Firefox Support Forum

I‘m somewhat uncertain: I downloaded the Firefox Installer from (I believe) Mozilla.org via Edge. When I tried to Upload the file to VirusTotal I got errors first and it only worked after restarting the laptop.

The file hadn‘t been analyzed so far (which surprised me), 1 out of 72 scanners claimed to have found a Trojan but what bothered me more was that according to VirusTotal the file was compiled in 2018 with Microsoft Visual C/C++ 12.00.8168. It was also somewhat smaller than the last Installer I downloaded (342kb vs. 390kb), although both should be version 18.05.

So I‘m a little concerned if the downloaded file is legitimate?

My hp laptop crashed. I was able to remove the hard drive, put it in a sleeve and I trying to find my firefox bookmarks. All of my other files are there. I have tried every path posted online and i still cannot find them. I found two mozilla files but, no bookmarks. Can you assist? I dont know where to look.

Hi all, I had a firefox account years ago that i forgot about. Ive just switched from google to firefox by downloading ff and when i opened the browser it had all my old bookmarks and things across the top. I deleted that old account and signed into ff using a new email yet my old bookmarks remained. I then did and 'import' from chrome hoping it would overwrite the old things but it did not. So i am now with a new email / account stuck with older bookmarks i do not want, id like to have all my current bookmarks/passwords and the other things ...

What can I do about this?

Thanks

Dear Community,

Been having a problem with downloading for about 2 weeks now.

I am doing a course in Ethical Hacking, and have been told to download an .ova file from the internet. The download is 8.5 GB.

However, it has failed on, now, 8 occasions. The nearest it has come, is it has downloaded 5.1 GB.

Could anybody recommend another tool to download files better and quicker? This course is now almost halfway through and I still have not managed to download the software. Any suggestions would be most welcome. Could it possibly be the case that my anti-virus, Microsoft Defender, is not letting the download through? If so, how could I switch the anti-virus off, please?

Marek

Dear Mozilla Team, I hope you're doing well. I have a question because I am not sure about things how works when someone changes a device. 3 days ago I changed my Mac device to a new one and however I logged in with my profile my Mozilla Firefox looks completely different and I would like to know which version I used let's say a week ago and what is the version now, is there a way to figure out this? Honestly, I don't like this version and I would like to get back the old one or the old customization. Can you check this for me please? Thank you, Richard.

Hello

I have recently had to reload my laptop. Before I did so I synced all my passwords, bookmarks, history etc. When I have reloaded Firefox onto my device all my data is missing. Please can you help as I need all my passwords and bookmarks for work.

Thanks

Charlotte

When I went to open the vpn file, I got a message saying that it may contain malicious code that may harm my pc? Therefore Ive purchased the monthly payment but as of yet been unwilling to open the file. Also I got vpn in order to watch peacock T.V. as well as NBC and MSNBC Ive no idea how to access these programs in the U.S. as Im in Canada?

I currently have a Windows 7 PC with Firefox version 112.0.2 and normally use the EXE files from Mozilla's FTP site (ftp.mozilla.org/pub/firefox/releases) to upgrade Firefox.

With Mozilla's decision to move Windows 7 users on to the ESR branch of Firefox I was looking for the best way to install the ESR version using EXE/MSI files. In this regard I have the following questions:

1) Is it best to first install the standard Firefox 115.0.3 EXE (last standard Firefox for Windows 7 users) and then the 115.1.0 EXE (first Windows 7 ESR Firefox)?

2) Would doing the above method cause any conflictions?

3) I read a while ago that the ESR version is a separate install that can run in parallel to the standard version, if this is true would it be ok to uninstall the standard version after the ESR install to not leave vulnerable versions on the system?

4) As the latest ESR version is 115.5.0, if the above method is ok. After installing the standard 115.0.3 should I still install 115.1.0 ESR or move straight to 115.5.0 ESR?

5) When moved onto the ESR branch can you jump versions or do the updates have to be installed in order?