Firefox Support Forum

Noticed yesterday but not as prominent, firefox suddenly steals all window focus, trying to do anything in any other window is pushed into firefox no matter if it is minimised or in another workspace. I have tested this in a clean install along with a clean profile. Bitwarden and other windows seem to act weird when they are interacted with.

This all works well and good on b8 and stable. I am using wayland (Ubuntu 22.* default), but xwayland is available.

I have found that Firefox does not play some audio files, for instance on Wikipedia and WaniKani, such as the audio on https://en.wikipedia.org/wiki/Erhu and https://www.wanikani.com/vocabulary/%E9%9F%B3. When inspecting network activity I can see that an attempt is made to load the audio on Wikipedia, but it does not play. On WaniKani however, no attempt is made. (WaniKani uses .webm for sound, maybe that has something to do with it?) The problem appeared after the update to Firefox 118 and persists in private browsing and troubleshooting mode, but does not occur in GNOME Web.

I often see that some pages take up too much memory. This critically affects the performance of my laptop with 8 GB of memory. However, I was unable to reproduce this behaviour. Now I have caught two web pages.

https://linuxhandbook.com/sort-top-command/ 

and https://www.tutorialspoint.com/how-to-find-number-of-ram-slots-in-linux The first page quickly takes up 1-2GB and continues to drain memory. The maximum usage was 7 GB on a laptop with 16 GB of memory. This behaviour is the same in Firefox and Chrome. The second page quickly takes up 2GB, which is very noticeable on 8GB laptops. Why do these pages take up so much memory? Most importantly, how can you protect yourself from such an unexpected memory consumption?

The file-picker (when I choose any file related operation such as Open File, Save As, etc) on just one of my machines is far larger than my desktop size (and the window appears not to be resizable).

When I trigger any such operation I'm presented with what looks like a blank screen as I a shown part of the vast unused area of this oversized window. If I force my wm to allow me to move the window I can use the file picker with a lot of painful repeated scrolling around but otherwise it's unusable.

Any idea why firefox might be doing this or where it might have cached the file picker size? There doesn't appear to be anything related in about:config or userprefs.js

Starting up in trubleshooting mode doesn't have any effect on this.

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.

   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.

   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.

   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.

   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.

   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

I'm using firefox 119.0.1 Version on a Steam deck(SteamOS) and installed using the Discover app

when in browser i cannot click on the "Open the file browser" icon that appears on websites. Also i cannot open the Downloads folder within the Menu bar from firefox I tried entering into safe-mode and still couldn't open I also tried using another User Profile under "Right click Firefox -> firefox profile manager" to try to see if it was something from my user profile that was causing the issue but i also couldnt open in another profile.

I also tried on a different browser to see if it was my device problem but i could open it. i tried on Brave and Chrome and it worked.

i dont know what to do, this was working normally last week and now it doesnt work, Even in another profile with no configuration done no extension and not logged in the "Open file" button doesnt work

Hi, I seem to have an issue with Firefox rendering pages with artifacts. I use Linux Mint 21.2 Cinnamon, video adapter is Intel HD 4000. Currently running 6.2 kernel, tried to fall back to 5.15 which didn't change anything. Attached the examples, the first 2 are screenshots of the about:support page, the issue appear there consistently but not necessarily at the same place. I've tried to open Firefox in the Troubleshooting mode, and the artifact appeared right in the dialog asking for restart! (see pic. 3) Enabling software WebRender (gfx.webrender.software=true) fixes the issue.

about:support page:

 when HW compositing is on: https://termbin.com/7ith
 when SW compositing is on: https://termbin.com/rlme

I have tested memory with memtest86+ overnight with no errors, CPU has been tested by Prime95 for 3-4 hours, the iGPU seems to be working fine either in Unigine Heaven, GpuTest and glmark tests. Is there a way to fix the issue other than disabling HW compositing?

Hello!

When trying to load specific profiles, Firefox freezes and my system blocks, with fan on full speed.

I have to either kill that profile via process manager (before everything freezes) or force shutdown my computer.

The only thing these profiles have in common is that their names have special characters ('í' and 'ã'). Renaming has no effect but Firefox being unable to find them.

Unfortunately I have no error message to quote. I need to use these profiles because of their specific saved logins data.

I'm on Debian GNU/Linux 12 (bookworm) x86_64, 6.1.0-12-amd64. Firefox verson is 115.4.0esr (64-bit).

Thank you for your time. -chico

Hello,

I need help i'm using polish language always on many websites.

When i typing letter "ó" which using key combination Right ALT+O always my brower opening "Open file" dialog window. this is annoying always.

Many sites write that it can not be changed?

Why does the browser open this dialog with this shortcut when there is another shortcut for it? Ctrl+O. Why two another shortcut doing te same job?

I am running Firefox on my Arch Linux.

Is there a way to modify the default behavior so that links open automatically in a private window instead of a regular one?

It used to be that when I'd set browser.privatebrowsing.enable-new-indicator to false, that there would not be the text Private browsing next to the private browsing icon on the tab bar. But now, even though I have confirmed that the setting is still on false, the text is back, just where I don't want it.

What is going on, and what step can I take to change it back?

Need a little help with About:Profiles page

have xfce but a weird bug on my machine its not a show stopper but annoying if i open firefox and type about:profiles ir shows you profiles on Firefox you get a box to open the file which should open Thunar (file manager) to show files, but mine opens Sublime text ????

See https://i.imgur.com/EErkzo6.png here I am on Arch Linux with Xfce & DWM combo spoke to other XFCE & DWM users they have weird issues like nothing happens or a text editor opens on theirs ?

So just wondered if it was a FF issue

Firefox won't show ever the window to save files or to open files. It happens on any website. If I press ctrl+S the "save as" window does not appear. If I try, on any page, to open a file for upload the window to select the file does not show.

Please advise!

OS: Ubuntu 22.04.3 LTS Firefox Version: 118.0.2 (64-bit) (installed through Snap)

I have a SonicWall firewall on our office network. I can log into it from an office workstation, but when I try to export/save its Configuration I get the "Secure Connection Failed" message. I've searched for a solution to this but have only turned up two:

1) Disabling SSL Scanning Feature in Your Antivirus Software.

2) By Changing the SSL Settings On Firefox

Neither of these are desirable. For option 1, this computer is using Windows Defender, and disabling SSL scanning is not a feature that I know of. In either case, these solutions are across-the-board and would affect all pages I go to whereas the only one I'd like to get to is this SonicWall device located on our internal LAN.

I recall that Firefox used to allow you to make an exception on a per-site basis. Is this no longer possible? Is there any other way to accomplish this without disabling SSL validation for all sites?

If I try to attach or download (only with the Always ask you where to save files option turned on) a file in any website, the browser doesn't open the Files window. Drag and drop works. I am able to choose the download folder from the settings and upload any folder, though.

I'm running Firefox 103.0.1 on Linux Ubuntu 22.04 LTS.

I have disabled DRM content, why is firefox annoying me to enable it each time I load a website that requires it. What seems to be now the general topic, even for a simple blog... If I disabled it, I do not want to be prompted to enable it back. I know how to enable it.

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This is happening on 2 different machines running Ubuntu 22.04.

Please fix. Google Chrome displays just fine; see attached pic.

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the site I was working at until I update. THAT SUCKS!

everytime I open firefox, it automatically switches tabs like these which require authentication to log in. even though their password is saved, I am still required to click in sign-in button.

Its really annoying that these kind of tabs get opened automatically, and then I have to switch back. Is there a way to disable this autoswitch or better, let the authentication happen automatically since the password is already stored ?