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How to unblock VTT files not being loaded into HTML video pages viewed on local disk?

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience… (read more)

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

Asked by roberto32 1 year ago

Answered by cor-el 1 year ago

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Firefox doesn't remember my progress for videos using Vimeo player

I watch videos on dropout.tv which uses the Vimeo SDK as their player for the videos. After switching to Firefox, the video progress has consistently started from where I… (read more)

I watch videos on dropout.tv which uses the Vimeo SDK as their player for the videos. After switching to Firefox, the video progress has consistently started from where I left off on Chrome. The site doesn't remember where I ended the video when I watch it on Firefox. I assume this has to do with the cookies, but I've manually added "dropout.tv" to the list of exceptions in Firefox settings so that that site is always allowed to store cookies.

Returning briefly to Chrome, the player immediately tracked my progress again, so the issue is definitely related to Firefox somehow.

Asked by Rasmus 1 year ago

Answered by Dropa 1 year ago

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microsoft Pop-up

Every time I log in or refresh outlook, I get an email ad for outlook upgrade. It is from microsoft, and can be opened as an email, but it is an ad and can't be blocked. … (read more)

Every time I log in or refresh outlook, I get an email ad for outlook upgrade. It is from microsoft, and can be opened as an email, but it is an ad and can't be blocked. These emails remain blocked with Brave, and I am running an ad blocker. Will mozilla update to remove these ads, or is there an ad blocker that works better with Mozilla. When I inspect it, the first line shows:-

<!doctype html><html dir="ltr" xmlns="http://www.w3.org/1999/xhtml" translate="no"><head><meta charset="utf-8"/><meta http-equiv="X-UA-Compatible" content="IE=edge"/><meta http-equiv="pragma" content="no-cache"/><meta name="viewport" content="width=device-width,initial-scale=1,user-scalable=0"/><meta name="google" value="notranslate"/><meta name="format-detection" content="telephone=no"/><meta name="scriptVer" content="20220513004.19"/><meta name="physicalRing" content="WW"/><meta name="environment" content="Prod"/><meta name="bootFlights" content="sourcelistapi,novaappbar,sendClaimsChallengeInQuery,performanceDatapointHealth,patchnode"/><meta name="cdnUrl" content="//res.cdn.office.net/"/><meta name="backupCdnUrl" content="//res-2.cdn.office.net/"/><meta name="cdnContainer" content="owamail/"/><meta name="devCdnUrl" content=""/><meta name="ariaUrl" content=""/><meta name="compactAriaUrl" content=""/><meta name="wcssFrameUrl" content="https://webshell.suite.microsoft.scloud"/><meta name="scriptPath" content="scripts/"/><meta name="owaIsAuthenticated" content="OwaIsAuthenticated"/><link rel="shortcut icon" href="/mail/favicon.ico" type="image/x-icon"/><link rel="apple-touch-icon" href="//res.cdn.office.net/assets/mail/pwa/v1/pngs/apple-touch-icon.png"/><noscript>JavaScript must be enabled.</noscript><title>Outlook</title><style>@font-face {

Asked by 64bit_windows_10_user5 1 year ago

Answered by Dropa 1 year ago

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cookies

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have… (read more)

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have tried umpteen ways around this to no avail. Google Chrome does not have this problem!! I am using version 100.0.2

Asked by Elgar 1 year ago

Answered by cor-el 1 year ago

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Browser freezes using Gmail and Youtube

Hello, Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all… (read more)

Hello,

Recently I was forced to install some "stuff" on my work laptop. Unfortunately, I am not quite sure what they installed. I have contacted my IT department and all I've gotten in response is that "we haven't blocked any browser or sites."

Since this update, I find that Gmail will eventually show an error and when I go to refresh the page, the loading screen never completes. Additionally, Youtube will eventually declare that I have no connection and at that point I can no longer open new browser tabs.

I have updated Firefox, used troubleshooting mode, removed extensions, turned off ad blockers (uBlock Origin), and nothing seems to work—these issues always appear again eventually.

I would greatly prefer to not use Chrome, so if there is anything I can do to fix these issues I would be all ears to know what it is.

Thank you, John

Asked by johnvemery88 1 year ago

Answered by cor-el 1 year ago

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Firefox locking up / hangs after using search

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I pre… (read more)

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I press the show desktop button and then try to reveal Firefox, none of the windows will appear. I'd have to go into Windows Task Manager and be lucky enough to terminate the correct process containing the tab, or else I'd have to start all over again.

Asked by lokeyhermit 1 year ago

Answered by lokeyhermit 1 year ago

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OneDrive photos not loading

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank.… (read more)

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank. Screenshot attached.

This is working fine on Google Chrome, but I would prefer not to use chrome for privacy reasons.

Can anyone help me with this?

Regards, Harrison

Asked by h.bade93 1 year ago

Answered by h.bade93 1 year ago

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Duckduckgo opens links as https://html.duckduckgo.com/html

Hi, I'm using Duckduckgo as my search engine, but when I type in a search string, it Firefox prepends it with https://html.duckduckgo.com/html/... This opens a search p… (read more)

Hi,

I'm using Duckduckgo as my search engine, but when I type in a search string, it Firefox prepends it with https://html.duckduckgo.com/html/... This opens a search page that doesn't follow my dark theme. When I click on a link, another link is added that creates a link back to the same URL, causing a loop. This never happened before I upgraded to Ubuntu 22.04 & the latest version of Firefox, 100.0.2. How can I change this back?

Thanks!

   -John

Asked by jlcenter 1 year ago

Answered by jlcenter 1 year ago

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The requested URL was rejected. Please consult with your administrator. Your support ID is: 15199799165570062406

The requested URL was rejected. Please consult with your administrator. Your support ID is: 15199799165570062406 This is the site https://one.walmart.com/content/usone/… (read more)

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 15199799165570062406

This is the site https://one.walmart.com/content/usone/en_us/company.html this site I connect to for work related issues, I can use private browsing, but not the regular browsing.

Asked by Seekerkiller 1 year ago

Answered by cor-el 1 year ago

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Extremely slow start-up(Win10)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old… (read more)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old, but recently defragmented and, outside of <this> particular issue - it's not a problem. System is dusty, but system is system. For some reason virtually any other program launches more or less just fine. A particularly heavy game can pull gigabytes of data in about the same time that Firefox is bottlenecked to kilobyte speed.

It's not a conflict of start-ups, I have only the driver necessities in there. it's not a windows start-up issue, the browser can take as much time even a minute after windows is loaded. It's not a (anti)virus. Because I don't use either. It's not some 15 year old Celeron trying to handle W10, FX8320 should be able to handle opening a web browser. It's not a ton of extensions, and it's not even Firefox accounting, it happened before I registered. From extensions it's only ublock origin and VPN.

My personal three guesses are:

-More than 3-5 tabs on average, but, last I checked, the tabs aren't loaded upon start-up. And power users have sessions of dozens of tabs. -100-200 bookmarks. Again, not sure how hard is it to read a text data, unless it also has to load some thumbnails or icons or whatever. -Software aging.(Latest stable firefox, updates are on, and it has been running far less than this 4 year old system)

Reinstalling the system isn't a solution. Nor is reinstalling Firefox. Nor is dumping bookmarks, because otherwise why bookmark them. I'd just like to know why is Firefox limited to kilobyte speed of initial page loading. It can't be a damaged HDD cluster, otherwise I'd feel it outside of start-up.

With my limited knowledge of PC - it's usually a random read issue. Because like every memory benchmarks(HDD and RAM) can show hysterical speeds when loading\copying some 50gigs of a single file, if it's a few hundreds of thousands of small files - it becomes random and tanks. But what I don't understand why does Firefox have THAT much clutter? Is it really the bookmarks?

Asked by Wirxaw 1 year ago

Answered by Wirxaw 1 year ago

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Firefox won't open https://www.metrobyt-mobile.com/

I am running Firefox 100.0.2 64 bit and now after literally years of visiting https://www.metrobyt-mobile.com/ to pay my mobile bill every month, it won't open the page. … (read more)

I am running Firefox 100.0.2 64 bit and now after literally years of visiting https://www.metrobyt-mobile.com/ to pay my mobile bill every month, it won't open the page. [See image of error]. I have gone into settings | browser privacy and tried turning off blocking for cookies, tracking content, cryptominers, and fingerprinters. No difference. I have gone into Enhanced Tracking Protection and clicked on Manage Exceptions and it won't give me an option to add the website. The site opens normally in Chrome. I find the instructions for "What to do if a site seems broken", but there is no shield or broken shield next to the web site address to click on. [See second image].

Asked by panchorob 1 year ago

Answered by user104147805413306348376805769878442569366 1 year ago

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How to open local files in Firefox 100 snap?

I'm on Ubuntu 22.04 which is using the snap package of Firefox. It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and ru… (read more)

I'm on Ubuntu 22.04 which is using the snap package of Firefox.

It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and run `firefox /tmp/test.html`, it returns a file not found error. Why?

I don't have the problem with files in my home directory.

Asked by simon.eu 1 year ago

Answered by jonzn4SUSE 1 year ago

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Google search stops working

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't u… (read more)

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't use their website https://www.google.com or search using Firefox's address bar or search bar. Searching with other search engines like Bing is working normally. In order to get Google search working again, I have to close and restart Firefox. However, after some time, it stops working again. How can I fix this problem?

Asked by frankT68 1 year ago

Answered by cor-el 1 year ago

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Lots of text is suddenly a different font

I was browsing a site when suddenly most of the text got almost unreadably small. I was just scrolling and I don't think I had my hand on the keyboard so I don't think I … (read more)

I was browsing a site when suddenly most of the text got almost unreadably small. I was just scrolling and I don't think I had my hand on the keyboard so I don't think I accidentally activated a shortcut. I checked on another site and I noticed it's now a different font than it was before. I tried reloading firefox and my laptop and it didn't change anything. What did I change? My default font setting is lora, which isn't the font things have changed to

Asked by ntpk 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox DPI scaling

Is there any way (as in Thunderbird, via layouts.css.devPixelsperPx) to enlarge everything on a given monitor/display/colorDepth setting? Or an approach using userChrome.… (read more)

Is there any way (as in Thunderbird, via layouts.css.devPixelsperPx) to enlarge everything on a given monitor/display/colorDepth setting? Or an approach using userChrome.css that impacts everything, not just displayed text in the browser. Yes, this is a "tired old eyes" (excessive nanoseconds spent looking at bigger and bigger displays with higher and higher resolution) type question. My setup is multiple boot OS including Windows 11, Ubuntu, Manjaro, Arch. In each Firefox is the default browser, but Chrome and Edge seem to have more fine-grained controls for managing the chrome display than Mozilla. Using the latest 64-bit Firefox (100.02) if that's helpful.

Asked by mondalealex 1 year ago

Answered by cor-el 1 year ago

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Google and its subdomains not functioning/resolving/communicating properly

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. A… (read more)

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. After a few minutes though, a dialog at the top of G-mail (multiple accounts) appears stating it wants to re-connect, and will try and reconnect indefinitely with no success until the browser is closed and reopened. Also, calendar will stop working, and attempting to connect to any other google service (search, keep, drive, etc.) results in no DNS resolve, with sometimes the search bar URL changing to "about:blank." I have tried resetting the browser and re-installation (both at a user and administrative permission level) with no avail. Is this a known problem, or is it suspected there is another culprit here? It is worth noting that this is my company laptop, and that my coworker has also recently began running into this issue.

Thanks!

Asked by cjcullen4 1 year ago

Answered by cor-el 1 year ago

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Many legitimate Web Sites not loading

Hi I have been experiencing rejection of access to many legitimate Web Sites. I have attached the error I get even when trying to get to a mozilla web page. This is get… (read more)

Hi I have been experiencing rejection of access to many legitimate Web Sites. I have attached the error I get even when trying to get to a mozilla web page. This is getting both frustrating and limiting in my desire to support, which I do, Mozilla's strategy of privacy and freedom.

I am using Fedora Linux Version 34 and Firefox Version 100.0.2 64 Bit. I did not experience these problems months ago. I have kept everything up to date as far as I can with my OS limits, if any.

I want to examine what is going on and would like to know where to look. Any help would be appreciated ... Robert

Asked by robweir 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Can't connect to Google since Firefox 100

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me th… (read more)

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Asked by peterkronenberg 1 year ago

Answered by Terry 1 year ago