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access to search blocked by "I'm Not A Robot"

every time I enter some words for a search the system blocks access with an "I'm Not A Robot" process. while I always get past this it is annoying and has only started h… (read more)

every time I enter some words for a search the system blocks access with an "I'm Not A Robot" process. while I always get past this it is annoying and has only started happening in the last few days.

Asked by johnwatts11 1 day ago

Last reply by Denys 1 day ago

  • Solved

Purchase a VPN installation.

Hello, I have three devices: a desktop and a laptop with Windows 10, and another laptop with Ubuntu (LINUX). I read that I can purchase a VPN installation. Do I need to… (read more)

Hello,

I have three devices: a desktop and a laptop with Windows 10, and another laptop with Ubuntu (LINUX).

I read that I can purchase a VPN installation. Do I need to buy three separate VPN installations or one with a single login and password?

Thanks, Pavel

Asked by Pavel 2 weeks ago

Answered by Paul 2 weeks ago

  • Solved

Firefox supplied email issue

When signing in to websites, firefox offers e-mail address options that havebeen used before on that site. But right now it keeps offering two, one of which is incorrect… (read more)

When signing in to websites, firefox offers e-mail address options that havebeen used before on that site. But right now it keeps offering two, one of which is incorrect, and I thought there was a way to fix that, but right now I cannot remember it.

This is explicitly for sites where I have told firefox *not* to save the password, and it is offering up potential email/login. entries *only*.

I do not want to tell firefox to not offer to autofill anything ever, because that saves time when the entries are correct. but here they are *not* correct and I need to clear them for this one specific website.

How do I do that?

Asked by Foxfree99 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

Pop up ads

I keep receiving a popup seeming to be from McAfee security regarding a virus on my computer. It isn't from that security firm. The ad locks my system till I shut off and… (read more)

I keep receiving a popup seeming to be from McAfee security regarding a virus on my computer. It isn't from that security firm. The ad locks my system till I shut off and restart my computer. This is very annoying and occurs on all installed browsers. Is there anything I can do about this annoying thing?

Asked by cmickler 3 weeks ago

Answered by TyDraniu 3 weeks ago

  • Solved

Closed Tab Groups

All my Tabs Group have disappeared from the Tab Bar. I can see the Closed Tab Groups in the drop down but i can't find a way to re-open Closed Tab Groups. Any clues welco… (read more)

All my Tabs Group have disappeared from the Tab Bar. I can see the Closed Tab Groups in the drop down but i can't find a way to re-open Closed Tab Groups. Any clues welcome. Running 146.0 and on the beta update channel.

Asked by bill 1 month ago

Answered by Mark 1 month ago

  • Solved

I lost all my data because the synchronization failed

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server… (read more)

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server. Nothing happened at all.

On my Android phone, the data is still there, but when I tap “Synchronize now,” nothing happens either. I’ve tried signing out and signing back in multiple times, but still nothing works.

I also tried switching to a different computer and a different internet connection, but it still didn’t work.

What should I do now?

Asked by tranthanhsang224 1 month ago

Answered by tranthanhsang224 1 month ago

  • Solved

Don't want searches to use ai

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my w… (read more)

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my web browser searches are not under the control of firefox, but for privacy and security I kill cookies when I end browsing sessions. So I am not staying logged in to search engines when I finish my sessions, and setting my preferences to 'no ai assist' on DDG doesn't last session to session because the search engine defaults to 'ai assist' searches now, as does google.

Are there any search engines that do not use ai?

Has anyone written an extension/add-on to FF that would add 'minus ai' to all my searches no matter what browser I use? Or otherwise indicate to search engines that I do not want ai-assisted summaries period?

We've got various privacy options built into FF--this is why it is my preference always--and it would be LOVELY to have a 'no ai' option too.

Asked by Foxfree99 2 months ago

Answered by Mark 1 month ago

  • Solved

Lost old firefox bookmarks

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome b… (read more)

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome browser only. why was i not allowed to save old bookmarks before new firefox updated.

Asked by eros.bellio 2 months ago

Answered by alejiri 2 months ago

  • Locked

Email is not a valid email address

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a mes… (read more)

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

Asked by yoanhlebarov 2 months ago

Last reply by Denys 2 months ago

  • Solved

ftp and firefox

I tried to use a ftp link setting firefox as the default ftp app, not realizing firefox no longer supports ftp. I am unable to reset the default app and can't find the se… (read more)

I tried to use a ftp link setting firefox as the default ftp app, not realizing firefox no longer supports ftp. I am unable to reset the default app and can't find the setting to do so. I downloaded filezilla and wish to set it to be the default app for ftp. Can someone help me with this? Before anyone suggests it, resetting firefox to default settings is not an option.

Asked by Wayne 3 months ago

Answered by mattc 2 months ago

  • Solved

Pinned Tabs in Firefox Developer Edition

Good morning, I'm running Firefox Developer Edition 143.0b6 on Linux Mint 22.1. A couple of weeks ago I noticed that when moving tabs on the left-hand side they'll instan… (read more)

Good morning, I'm running Firefox Developer Edition 143.0b6 on Linux Mint 22.1. A couple of weeks ago I noticed that when moving tabs on the left-hand side they'll instantly get locked into an inscrutable and seemingly impossible to fix "pinned mode". Is there a way to turn this off? It is driving me crazy. I've looked through Settings > General > Tabs and about:config and didn't see anything relevant. If anyone has run into this or knows a workaround, I’d be grateful to hear it.

Asked by michael432 4 months ago

Answered by Agent virtuel 4 months ago

  • Solved

Dark mode broken after update

I am on Linux Mint 21.2, and I just updated Firefox (141.0). Now, the bookmarks bar, toolbar, and the tabs (everything above the displayed page), as well as the menu, boo… (read more)

I am on Linux Mint 21.2, and I just updated Firefox (141.0). Now, the bookmarks bar, toolbar, and the tabs (everything above the displayed page), as well as the menu, bookmarks menu, and sidebar, are in light mode even though I have dark mode set (They were dark before the update). I tried playing with the Dark Mode settings to no avail. My system is set to dark mode in general. Are others experiencing this? Is there some sort of fix?

Asked by cnuzzi2552 5 months ago

Answered by cnuzzi2552 5 months ago

  • Solved

Update to 141.0 lost previous tabs

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. … (read more)

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. Can I still recover them?

Asked by robin33 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved
  • Archived

User-Agent Stylesheet

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into … (read more)

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into Firefox Dev Editions user-agent style sheet and noticed that the styling for nested h1 elements is still the same. I'm wondering why that is the case, since I was under the impression that all the major browsers had completed make the necessary adjustments at the end of May 2025.

Asked by Paul 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago