I am unable to activate the built-in VPN.

I am unable to activate the built-in VPN. I am in a loop of getting started -> Activate Firefox’s built-in VPN for extra privacy and protection' then I click 'Continue… (read more)

I am unable to activate the built-in VPN. I am in a loop of getting started -> Activate Firefox’s built-in VPN for extra privacy and protection' then I click 'Continue' and then I get again back to 'get started'. The built-in VPN never activates. I am signed in while doing that and I am using a macbook to run firefox.

Solved 1 2 59

How to remove the Open Link in Split View option in the dropdown menu?

Hi. Now that the 'Open Link in Split View' has annoyingly replaced the spot previously held by 'Open Link in New Window' i keep clicking on it accidentally (muscle memory… (read more)

Hi. Now that the 'Open Link in Split View' has annoyingly replaced the spot previously held by 'Open Link in New Window' i keep clicking on it accidentally (muscle memory).

I don't want to have to retrain my muscle memory, but despite creating css file generated by Claude that should in theory remove the option, and putting it the Profile Folder, it will not go away.

How do i remove it?

Solved 10 2 381

Unable to search within Lowes, Home Depot, Tractor supply sites for items. I can access the main site.

Trying to access search Home Depot, Lowes, Tractor Supply gives errors. Works with Chrome. Started about 2 weeks ago or so. I use Starlink, no VPN, tried disabling Ad Bl… (read more)

Trying to access search Home Depot, Lowes, Tractor Supply gives errors. Works with Chrome. Started about 2 weeks ago or so. I use Starlink, no VPN, tried disabling Ad Blocker, Clearing cache for Lowes, no Add ons, but still doesn't help.

Error msg from Tractor Supply is: Access Denied You don't have permission to access "http://www.tractorsupply.com/tsc/catalog/lawn-garden?" on this server.

Reference #18.b1560e17.1773796157.35d73adf

https://errors.edgesuite.net/18.b1560e17.1773796157.35d73adf

Solved 5 2 568

I get an edgesuite.net error from many sites using Firefox ESR

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64 If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, w… (read more)

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64

If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, www.airindia.com, www.meijer.com, I get errors such as You don't have permission to access "http://www.tesla.com/modely" on this server. Reference #18.71951eb8.1774502305.1a7c7680 https://errors.edgesuite.net/18.71951eb8.1774502305.1a7c7680 You don't have permission to access "http://www.airindia.com/" on this server. Reference #18.c50e2017.1774501671.2dadbdb4 https://errors.edgesuite.net/18.c50e2017.1774501671.2dadbdb4

The error appears invariant of my IP address (different IPv4 addresses after rebooting my router, or an IPv6 address via a proxy). I have Firefox 60.7.2esr and 78.5.0esr on an older machine. Those sometimes work to some of these sites, but don't support all the site functionality, e.g. I can't actually login to Costco. www.tesla.com/modely works in 78.5.0esr. The Firefox on my Android tablet works for tesla; I haven't checked all the other sites. In conversation with my ISP (Starlink) customer service AI, I have tried deleting cookies and disabling plugins (only H264 and Widevine) with no effect. It suggests there is a problem with Akamai fingerprinting the browser.

I get edgesuite errors using Lynx or elinkx or curl also

Solved 6 1 771

accessing streaming

Hi, ITVX is advising me yo update my browser but when I check Firefox it says it is up to date. As it is no browser, including Safari or Google Chrome seems to work. My c… (read more)

Hi, ITVX is advising me yo update my browser but when I check Firefox it says it is up to date. As it is no browser, including Safari or Google Chrome seems to work. My computer is admittedly old (10.13.6) but should this mean that the browsers no longer work? Thank you in advance

Solved 6 1 304

Be careful. Something doesn't look right

To be honest. Firefox is starting to be a big pain to use. I'm starting to see more and more of this screen where it say's "Be careful. Something doesn't look right" Even… (read more)

To be honest. Firefox is starting to be a big pain to use. I'm starting to see more and more of this screen where it say's "Be careful. Something doesn't look right" Even when i go to the advance and say proceed. Nothing happens and i'm getting no where. I know many of the sites don't have anything to do with asking for credit card, Scam or even having popup's. I test the sites in other browsers and there work without any issues. But Firefox is starting to lock me out of many sites due to this. How can i make this stop. As i used Firefox for many years.

The sample that is in the screenshot is a Anime data base that i have also used for years. But today shows this. But was working fine yesteday. What is going on and how can i fix it. So i can start using the browser that i love on the sites i want to.

Solved 6 1 1296

in firefox the vpn button isn't showing and there's no vpn setting in privacy and security

I saw the update that you added vpn to firefox, but I can't use it. It doesn't show up in the toolbar anywhere and there are no vpn options anywhere in settings. When I… (read more)

I saw the update that you added vpn to firefox, but I can't use it. It doesn't show up in the toolbar anywhere and there are no vpn options anywhere in settings. When I try and create a second profile THEN I get the vpn option but when I click on it it says that I can only use it with the original profile.

Solved 4 1 303

Sign into VPN

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice. I'm stuck signing into VPN. My email address is shown when I click on V… (read more)

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice.

I'm stuck signing into VPN. My email address is shown when I click on VPN in the menu bar but there's no on/off toggle. I click Get Started, it says "Signed in Successfully! Next: Turn on VPN" — but there's no place to do this. It says "Go to the open panel" – what is an open panel? There's an x in a dark circle next to the VPN in the menu bar. It feels like a continuous loop and I'm getting nowhere – that I can tell.

Thanks for your help!

Solved 1 1 88

Is there a way to have VPN always on upon browser launch?

Hello all, I am currently testing the new VPN feature in Firefox. I Is noticed that Firefox always starts with this integrated VPN being off. I searched but I didn't find… (read more)

Hello all,

I am currently testing the new VPN feature in Firefox. I Is noticed that Firefox always starts with this integrated VPN being off. I searched but I didn't find any way to have it always on when launching VPN. Is that possible?

Thanks!

Solved 17 1 264

Update 151.0 (64-bit Win 11) - I want to eliminate the empty space on the top of my home page.

Now that this update is in place, my 80% screen size now has a scroll bar on the right. My second row of shortcuts is partially cut off. 67% screen size shows all shortc… (read more)

Now that this update is in place, my 80% screen size now has a scroll bar on the right.

My second row of shortcuts is partially cut off. 67% screen size shows all shortcuts, but they are tiny.

Why is there so much empty space appearing on the home page (above "Firefox" branding)? I found no option to minimize this space.

I have a Dell laptop (Inspiron 16), with the scale of the screen set at 125%.

TIA!

Solved 2 1 69

How to delete old payment methods?

I am unable to view old payment methods in order to delete them. When I go to Settings, Passwords and Autofill, Payment Methods, Manage Payment Methods, I can only add ne… (read more)

I am unable to view old payment methods in order to delete them. When I go to Settings, Passwords and Autofill, Payment Methods, Manage Payment Methods, I can only add new methods. The old methods do not show up, i.e. the list is blank. I have many old payment methods that I'd like to delete that show up in drop-down when I click in a credit card number field. Thanks, Ed Moulton

Solved 4 1 40

Firefox keeps prompting me: "You must log in to this network before you can access the Internet."

Every time I start Firefox lately, it keeps prompting me: "You must log in to this network before you can access the Internet." I have no idea what this means and have no… (read more)

Every time I start Firefox lately, it keeps prompting me: "You must log in to this network before you can access the Internet." I have no idea what this means and have no problem accessing the Internet in any case. What suddenly started causing this !#@%$ message and how do I turn it off?

Solved 3 1 215

After upgrading to version 152.0, Firefox now grabs up memory and freezes.

Dear Support Person, Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0. The upgrade completed successfully with my ei… (read more)

Dear Support Person,

Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0.

The upgrade completed successfully with my eight tabs populating on the left side along with a new tab showing all the features of the new upgrade.

I opened my Gmail tab and my Yahoo mail tab. Eventually, Firefox froze up, saying it was Not Responding. I looked at Task Manager and saw that Firefox was continuing to grab up memory. I ended the Firefox process in Task Manager.

I then opened it again and deleted all the tabs except for one. It continued to grab up memory.

I then opened it in Troubleshooting mode. It errored out, and I sent the report to Firefox support.

The only thing that has changed is the fact that I ran the upgrade to Firefox. Nothing else has changed.

Firefox has been my go-to browser for years. I am using Chrome as my access to the internet now, and cringe every time I go into it.

I hope and pray that you can bring my Firefox friend back to me.

I am anxiously looking forward to hearing from you.

Take care and God bless!

~ Kyle P.S. I just tried getting information from about:support. I was able to copy the raw data and then the application crashed. I sent the Crash Report to you folks. The raw data I pasted in the Troubleshooting Information box.

Solved 7 1 138

Auto updated to Firefox 150 yesterday - says it has free VPN, linked to screen to follow prompts to set up, but nothing it says should be there (ff menu icon) is there?

Auto updated to firefox 150 yesterday. What's new screen announced the rollout of the free in browser vpn had reached us (in Canada). Clicked the link to set up, went to … (read more)

Auto updated to firefox 150 yesterday. What's new screen announced the rollout of the free in browser vpn had reached us (in Canada). Clicked the link to set up, went to screen to follow instructions. There's no vpn icon in the firefox menu bar, no matter what I do. (And I have done everything obvious.) Was the VPN not in the actual update I received or is this some bug/glitch? Thanks.

Solved 4 1 177