Firefox Community Forum

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

Roughly every 2 weeks I backup important files to a external hard drive.

One of the things I always backup is my Firefox profile. I have been doing this for years without any problems.

I 7zip my profile and copy it to the hard drive.

I tried to do this yesterday (July 25 2025), and was getting access denied messages for files in the profile. So I tried to simply copy the profile. Same thing access denied.

I cleared the history, used wise disk cleaner, rebooted my machine and tried again. Same thing access denied when trying to backup or copy the profile.

I am assuming that this is happening since 141 because I updated Firefox since the last time I backed up my profile, and never had a problem previously.

Could anyone have an idea what the problem is? Thank you for your time.

Windows 10, latest version.

I hit a shortcut, I think, and heard the trackpad, then one of the three open tabs was isolated from the rest in a separate, almost chromeless window.

It's not in the taskbar pop-ups but instead has its own icon. In this 'chromeless' window there is no option to add a tab or window, there is no area to move it (I have to carefully use emtpy space in between buttons to move it). The top just fell off, that's basically it.

I have never seen this and have been using Firefox from the start way back when. I didn't install anything; this just happened as I was reading something and accidentally touched a key. Nothing changed, no settings were adjusted, nothing.

This option is not in the tabs menu or anywhere. I must say I kinda like it for this one 'tab' (which is a solo chromeless window) but I do need the menu and so on for productivity.

One of the screenshots shows this 'window', the other shows that 'window' is not part of the regular pop-up tabs in the taskbar but rather has its own icon, as if it were an app, in that taskbar.

What in the world is this? Can someone help?

Hi everyone Since sep-15, The "Open previous windows and tabs" function is NOT working .. everytime i have to reopen all the previous tabs. I am not sure if any update has caused this. Please help. Thanks

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, it just moves the location of the search bar. I've included some images to better illustrate the problem.

Is there any way we can restore the favicons?

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it going? I would hate to switch back to Chrome or Edge instead.

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Bonjour, je ne peux plus me connecter à ma boite mail hotmail.com depuis la version 144.0.2 (64bits) de Firefox Je suis avec Windows 11 famille 64 bits - 24H2 et 25H2 (j'ai essayé avec les 2 versions) avec un compte local. Je choisis de me connecter avec un mot de passe et après avoir validé le mot de passe, j'arrive sur une page qui me dit d'utiliser un autre appareil ou une autre méthode de connexion. Je joins les fenêtres de connexion étape par étape Avec Google Chrome (que je ne veux pas utiliser), je me connecte sans problème à ma boite mail avec les même étapes décrites ci-dessus. Pouvez-vous m'apporter une solution ? Merci, Marc T.

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the about:config and all of my pinned shortcuts are still there, but they're not appearing on the actual page itself. Are there any other settings that I'm not aware of?

Since yesterday, I have not been able to add new bookmarks. I want to add two new ones. (I can update or delete bookmarks.) I have read and tried the solution article (https://support.mozilla.org/en-US/kb/cant-add-change-or-save-bookmarks), but the fix did not work for me. I am using Windows 11 Pro (fully updated) and Firefox 143.0.1 (64-bit). By the way, Brave is my secondary browser. I can add the two new bookmarks in it without problems. Could someone provide a solution other than the one in the article that I have cited? Again, that solution did not work for me. Thank you.

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't work now. I've restarted with no luck.

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Good morning. I opened up Firefox this morning and all 4 rows of shortcuts were missing. I have gone into settings and made sure the settings for 4 rows was still the same. I cannot find them anywhere. Please help

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, no other site has this problem, and it happens even opening links to Twitch channels directly. I've added and screenshot of the problem.

I'd love some help or at least know if this is a problem on Twitches end or not. Thanks.

I have no ability to connect to the IRS.gov account log in page. When attempting to do so, the link reverts to a maintenance page, with the hopeful message: "We apologize but there seems to be an issue completing your request. Please try again in a few minutes." An error URL is also attached.

Error from: https://sa.www4.irs.gov/sso/?resumePath=%2Fas%2FfuB6lQpSku%2Fresume%2Fas%2Fauthorization.ping&allowInteraction=true&reauth=false&connectionId=SADIPACLIENT&vnd_pi_requested_resource=https%3A%2F%2Fsa.www4.irs.gov%2Fola%2F&vnd_pi_application_name=OLA Reference ID:

This is not a new problem and has been ongoing for over a year. I have found several messages in the Mozilla support system describing the exact same problem from different users. There does not seem to be a fix that has been found. The information that I have found regarding the IRS website does not suggest that it will only work with Chrome or Chrome based browsers. But I can easily use the site with Edge.

There are several sites that I am unable to access with Firefox that force me to use Edge. I understand that Firefox has its security idiosyncrasies. But As this number climbs, and to include what are public facing government sites, a question I will soon ask is why use the Fireofox browser?

Mozilla sidebar has been replaced by "Choose an AI chatbot to use in the Firefox sidebar." How do I undo this and return to Mozilla standard Firefox sidebar. Not at all what I want to do. Help

Hello, Firefox won't save my download history between sessions, history is set to remember. I tried doing the refresh on the installer and even reinstalling firefox and deleting all mozilla folders in %localappdata% and %appdata% before reinstalling. it just forgets all downloads once I close firefox.

Video Link

Hi friends, I need to watch Offline a series of professional videos from a website I study with. I'll be in a place with no internet for a while so I wish to know how to use the "work offline" modality to do that. Can the browser "remember" videos in the same way it remembers visited page?

I remember in the 90s / 2000s was possible to "save" pages to read Offline later on... Is that still possible?

Thanks