Showing questions tagged:

Firefox: Reader View shows the wrong text

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page: https://www.britannica.com/biography/Pee… (read more)

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page:

    https://www.britannica.com/biography/Pee-Wee-Russell

where Reader View shows the text from:

    https://www.britannica.com/art/clarinet

(which is linked inside).

I am using Firefox 134.0 on MacOS (Sequoia 15.2)

Solved Archived 4 260

How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development. Your response Number 2 If you are referr… (read more)

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development.

Your response Number 2 If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/ Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions

My question is addressed once again, "Third attempt?" Please give a direct reply. Firefox should have the contact information since you permitted it to be part of your browser extension.

Back to my original question posted here once again Recently, the video downloader helper stopped working with videos of YouTube links. The video downloader helper on the Firefox window is grey, meaning inactive. I tried using a video from a LinkedIn web page and was able to download it. Any suggestion? I recently purchased the license for a video downloader helper. Thanks Arvind [edited email from community support forum]

Locked Archived 1 220

Firefox update (133->135) fails on Ubuntu 24.04 (snap refresh)

Update fails, apparently in post-refresh hook with the symlinks in /var/snap/firefox/common/snap-hunspell/ pointing to non-existent files in a non-existent directory (e.g… (read more)

Update fails, apparently in post-refresh hook with the symlinks in /var/snap/firefox/common/snap-hunspell/ pointing to non-existent files in a non-existent directory (e.g. to /snap/firefox/5701/usr/share/hunspell/en_US.aff where /snap/firefox/5701/ does not exist).

A thunderbird update (128.6.0esr->128.6.1esr) fails very similarly.

I used snap to update manually in order to see error messages:

donald@dhl-pd70sneg24:~$ snap refresh --list Name Version Rev Size Publisher Notes firefox 135.0-2 5701 270MB mozilla✓ - thunderbird 128.6.1esr-3 634 221MB canonical✓ - user@machine:~$ sudo snap refresh error: cannot perform the following tasks: - Run post-refresh hook of "firefox" snap if present (run hook "post-refresh":


rm: missing operand Try 'rm --help' for more information. ln: failed to create symbolic link '/var/snap/firefox/common/snap-hunspell/et_EE.dic' -> : No such file or directory ln: failed to create symbolic link '/var/snap/firefox/common/snap-hunspell/et_EE.aff' -> : No such file or directory


)

Starting and ending state of /snap/firefox/: user@machine:~$ ls -tl /snap/firefox total 0 lrwxrwxrwx 1 root root 4 Feb 6 08:24 current -> 5437 drwxr-xr-x 7 root root 201 Dec 10 10:01 5437 drwxr-xr-x 7 root root 201 Nov 25 19:59 5361

Solved Archived 2 161

account duplicates

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this wh… (read more)

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this where do I start

Solved Archived 1 290

Short Cut Tiles Only Displayed On First Tab

Since the Firefox 135.0 update loaded during the second week of February 2025, only the first tab displays short-cut tile rows ~ but thereafter all tabs are blank now. W… (read more)

Since the Firefox 135.0 update loaded during the second week of February 2025, only the first tab displays short-cut tile rows ~ but thereafter all tabs are blank now.

What is going on?

Solved Archived 3 212

Firefox won't load accounts.firefox.com

new install of firefox won't load accounts.firefox.com other browsers on the computer load it fine I've imported bookmarks and passwords and stuff, and since refreshed fi… (read more)

new install of firefox won't load accounts.firefox.com

other browsers on the computer load it fine

I've imported bookmarks and passwords and stuff, and since refreshed firefox but can't find a way to fully restore it to initial settings, even uninstall and reinstall won't do it

error messages from console:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/styles/62a53a14.main.css. (Reason: CORS request did not succeed). Status code: (null). Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/head.bundle.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/appDependencies.bundle.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/styles/3c59f525.tailwind.out.css. (Reason: CORS request did not succeed). Status code: (null). Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/app.bundle.en_US.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.accounts.firefox.com/bundle-f3c065c3bfd12957bbfc07df4a7dfa472ec1b92e/app.bundle.en_US.js. (Reason: CORS request did not succeed). Status code: (null). None of the “sha512” hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==”. accounts.firefox.com InstallTrigger is deprecated and will be removed in the future. accounts.firefox.com onmozfullscreenchange is deprecated. accounts.firefox.com onmozfullscreenerror is deprecated. accounts.firefox.com

Solved Archived 1 494

youtube video downloader doesn't work always

I have two accounts n Youtube and the same video downloader app installed. in the first account I cannot download any video and i get the message "no links ere found". if… (read more)

I have two accounts n Youtube and the same video downloader app installed. in the first account I cannot download any video and i get the message "no links ere found". if I switch to the second account in the same video, I have no problem and I do download the video. what can be the solution to the problem?

I installed the extension with the first account which I use as the primary one. at the beginning and for a few months it worked fine and suddenly it stopped working. I didn't do anything. I changed to the second account for other reasons, and I noticed that the downloader works without any problem.

Locked Archived 2 280

Can't download or attach file in Firefox

Firefox 135.0 (64-bit) on Ubuntu 22.04.5. When trying to save any file (download, save image etc.) or trying to attach a file (in web-based gmail client or WhatsApp web c… (read more)

Firefox 135.0 (64-bit) on Ubuntu 22.04.5. When trying to save any file (download, save image etc.) or trying to attach a file (in web-based gmail client or WhatsApp web client) nothing happens. Tried to refresh, switch off all extensions, clear download history - nothing helped. Chrome works on the same machine like a charm...

Do you have any suggestions?

Thank you

Solved Archived 2 150

Address bar jumps to top of window when I type

I am one of those old-fashioned guys who has a title bar on the main window, and inside this (from top to bottom) a menu bar (File/Edit/View etc), then the current set of… (read more)

I am one of those old-fashioned guys who has a title bar on the main window, and inside this (from top to bottom) a menu bar (File/Edit/View etc), then the current set of tabs, then the address bar.

I can click in the address bar and the caret appears, but the moment I start to type anything to edit the URL the address bar jumps up to to the top of the window, covering up the menus and tabs, with a menu of suggested URLs that at times covers most of the rest of the screen. Some images attached to show what I mean.

This started in a recent-ish release -- it didn't use to do this.

How can I prevent this behaviour, so I can just edit a URL in place the way I used to without the address bar jumping to the top of the window?

Currently using FF 135.0 (64-bit), Windows 11.

Solved Archived 2 463

Right click acting strange

When i right click then i see a huge list of options i never had before, and open in next tab, copy and paste are no longer working. Added a screenshot of half the list … (read more)

When i right click then i see a huge list of options i never had before, and open in next tab, copy and paste are no longer working. Added a screenshot of half the list of options i see when right clicking. It includes copy and mut and full screen options for video that i never had before.

135.0.1 (64-bit) on Win11

Solved Archived 3 417

Secure Connection Failed

When I try to read my webmail I get this: Secure Connection Failed An error occurred during a (https) connection to www.nebula.fi. Peer’s Certificate has been revoked. Er… (read more)

When I try to read my webmail I get this:

Secure Connection Failed An error occurred during a (https) connection to www.nebula.fi. Peer’s Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

The same address www.nebula.fi works fine in Edge browser, which claims: Connection is secure. This site has a valid certificate, issued by a trusted authority.

I would prefer using Firefox. Is it somehow possible?

-Tom

Solved Archived 3 472

Cannot Access Router thru Firefox

I am blocked from opening my Asus Router in Firefox for Mac. I added the router's address to every exception list I could find in Settings and still no luck. I can reach … (read more)

I am blocked from opening my Asus Router in Firefox for Mac. I added the router's address to every exception list I could find in Settings and still no luck. I can reach the router through Safari and through Firefox and Edge on a Windows 11 machine. I like my present Security settings on my Mac except for this annoyance. Can anyone suggest a workaround or a setting change that would fix this issue? Thanks in advance for your help.

Solved Archived 5 254

Can't access router gateway since last week

Hi. Can't access router gateway since last week Gives error: Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL Gateway is http only, I can access it fine via Edge and Safari… (read more)

Hi.

Can't access router gateway since last week

Gives error: Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

Gateway is http only, I can access it fine via Edge and Safari iOS

I tried disabling https-only though it used to work fine before with a saved exception.

Made sure Win10 firewall allows Firefox for private/public

Followed the help link and deleted the previous certificate from the certificate manager, but I can't find anything relevant under the servers tab

I'm at a loss. Many thanks in advance.

Solved Archived 10 240

Suspected Firefox causing Windows crash

计算机已经从检测错误后重新启动。检测错误: 0x0000001e (0xffffffff80000003, 0xfffff8024fe57bfd, 0x0000000000000000, 0x7ffffffffffffffc)。已将转储的数据保存在: C:\WINDOWS\Minidump\121124-23453-01.dmp。报告 I… (read more)

计算机已经从检测错误后重新启动。检测错误: 0x0000001e (0xffffffff80000003, 0xfffff8024fe57bfd, 0x0000000000000000, 0x7ffffffffffffffc)。已将转储的数据保存在: C:\WINDOWS\Minidump\121124-23453-01.dmp。报告 ID: 4eb2b7ea-5553-4c6e-8d9b-44946b43f133。 微软客服诊断后的建议 链接里面有dmp文件的链接

Solved Archived 1 80

2fa not working. i've tried a couple of auth. apps.

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned… (read more)

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned the QR code and entered the secret key manually. i used authy with success as my auth. app with firefox but can't use authy anymore. keep having issues setting up 2fa with other auth apps. thanks for any help you can offer. peace, Adrian

Solved Archived 14 637

opening a website

https://read.amazon.com/kindle-library is now not allowing me to go onto the website. I've tried talking to Amazon customer support but they can't find a problem on their… (read more)

https://read.amazon.com/kindle-library is now not allowing me to go onto the website. I've tried talking to Amazon customer support but they can't find a problem on their end. It says:

The connection has timed out

The server at read.amazon.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

I haven't had a problem with the website before and every other website I have tried works fine. It's just that one. I have added it to my exceptions list for add ons but it didn't fix it.

Solved Archived 9 50

Trouble with my business website log in

I use the website MassageBook.com for my business scheduling and communications. Yesterday, everything worked fine. Today, for some reason, I clicked to log in through F… (read more)

I use the website MassageBook.com for my business scheduling and communications.

Yesterday, everything worked fine. Today, for some reason, I clicked to log in through Firefox and it got stuck in a loop, returning to the log in page but never actually logging in. I contacted MassageBook and the suggested using Google Chrome to log in. This worked perfectly!

My preferred browser is Firefox, but it's not working for my most used website! I would appreciate this being looked into and corrected ASAP!

Pam Reynolds

Solved Archived 1 140

Firefox opening partially full screen

System: Linux/Fedora41 Firefox: 136.0.4 Monitor: Acer 27" 1920x1080 When I open a FF window, it opens full screen vertically and to some width horizontally, both dimensio… (read more)

System: Linux/Fedora41 Firefox: 136.0.4 Monitor: Acer 27" 1920x1080

When I open a FF window, it opens full screen vertically and to some width horizontally, both dimensions not desired. My usual style (for the MANY years I have used FF and Linux) is to use a FF window that is NOT full screen in either dimension since I normally have multiple windows open simultaneously. This FF behavior has started just recently.

This behavior occurs when starting FF from the FF icon on the desktop, when opening a new window from the FF main menu, or when opening a new window via the 'Open Link in New Window". (Perhaps other ways as well: these are those I encountered.)

I have tried: .... Opening FF/resize window to desired size/close FF using 'Quit': no change on restart .... Deleting the xulstore.json in the profile folder/restarting FF: no change on restart

I would like to restore FF to its previous action: open new windows at the same size as the last one referenced. Can someone help?

Thanks.

Bill Lee

Solved Archived 1 210