Firefox Community Forum

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 152.0.3 (64), no additional Extensions or Plugins, no VPN and have run through the troubleshooting suggestions. Also I uninstalled and reinstalled Firefox. Note: currently I do have extensions installed, previously I did not, however with or without the problem exists Attached screenshots

Issue persists on Incognito Mode and it goes away if I use different browser.

Since 2 days issue like this happened and it is retroactive meaning all previous conversations are also blank, all replies of chatgpt are blank except replies with image generation, those are fine.

Before you recommend me to do something please keep in mind that Incognito itself does not help.

I am able to share that chat, paste it in my firefox and page is blank. https://chatgpt.com/s/t_69f4b354cc188191a7959c2d443fed9d

I can use this adress on different browser and it works fine

When I try to attach file via drag & drop, the Firefox always display "Download file" as attachment. I don't know why because it properly worked before. but after some updates, drag & drop is not working.

The version of Jira at my office is not changed for years(v8.12.1#812002-sha1:7c28d59) and drag & drop is working via Chrome, Edge and etc.

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

I am unable to access certain sites on my desk top computer. I have had geek squad check my computer and no issues. Example home depot lowes and Macy's. Can get there using Google chrome. Can access other sites on Firefox but not all

Fonts in the digital issues of the LA Times are changed. They appear as serif initially, but quickly change to a sans serif which appears to big for the space. The headlines are squeezed together and touching. Body copy is affected also. How to keep the fonts as they first come in?

Hello all

 Firstly I have been using Firefox for about 2 decades and it has always worked perfectly - you can take a bow.
Now for my problem
I have been using Firefox for internet banking for many years without any problems - the usual login, password ans secret questions. Just after Xmas my bank updated it's website and suddenly nothing works. I was told that it now only works on Chrome and NOTHING else - not Firefox, Edge or anything else. I am able to log-in but can't see my account balances or perform any other functions - it just jams up to the point that I even have trouble closing Firefox.
I use Firefox exclusively because I don't trust Chrome or Google - they are just a massive data collection/sharing operation. I have Chrome Mask installed but it just doesn't make any difference.

 Is there anything that I can do or add-on to over-ride this problem?

I am running Mint Linux 22.2 with Firefox 151.0.1

I have not been able to access Gmail using Firefox for several weeks. When I try to access it, I receive a message from Google. It's says "Temporary Error" It says to wait a couple of minutes and try again. I have done that repeated and have waited now for several weeks. The message said if it did not work, sign out and sign back in. That did not work. Since I cannot access it from Firefox, I am having to use Chrome. I prefer using Firefox. Would appreciate any suggestions to get Gmail working again using Firefox. Thank you.

My laptop seems to be on the correct time zone, but when I access websites through Firefox they seem to see a different time. For example, it's currently around 6 p.m. where I live and that's what my laptop says, but when I open my email in Firefox it thinks it's already after midnight. This discrepancy has shown up with multiple websites, so I'm pretty sure it's something going on with the browser. It only happens on my laptop though, not on the mobile version of Firefox. There is no setting to change time zone in Firefox settings so I can't fix this. Please help!

With Mozilla Firefox for Linux Mint 150.0 after logging into Chase Bank , when trying to pay off my credit card, I get a message: "It looks like this part of our site is not working right now". However the site works perfectly with Chrome, thus the problem must be with Firefox. I have cleared the Chase cookies and still getting the same result.

Hi, On many financial sites I get comments like "We understand the importance of viewing your statements through online banking, we will be glad to assist. Upon reviewing your account, the reason why you are getting an error message is due to using Firefox web browser. Firefox is not compatible with our system, please use Google Chrome, Safari, or Microsoft edge. If you have any further questions please contact us."

We, you and I, know that Firefox is an excellent browser. We want to continue using it.

Who at Firefox has the authority to ask these sites, I could provide an example, how Firefox can rectify this so that we don't have to change browsers?

I just wanted to both report the issues and double check with anyone else potentially experiencing the issue.

Problem: On high refresh rate monitors (mine is 240hz) I begin to see issues when scrolling and viewing videos. It's not necessarily screen tearing (I think) but it's especially prominent on YouTube where elements of the video appear across the whole screen in flashes as the video is playing. I've moved the browser to other monitors that are 60hz and the flashing disappeared. I even tried on incognito mode and it still appears. I've restarted the browser and even my computer but the issue persist. I've even tried other browsers but the issues is only on Firefox.

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 106 (old, but can't update) has no problem. There are also a number of captchas that are simply invisible to firefox. Why is this happening?

My Firefox browser (nightly snap 154.0a1 on Ubuntu 24.04) has been misbehaving lately (~2 weeks now) and I'm at a loss why.

First, when I scroll using the mouse wheel, the scrollbar continuously shoots back to the top constantly during scrolling.

Second, when I type text in a Google box and hit enter key, it drops to the next line - like one would expect in a text processing application.

Third, when on YouTube, trying to rewind/forward video instead starts navigating to clickable links. Of particular note (see the attached screenshots) is the appearance of text (such as "Skip navigation" and "Volume" to name a few) - something I've never seen before.

This happens with a new profile as well.

Now, I know that nightly will sometimes have broken items but this is a weird one. I at one time thought the batteries on my wireless keyboard could be responsible but new batteries (confirmed new with a digital multimeter) did not change that.

I'm on Ubuntu 24.04 LTS fully patched. Anyone here with ideas on what it might be?

FF 115.27.0 esr Desktop Win 7 Pro 64 bit. I regularly use a web site where the drop down box and other link do not work. https://nypost.com/us-news/. Nothing happens when click on the "Section" drop down at top of page. When get to the bottom of the page and click "See more stories" nothing happens. The web site works fine if I use Chrome on this pc and when I use FF on my Win 10 pc. I have tried disabling add-ons, start FF in Troubleshoot mode, refreshing FF, and disabling Tracking Protection. About the only thing I have done is remove FF and re-install. Any ideas?

some sites are not opening in time it takes a lot time at last it says Mozilla no not supported it can not open the site needed eg ghrish login that is government site

Lately, on certain websites, like Fox News - I open a tab in a new link and it just spins.

Today, I just tried to register an account with a glass company, and I hit the button to register, and nothing happened.

Yesterday on a different site, I went to place an order, and everything grayed out and it just stayed like that.

What do I need to adjust in order for this to stop happening?

Thanks! Shari Blauner

I am getting an error message when I'm trying to pay my Xfinity bill in my account (for at least 2 months now). I have to switch to Chrome to be able to complete this transaction. I don't have an issue with any other sites.

I have CentOS Stream release 8 on my laptop and desktop, with firefox-115.11.0-1.el8.x86_64

If I connect to some sites, such as signin.costco.com, www.tesla.com/modely, www.airindia.com, www.meijer.com, I get errors such as You don't have permission to access "http://www.tesla.com/modely" on this server. Reference #18.71951eb8.1774502305.1a7c7680 https://errors.edgesuite.net/18.71951eb8.1774502305.1a7c7680 You don't have permission to access "http://www.airindia.com/" on this server. Reference #18.c50e2017.1774501671.2dadbdb4 https://errors.edgesuite.net/18.c50e2017.1774501671.2dadbdb4

The error appears invariant of my IP address (different IPv4 addresses after rebooting my router, or an IPv6 address via a proxy). I have Firefox 60.7.2esr and 78.5.0esr on an older machine. Those sometimes work to some of these sites, but don't support all the site functionality, e.g. I can't actually login to Costco. www.tesla.com/modely works in 78.5.0esr. The Firefox on my Android tablet works for tesla; I haven't checked all the other sites. In conversation with my ISP (Starlink) customer service AI, I have tried deleting cookies and disabling plugins (only H264 and Widevine) with no effect. It suggests there is a problem with Akamai fingerprinting the browser.

I get edgesuite errors using Lynx or elinkx or curl also

I can't download some pdfs, notably my bank statements. I CAN download some pdfs. Eg, I can download my car manual (although it's a process of downloading it to my Google Drive). However, trying to download my bank statements, Firefox gives me no options at all, and, indeed, I get an error message. Yet I CAN download my bank statements using Google Chrome! I've carefully checked all my Firefox settings, but nothing seems to address this problem. I've spoken to my bank, and they don't know why I can't download them either. When I try to download the statements, I get a screen saying it can't give me a 'Preview' (see attached screenshot), but there's a 'Download button. When I click that I get a white screen with the 'error' message:

"No API key found in request. request_id: d52e0732a3d10a75b1ec58534845c15c"

(2nd attached screenshot.)

I have asked about this before on this forum, but to no avail.