Firefox Community Forum

‘Storage: I'm using 105 GB of 245 GB available in my Mac Tahoe 26.5... but Google says I'm out of storage. How do I get to use the unused storage so I don't have to buy what I don't need? Thanks.’ for ‘Firefox for iOS’

After last auto upgrade of firefox browser, my print function is dysfunctional. When I try to print a broker data page, 2 "boxes" of options on the page I'm trying to print, become open, with long lists of all possible options, when they only show the one option I am using on the real web page I'm using. This takes up 1/2 of the printed page, and moves the data I'm trying to print down so far that I have to print 2 pages to include it all. This is a change which did not occur when printing before the upgrade. If I switch to a safari browser, this does not happen (but I prefer the firefox browser). Help please.

Now that this update is in place, my 80% screen size now has a scroll bar on the right.

My second row of shortcuts is partially cut off. 67% screen size shows all shortcuts, but they are tiny.

Why is there so much empty space appearing on the home page (above "Firefox" branding)? I found no option to minimize this space.

I have a Dell laptop (Inspiron 16), with the scale of the screen set at 125%.

TIA!

I am not able to sign in to my United Healthcare account after update. When I put in my username or email, the message comes back as the username is incorrect. I am able to sign on in another browser eg Microsoft Edge. Therefore, it is Mozilla browser issue. Can you help me resolve this?

Why have YOU removed my Bookmarks Sidebar??? I have collected many bookmarks, but NOW there is NOTHING in the sidebar!! This is a rubbish way to update users - STOP IT!! I want my book marks on MY sidebar ... stop thinking YOU KNOW BETTER!! GIVE ME BACK MY BOOK MARKS! WHERE *I* WANT THEM!!

Seriously this is SO RUBBISH I will dump Firefox ... after MANY MANY YEARS!!

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be appreciated.

I was following https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox , but there isn't a button like it shows

Ever since Firefox updated (to 147.0, I assume), I can no longer get ChatGPT to work. It does nothing when I click on "Log in" (I have a ChatGPT account), and the up arrow that you hit (or enter button) after asking a question does nothing (and the up arrow stays greyed out even while you are typing the question). I can use ChatGPT just fine on my Safari browser and iPhone. I used my iPhone ChatGPT to take me through steps to help, and it had me do several things (all of which did not work). These included: 1) refreshing the page/restarting; 2) open chat.openai.com, clicked lock icon and clicked "clear cookies and site data" and reloaded the page; 3) did same and clicked on the shield icon and toggled off "enhanced tracking protection"; 4) Went to file and "new private window", then chat.openai.com; 5) went to "about:support" in Firefox and clicked "refresh Firefox"; 6) Went to Firefox Settings, then Privacy & Security, then Permissions, then Block pop-up windows, then clicked exceptions and added "https://chat.openai.com"; 7) Then to Firefox Settings, then Privacy & Security, then Cookies and Site data, then manage exceptions, then added also "https://openai.com"; 8) Then changed enhanced tracking protection to Custom and unchecked cookies (cross-site tracking cookies) and restarted Firefox (I have since rechecked the box); 9) When I log into Firefox, it was showing a banner that read "Your privacy matters. Firefox now securely routes your DNS requests whenever possible to a partner service to protect you while you browse." Chat said to click "Disable" for this.; 10) After refreshing Firefox I chose (the 2nd time) "Restore only the ones you want" and opened a new tab. 11) At one point, I hit "Log in" for ChatGPT and the screen went slightly blurry and a new small rounded rectangular box (about 3 inches long) popped up, and Chat told me to hit the "X" to close that box, it then said to right-click on "Log In', and to choose "open link in new tab", but that option was not available. Chat says Firefox is still failing to load the embedded login frame, even after refresh. 12) I logged into "https://chat.openai.com/auth/login, and that still didn't work in Firefox, either. 13) Finally, I changed to Safari and successfully logged in. But I prefer Firefox as my main browser and want ChatGPT to work! I've even tried adding it to my sidebar (the new feature), and the same problems are occurring. It won't let me log in, and I can't ask it any questions. Help!  :)

hi there, I'm using FF147.0.3 on a windows 11 version 25H2 laptop. I use google as my default search engine. When I open a new tab the google search page opens as usual. But now all of a sudden as soon as I start typing, search suggestions are appearing in the address box and not in the main google search page bar.

I've tried "settings-search-address bar" and turned off all features but that had no effect on the problem. I've reset the laptop several times but the issue still remains.

This problem is really annoying so any help would be great. Cheers Jeff

The new Firefox Home layout wastes screen space and pushes shortcut rows lower on the page. Please provide an option to restore the previous compact layout or remove the oversized centered Firefox logo. Productivity users need density and customization, not extra empty space.

I have to reduce the screen page size down to 67% to see the entire screen.

I went to [https://support.mozilla.org/en-US/kb/firefox-backup] and under "Create a Firefox backup file" at step 3 it says, "Scroll down to Backup, and click Manage backup" but when I went there no such "Manage backup" option exists as you can see in the attached screen capture. So what gives? How can I "Create a Firefox backup file"? I am using Firefox v147.0 (64-bit) on Windows 11 Please instruct. Thanks RJB

Dear Support Person,

Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0.

The upgrade completed successfully with my eight tabs populating on the left side along with a new tab showing all the features of the new upgrade.

I opened my Gmail tab and my Yahoo mail tab. Eventually, Firefox froze up, saying it was Not Responding. I looked at Task Manager and saw that Firefox was continuing to grab up memory. I ended the Firefox process in Task Manager.

I then opened it again and deleted all the tabs except for one. It continued to grab up memory.

I then opened it in Troubleshooting mode. It errored out, and I sent the report to Firefox support.

The only thing that has changed is the fact that I ran the upgrade to Firefox. Nothing else has changed.

Firefox has been my go-to browser for years. I am using Chrome as my access to the internet now, and cringe every time I go into it.

I hope and pray that you can bring my Firefox friend back to me.

I am anxiously looking forward to hearing from you.

Take care and God bless!

~ Kyle P.S. I just tried getting information from about:support. I was able to copy the raw data and then the application crashed. I sent the Crash Report to you folks. The raw data I pasted in the Troubleshooting Information box.

Hello

I can login to all other sites on Firefox, except Facebook. I only had one extension, UBlock Origin. I tried disabling this, then uninstalling, but I still couldn't login. I deleted Firefox's cache several times. It's been like this for a few days now.

No one else online seems to have this problem.

At the moment I'm using any other browser to login to Facebook.

I don't know what else to do, as I prefer just using the one browser, Firefox.

Please advise if you know of a possible fix.

How do I get searches (my default is Google) to STOP going to the address bar? This started out of the blue and it is making me crazy. I don't want to be asked which search to use, and I don't want it to search in the address bar. I want it in the search box. Thanks.

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice.

I'm stuck signing into VPN. My email address is shown when I click on VPN in the menu bar but there's no on/off toggle. I click Get Started, it says "Signed in Successfully! Next: Turn on VPN" — but there's no place to do this. It says "Go to the open panel" – what is an open panel? There's an x in a dark circle next to the VPN in the menu bar. It feels like a continuous loop and I'm getting nowhere – that I can tell.

Thanks for your help!

I am getting this page when trying to enter some of my accounts; including bank accounts

Why is this step needed?

We detected unusual activity from your device or network. Reasons may include:

Rapid taps or clicks JavaScript disabled or not working Automated (bot) activity on your network (IP 9.244.4.94) Use of developer or inspection tools Need help?

or others that ask me to call some 800 number and give them info to my computer and IP address. 

Are these real or hacker related?

Every time I start Firefox lately, it keeps prompting me: "You must log in to this network before you can access the Internet." I have no idea what this means and have no problem accessing the Internet in any case. What suddenly started causing this !#@%$ message and how do I turn it off?