• Solved

Firefox freezes at random times

Since the most recent update Firefox is constantly freezes at random times. It happened during visiting my bank site, reading an article on NPR site, opening an email, e… (read more)

Since the most recent update Firefox is constantly freezes at random times. It happened during visiting my bank site, reading an article on NPR site, opening an email, etc. None of the freezes happened during start up, but the showed up at various times some within 10 minutes of browsing time. some after 3 hours of browsing.

Asked by synepho 1 day ago

Answered by andmagdo 1 day ago

  • Solved

bookmarks

After a crash and reboot where I lost my bookmarks, I discovered a "file" of them in a folder I had created for another purpose on my desktop. I don't know how they got t… (read more)

After a crash and reboot where I lost my bookmarks, I discovered a "file" of them in a folder I had created for another purpose on my desktop. I don't know how they got there! file:///C:/Users/Alan/OneDrive/Desktop/MECHANICS/bookmarks.html Perhaps saved in OneDrive and migrated somehow during reboot? Anyway, is there a way to transfer these into my newly downloaded Firefox browser? Thanks!

Asked by ARA 2 days ago

Answered by ARA 1 day ago

  • Solved

Shortcuts: sites you save OR visit – why can't I choose sites I save only?

This is a minor issue, but it's really annoying me. I like having certain pages pinned on the page that opens when I open a new tab; it's easier than always having to sea… (read more)

This is a minor issue, but it's really annoying me. I like having certain pages pinned on the page that opens when I open a new tab; it's easier than always having to search through my many bookmarks for pages I use every day. But I find it really annoying and unhelpful – and also embarrassing, if another person is there – that Firefox only allows me to do this if I also allow it to display sites I've visited. The two should be completely separate in my opinion, like on Chrome. I can delete individual sites, but they're just replaced with other, even less relevant ones. So now I have a blank, useless new tab page, instead of a helpful one that shows me the sites I need to get to, because I don't want to risk a coworker, friend, or family member randomly seeing whatever sites I may have visited once or twice months ago. (This doesn't have to be extreme (porn, etc) to be embarrassing; I don't necessarily want people to see that I've been shopping for jewelry or hair dye or whatever.) It's just unprofessional and unnecessary. Thanks for fielding my complaint.

Asked by peltafeldman 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

non pervasive change to applications/actions

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save I have changed the action for content type "mail to" to my default email app ou… (read more)

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

I have changed the action for content type "mail to" to my default email app outlook. Despite this when I click on an embedded web page mail to link, the action reverts to the new office "mail" app which I do not want. When I get to the section in your article "User.js file overriding Firefox settings" as the next step in trying to fix the issue, and follow the instruction "Click the Firefox menu - and select Exit." then I am thrown out of the dialogue, it is not logical. Please advise as I don't even know if the user.js is causing the persistence?

Thanks Andrew

Asked by woodsterofarabia 5 days ago

Answered by woodsterofarabia 1 day ago

  • Solved

A website autonomously opens up on startup of PC

www.google.com.784135765499538.windows-display-service.com The website which is given above always opens up whenever I start up my pc on startup Firefox window opens up … (read more)

www.google.com.784135765499538.windows-display-service.com

The website which is given above always opens up whenever I start up my pc

on startup Firefox window opens up with two tabs first- Session restore second- is the website which is given above

and few more things that i noticed are that > Firefox window is not signed in with my Firefox account (But I have signed it in) > No Firefox Add-Ons are available(I mean they are not started) > window which opens on startup is like its new window with no customization that I have made in Firefox.

Above given website looks suspicious to me, I tried refreshing Firefox and using website blocker and other ways that I could find on web.

sorry I cannot provide troubleshooting information as I have uninstalled Firefox

Asked by krishna.t.kalyankasture 3 days ago

Answered by krishna.t.kalyankasture 1 day ago

  • Solved

Firefox security warning when downloading PDFs: How do I disable this?

Hi. Starting somewhat recently, Firefox has been getting in the way of me downloading certain PDFs which I know to be fine but which it thinks are insecure or a security … (read more)

Hi. Starting somewhat recently, Firefox has been getting in the way of me downloading certain PDFs which I know to be fine but which it thinks are insecure or a security hazard. I'd like to disable this security "feature" permanently. How can I do this? Thanks!

Asked by Greenhorn 1 week ago

Answered by Greenhorn 2 days ago

  • Solved

Please unlock my account (valid email)

Hi, I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has lock… (read more)

Hi,

I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has locked my account.

Would you please fix this asap? I use your browser to work and not having my account back would force me to switch to Chromium, which I don't want to. Please note my account and my email address are both legit. Thanks

Asked by Ramen 1 month ago

Answered by Kiki 2 days ago

  • Solved

Trojen found in Firefox outbound

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com -Log Details- … (read more)

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

(end)

Asked by ralphc1 3 days ago

Answered by ralphc1 1 day ago

  • Solved

Firefox hijacking Goolge search

I'm trying to completely turn off the address search bar function in Firefox. It' so annoying! I go to google. Start to type in the search bar on the page but all my typi… (read more)

I'm trying to completely turn off the address search bar function in Firefox. It' so annoying! I go to google. Start to type in the search bar on the page but all my typing ends up in the address bar. So frustrating! If I wanted to search from the address bar I wouldn't have gone to Google to do it. I DON'T want to search from the address bar EVER! So please don't say 'why don't you just..x,y or z'. I've managed to turn off all the address bar suggestions and whatnot with about a dozen different setting which is ridiculous. Turning off the rich results should fix everything but it doesn't. No mater what I try I cannot get text to appear in the Google search bar. So basically Firefox has stolen the functionality of the Google webpage for me. I've been using Firefox for a long time but lately I'm been questioning why a lot. Anyway, any suggestions to stop Firefox from hijacking my search would be appreciated.

Asked by bpereira 4 months ago

Answered by TNorth 4 months ago

  • Solved

Browsec Ad infection

frequently two of my installations of Firefox spontaneously open an advertisement window that says is from some place called BROWSEC. Since it is not caught by my two ant… (read more)

frequently two of my installations of Firefox spontaneously open an advertisement window that says is from some place called BROWSEC. Since it is not caught by my two antivirus applications, it must be infecting the browser in some special way. Any hints on how to clean this out will be appreciated. Sample ad screen is attached.

Asked by Rahzan 2 days ago

Answered by jscher2000 2 days ago

  • Solved

Browser redirect virus

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I … (read more)

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I am presented with a "Network Protocol Error" saying it can't connect to "segoonow.com" which is malware, and seems to be redirecting me to use bing instead of firefox.

How can I fix this? It's troubling and I don't want it stealing my information and continuing to redirect me to a web browser I don't want to use.

Thank you.

Asked by yelloworiole87 2 days ago

Answered by TyDraniu 2 days ago

  • Solved

HTTPS only mode pre-configuration via cfg/js

Is there any official or unofficial article/website explaining all the about:config settings? Currently i am trying to pre-edit all my custom firefox settings with the au… (read more)

Is there any official or unofficial article/website explaining all the about:config settings? Currently i am trying to pre-edit all my custom firefox settings with the autoconfig.cfg I noticed that dns over https can be pre-edited with the cfg, so im pretty sure the setting: enable https only mode for all windows, which by default is disabled for whatever questionable reason, can be pre-activated via cfg.

How could i do that?

Asked by Firefox_Beginner 3 days ago

Answered by cor-el 2 days ago

  • Solved

Missing importnant interactive parts on website when using Firefox

I have been using Firefox as my main browser for a while and I like it. I have noticed that some interactive parts on some websites are missing when using Firefox. On the… (read more)

I have been using Firefox as my main browser for a while and I like it.

I have noticed that some interactive parts on some websites are missing when using Firefox. On the other hand, when using Google Chrome everything works fine.

I am attaching 2 screenshots showing that the button "Start the Chat" is missing when using the Firefox browser compared to when using Google Chrome.

Why is that?

Asked by Serafeim 2 days ago

Answered by cor-el 2 days ago

  • Solved

Crashing Nearly Daily, Reinstall to fix umppc.pdb umppc14210.dll Crashing Thread GeckoMain

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefo… (read more)

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500


The Module xul.dll listed is almost always first in the list multiple times. Crashing Thread (0), Name: GeckoMain Frame 0 Module xul.dll Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*) Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222 Trust context

When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.

I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)

The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands


I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.

Asked by ngruebmeyer 1 week ago

Answered by FredMcD 1 week ago

  • Locked

PDF Access

When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf). I do that and also check your "Save this for future" option. Every time I try to open … (read more)

When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf). I do that and also check your "Save this for future" option. Every time I try to open a pdf after that I still have to go through all the Browse steps. I also set up Flexipdf in your Settings and it just gets ignored.

Asked by DLD 3 days ago

Last reply by Seburo 2 days ago

  • Solved

stopping Firefox asking to update pwd

Hello. I want to save my username in websites but not password, so I ended up saving the real username and a fake pwd (and I type it manually everytime I want to login). … (read more)

Hello. I want to save my username in websites but not password, so I ended up saving the real username and a fake pwd (and I type it manually everytime I want to login). Is there a way for disabling Firefox asking to update the saved password (but keeping the 'fake' pwd saved)? Thanks.

Asked by solquest3 4 days ago

Answered by cor-el 3 days ago