Showing questions tagged:

Firefox sync not working across devices after update - ref c93967

duplicate of /questions/1574756 thread After the latest Firefox update (ref c93967), my bookmarks and saved passwords are not syncing across my devices. I have tried sign… (read more)

duplicate of /questions/1574756 thread

After the latest Firefox update (ref c93967), my bookmarks and saved passwords are not syncing across my devices. I have tried signing out and back in but the issue persists. Any suggestions?

Locked 1 12

Sent tabs are arriving in private browsing windows

Hi all, Starting at the weekend or end of last week I think, when I send tabs to another device when that device is switched off then when I open Firefox on the other dev… (read more)

Hi all, Starting at the weekend or end of last week I think, when I send tabs to another device when that device is switched off then when I open Firefox on the other device, the sent tabs are loaded in private browsing windows, not the main window with my saved tabs in. Sometimes all sent tabs arrive in one private browsing window, sometimes in one private browsing window for each tab. As I can't drag private tabs into the main window this is really annoying! How can I stop this happening please? Cheers :)

Solved 1 56

Is anyone else seeing Firefox "send tab to device" not working properly?

Anybody else having issues with this feature? It had been working well to send tabs from my tablet and phone to my desktop computer, which I have been doing due to the la… (read more)

Anybody else having issues with this feature? It had been working well to send tabs from my tablet and phone to my desktop computer, which I have been doing due to the lame way that FF uses for filing bookmarks into folders on the mobile devices.

A few days ago I started seeing "unable to send" popping up after a delay, instead of "tab sent" which typically appears immediately. Sometimes, the tab is sent even though it says it wasn't and sometimes it will send it after repeated attempts, and other times it doesn't. My wireless network and ISP connection are high speed and reliable.

So far, the problem only appears when trying to send from mobile to desktop. Sending from the desktop to mobile seems to work fine. The problem started while using 147.0.4 and persists after upgrading to 148.

Solved 2 99

Firefox Sync Data Loss After PC Reset - Recovery Request

Hello Mozilla Support Team, I am writing to request assistance with recovering my Firefox Sync data. I recently reset my PC and after reinstalling Firefox and logging bac… (read more)

Hello Mozilla Support Team,

I am writing to request assistance with recovering my Firefox Sync data.

I recently reset my PC and after reinstalling Firefox and logging back into my Firefox account, my bookmarks and saved passwords are completely gone. I believe the sync may have overwritten the server-side data with an empty local profile after the reset.

Account email: [edited from public] @gmail.com Approximate date of data loss: 02 25 2026

I had been accumulating this data for approximately 1 years and it is very important to me. Could you please check if there is any backup of my sync data on your servers that could be restored?

Thank you for your help.

Solved 2 143

for synchronizing my account I need an email with a code. but that didn´t reachh me in time. What can I do?

Hello! I try so transport my tabs in Firefox to a new PC. Therefor I try to login, to be loged in I need an email with an code (6 numbers) But this email isn´t sent. I di… (read more)

Hello! I try so transport my tabs in Firefox to a new PC. Therefor I try to login, to be loged in I need an email with an code (6 numbers) But this email isn´t sent. I didn´t get it, or much to late. What can I do? Thanks for your help, best regards Kurt Füchtler

Locked 1 93

I signed into my firefox account on my wife's computer and now ALL of her bookmarks and passwords are mixed in with my data

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that compute… (read more)

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that computer. I've signed out and relogged in on my computer. This is not a temporary issue. All of her data is somehow in my account. This seems like a MAJOR security flaw of the software. Were both using Windows 11 computers.

Solved Archived 5 295

Account sync

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email… (read more)

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email. Mind you, I have not even entered a password or verified that email address yet. I cannot even remove that email from the profile now, even if I do and try to re-sign, the accounts page says I am already synced to the typo email.

Locked 1 87

sync all tabs

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, ri… (read more)

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, right clicking on device name allows you to open all tabs from a device at once." does not work. Right clicking does nothing. Version 147.0.2 (64-bit) in Windows 11. Thank you.

Solved 3 237

Sync failed between operating systems

I have changed operating systems from windows to linux mint. I made sure to sync my profile before uninstalling, but now the profile looks to be empty. there are no saved… (read more)

I have changed operating systems from windows to linux mint. I made sure to sync my profile before uninstalling, but now the profile looks to be empty. there are no saved passwords or bookmarks. This worked when I changed between different windows devices last year, but this time it seems stuck. I will check on a windows device when able, but in the meantime, are there any other ways to troubleshoot this?

Solved 2 182

Syncing tabs isn't working

I use an iMac (2019) and MacBook (2015) but my tabs aren't syncing between the two. I've refreshed the syncing a few times but the MacBook is still showing two lots of t… (read more)

I use an iMac (2019) and MacBook (2015) but my tabs aren't syncing between the two.

I've refreshed the syncing a few times but the MacBook is still showing two lots of tabs for the iMac, and both of them are showing pages that are no longer open.

I'd really like to be able to move between the two so if anyone has any suggestions on how to get FireFox to sync, I'd be really grateful. :-)

Locked 1 67

Firefox Profiles Feature

I started using the new "Profiles" feature in firefox, and I created profiles one one device. However I am finding that the profiles are not syncing across my devices. Bo… (read more)

I started using the new "Profiles" feature in firefox, and I created profiles one one device. However I am finding that the profiles are not syncing across my devices. Both are Windows 11 VMs, I tried doing manual syncs, singed out and back in to both devices. But the Profiles I create on each just do not seem to sync, is this the expected behavior ?

Solved 2 91