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  • Solved

Bookmarks not showing in Bookmarks toolbar items anymore

Hi, Before updating Firefox yesterday, I was able to see my 2 bookmarks folders in the Firefox toolbar. Now after updating, I need to click a button with 2 chevrons point… (read more)

Hi,

Before updating Firefox yesterday, I was able to see my 2 bookmarks folders in the Firefox toolbar. Now after updating, I need to click a button with 2 chevrons pointing right which then shows me only 1 of my bookmarks folders.

There are actually 2 folders in here, which I can see if I go to the Bookmarks menu, but clicking the chevron button only shows a single folder. However the problem is that up until yesterday, those folders were right in the toolbar itself without any chevron button.

Has there been a change in the latest version? I don't see anything about this in the release notes.

Thanks,

- Tate

Asked by tate.mccormick 1 week ago

Answered by tate.mccormick 6 days ago

  • Solved

Color management settings don't work after Windows 11 was pushed on me.

Yesterday, I put my laptop in hibernate mode like I always do. When I turned it back on, I was greeted by Microsoft asking me to install Windows 11. Of course, I declined… (read more)

Yesterday, I put my laptop in hibernate mode like I always do. When I turned it back on, I was greeted by Microsoft asking me to install Windows 11. Of course, I declined the offer several times. I then noticed that everything I had opened was now closed. So I opened everything up again, including Firefox.

My laptop has a wide-gamut display, and colours look oversaturated by default. It's one "feature" of this computer that I don't like. So, anyway, I had to fiddle with the color management settings in Firefox to get page elements like images and text not to look blindingly saturated. Aside from videos still being unchanged, the settings worked great for many months. Now, suddenly after this push for Windows 11, the color management has seemingly gone back to what it was like before I got it looking right. Nothing I change has any effect. Change settings. Restart browser. Nothing. Repeat that process until I'm ready to launch my laptop out the window.

I closed out and then re-opened Firefox. I refreshed the browser. I rebooted the system. Nothing. All color management settings don't take any effect.

Asked by ben-grieve 1 week ago

Answered by ben-grieve 1 week ago

  • Solved

Why is FireFox doing this to my web page, why is it ignoring styles and style sheets?

There are two images here the one in green is Firefox the other in Chrome. One of these is loading correctly and one is trashing the image layout. It is something that Fi… (read more)

There are two images here the one in green is Firefox the other in Chrome.

One of these is loading correctly and one is trashing the image layout.

It is something that Firefox is doing to the images...

CSS and or Styles tell Firefox what to do and Firefox is not doing it???

What can I do to render these in Firefox the way Chrome renders them?

Asked by ernest.buffington 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Error 3000 in twitch

Hello guys, I just got a new M2 SSD and I just decided to reinstall Windows and everything on it. However, when I installed Firefox I started getting this exact error mes… (read more)

Hello guys,

I just got a new M2 SSD and I just decided to reinstall Windows and everything on it. However, when I installed Firefox I started getting this exact error message on all twitch streams: "Your browser encountered an error while decoding the video. (Error #3000):. Keep in mind I have tried most if not every "fix" I've found. I've disabled the hardware acceleration, cleared cookies and cache, I've disabled the extensions, I've tried Incognito mode, I do not have a third-party anti-virus and I do not have a VPN. This works on all other browsers and it used to work on Firefox before I wiped my PC, so that I can install Windows again. I really do not want to use a different browser, I love everything about Firefox right now.

Any suggestions will do, thank you very much.

Asked by ae.dimitar 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Missing Window and tabs, not in history

I love how the new tab page clearly states "Never fear losing a closed tab again.", and then when a window disappears it is followed by zero history to recover it. I have… (read more)

I love how the new tab page clearly states "Never fear losing a closed tab again.", and then when a window disappears it is followed by zero history to recover it. I have not restarted Firefox, let alone my computer since the last time the window was seen (about half an hour ago). It's not in my Alt+Tab tray hiding. I don't even remember closing the tab--though it's possible my keyboard double pressed when I was closing another window. (It's old and has a tendency to double hit keys). But now I have lost a window with at least 20 tabs open--mostly things i had yet to deal with and don't remember the URL to get back to it.

What use is my history and ability to reopen accidentally closed windows if everything just disappears from it within half an hour after the window could've been closed?

I would prefer to keep most of my browsing on Firefox, but I can't constitute that if I'm going to lose months worth of saved tabs randomly.

Asked by tibursio 1 week ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

Scrolling the web page by clicking the scroll wheel of the mouse does not work

I am using Moziall Firefox 64-bit with version 107.0 on Windows 10 21H2. I always like to scroll web pages with the mouse scroll wheel by clicking the mouse wheel and the… (read more)

I am using Moziall Firefox 64-bit with version 107.0 on Windows 10 21H2. I always like to scroll web pages with the mouse scroll wheel by clicking the mouse wheel and then moving the mouse up and down. I think you know this function. Normally a small circle with an up and down arrow appears, but not anymore. In other programs like Outlook, Word or Edge it still works.

For troubleshooting I have already deactivated all addons and started Firefox in safe mode. Unfortunately, everything has brought nothing.

Translated with www.DeepL.com/Translator (free version)

Asked by Andreas Fendt 1 week ago

Answered by cor-el 1 week ago

  • Solved

Desktop PC Firefox says 'Sync now but laptop Firefox says 'Syncronize now

My Desktop and Laptop show two different options for Firefox sync. The Desktop says 'Sync now while my laptop says 'Synchronize now. Both are Windows 10 and same version … (read more)

My Desktop and Laptop show two different options for Firefox sync. The Desktop says 'Sync now while my laptop says 'Synchronize now. Both are Windows 10 and same version OS and browser. Whats up with the difference here?

Asked by CCraig 1 week ago

Answered by cor-el 1 week ago

  • Solved

White Space Blocking Bottom of Browser

Hello, Please see the attached picture. On my laptop screen (but not my second screen monitor) when opening just Firefox, there is a considerable white bar at the bottom … (read more)

Hello,

Please see the attached picture. On my laptop screen (but not my second screen monitor) when opening just Firefox, there is a considerable white bar at the bottom of the browser that blocks website content. When I click on it, it brings me to another task I have open, such as Microsoft Word or my desktop.

Chrome and Edge does not have this problem, I checked. It is relegated to Firefox only.

How can I fix this?

Asked by lianalynn13 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Is there a way to remove recent bookmarks from the "hamburger menu"

Is there a way to remove recent bookmarks from the "hamburger menu" (says "Open Application Menu" on hovering)? The bookmarks there seem to only show the most recent book… (read more)

Is there a way to remove recent bookmarks from the "hamburger menu" (says "Open Application Menu" on hovering)? The bookmarks there seem to only show the most recent bookmarks added and there's no way to organize those or delete them without also deleting the bookmarks from the main bookmarks menu, which can be organized. There should be a way to not show bookmarks that are private bookmarks just because they've recently been added. I couldn't find an answer to this anywhere in support -- though I might not have been searching the right terms. Any and all help would be much appreciated. (Also, apologies if I put this in the wrong category. Wasn't sure what to use.) Thanks!

Asked by scott.andera 1 week ago

Answered by cor-el 1 week ago

  • Solved

Firefox install extension addon

I have a PDF file with an embedded MP3 file. Somehow I need to add an extension to Firefox so it will display the paper clip icon attachment symbol so I can download the… (read more)

I have a PDF file with an embedded MP3 file. Somehow I need to add an extension to Firefox so it will display the paper clip icon attachment symbol so I can download the MP3 file

Asked by bcinbend 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Facebook will only work in Private Tab. Normal tab is just a white screen

Hi. FF 107.0 64bit Up until yesterday I could open Facebook in a normal window, but yesterday it only opened to a white screen with a top banner with the FB logo on the l… (read more)

Hi. FF 107.0 64bit Up until yesterday I could open Facebook in a normal window, but yesterday it only opened to a white screen with a top banner with the FB logo on the left and grey circles on the right. I searched on here and Google and found this was a fairly kcommon problem. I opened FB in a Private window and all was well. I could also open FB in MS Edge no problem. I have tried the recommended guide to Settings> Privacy> clear cache/data/cached web content>clear. No change, still white screen in a normal window. As far as I remember I have not changed any setting or even gone into tools for sometime. I am at a loss as to what to do. Seems many others have this problem and have not been able to find a solution which does not give me much confidence. I am on Win10 fully updated.

Asked by alan_woolidge 1 week ago

Answered by cor-el 1 week ago

  • Solved

Website Notification requests continue to appear, even though I have the setting selected to block all

I have the notification setting set to block all requests for website notifications. https://www.bonsecours.com/ still managed to present such a notification (see the at… (read more)

I have the notification setting set to block all requests for website notifications.

https://www.bonsecours.com/ still managed to present such a notification (see the attached images)

NOTE: I recently had to reset FF due to the installation being corrupted during the install of an upgrade. I believe I have restored most of my settings on topics like access to microphones, push-notification requests, and the like, but I may have missed something relative to this. (When I first shut down all requests for push notifications, I believe it was still required to do so via about:config.)

Asked by DebraBk 1 week ago

Answered by DebraBk 1 week ago

  • Locked

Add-ons on title bar disappeared

For decades, the add-ons have been displayed on my title bar. Then I had some securities issues and to change some settings and somehow, the icons on add-ons disappeared… (read more)

For decades, the add-ons have been displayed on my title bar. Then I had some securities issues and to change some settings and somehow, the icons on add-ons disappeared from the title bar. Would like to restore them to the title bar. Can I?

Asked by jagman55 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

  • Solved

Between Oct 2022 and Nov 2022 Firefox has changed

My problem is a new issue with Firefox and CenturyLink. I tried chatting with Century Link and they keep referring me to Firefox so here is the issue. In October I was ab… (read more)

My problem is a new issue with Firefox and CenturyLink. I tried chatting with Century Link and they keep referring me to Firefox so here is the issue. In October I was able to log in to Century Link and view/download my current bill. This month when I try to view the bill all I get is a grey screen and no data. I have been forced to use Microsoft Edge which DOES allow me to view/download the bill. Also, the Chat feature on Century Link via Firefox does not work. It does work in Microsoft Edge. Something in Firefox changed in the past month and I haven't a clue what it is.

Asked by Rosaliy Lynne 2 weeks ago

Answered by Rosaliy Lynne 1 week ago

  • Solved

Autocomplete won't stop suggesting google

Whenever i start typing a "g" in the address bar, Google is recommended first. I would prefer for it to be something i commonly search for starting with g, but I can't se… (read more)

Whenever i start typing a "g" in the address bar, Google is recommended first. I would prefer for it to be something i commonly search for starting with g, but I can't seem to remove it. Using the usual shift+del doesn't remove it for some reason.

Thanks!

Asked by matistjati 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

CNBC tv failure

CNBC live tv (cnbc.com) fails when I press the play button. I have cleared cache, cookies and tried the troubleshoot mode. Using vanilla EDGE browser CNBC tv works. … (read more)

CNBC live tv (cnbc.com) fails when I press the play button. I have cleared cache, cookies and tried the troubleshoot mode. Using vanilla EDGE browser CNBC tv works.

Asked by hbruhl 2 weeks ago

Answered by hbruhl 1 week ago

  • Solved

Two incompatible firefox windows occur at once.

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks t… (read more)

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

Asked by swampert180 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago