Showing questions tagged: Show all questions
  • Solved
  • Archived

Unexplained popus

Hello, I trust my email finds you well. On two occasions recently I googled something and when I click on the page I wish to visit, a popup appears with celebrations rain… (read more)

Hello,

I trust my email finds you well.

On two occasions recently I googled something and when I click on the page I wish to visit, a popup appears with celebrations raining from the top of the screen and then a survey follows.

Please see the images I uploaded here.

Is this a virus / malware or legit or a popup that got past ad-block plus?

Looking forward to hearing from you. Schalk

Asked by schalas 1 year ago

Answered by schalas 1 year ago

  • Solved
  • Archived

Trouble With "Members Only" Sites

I have several websites where I am a paying customer to be able to access content. On some of them when I log into their site I am not recognized as being logged in, whe… (read more)

I have several websites where I am a paying customer to be able to access content. On some of them when I log into their site I am not recognized as being logged in, when I open a new tab on that site. On the New York Times website it will sometimes happen when I link to individual stories from the front page, but a simple page refresh then will show I am logged in.

On my job search website though Flexjobs (at www.flexjobs.com ) it almost always opens the page as if I am not logged in. It's maddening to have to log in again and then try to find where I was!

I'm running the latest version of Firefox, and have cleared the cache.

Asked by Kathy 1 year ago

Answered by the-edmeister 1 year ago

  • Solved
  • Archived

I can't find my saved logins!

Hello Team Mozilla, I use my browser to save usernames and passwords to my browser but from yesterday I can not find them to my browser. How do I get them back? Thanks in… (read more)

Hello Team Mozilla,

I use my browser to save usernames and passwords to my browser but from yesterday I can not find them to my browser. How do I get them back?

Thanks in advance,

Joachim Mabula

Asked by Joachim Mabula 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Firefox Enhanced Tracking Protection Strict Mode blocks GoSquared Chat Widget by default.

Hello! My name is Russell Vaughan and I'm a Sales Engineer at GoSquared. We noticed that Firefox's Enhanced Tracking Protection now blocks our chat widget in strict mode … (read more)

Hello! My name is Russell Vaughan and I'm a Sales Engineer at GoSquared. We noticed that Firefox's Enhanced Tracking Protection now blocks our chat widget in strict mode as it is loaded from GoSquared.com

Our chat widget is not reliant on our Analytics tracking. If you block just our tracking endpoints, opposed to all of gosquared.com, our chat widget will still load and be functional. However, all tracking will still be blocked. We've worked with most of the other tracking blocking tools to solve this.

Is there any way you can help us resolve this or point us in the right direction?

Asked by Russell14 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

question about Web Push notifications

In the support article about notifications: https://support.mozilla.org/en-US/kb/push-notifications-firefox it states: Sites can also use Push to update data in the backg… (read more)

In the support article about notifications: https://support.mozilla.org/en-US/kb/push-notifications-firefox it states: Sites can also use Push to update data in the background even without showing you a notification.

What data does this include?

I'm reluctant to use these notifications at all until I know what they could change without telling me.

Asked by xizzix22 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

How do I reset my browser to accept cookies from Yahoo

I keep having to sign into my Yahoo account to see my mail on my laptop and also my iPhone, regardless of having the check mark checked to keep me signed in for 2 weeks. … (read more)

I keep having to sign into my Yahoo account to see my mail on my laptop and also my iPhone, regardless of having the check mark checked to keep me signed in for 2 weeks. When I look at how to fix this, information leads me to trying to figure out how to fix my Firefox to accept cookies from Yahoo. Any information would be welcomed, it's making me crazy!

Asked by Mickie 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Block autoplay not working

I know there a quite a few os this same question, but they're old and none of their solutions work. I have checked Block Audio and Video Autoplay in my settings, but Fir… (read more)

I know there a quite a few os this same question, but they're old and none of their solutions work.

I have checked Block Audio and Video Autoplay in my settings, but Firefox does not block them. Audio block seems to work sometimes but video block never does.

This is extremely annoying and I need help.

Thanks.

Asked by maya 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Download login locations/password changes/abnormalities for security review.

Hello, Please, advise as to how I can go about undertaking a full review of my security situation. I am particularly concerned as: - My gmail account password was accesse… (read more)

Hello,

Please, advise as to how I can go about undertaking a full review of my security situation.

I am particularly concerned as:

- My gmail account password was accessed then changed (locking me out) and is only stored on Firefox - I was locked out of my Firefox account due to the 'Account Recovery' being changed to 'Disabled' without my doing so.

My internet setup is secure re VPN. etc.

Your prompt advice would be well appreciated! Thanks.

Asked by Octothorpe 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Firefox unchecks "Ask to save logins and passwords for websites"

Every time I reboot my computer, Firefox unchecks the "Ask to save logins and passwords for websites" checkbox and as a result, saved logins do not appear. It is annoying… (read more)

Every time I reboot my computer, Firefox unchecks the "Ask to save logins and passwords for websites" checkbox and as a result, saved logins do not appear. It is annoying and inexplicable. The logins aren't lost, but I shouldn't have to recheck the checkbox every time I start the computer. Is this a "feature" to force me to use an account to make passwords transferable by storing them in the cloud?

Asked by regeraghty 1 year ago

Answered by AMAN ARYAN 1 year ago

  • Solved
  • Archived

Cookies und Website-Daten Die gespeicherten Cookies, Website-Daten und der Cache belegen derzeit 99,0 KB Speicherplatz.

Hallo, sorry, dass ich in deutscher Sprache, in Abhängigkeit vom Wohnsitz, anfrage. "Cookies und Website-Daten Die gespeicherten Cookies, Website-Daten und der Cache bele… (read more)

Hallo,

sorry, dass ich in deutscher Sprache, in Abhängigkeit vom Wohnsitz, anfrage.

"Cookies und Website-Daten Die gespeicherten Cookies, Website-Daten und der Cache belegen derzeit 99,0 KB Speicherplatz.":

- Diese 99,0 KB lassen sich seit Wochen auch nicht manuell löschen, obwohl ich davon ausgehen darf, dass das Vernichten der Daten bereits im Rechnerabstellung erfolgen muss/soll.

Was sind Ihre Ziel führenden Lösungsempfehlungen? Auch die Neuinstallierung der Browser-Software führte leider ganzheitlich-nachhaltig nicht zum Ziel.

Was verbirgt sich konkret unter den '99,0 KB', wie kann ich das wo einsehen und endlich die Löschung manuell oder eingestellt automatisiert wahrhaftig löschen?

Besten Dank für Ihre Unterstützung bereits im Voraus.

Freundliche Grüsse C. Wilhelm

Asked by cw 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Firefox 77.0 Not Storing My Cookies?

After updating to Firefox 77.0, it no longer store my cookies between sessions. I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked. … (read more)

After updating to Firefox 77.0, it no longer store my cookies between sessions.

I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked.

I tried deleting the cookies.sqlite file and replace it with an archived cookie.txt file, but Firefox 77.0 no longer converts cookies.txt to cookies.sqlite.

I then tried backing up the cookies.sqlite file after a Firefox session spent signing into various accounts, but it too seems to get cleared out.

What the heck ?

Asked by jason_cheng 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Shortcut to saved logins and passwords

To access the saved logins and passwords for websites, one has to select Options -> Privacy & Security -> Saved Logins. Is there a shortcut for that? I've aske… (read more)

To access the saved logins and passwords for websites, one has to select Options -> Privacy & Security -> Saved Logins.

Is there a shortcut for that?

I've asked this question 2 years ago (https://support.mozilla.org/en-US/questions/1243997) but the suggested solution does not longer work.

Thank you all.

Asked by dr 1 year ago

Answered by Shashank Shekhar 1 year ago

  • Solved
  • Archived

Saving my preference for logins and passwords for websites.

Each time I start Firefox I have to open the menu, click Options, click Privacy and Security, and check the box "Ask to Save Login and Passwords for Websites". How can I… (read more)

Each time I start Firefox I have to open the menu, click Options, click Privacy and Security, and check the box "Ask to Save Login and Passwords for Websites". How can I save this Option/preference so that I don't have to do this each time I open Firefox?

Asked by Succentrix Lewisville 1 year ago

Answered by McCoy 1 year ago

  • Solved
  • Archived

Cookies exceptions not working

Hello, I'm having some problems with cookies exceptions. When I add cookies exceptions from Settings > Privacy & Security > Exceptions they do not work. When I … (read more)

Hello,

I'm having some problems with cookies exceptions. When I add cookies exceptions from Settings > Privacy & Security > Exceptions they do not work. When I add exceptions from that page - Page info > Permissions they work. I think there is something wrong with the Exceptions in the settings area or some hidden setting I don't see...

By default I am using private mode and blocking all cookies.

On attached image you can see first entry I added in the settings page and second from permissions menu in page info.

Would appreciate your help.

Thank you.

Asked by Red-Herring 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

missing some of the passwords after update to 76.0

After update to 76.0 which "..strengthens protections for your online account logins and passwords, with innovative approaches to managing your accounts during this criti… (read more)

After update to 76.0 which "..strengthens protections for your online account logins and passwords, with innovative approaches to managing your accounts during this critical time:" Firefox has "strengt away" multiple passwords. Set to default the search engine and removed all of my addons.

Asked by icextend 1 year ago

Answered by Pallavi kumari 1 year ago

  • Solved
  • Archived

Setting "Never Remember History" is now disabling all add-ons

My Add-ons are disabled and disappear from the tool bar everytime I try to use the privacy setting of "Never Remember History" I spent a few hours going through the trou… (read more)

My Add-ons are disabled and disappear from the tool bar everytime I try to use the privacy setting of "Never Remember History"

I spent a few hours going through the troubleshooting suggestions, safe modes, clean boots, (3) reinstalls, and I have isolated the problem down to this.

If I turn on Never Remember the icons disappear from the tool bar and the custom set up and they are disabled for all intensive purposes. They still appear as installed and active on the Add-on screens.

Is there a fix for this problem ?

Asked by Fallonjd 1 year ago

Answered by Shashank Shekhar 1 year ago