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  • Solved

Did a system restore and firefox was rzemoved from my windows 7 computer, had pword saved but now it's gone

I did a system restore because I thought an update had messed up some things, specifically I could not sign in to a site I use regularly because I would get a black scree… (read more)

I did a system restore because I thought an update had messed up some things, specifically I could not sign in to a site I use regularly because I would get a black screen and a message stating that "Northern Tool" is not currently available in your country. I had been using a vpn but it was set for a U.S. city and both I and the website are in the U.S. also. After system restore for a time only 2 days prior, my Firefox was apparently removed from my computer and all history of it. Now I am having trouble re-installing and using sync to get back my saved stuff. This is all on another PC with Windows 7.

Asked by BOB 1 week ago

Answered by jscher2000 1 week ago

  • Solved

Search shortcuts - "This time, search with" requires second click to confirm

Hi, The alternate search shortcuts are an excellent feature. Prior to a recent Firefox update, I was able to enter a search term and click once on one of the alternate se… (read more)

Hi, The alternate search shortcuts are an excellent feature. Prior to a recent Firefox update, I was able to enter a search term and click once on one of the alternate search engine icons to perform the search with that engine.

Currently, I need to click the icon, e.g. Wikipedia, and confirm the request by pressing Enter or clicking the new item in the entry in the address bar drop-down, "Search with Wikipedia" (screenshot attached).

Is there an item in the about:config settings to revert this change and perform this search with a single click on the icon?

Thank you.

Asked by futurenow8 1 week ago

Answered by jscher2000 6 days ago

  • Solved

access top frames from within nested frames

I have the following simple script in ann html-document within a nested frameset: <script type="text/javascript" language="JavaScript"> </script> The script … (read more)

I have the following simple script in ann html-document within a nested frameset:

<script type="text/javascript" language="JavaScript"> </script>

The script is activated by the "onload" function in the body. This works flawlessly in Google Chrome, Microsoft Edge, Safari and Opera, bit not in Firefox (latest version).

Anyone any idea how to get it working in Firefox?

Asked by Jos 6 days ago

Answered by jscher2000 6 days ago

  • Solved

Links from the search do not open as we would like

Hello dear support! I would like to immediately warn you that I used Yandex translator to write the text, so there may be grammatical errors :) I've been using Firefox fo… (read more)

Hello dear support! I would like to immediately warn you that I used Yandex translator to write the text, so there may be grammatical errors :) I've been using Firefox for a very long time and I'm happy with everything. But recently I have encountered the" problem " of opening tabs, it has always been there, but I am not comfortable using it.When you search for material intensively by links, when you open any link on the search page by clicking the left mouse button or using the right mouse button "open link in a new tab", in both cases a new tab opens, it throws there and you have to move back to the search page from the opened tab and open another link that I also need, which is inconvenient. In this regard, a question. Is there a setting in the browser so that by clicking on the right button I do not go to an open tab, but it opens itself, and I immediately open new links without going to them initially and I would decide which one to go to first. This feature is implemented in Opera, but I want to stay with Firefox.

Sincerely, Mr. Mozdor

Asked by mr.mozdor 6 days ago

Answered by jscher2000 6 days ago

  • Solved

Help lost all book marks

updated firefox to the latest edition and have lost all bookmarks. Looked at all the articles tried several and no results still no book marks. Please help. a very sen… (read more)

updated firefox to the latest edition and have lost all bookmarks. Looked at all the articles tried several and no results still no book marks. Please help. a very senior citizen

Asked by stefin5121 6 days ago

Answered by cor-el 5 days ago

  • Locked

is it safe to delete "app.normandy" in about:config? It over rides Do Not Install Studies preferences.

I am alarmed to learn from moderator Cor-el that FF installs a back door on my browser to load studies even after I specifically set my FF preferences to NOT participate … (read more)

I am alarmed to learn from moderator Cor-el that FF installs a back door on my browser to load studies even after I specifically set my FF preferences to NOT participate in any study. Under Privacy and Security > Firefox Data Collection and Use, I unchecked the box to DISALLOW studies. ~ I am NOT enrolled in any study according to about:studies ~

--> How can I stop this? Can I delete all these "app.normandy."options in the about:config window without breaking the browser? Or do I set all or some to False? I am not a programmer. I would appreciate a lay person explanation.

~ The bigger question: Why is Firefox is inserting these 'studies' surreptiously irregardless of the options I set? ~

I deliberately stopped installing upgrades after v.84 to avoid problems caused by unannounced changes to functionality and the interface. Especially after the terrible changes to the print function which I encountered using another computer. But this disruptive, unwanted Print experiment appeared on this PC, despite not updating.

Thank you to the helpful moderators who can identify which about:config options we can change to false to roll back changes. However, it is not beneficial to make us waste hours to hunt these down.


"Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria."

app.normandy.api_url https://normandy.cdn.mozilla.net/api/v1 app.normandy.dev_mode false app.normandy.enabled true app.normandy.first_run false app.normandy.last_seen_buildid app.normandy.logging.level 50 app.normandy.migrationsApplied 10 app.normandy.onsync_skew_sec 600 app.normandy.run_interval_seconds 21600 app.normandy.shieldLearnMoreUrl https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/shield app.normandy.startupRolloutPrefs.browser.partnerlink.useAttributionURL true app.normandy.startupRolloutPrefs.browser.toolbars.bookmarks.2h2020 true app.normandy.startupRolloutPrefs.browser.topsites.experiment.ebay-2020-1 true app.normandy.startupRolloutPrefs.browser.topsites.useRemoteSetting true app.normandy.startupRolloutPrefs.doh-rollout.enabled true app.normandy.startupRolloutPrefs.doh-rollout.profileCreationThreshold 1896163212345 app.normandy.startupRolloutPrefs.doh-rollout.provider-steering.enabled true app.normandy.startupRolloutPrefs.doh-rollout.provider-steering.provider-list [{ "name": "comcast", "canonicalName": "doh-discovery.xfinity.com", "uri": "https://doh.xfinity.com/dns-query" }] app.normandy.startupRolloutPrefs.network.preload true app.normandy.startupRolloutPrefs.print.tab_modal.enabled false app.normandy.user_id 9893538f-07be-4513-8265-9124f1f967ff

Asked by plew29881 6 days ago

Last reply by jscher2000 6 days ago

  • Solved

Enhanced Tracking Protection not detecting trackers in any site

After moving my profile from one computer to another (I am in the process of replacing an old laptop with a semi-new one) Enhanced Tracking Protection no longer detects a… (read more)

After moving my profile from one computer to another (I am in the process of replacing an old laptop with a semi-new one) Enhanced Tracking Protection no longer detects any trackers, even of things that it previously blocked. Embeds of tweets, ads served with tracking cookies. It's like the function just... doesn't find them at all.

I've tried turning tracking protection on and off, turning it from strict to standard, and nothing makes it start detecting tracking agents again.

Any help would be appreciated.

Asked by Zero-ELEC 6 days ago

Answered by cor-el 6 days ago

  • Solved

automacticlly switches to a new link opened in a new tab even with that option turned off in the settings

I updated Firefox, now it switches to a new link opened in a tab automatically, I have that setting turned off, I like to open multiple tabs from my bookmarks at once, so… (read more)

I updated Firefox, now it switches to a new link opened in a tab automatically, I have that setting turned off, I like to open multiple tabs from my bookmarks at once, so I do not want to switch to that tab until I am ready. So how do I uninstall this update or force firefox to stop switching tabs

Asked by maddthom 5 days ago

Answered by jscher2000 5 days ago

  • Solved

Certifications issues causing youtube to not work properly

Hello, i was unable to access Google and YouTube due to "Error code: SEC_ERROR_UNKNOWN_ISSUER", i could still access Gmail and drive but those two would not budge, i was … (read more)

Hello, i was unable to access Google and YouTube due to "Error code: SEC_ERROR_UNKNOWN_ISSUER", i could still access Gmail and drive but those two would not budge, i was still able to access them trough Chrome tough.

I did not have any anti-virus installed, did install malwarebytes for a moment, did a scan and uninstalled it, did not do anything. Turned off windows defender and nothing happened. I did have glasswire installed so uninstalled that as well and nothing happened.

After researching a bit more i found a solution where a guy imported the required certificate from another browser so i did the same. The certificate from both these websites was "DigiCert Global Root G1A" and it was present in Chrome but it was missing in Firefox(In case its relevant), and afterward i got access to both these websites however YouTube stopped working properly. The sidebar on the main site does not show any content( https://prnt.sc/109dtjv ), the comment section wont load and also when i click on my profile it wont load as well ( https://prnt.sc/109dux1 ). As far as i am aware those are the only issues i am facing, the videos load with no problem. Everything is working properly on Chrome so i will assume its not YouTube. I tried starting in incognito mode and safe mode, the issue is still there. So what im currently assuming is that maybe i should not have imported a certificate from another browser but i could be wrong so any help would be appreciated.


TL:DR: Imported certificate from another browser to fix "Error code: SEC_ERROR_UNKNOWN_ISSUER", now YouTube wont load the sidebar, comment section and myprofile dropdown menu.

Asked by Foximite 5 days ago

Answered by Foximite 5 days ago

  • Solved

New Tab Behavior after latest update

In Options, the following selection item is included under General>>>Tabs: "When you open a link in a new tab, switch to it immediately" Although it has worked w… (read more)

In Options, the following selection item is included under General>>>Tabs:

"When you open a link in a new tab, switch to it immediately"

Although it has worked well in the past, selection of that option no longer seems to have an effect on new tab behavior. New tabs are thrust into the foreground regardless of whether or not the option is selected in Options.

Is this a flaw in the latest update to Firefox? Will it be corrected soon?

Asked by monline 5 days ago

Answered by jscher2000 5 days ago

  • Solved

how to get the horizontal print menu bar to display (with "Simplify Page" option)?

Hi there, How can I get the horizontal print menu bar to display (with "Simplify Page" option)? It was displaying until recently, and then mysteriously just went away. I … (read more)

Hi there, How can I get the horizontal print menu bar to display (with "Simplify Page" option)? It was displaying until recently, and then mysteriously just went away. I really need that "Simplify Page" option to display always (whether active or grayed-out). Any suggestions? Cheers, Stephen Gareau

Asked by sgareauca 5 days ago

Answered by jscher2000 5 days ago

  • Solved

pop-up alert warns of tabs closure

When more than one tab is open, to close ALL tabs by clicking the "X" in the far upper right, a pop-up alert warns and asks if the closure is intentional. A constant an… (read more)

When more than one tab is open, to close ALL tabs by clicking the "X" in the far upper right, a pop-up alert warns and asks if the closure is intentional. A constant annoyance is when I mistakenly close the WRONG tab when multiple tabs are open. Why is there no similar alert to confirm my choice to close a single tab? It would save me time and frustration.

Asked by MJThompson 5 days ago

Answered by jscher2000 5 days ago

  • Solved

Print size

The print font size using print option in files is so large the printout takes several pages to print one page. Does not happen with printing from Word or Adobe. Appears … (read more)

The print font size using print option in files is so large the printout takes several pages to print one page. Does not happen with printing from Word or Adobe. Appears to be driven by some Firefox function. I cannot find a way to to reset default print size.

Asked by sternitske 5 days ago

Answered by sternitske 4 days ago

  • Solved

Would like to get my "BOOKMARK" BAR Back

I got a bug, or a hack, or a virus that corrupted my FIREFOX so had to uninstall and re-install. Have got most of it fixed except I can't get the BOOKMARK "BAR" to displ… (read more)

I got a bug, or a hack, or a virus that corrupted my FIREFOX so had to uninstall and re-install.

Have got most of it fixed except I can't get the BOOKMARK "BAR" to display [see pic attached].

If I select "Bookmark" on the top bar, it opens the bookmark window but I want it where it has been for over a decade, between HISTORY AND TOOLS.

I downloaded the current rel 86. My first FIREFOX copy was ~2004/2005 ver 1.0.

Asked by jagman55 5 days ago

Answered by jscher2000 4 days ago

  • Solved

How to disable "Firefox automatically prevented this page from reloading"

How do you disable firefox's automatic redirect prevention? I know you used to be able to find the option under "advanced options" but in firefox 86 I do not see an "adva… (read more)

How do you disable firefox's automatic redirect prevention? I know you used to be able to find the option under "advanced options" but in firefox 86 I do not see an "advanced options" section and searching for the option doesn't bring it up. Firefox 86.0 on windows 10.

Asked by benjamin.chaim94 4 days ago

Answered by cor-el 4 days ago

  • Solved

Update size

I am on a metered/limited phone hotspot connection most of the time. When Firefox indicates there is a new update available, I need to know how much data transfer it req… (read more)

I am on a metered/limited phone hotspot connection most of the time. When Firefox indicates there is a new update available, I need to know how much data transfer it requires. If an update is large, I need to take my laptop to a free WiFi location. Thanks

Asked by Mr.Dan 3 days ago

Answered by TyDraniu 3 days ago