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Fire HD8 Plus

I've just bought a Kindle Fire HD8 Plus and can't seem to download Firefox so I can sync the device. When I try it says "currently unavailable". Why would a download by… (read more)

I've just bought a Kindle Fire HD8 Plus and can't seem to download Firefox so I can sync the device. When I try it says "currently unavailable". Why would a download by currently unavailable?

Asked by Betsy Craig 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Regarding " Guest Mode ", & "Private Browsing " in Forefox Browser

Respected Sir/Madam, I would like to know,Why, Mozilla Firefox Staff,have NOT provided," Guest Mode " in their browser. Even though,I am using the latest & most updat… (read more)

Respected Sir/Madam, I would like to know,Why, Mozilla Firefox Staff,have NOT provided," Guest Mode " in their browser. Even though,I am using the latest & most updated version of the same,I can NOT find it,though Google Chrome & Microsoft Edge are already providing us,these options. 2) What is the Exact Difference between these 2 modes of browsing.Which is MOST SAFE,HOW? Can you please email the Merits & Demerits of both to me,as,I want to learn. Requesting herewith for a clear cut & Candid reply,& thanking you, Shrineevas

Asked by Shrineevas Sant 1 year ago

Answered by cor-el 1 year ago

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Hourglass page loading icon

Some months before I used to have an page loading icon which was some dots, going left to right and backwards. Recently, I have got an hourglass which I didn't know how I… (read more)

Some months before I used to have an page loading icon which was some dots, going left to right and backwards. Recently, I have got an hourglass which I didn't know how I got it and it doesn't look as neat as the previous one.

Asked by Konstantinos Fotiadis 1 year ago

Answered by cor-el 1 year ago

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Glitchy/distorted text occasionally displays on websites

Recently (~2 days ago) I would be scrolling down a website and the text would glitch out into black/white/colorful squares. Now it happens randomly and I don't know what … (read more)

Recently (~2 days ago) I would be scrolling down a website and the text would glitch out into black/white/colorful squares. Now it happens randomly and I don't know what causes it. The glitch would follow as I scroll, and I could refresh the page or highlight portions of the text to get rid of the distortion. I have tried quitting out of Firefox, booting it in safe mode, and uninstall-reinstalling it. None of that has helped. Attached are screenshots of the glitch. It seems to be getting more frequent (?)

I did some system scans/diagnostics to check that it wasn't a hardware issue, and there's no problem on microsoft edge or other applications like discord/steam, so it seems to be a Firefox issue.

Asked by swang8868 1 year ago

Answered by FredMcD 1 year ago

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Tab Issues and closing Tabs

Hi all, Super frustrating!! I have a few tabs open in Firefox, cant click the X to close them you have to really really be super accurate with the pointer to be able to … (read more)

Hi all, Super frustrating!! I have a few tabs open in Firefox, cant click the X to close them you have to really really be super accurate with the pointer to be able to click to close, same when I am trying to click on a tab bar, it wont move to another tab option unless I am really accurate and click on it right in the sweet spot, really annoying and only had this issue for the last couple days Latest update and running a Mac latest OSX Any help would be appreciated before I switch browsers again

Thank you

Asked by Welshie 1 year ago

Answered by cor-el 1 year ago

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Letters missing from web pages

Letters (most noticeably x, y, and z) appear to be missing from text in web pages. Running macOS 10.14.6 with Firefox Browser 80.0. Note the image from the drop down menu… (read more)

Letters (most noticeably x, y, and z) appear to be missing from text in web pages. Running macOS 10.14.6 with Firefox Browser 80.0. Note the image from the drop down menu on this support page. Missing y's, z's, and x is replaced by quotation marks (ie Firefo" Snc).

I have seen this sporadically on a couple of macs that I own. Text seems okay in Safari.

Thank you for your help!

Asked by Brian 1 year ago

Answered by cor-el 1 year ago

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save credit card

I can't find how to save credit card info in Firefox Help article says, under Privacy Security, Autofill, there's a "save credit card button" There is no such button … (read more)

I can't find how to save credit card info in Firefox

Help article says, under Privacy Security, Autofill, there's a "save credit card button"

There is no such button

Asked by KT 1 year ago

Answered by Wesley Branton 1 year ago

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Ebay page does not display properly

When I choose any other option then remember history. Ebay page does not display properly. Only way to get it working is to choose remember history. Please fix it as I ju… (read more)

When I choose any other option then remember history. Ebay page does not display properly. Only way to get it working is to choose remember history.

Please fix it as I just don't like my browser to remember history

Asked by dipakkhatri 1 year ago

Answered by dipakkhatri 1 year ago

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More than just three 'recently closed windows'

Hello I have enabled at Startup the feature (Restore Previous Session) BUT, what happened is: I had peacefully closed my 38-tab window so I can access it later, but :( I … (read more)

Hello

I have enabled at Startup the feature (Restore Previous Session)

BUT, what happened is:

I had peacefully closed my 38-tab window so I can access it later, but :( I was downloading some programs and doing some things and each time they kept opening new windows, so more than 3 had opened. And now I am not able to reopen my 38-tab window again.

Now it has been raised to 5 or 6 probably. I am trying not to open new more windows and are using Private browser so I don't need to open more Firefox 'new' (windows).

So is there any way I can happen to restore (previous sessions) for more than just 3, or at least that were open on a certain day ??

All the best! Waiting for your reply.

Asked by Mark 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox loading pages from cache after latest update

I do web design. And my problem is that I used to click the refresh button in firefox and it would instantly load an updated version of the pages I was working on. But no… (read more)

I do web design. And my problem is that I used to click the refresh button in firefox and it would instantly load an updated version of the pages I was working on. But now it does the exact same thing I hate about chrome. It loads pages using cached css and javascript files. And the only way to view the updated websites is to go private mode which is very annoying. Is there an option to get around this? Or it's a software problem?

Asked by oleg.zyx 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Printing Problems with Firefox

I have a new HP printer and I am using Firefox from a Windows 10 PC. I am plagued with Paper Mismatch errors when printing emails from Firefox. After a lot of trouble sho… (read more)

I have a new HP printer and I am using Firefox from a Windows 10 PC. I am plagued with Paper Mismatch errors when printing emails from Firefox. After a lot of trouble shooting, I have found that this problem seems to be confined to Firefox, as it does not happen when using other browsers, e.g. MS Edge. I have tried resetting all Firefox printer settings and the problem still happens when opening Firefox in Safe Mode.

The print job stops with the error message Paper Size Mismatch after the 1st page, and printing will not continue or even move on to the next job until the error is cancelled from the printer's control panel. This means I have to be working next to the printer and cannot print remotely.

In the printing dialogue box under Printing Preferences, the paper size shows Letter, whereas I am using A4 in the printer, and this is the mismatch causing the problem. I can change the paper size in Printing Preferences from Letter to A4, but I have to do this for every job seperately as the paper size setting always reverts to Letter. This is totally impracticable.

Regretably, I will have to stop using Firefox unless there is a solution. Can anyone help me to change the paper size setting to always default to A4, please? Thanks in anticipation.

Asked by CSH 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Embedded video won't play

Embedded videos at a particular website do not play in FF 80.0.1 (64 bit). My system is running Ubuntu 20.04.1 LTS. I have tried workarounds but none have provided a reme… (read more)

Embedded videos at a particular website do not play in FF 80.0.1 (64 bit). My system is running Ubuntu 20.04.1 LTS.

I have tried workarounds but none have provided a remedy. There could be a bug in FF causing this but I'm not sure.

Here is an example link: https://www.sbs.com.au/cyclingcentral/video/1788049475999/Winning-moment-Stage-14

This is the behaviour I see: After I click the play button in the lower left of the embedded frame the video begins to load. The beginning of an ad flashes into the video box but cuts out before playing. The video box is then loaded with the first shot of vision I wish to view but does not play.

I use four FF profiles with various modifications to improve privacy and security. When these changes occasionally cause problems with website function I try loading the website in a FF profile with reduced security/privacy controls. Modifications include changes to privacy and security settings, browser extensions and about:config changes.

Cascading through profiles with a step-wise reduction in the number of modifications still wouldn't permit me to play videos from this site. Even my vanilla FF profile with only a few UI tweaks does not play the video. After that I tried loading problematic pages in a brand new, freshly created vanilla FF profile to which no changes had been made. Videos still wouldn't play in a pristine profile with zero user modifications.

My internet connection comes via a smartphone mobile hotspot. The phone has a system level ad blocker running (Android phone, Blokada app) but switching it off did not allow the videos to play.

After that I tried a different browser. I installed Brave browser via Snap. Version 1.13.82 Chromium: 85.0.4183.83 (Official Build) (64-bit)

It played the video first time. Therefore internet connection to site is good. Did not load advertisement at start of video, no flash of ad content. When the video panel is loaded in Brave a large yellow play button is superimposed on the first frame of the video. The button is a yellow circle with a right-pointing yellow triangle inside it. Clicking the white play button in the lower left corner of the embedded video frame does not play the video. Clicking the large superimposed yellow icon initiates video play.

I'd be grateful for advice on how to rectify this problem.

Asked by Nullius 1 year ago

Answered by cor-el 1 year ago

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Opening attachments in Gmail

I'm using Gmail in Firefox 80.0.1. When there is a Word or .pdf attachment on a gmail message, clicking on the attachment opens the dialogue box attached below. Despite… (read more)

I'm using Gmail in Firefox 80.0.1. When there is a Word or .pdf attachment on a gmail message, clicking on the attachment opens the dialogue box attached below. Despite checking the box, "Do this automatically for files like this from now on," the box continue to pop up with the next attachment on another email. Is there a way to make it "automatic?"

Asked by rsuchyta1 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Why is Firefox downloading .json files and how do I stop it?

Since two weeks ago, Firefox has downloaded stg-backup-[date]@drive4ik.json files in folder "STG-backups-FF-80.0.1" under downloads. I have no idea why and I want it to s… (read more)

Since two weeks ago, Firefox has downloaded stg-backup-[date]@drive4ik.json files in folder "STG-backups-FF-80.0.1" under downloads.

I have no idea why and I want it to stop. Anyone know anything?

Asked by canadianicicles1999 1 year ago

Answered by Wesley Branton 1 year ago

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Soundcloud website no longer loads

A few weeks ago, Soundcloud stopped loading, but only on Firefox / Win10 PC even after disabling ad blockers. The site continues to work in other browsers and mobile apps… (read more)

A few weeks ago, Soundcloud stopped loading, but only on Firefox / Win10 PC even after disabling ad blockers. The site continues to work in other browsers and mobile apps. It began to work again in FF for a short while, but it's been down a solid two weeks since. I've put in a support request with Soundcloud but never heard back.

No errors ever appear, it's just completely blank. Site-wide. Nothing will load. I can't find anything online describing this issue.

I'm dreading having to wipe out all of my cookies, history, cache, saved logins/passwords, etc. and I'm hoping there is some other recourse. Any help or suggestions would be greatly appreciated!

Asked by zuben3 1 year ago

Answered by cor-el 1 year ago

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Can't add custom root CA

Desired behavior: I can add my own trusted Certificate Authority next to all the others. Actual behavior: After clicking “Import” and selecting the root CA's cert file,… (read more)

  • Desired behavior: I can add my own trusted Certificate Authority next to all the others.
  • Actual behavior: After clicking “Import” and selecting the root CA's cert file, reloading the website it certifies still yields an Unknown Issuer error.

I am running Firefox 80.0 on Fedora Linux 32.

This certificate file works perfectly fine on another browser.

Asked by ishygddt_xyz 1 year ago

Answered by ishygddt_xyz 1 year ago