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  • Solved

blocked 3rd party cookies

I use Kaltura to record lectures and post them to my course at the U of Utah on Canvas. This semester, Firefox will not allow me to open "my media" where the Kaltura reco… (read more)

I use Kaltura to record lectures and post them to my course at the U of Utah on Canvas. This semester, Firefox will not allow me to open "my media" where the Kaltura recordings are posted on Canvas. I get the following message: It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.

I copied the Kaltura web address 670542.kaf.kaltura.com that I can see in Chrome and pasted it into a Chrome browser and it goes to my recordings in Canvas when I use Chrome. The same site doesn't work in Firefox. How do I unblock Kaltura third party sessions? Thank you.

Bob McKnight U of Utah Instructor

Asked by robert.mcknight 4 months ago

Answered by Dee 4 months ago

  • Solved

Dark Theme

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks Email me at [email]@… (read more)

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks

Email me at [email]@Hotmail.com.

Asked by mmathe8 4 months ago

Answered by artur6912 4 months ago

  • Solved

Getting pop-up for critical virus alert when running 96.0.3 on Win 10 Pro

I'm running 96.0.3 on a fully patched Win 10 Pro system - both O/S and programs. When Firefox is running I'm getting these pop-up error messages randomly with changing c… (read more)

I'm running 96.0.3 on a fully patched Win 10 Pro system - both O/S and programs. When Firefox is running I'm getting these pop-up error messages randomly with changing content. They stay on screen for some seconds and then go away. Message states it's from (via) 5.back2yard.biz. I put that in my hosts file and I'm still getting them. My network is a cable modem hooked to Xfinity and then cable connected to another fully newer patched router. All addresses are 10. range. I ran both a Malwarebytes scan and a Windows Security scan - both are clean.

I'm unable to upload a small image after a hour so I'll give up on that right now.

Asked by oldserverguy 3 months ago

Answered by oldserverguy 3 months ago

  • Solved

firefox keeps blocking 3rd party cookies their settings do not work

A website I use to move money - getting message telling me cookies is blocking 3rd party cookies. and I need to enable 3rd party cookies. I go to settings in firefox and … (read more)

A website I use to move money - getting message telling me cookies is blocking 3rd party cookies. and I need to enable 3rd party cookies. I go to settings in firefox and for the information to set settings to enable cookies 3rd party they do not work. They tell me to check and uncheck boxes that I do not even have for setttings. I never had this problem before until Jan. of 2022. I have to use a different browser to get to the website and complete my task. There is something in the Firefox browser or they made changes/updates. Need step by step instructions. NEED TO TALK TO SOMEONE.

Asked by marschall3 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

My omnibox is just permanently broken for it seems one website.

This was the original thread <https://support.mozilla.org/en-US/questions/1363425#answer-1471931> In short, to summarize the original issue, one day after clearing … (read more)

This was the original thread <https://support.mozilla.org/en-US/questions/1363425#answer-1471931>

In short, to summarize the original issue, one day after clearing my 'recent history' 100% once, gmail.com never ever became autofilled again. I can't get it to show up, no matter what.

I even refreshed firefox, still didn't help, sadly. The only thing left is to uninstall FF but that's a headache I don't want to do. and there's no guarantee that it would work.

Tried disabling all my extensions except for the most obviously fine ones like momentum. Didn't seem to help. <https://support.mozilla.org/en-US/questions/1176553> This guy had the EXACT same problem I had. So I followed through these suggestions. Didn't help.

1. Does anyone know what the right keywords for this would be if I want to google others who have similar issues? Looks like I can only just hope other people have the solution. But I've googled things like firefox not suggesting history in omnibox search. Hasn't come up with anything that worked yet.

Asked by marshall929 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Question abou SQLite

Hello, I have a Dell Windows 10 laptop. … (read more)

Hello,

I have a Dell Windows 10 laptop. I read that the Firefox bookmarks are stored in the places.sqlite database. I deleted places,sqlite from the Old Firefox Data> vs1vf21j.default-1591989997105 folders, but when I opened my Firefox browser, the bookmarks were still there. Is this the place where bookmarks are stored?

Thank you

Asked by jpowel 3 months ago

Answered by cor-el 3 months ago

  • Solved

Websites not loading

Since January 14 2022, my Firefox (and other browsers like Safari & Chrome) can't load certain websites, notably meetup.com and guardian.co.uk. I've checked with both… (read more)

Since January 14 2022, my Firefox (and other browsers like Safari & Chrome) can't load certain websites, notably meetup.com and guardian.co.uk.

I've checked with both ISP and Apple support (Macbook Air M1 2020 on Mac OS 12.1). After running tests, both maintain there are no issues with internet connectivity.

I'm aware that Mozilla (as far as Firefox goes) is working on a solution and has offered a workaround. I have tried it and it doesn't work.

Does anyone have any suggestions?

Asked by Dialogix 4 months ago

Answered by Dialogix 4 months ago

  • Solved

Close Tab button on left

Obviously people have asked this before, but those threads all seem to be closed now. The idea that a browser would not want to have a consistent UI with every other part… (read more)

Obviously people have asked this before, but those threads all seem to be closed now. The idea that a browser would not want to have a consistent UI with every other part of the operating system is absolutely nuts, so why is it not easier (or even automatic?!) to place the 'close tab' button on the left when running on a Mac operating system?

I have tried the solutions recommended here – https://support.mozilla.org/en-US/questions/1253751 – but without any success. Maybe someone could help me understand what I am doing wrong? Better yet, maybe Mozilla could remove the need for such workarounds and implement what ought to be a standard feature?

Asked by Kit Marsden 4 months ago

Answered by cor-el 4 months ago

  • Solved

Firefox 96 not loading pages, or even home page

Submitting using Chrome, which may have to become my default browser. Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000 Since installing FF 96, the program has … (read more)

Submitting using Chrome, which may have to become my default browser.

Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000

Since installing FF 96, the program has stopped loading pages. Will not even load home page. Starting in troubleshooting mode sometimes works, but sometimes does not.

No extensions are installed.` I have tried Refreshing. I have uninstalled and reinstalled. Neither helps. Multiple instances of FF are started with every launch, even when the launch results in a blank page.

Any advice would be helpful.

Thank you,

Steven Sacks

Asked by steven.sacks 3 months ago

Answered by steven.sacks 3 months ago

  • Solved

Firefox saving to /run/user/1000/docs

This morning there was an Ubuntu software update and afterwards Firefox wouldn't work, it just opened and hung without ever connecting to a website. So I uninstalled, pur… (read more)

This morning there was an Ubuntu software update and afterwards Firefox wouldn't work, it just opened and hung without ever connecting to a website. So I uninstalled, purged and reinstalled from Ubuntu Software and everything seemed ok. However, whenever I now try to save something, for instance images, the save to directory will default to /run/user/1000/docs even though I have my downloads folder selected in settings. I can change to the directory I want to save to and it will save there, but when I next save something it will again want to go to the /run/user/1000/docs folder. Further, I find that a copy of anything I save has also been saved into that folder, creating a new sub-directory to do so. I tried clear data in settings but that didn't delete those files and they are protected in file manager so I can't delete them myself. This will fill my hard drive pretty quickly as well as being really annoying having to change the save directory every time. What can I do to rectify this? I've now got version 96.0 (64 bit) installed.

Asked by paulhurford 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Locked

access to sky casino

i have use firefox for many years now. in the last 10 days i have been unable to access my sky casino account but can still get in using using microsoft edge, why? is th… (read more)

i have use firefox for many years now. in the last 10 days i have been unable to access my sky casino account but can still get in using using microsoft edge, why? is there a phone number to question this to somebody?

Asked by cancale 4 months ago

Last reply by Seburo 4 months ago

  • Solved

Firefox 96.01 blocks access to popmoney on my credit union's website.

Firefox 96.01 seems to be blocking access to popmoney through my credit union's website. The error message states that I must allow third-party cookies, but Firefox 96 do… (read more)

Firefox 96.01 seems to be blocking access to popmoney through my credit union's website. The error message states that I must allow third-party cookies, but Firefox 96 doesn't have an option to specifically enable/disable third-party cookies. I can do this easily on Microsoft Edge, so I have to fall back on Edge in order to use popmoney.

Copy of error message:

"We're sorry for this error. In order to use this service, your internet browser must accept third-party cookies. Please refer to your browser's online help for enabling cookies in your system. Please try again after you enable the cookies."

Asked by scotsman2 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Walmart Site Not Working Firefox 96.0.2 64-bit

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for pro… (read more)

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for products but when you try to add a product to the cart nothing happens. You also can't actually go to the cart. Last time I used Walmart was a few weeks ago and everything worked fine!

Asked by brw111 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

session restore a month out of date

The last 2 times I've had to restart my laptop unexpectedly (ie not shut down properly), Firefox has loaded tabs from a month or so prior which means I lose recent tabs. … (read more)

The last 2 times I've had to restart my laptop unexpectedly (ie not shut down properly), Firefox has loaded tabs from a month or so prior which means I lose recent tabs. Anything I can do to keep the automatic session restore more up to date? Couldn't find anything in settings that might apply.

Asked by Ripley 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

FireFox insists on trying to Restore Previous Session even though it's OFF in settings and there's no user.js

I need to re-post this question as, although it has been asked previously, that session is now closed. It only started happening recently, but I'm not sure whether to bla… (read more)

I need to re-post this question as, although it has been asked previously, that session is now closed. It only started happening recently, but I'm not sure whether to blame the latest FireFox version, 96, or Windows 10, 21H2. I also run Avast and MalwareBytes AVs.

Asked by dholford 4 months ago

Answered by dholford 3 months ago

  • Solved

can't find mozilla bookmark files on external hard drive

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows… (read more)

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows 10 (the new one is on, i think, whatever the newest version of windows is). I cannot turn on my old computer, so I can't export the bookmarks, but the hard drive is fully functional. The problem is, I can't find where the bookmarks are located. I have tried looking through the files, I have "show hidden files" on, I have tried manually searching for "places.sqlite" and I have tried doing the %APPDATA% thing. I can see other folders on the hard drive very easily, so it shouldn't be the fault of the hard drive. If you know how I am able to find the files, please go through it step-by-step; I'm not proficient in computer things, and something that may seem very obvious and instinctive to you may be what I'm messing up on.

Asked by thefirstpunmaster 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

The 96.0 update has forced my background into Dark Mode

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a… (read more)

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

Asked by flippy12321207 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Cannot login to credit union, security code mismatch

Credit Union of Denver has an alert that Firefox may impede access to accounts, and it has been this way for over three weeks. When I try to login I get the notice "Secu… (read more)

Credit Union of Denver has an alert that Firefox may impede access to accounts, and it has been this way for over three weeks. When I try to login I get the notice "Security Code Mismatch." No other browser has this problem. Is anything being done to fix this well-known problem?

Asked by wayne-man 4 months ago

Answered by wayne-man 4 months ago

  • Solved

unable to visit http site

Hello, I'm not sure if I chose the right topic above. I'm trying to visit a site which is still using http. But Firefox is automatically redirecting to https, where of c… (read more)

Hello, I'm not sure if I chose the right topic above.

I'm trying to visit a site which is still using http. But Firefox is automatically redirecting to https, where of course it cannot resolve the site.

In settings, I have it set for "Don’t enable HTTPS-Only Mode". But still, Ff is redirecting.

I don't know. Maybe I should set for https only, and then enter an exception??

I have searched for a solution, but for every solution I find, when I look up how to do it, it says, before you try this, try that first. After about 5 rounds of that, I got too confused and gave up.

Oh, I also cleared the cache, but no help.

I've enabled all the extra info below. But let me know if you need any other specific info. Do you need the address of the website?

Thank you very much.

Asked by brynn2 2 months ago

Answered by brynn2 2 months ago