• Solved

Firefox Translation - Turn off

Hi. How come there is no option to turn off "Firefox Translation"? I speak three languages and every time I visit foreign web site, Firefox suggest translation to me. It… (read more)

Hi.

How come there is no option to turn off "Firefox Translation"? I speak three languages and every time I visit foreign web site, Firefox suggest translation to me. It's annoying.

Asked by beyondlightless 4 months ago

Answered by cor-el 4 months ago

  • Solved

Delete Accuweather

Mozilla added Accuweather to my New Tab page today. I can't use it because my VPN uses other locations. I attempted to remove it using the "solution" from another user's … (read more)

Mozilla added Accuweather to my New Tab page today. I can't use it because my VPN uses other locations. I attempted to remove it using the "solution" from another user's post 9 months ago. However, none of those things worked. There is no "Tools" option in the menu and I unchecked and blocked every item on the "Page Info" tab under the "Permissions" header. Zero result.

The Accuweather feed shows up in the upper left corner of the computer screen and does not have a "dismiss" option. I did notice that it has some entries in about:config. Is the solution to be found there?

Asked by opsec789 1 month ago

Answered by cor-el 1 month ago

  • Solved

Drag and Drop stopped working in Firefox v129.0.1 for Linux

I upgraded my version of Firefox from an ESR version to v129.0.1 on Debian 12. Drag and drop of files from the desktop or the file manager (PCManFM-Qt) into the browser … (read more)

I upgraded my version of Firefox from an ESR version to v129.0.1 on Debian 12. Drag and drop of files from the desktop or the file manager (PCManFM-Qt) into the browser stopped working. It is still working properly in Chrome.

This occurs with several web apps but, as an example, it occurs when trying to drag a jpeg into Roundcube Webmail while composing a message.

No browser console errors are genrated when trying to do this. It occurs in Troubleshooting (safe) mode as well. In apps that pop-up a "Drag files here" target, that target still appears but dropping the file on it does nothing.

Asked by mike763 4 weeks ago

Answered by mike763 3 weeks ago

  • Solved

Wall Street Journal Comments Not Appearing in Firefox

Hello, For the past couple weeks, comments on WSJ articles and opinions have not shown up in Firefox. They show up just fine if I use Edge. I'm running Firefox 128.0.2… (read more)

Hello,

For the past couple weeks, comments on WSJ articles and opinions have not shown up in Firefox. They show up just fine if I use Edge. I'm running Firefox 128.0.2 on a Windows 10 computer.

I run uBlock origin. I tried disabling it, but that has no effect on the problem.

Any help would be appreciated. Thanks in advance.

Asked by g_e_fox 1 month ago

Answered by g_e_fox 1 month ago

  • Solved

Hmm. We’re having trouble finding that site.

I have been unable to connect to any website through firefox. Every other browser works. Can someone please help? The error is: Hmm. We’re having trouble finding that … (read more)

I have been unable to connect to any website through firefox. Every other browser works. Can someone please help?

The error is:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by br9xbnrnnn 1 month ago

Answered by cor-el 1 month ago

  • Solved

Edit bookmark box won't scroll or show me all my folders/subfolders

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861 This used… (read more)

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861

This used to work fine. I don't want to mess with userChrome.css to get it to work. It should just work like it used to.

Thanks very much...

Asked by cchato 1 week ago

Answered by cchato 1 week ago

  • Solved

Persistency gone in sign-ins / Requires "authenticator app" every single time

With Yahoo (and other sites) suddenly every single time I am required to use the "authenticator app" routine. I've gone for months or even years with persistent sign-ins… (read more)

With Yahoo (and other sites) suddenly every single time I am required to use the "authenticator app" routine. I've gone for months or even years with persistent sign-ins before. What happened? How do I get back?

It's like I'm in private mode - but I'm not in private mode.

Asked by clarkburnett 1 week ago

Answered by clarkburnett 1 week ago

  • Solved

Hover preview in about:config keeps resetting to true after restarting

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is … (read more)

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is set to false and saved). Then I went in about:config and manually set browser.tabs.hoverPreview.enabled to false as well, that disables the unwanted feature completely.

But every time I restart the browser it's turned back to true (just hover.Preview.enabled, not hover.Preview.showThumbnails). Can I save my settings? It's annoying that I can't opt out.

Asked by jazz912x 1 week ago

Answered by jazz912x 1 week ago

  • Solved

Weather app on New Tab page

Hello, directions to change locations on weather app, At the top left of the New Tab page, hover over the weather information and click the configuration icon IG page ac… (read more)

Hello, directions to change locations on weather app, At the top left of the New Tab page, hover over the weather information and click the configuration icon IG page actions.

   Click Change Location.
   Enter the new location in the field and select the desired location from the drop-down. 

I don't get a change location option in the menu.

What to do?

Thanks, Billy

Asked by corsdad0616 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Harmony Web Protection Privacy Policy

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox b… (read more)

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Asked by KLewis727 1 month ago

Answered by KLewis727 1 month ago

  • Solved

Firefox opens "off screen"

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day af… (read more)

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

Asked by nab.layk 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox and www.bt.com

Hi folks Until about two or three days ago the www.bt.com website opened as usual, with first of all its cookie panel taking over the screen asking whether to accept coo… (read more)

Hi folks

Until about two or three days ago the www.bt.com website opened as usual, with first of all its cookie panel taking over the screen asking whether to accept cookies or manage cookies, and after handling that the site was perfectly usable.

As of two or three days now the cookie panel does not come up NOT AT ALL [but see also the last part of this message], and the screen is lightly-greyed-out. The screen scrolls but nothing at all is clickable.

However, in Chrome and Edge the site opens and works as expected.

The site also opens on the iPhone using both Safari and Firefox and works as expected.

It is just FF on my W10x64 Desktop where I have the unclickable lightly-greyed-out screen problem.

Perhaps something has chaged in FF, so I went into Settings-Privacy & Security- and then did the following:-

  • Went to Site Data then "Manage Exceptions then I specifically typed in and Allowed the www.bt.com website
  • Then went to Permissions and Block pop-up windows and in Exceptions I typed in and Allowed the www.bt.com website
  • Then cleared FF cache
  • Then reloaded FF

After all of this - no change; the www.bt.com screen is still in a lightly-greyed-out and unclickble, but still scrolls, however, after taking the above bulleted steps, the cookie panel now momentairily only flickers onto the screen and then disappears, and, sadly, the screen remains lightly-greyed-out and unusable.

Am I missing some sort of blocker for this website?

All other websites work on the Desktop PCs FF as expected. It is just this www.bt.com website that is the issue.

I have spent 30 mins with a BT Support Agent on the phone and we both agree that as Chrome, Edge and Safari are all fine it must be an issue with the Desktop version of FF.

Does anyone have any suggestions?

Thanks.

Asked by Derrick Ings 3 weeks ago

Answered by ThePillenwerfer 3 weeks ago

  • Solved

Informacje : Przeglądarka jest zarządzana przez Twoją organizację - jak usunąć?

"Przeglądarka jest zarządzana przez Twoją organizację " taka informacja jest po zainstalowaniu przeglądarki - była ona przyczyną dla której na jakiś czas odinstalowałem F… (read more)

"Przeglądarka jest zarządzana przez Twoją organizację " taka informacja jest po zainstalowaniu przeglądarki - była ona przyczyną dla której na jakiś czas odinstalowałem Firefoksa gdy sie pojawiła po kolejnej aktualizacji. Co to znaczy ? Jestem osobą prywatną i nie chcę by moja przeglądarka była przez kogoś administrowana. Jak usunąć tę "Twoją organizację" z MOJEJ przeglądarki z Mojego komputera?

Asked by Max58 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Several question re: latest version of Mozilla (version 104) - Resizing URL bar and having more add-ons shown

Hello all... This one has been driving me a bit batty as of late. I tend to use lots of extensions/add-ons and for most of them, I want the icons to show on the tool ba… (read more)

Hello all...

This one has been driving me a bit batty as of late. I tend to use lots of extensions/add-ons and for most of them, I want the icons to show on the tool bar - that is, the part to the right of the URL/search bar. It used to be that you could adjust the size of your URL/search bar to make it smaller so that more add-on icons could be displayed - but as of recently, that is no longer possible (at least from what I can gather). Right now, I only have 10 add-on icons showing to the right of my URL bar and I have no clue how to access the other add-ons/extensions that I would like to use.

If I can recall correctly, at one time there was a way to show the additional extension/add-on icons in something called an overflow bar - but I can no longer find that, and half of the add-ons I want to access, I cannot do it because they are no longer shown to the right of the URL bar (except for the 10 that are there now).

So my questions are:

How can I resize the URL/Search bar to make it smaller width-wise, so that perhaps, more add-on icons will show to the right - and/or how can I access the rest of my add-ons if they are hidden in some kind of overflow bar?

I have included a screen shot on my current view, showing the add-on icons (some of them) that show to the right of the URL bar - but I have at least 10 others that I cannot find anywhere and would like them to show also.

Thanks in advance...

Ben

Asked by benherrmann1 5 months ago

Answered by cor-el 5 months ago

  • Solved

disable tab detaching (tear-off) when dragging down

When i click on a tab, if I am not perfectly steady at the time of the click, Firefox opens the tab in a new windows. It happens several times a day, it's quite annoying.… (read more)

When i click on a tab, if I am not perfectly steady at the time of the click, Firefox opens the tab in a new windows. It happens several times a day, it's quite annoying. Searching for solutions in the support page, I've found that there was an add-on to disable this function, but now it's not available anymore. Is there a solution in 2024?

Asked by odioidentisti 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Cloudflare Verify you are human looping

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite … (read more)

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

Asked by Lilynette 5 months ago

Answered by Lilynette 5 months ago

  • Locked

How do i keep my work computer browser seperate from my home browser account. I lost all my bookmarks on home firefox

How do i keep my work browser seperate from my home browser account. This week they got mixed up and now i only have my work firefox. I lost all my bookmarks on my home… (read more)

How do i keep my work browser seperate from my home browser account. This week they got mixed up and now i only have my work firefox. I lost all my bookmarks on my home firfox.

Asked by rsmith7 5 days ago

Last reply by Paul 5 days ago

  • Solved

Can no longer upload a video to YouTube

Recently, I have not been able to upload a video to YouTube. When I try to upload it, the upload is stuck on 0%. I tried another browser, and it worked fine. This has not… (read more)

Recently, I have not been able to upload a video to YouTube. When I try to upload it, the upload is stuck on 0%. I tried another browser, and it worked fine. This has not been a problem until. I have uploaded many videos. The last time was about a month ago. So, maybe there is some problem with an update. Does anyone else have this problem or know the solution?

Asked by laservius 5 days ago

Answered by jonzn4SUSE 5 days ago

  • Solved

Media resource could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)

A recent set of system updates appears to have made most website videos not play in Firefox. When I inspect the Developer Tools - > Console tab the most detail Firefo… (read more)

A recent set of system updates appears to have made most website videos not play in Firefox.

When I inspect the Developer Tools - > Console tab the most detail Firefox gives are an error line similar to: Media resource URL could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)

Internet searches for the error name and error hex do not appear yield any applicable troubleshooting, nor any methods of collecting additional problem data.

How can I obtain more detail on where the error is happening and how Firefox might be interacting with other packages present on my system?

Arch Linux has some older ffmpeg-compat packages, but those don't appear to match any of the web results, in that they're even older versions of ffmpeg.

yay -Ss ffmpeg-compat aur/ffmpeg-compat-55 2.3.6-4 (+24 0.00)

   Compatibility package for ffmpeg to provide versions 55 of libavcodec, libavdevice and libavformat, not anymore provided by the ffmpeg package

aur/ffmpeg-compat-54 1.2.12-4 (+87 0.00)

   Compatibility package for ffmpeg to provide versions 54 of libavcodec, libavdevice and libavformat, not anymore provided by the ffmpeg package

Asked by mjevans 3 months ago

Answered by mjevans 3 months ago