Firefox Community Forum

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I finally switch to another browser, does anyone know how to fix this?

Skip to main content

   Switch language
   Skip to search

Mozilla Support Logo

   Explore Help Articles
   Community Forums
   Ask a Question
   Contribute

   regina amos
   Avatar for Username

   Change Product
   Explore Solutions
   Get Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option. Learn More Firefox logo Firefox Ask your question Illustration of community Our Community is here to help

Kindness is at the heart of our community. Our volunteers are happy to share their time and Firefox knowledge with you.

Learn More Helpful Tip icon Helpful Tip!

Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.

Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help. Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is broken”.

   Subject:
   Which topic best describes your question?

How can we help? Add images (optional): Browse...

We've made some educated guesses about your current browser and operating system. Show details » Troubleshooting Information (optional):

   This information gives details about the internal workings of your browser that will help in answering your question.
   Email me when someone answers the thread

Cancel Mozilla

   Report Trademark Abuse
   Source code
   Twitter
   Join our Community
   Explore Help Articles

Firefox

   Download
   Firefox desktop
   Android Browser
   iOS Browser
   Focus Browser

Firefox for Developers

   Developer Edition
   Beta
   Beta for Android
   Nightly
   Nightly for Android

Mozilla Account

   What Is It?
   Reset Password
   Sync Your Data
   Get Help

Language Language

   Twitter(@firefox)
   YouTube (firefoxchannel)
   Instagram (firefox)

Mozilla

   mozilla.org Terms of Service Privacy Cookies Contact 

Visit Mozilla Corporation’s not-for-profit parent, the Mozilla Foundation.

Portions of this content are ©1998–2025 by individual mozilla.org contributors. Content available under a Creative Commons license.

Hello, I am suffering from an odd issue when using twitch.tv. In short, when viewing peoples streams, my video feed will usually turn into colorful static (aka "clown vomit"). I suspect that the issue is coming from Firefox, but I can't be certain. I am using a newly-bought laptop and the issue could be caused by a large number of things, theoretically. Here is what I know:

• When viewing on twitch.tv with quality 360p or higher, the video feed will usually (95%) become colorful static within 1 minute or less. When this happens, the video feed does not ever recover until page is refreshed or quality is changed. (I know a bit about video encoding, so this seems extremely odd to me, if it were due to a networking thing that lost some packets, a full-image frame should come alone sooner or later and fix things, but that never seems to happen)
• The video feed is far less likely to become corrupted when viewing at 160p, but can still happen.
• The ads may become corrupted in the same way that the main video feed can.
• When the feed is corrupted, the rest of the Twitch interface (pause/play, volume, quality select) is extremely laggy.
• When the feed is corrupted, if I pause the stream, sometimes the paused corrupted image is not completely stationary! There will be flickering in small portions of the image, looking similar to texture fighting in 3d rendering, flickering between two equally-but-differently corrupted versions of the image
• The issue never appears when using Chrome to watch twitch.tv. This is what makes me think Firefox is the culprit, not Twitch or networking or graphics drivers.
• Disabling my browser addons does not help.
• Private browsing window does not help.
• Clearing my browser cache does not help.
• I have had the issue happen on Youtube exactly once in 2 weeks, not sure if that's related or not, I think it was a normal "lost some network traffic but fixed itself the next time a full frame was received" thing.
• Video live streams on Youtube don't get corrupted the way they do on Twitch.

Can someone please give me advice for how to fix this? Has anyone seen anything like this before? Is there a way for me to get deeper under the hood of either Twitch or Firefox and more closely debug the video stream when it fails?

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot be accessed via Alt+Tab, the only way to reach that window is via dragging the windows around or with the Firefox View tab.

A video of what is happening . This only happens when I search something up, for example, if I search more than one thing up on Pinterest, Google and sometimes Youtube . . . I'm sure it's not related to any extensions, the only one I installed recently was Privacy Possum, but after noticing this issue I deleted it and it didn't resolve the issue.

Help me Please it's Killing my Eyes

With Respect, Thomas Snell

I used this a lot, but now cannot find it on any toolbar. I've added no software or made any changes in the interim. I was hospitalized from 1/10 to 1/31, and didn't use my computer in that period. I updated Firefox, and still can't find the control.

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without prompting. Firefox (134.0.2) always defaults to the Xerox. The HP is available in the drop down box. Restarting the PC or reloading Firefox makes no difference, Firefox always defaults to the (non existent) Xerox. MS Edge defaults to the HP. Any ideas? Regards - Andrew

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems.

Thanks in advance for your time.

 Mary

Lately I've had to reload/refresh pages more frequently because of download issues. In order to the in FF I need to press the F5 key. To do the same thing in either Edge or Chrome all I need to do is right click and a little popup screen shows me the reload/refresh right there. Much more convenient to use. FF should use a similar technique.

Hello,

Suddenly some UI elements became color-inverted or almost completely black, such as the tab icons in the tab bar, the website icons on the New Tab page and some icons in the settings menu. Also, some websites appear to have this issue, but the Samsung website is the only one I found so far with this issue.

On the same day it happened I switched to an OLED HDR-capable monitor, so I assumed it would be related to HDR, but I played around with some settings and I'm not sure anymore.

What I tried: - hardware acceleration on and off - HDR completely on and off - default light theme and dark theme, no customs themes installed - all extensions disabled (I have no extensions that would influence graphics or colors anyways) - latest update already installed - nothing else changed in the Nvidia control panel as far as I remember

None of the above helped. Any advice on this is appreciated. Attaching some pictures with the issue. Using Windows 11.

Thank you!

Recently starting having the issue where some whites and the tab icons appear washed out and even glitched out and pink when using my PC. I haven't made any significant changes to my system as far as I recall.

Colours in other browsers and applications are effected. Going to the same webpage on both Brave and Edge shows the whites correctly. On all the games on my PC there are no glitches in colours.

I have tried a few fixes already: -Removing and re-downloading GPU drivers - Fixes the issue temporarily. After about 1 day the issue comes back. -Re-seating the GPU - No fix. -Turning off colour override in Firefox - No fix. -Uninstalling and reinstalling Firefox - No fix.

If anyone has an idea or knows the setting that may be causing this problem I would really appreciate it.

iCloud has stopped signing in on the Firefox browser for Windows. I contacted Apple Support and they told me that this is an issue on Firefox's part, and told me to try signing in the next morning and they guarantee it'll work. It did not. In fact, it has been over a week, and it still does not work.

When I enter my Apple ID and Password, the website gives me an error "Failed to verify your identity. Try again." The website does NOT send me to the 2fa screen, yet it still sends a 2fa code to my iPad nonetheless.

As Apple has said this is an issue on Firefox's part, I am posting this here. Attached is a screenshot of the error.

When I type in the search bar, for example, 3+3 (also tried 3 + 3), when I enter, it will give me this "3 3" and will just show results instead of the calculator.

It, however, still work normally if I were to write "3 plus 3"

I get a different UI when I open NotebookLM from google. My pixel tablet uses Chrome and it loads with the standard 3 panels but in Firefox I only get one screen. Everything else works in the program.

I am trying to access certain HTTPS websites and some of them show PR_CONNECT_RESET_ERROR in Firefox. This error is not present in Edge or Chromium.

Here's what I've tried (none of these works):

• DNS over HTTPS turned off
• Uninstall all add-ons
• Reinstall Firefox
• Create new profile and set it as default
• Delete/rename certs.db in the Firefox profiles folder.

The only fix that works is to use Troubleshoot Mode every time I visit these websites which is not practical. Any ideas on what could be the problem?

I don't know if this is relevant but one of the websites that does not work is https://alexan.com.ph/

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Firefox is no longer saving all my history. OR, I can't find it. I can't find it because: HISTORY/SHOW ALL HISTORY is now only showing "today". This occurred with v133, but I do not know if it occurred with any given update. I updated to 134.0.1. That did not fix problem. I have not tried regressing.

In the past, I was able to save YEARS of history (although I sometimes created a new profile to restart the history file due to its size).

1. I was using the "DYNAMIC HISTORY" addon, which worked fine for years. When I found Firefox was showing only the current days' history, I disabled that addon. Didn't fix anything.

2. "Delete cookies and site data when Firefox is closed" option IS NOT SELECTED. NEVER HAS BEEN

3. OTHER SETTINGS: no - Always use private browsing mode yes - Remember browsing and download history yes - Remember search and form history NO - Clear history when Firefox closes

any suggestions or help would be greatly appreciated. I am also baffled: googling this problem comes up empty handed.

.