cache and history
  • Had Add Blockers, FB Purity and New Tab Override Extensions. Disabled these and still no success.
  • I have AVG driver update installed and its telling me all the drivers are up to date.
  • The problem seemed to start happening after an AVG update, so I have removed AVG Antivirus

The computer is an ASUS Vivobook Laptop, Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz 1.19 GHz with 8GB ram.







I have tried

Asked by s_king 6 days ago

Last reply by s_king 6 days ago

Tabs Lost, v.126.0.1

This morning I saw that images were not downloading within my GMAIL messages. Believing that something was wrong with my connection, I decided to give both my computers … (read more)

This morning I saw that images were not downloading within my GMAIL messages. Believing that something was wrong with my connection, I decided to give both my computers a restart. This concerns my Windows 10 64-Bit, on which I had both Edge and Firefox opened, both with multi-tabs. In Firefox I had my Google account open with other tabs. After shutting down both computers I left my apartment. The Windows 10 restarted on its own; but both browsers lost their tabs even though I set each to reopen the previous session. With Edge and function keys I was able to restore my previous session; but not with Firefox. about:sessionrestore was not available. The Profile folder did not show a backup for these lost tabs. I hate hunting for them in History because I am working on multiple projects and don't have time for this wasteful activity, which is why I set Startup to Open Previous Windows And Tabs. What option did I miss?

Now, we have more wasted time. I reopened as many tabs as I remembered opened during the session I could not restore. Now, the only tabs that reopened since are the ones I opened that have posts about restoring sessions. The tabs I reopened are lost even though I checked off Open Previous Windows And Tabs. This browser is performing worse as of today for some reason I am not aware. What changed? From what I see here, there was no MS Windows update that might have occurred when I shut down and lost the tabs. Could I have disrupted the tabs by using the right hand, top corner "X" to shut out of Firefox?

This is getting more and more whacked up! It seems that every time I reopen a tab within the Library, it opens it in the same tab, overlaying the previous tab I opened.

Asked by tightpurchaser 5 days ago

Last reply by tightpurchaser 4 days ago

Inappropriate search results are removed for minors under 19. only on google when I use firefox

Why do I only get this on firefox?? If I use any other browner I don't get it?? I sign into google and set filter to nope but this get the 'error' If I hit the Verify yo… (read more)

Why do I only get this on firefox?? If I use any other browner I don't get it?? I sign into google and set filter to nope but this get the 'error'

If I hit the Verify your age for your Google Account I get a link to an Korean verity page I'm NOT in Korean I"m in AUSTRALIA

Whats give??

Asked by Robert RZ 1 week ago

Last reply by Robert RZ 6 days ago

Videos appear dark and orange

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable. … (read more)

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable.

This only affects videos in Firefox, and only on this laptop. Chrome, Windows video player (and Firefox on my other devices) do not share this issue. The issue affects all monitors I connect the laptop to.

I have attempted: -A thorough search of Firefox settings and found nothing related. -Refresh and reinstall of Firefox -in about:config

   gfx.color_management.native_srgb to true
   Confirmed ui.videoDynamicRange was set to to 0

None of these has helped. According to all the evidence I can find online, a similar issue was caused by a problem with HDR video files and fixed in an update 2 years ago, but I am running version 127.0 and am up to date.

Asked by christianmlong 16 hours ago

Last reply by christianmlong 15 hours ago

Is there now a way to make the "Reopen Closed Tab" actually reopen closed tabs again?

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed wi… (read more)

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed window which for me and a lot of other people too made it worse. There's been a thread https://support.mozilla.org/en-US/questions/1421356 but it's been archived without a real solution. Is there now a way like a about:config toggle to bring back the old functionality? I really miss the old behavior.

Asked by D4VID 2 days ago

Last reply by D4VID 1 day ago

Firefox maintained and released by mozilla

Hi folks, I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak. I see in this article that one of the options is to use flatpak packag… (read more)

Hi folks,

I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak.

I see in this article that one of the options is to use flatpak package: https://support.mozilla.org/en-US/kb/install-firefox-linux

Is this article produced / reviewed by mozilla? Is flatpak an officially trusted, backed by mozilla, means of installing firefox on a system?

On flathub one can observe the "Verified" seal which indicates that such package is developed and maintained by original package developers (in case Mozilla). One can also observe in multiple forums here and there that mozilla is the one that builds and maintain this package.

Though a seal is nice, and users opinions are ok, it would be good to have artifacts that would evidence better this relationship. Also, would be good to have this officially stated in mozilla's website, under "Download options and other languages" section, something like "you can also safely install firefox through the flatpak package available on flathub which is developed / maintained / signed by mozilla itself".

Or maybe all of this information is around and i am just not able to link it together.

Thanks

Asked by Fred 5 days ago

Last reply by Fred 5 days ago

Yahoo News: "Your comment failed to publish" Error

For months, now, whenever I try to post a comment on a Yahoo! News article, it reads: "Your comment has failed to published." This only happens in Firefox. My "Privacy &a… (read more)

For months, now, whenever I try to post a comment on a Yahoo! News article, it reads: "Your comment has failed to published." This only happens in Firefox. My "Privacy & Security" settings are set to "Standard," my "History" set to "use custom settings for history" with settings "Remember browsing and download history" and "Clear history when Firefox closes." so cookies and cache get cleared then.

Sometimes this works when starting a new session. But I shouldn't have to start another session and lose all of my logins just to post a comment on a Yahoo News article.

Anyone else having this problem? Is there an easy and permanent fix? What are you settings set at?

Asked by FireFoxFan1 1 week ago

Last reply by FireFoxFan1 6 days ago

Firefox is unstable - tabs crash, pages freeze, slow

Have used Firefox for decades and suddenly it is having problems. If I surf around and have a few tabs open, some of them might crash. Firefox tries to restore them and s… (read more)

Have used Firefox for decades and suddenly it is having problems. If I surf around and have a few tabs open, some of them might crash. Firefox tries to restore them and sometimes it works and sometimes they just crash again immediately. I can go to Amazon and the page won't load completely so I can't do anything. If I try and close Firefox it won't close, it is frozen. And often, pages just load very slowly even though my internet connection is strong. This just started about a month or so ago. I have refreshed Firefox, updated it, and checked the systems on my computer. All my internal diagnostics returned "no issues." So it has to be the program.

Asked by quidom 5 days ago

Last reply by quidom 5 days ago

At random times (with several Gitlab and Google Cloud UI tabs open) keyboard starts severely lagging in Firefox/Ubuntu

The lag is very problematic to me, because I do most of my work using the browser. When the keyboard starts lagging I can only enter text using copy/paste with mouse (whi… (read more)

The lag is very problematic to me, because I do most of my work using the browser. When the keyboard starts lagging I can only enter text using copy/paste with mouse (which works fine). The only way to solve it is to restart Firefox (which can result in lost work).

The lag, when it starts, is 10 seconds or more for each keystroke. It occurs about once every few days.

Ubuntu 22.04.4 LTS

126.0.1 (64-bit) Mozilla Firefox Snap For Ubuntu Canonical-002 - 1.0

I don't use Wayland.

Setting accessibility.force_disabled to 1 did NOT help.

Some lines from the top when this happened:

``` top - 20:21:22 up 2 days, 11:27, 1 user, load average: 0,36, 0,83, 1,02 Tasks: 270 total, 1 running, 268 sleeping, 0 stopped, 1 zombie %Cpu(s): 1,7 us, 0,3 sy, 0,0 ni, 98,0 id, 0,0 wa, 0,0 hi, 0,0 si, 0,0 st MiB Mem : 11776,5 total, 1221,4 free, 7160,2 used, 3394,9 buff/cache MiB Swap: 18432,0 total, 18154,1 free, 277,9 used. 3535,6 avail Mem

  VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND                                                               

6234092 3,1g 101052 S 1,0 26,7 217:04.66 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 138 +

 20,8g 754008 235476 S   1,0   6,3 204:17.24 /snap/firefox/4336/usr/lib/firefox/firefox                            

7402104 518340 108992 S 0,0 4,3 18:16.64 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 4 -i+ 1576384 372564 158532 S 0,0 3,1 3:45.49 /usr/lib/libreoffice/program/soffice.bin --calc file:///home/user/w+ 2913372 356592 100916 S 1,0 3,0 15:18.84 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 278 + 2762568 304556 94852 S 0,3 2,5 0:50.35 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 552 + 3155860 303900 58316 S 0,3 2,5 6:06.12 /home/user/.dropbox-dist/dropbox-lnx.x86_64-200.4.7134/dropbox 4997304 285560 102988 S 0,0 2,4 59:54.84 /usr/bin/gnome-shell 2796144 250836 94468 S 0,3 2,1 1:29.30 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 469 + 2604896 243840 84184 S 0,0 2,0 0:43.95 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 1 -i+ 2797868 217532 95100 S 0,0 1,8 2:41.74 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 327 + 2610924 187876 92820 S 0,0 1,6 0:14.77 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 577 + 2619764 171224 92892 S 0,0 1,4 0:17.94 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 579 + 2514872 163516 93684 S 0,0 1,4 0:14.78 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 591 + 2556276 160004 91440 S 0,0 1,3 0:04.57 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 581 + ```

Asked by valentas 4 days ago

Last reply by valentas 4 days ago

Firefox on macOS hangs for a few seconds when a video stream with audio starts playing, when using bluetooth

I've been dealing with this issue for a long time now, without finding any solution On macOS, whenever I am using Bluetooth headphones (Sony XM4, Airpods Pro), videos wi… (read more)

I've been dealing with this issue for a long time now, without finding any solution

On macOS, whenever I am using Bluetooth headphones (Sony XM4, Airpods Pro), videos will hang for a few seconds just as the video is starting. This happens again if I pause/unpause or if I seek forward/backward on a video. The video "spinning animation" will appear and it will take 2-3 seconds for the video to start. This happens immediately, even if I click pause/start fast (ie: this is not after some delay necessarily). Also, if I mute audio on the video, the issue does not manifest itself.

During the waiting, Firefox itself seem to be hanging: for instance if I click on an extension icon in the toolbar, nothing will happen until the video finally start playing and then the extension menu will open up

When using Google Meet or Zoom for instance, I sometimes have to wait up to 10 seconds or so before Bluetooth Audio/Microphone starts after I've joined a meeting.

The issue is not specific to these platforms: I experience the same issue on other platforms such as Facebook, dailymotion, vimeo, zoom. On Facebook, since videos start muted, I can see the videos start playing right away, and then if I unmute sound the video stops, and start again with sound after 3 seconds or so

The issue does NOT manifest itself when playing an audio-only stream: ex Soundcloud or local radio stations audio stream

Things I've tried and didn't help - Troubleshoot mode - Different Firefox profile - Different Firefox install - Restarting my system

This feels like Firefox/macOS is waiting for Bluetooth to activate, or something like that. I have a feeling this only happens for certain types of video/audio codecs but I am not sure how to validate that (ex: no issues on soundcloud, petron audio-only posts).

The problem is entirely non-existent when I'm using sound output that is not Bluetooth.

This does not happen with other browsers otherwise I wouldn't be posting here :)

macOS 14.5, M1 Macbook Pro

Asked by jfchevrette 4 days ago

Last reply by jfchevrette 4 days ago

recaptcha

Every time I sign into something using Firefox the recaptcha does not allow me to continue. If I switch to Google Chrome it works. Please help me to be able to use Firefo… (read more)

Every time I sign into something using Firefox the recaptcha does not allow me to continue. If I switch to Google Chrome it works. Please help me to be able to use Firefox.

Asked by v.mfred 5 days ago

How to stop Firefox blocking populating parts of some websites.

On my Macbook (macOS Sonoma 14.5), Firefox blocks populating parts of some websites whereas other browsers don't. For example, on my J. Crew Factory website account, whe… (read more)

On my Macbook (macOS Sonoma 14.5), Firefox blocks populating parts of some websites whereas other browsers don't. For example, on my J. Crew Factory website account, when I click on "Order History," I get a blank page. Other browsers (Safari, Brave) correctly populate the info on my Order History. Why does Firefox block it?

Asked by jmm0255 5 days ago

Downloading .docx file from Facebook Messenger saves it as .pdf and shows empty file.

When downloading a file in Facebook Messenger, Firefox changes file extension to .pdf. My case was .docx file but looking for help found people have problem with other fo… (read more)

When downloading a file in Facebook Messenger, Firefox changes file extension to .pdf. My case was .docx file but looking for help found people have problem with other formats, even non document saving as .pdf.

Not asking for help, just reporting problem

Asked by katto777 5 days ago

firefox opens a new tab by itself when browsing, especially when shopping

When I'm browsing, especially when shopping, say, Amazon, eBay, or Swanson Vitamins or wherever, FF opens a new tab which remains open to the right of the left-most origi… (read more)

When I'm browsing, especially when shopping, say, Amazon, eBay, or Swanson Vitamins or wherever, FF opens a new tab which remains open to the right of the left-most original tab. Of course, when I + a new tab which I want it to stay open, it opens and, again, by itself, FF closes the first tab and the latter takes over the left-most spot. And, in case of eBay, when I click on an item I want to check, it keeps on opening a new tab on the original tab. Placing the cursor on FF icon on task bar displays all the tabs. I never had things like above happen with previous issue FF. Of, course, I don't know since which FF version was stable in the way I wanted. Does anyone know how to set FF to stop taking all these unwanted actions?

Asked by misosiru 5 days ago