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When downloading from Outlook on the web using Firefox ESR, an unnecessary string is added to the file name.

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automa… (read more)

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automatically inserted at the beginning of the file name, which is causing issues. This phenomenon does not occur with other browsers such as Edge or Chrome.

Is there a way to solve this problem?

Asked by fujioka25a 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox but not using Chrome?

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking "Somethi… (read more)

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking

"Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

Asked by STARKNIGHT 2 months ago

Answered by STARKNIGHT 2 months ago

  • Solved

PDFs not displaying correctly

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and … (read more)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

Asked by coolbeast786 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

Error code when trying to log in to Yahoo email accts

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and … (read more)

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and my computer several times. I deleted old history which I do several times a week anyway. I called AT&T support team but they just suggested logging on to another browser. So I tried Edge and was able to access the emails successfully. I even "refreshed" Firefox and nothing changed except I had to replace several quick links. I checked for updates and discovered my Firefox browser is up to date. My Android cell phone has no issues with the emails. I have one on Firefox browser and one with Chrome on my cell phone and no issues with either one. I have been using the same log in link for many years. I even explored the new way to log in called "Currently.com" for yahoo mail. Still won't work on Firefox. But it does work on Edge. I would prefer to continue using Firefox for browser but need to use Edge til I figure this out. Any suggestions would be greatly appreciated. (BTW wifi IS on and the connection for everything else works fine.

Here is the message I get when I try to log in: "Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over." Legal policy center Privacy policy Terms of use Accessibility Your privacy choices ©2025 AT&T Intellectual Property. All rights reserved.

Asked by k4233 2 months ago

Answered by k4233 2 months ago

  • Solved

wrong location

Using Firefox (current version), when I enter a search including '....near me' into Google Maps OR Bing Maps - I get a map far, far away from my location. Using Chrome, t… (read more)

Using Firefox (current version), when I enter a search including '....near me' into Google Maps OR Bing Maps - I get a map far, far away from my location. Using Chrome, the same query returns a correct location My Windows 11 default location is correct. This began a few days ago

Asked by Michael Weis 1 month ago

Answered by Michael Weis 1 month ago

  • Solved

Wallpaper location in Firefox

Does anyone know where Mozilla wallpapers are stored? I wanted to set a wallpaper from Mozilla's menu as the desktop wallpaper on my laptop. I looked for hidden files and… (read more)

Does anyone know where Mozilla wallpapers are stored? I wanted to set a wallpaper from Mozilla's menu as the desktop wallpaper on my laptop. I looked for hidden files and checked the forums, but I can't find them in the given locations e.g. my profile. Maybe these files are masked somehow. I'm looking for particular wallpaper from the abstraction category (screenshot). Can anyone tell me how to find it?

Asked by Dorota 4 months ago

Answered by Dorota 4 months ago

  • Solved

W.O.T. security scan

Bonjour , la communauté ! Je viens de m'ouvrir un compte MOZILLA ,car précisement sur CHROME mon compte MICROSOFT est pollué par ce WOT sécurity scan qui vient , je … (read more)

Bonjour , la communauté ! Je viens de m'ouvrir un compte MOZILLA ,car précisement sur CHROME mon compte MICROSOFT est pollué par ce WOT sécurity scan qui vient , je ne sais d'où et qui , au prétexte de me protéger vient de bloquer mon blog de théâtre amateur sous prétexte que c'est un site pour adultes alors qu'il n'en est rien ! Quelqu'un a t'il eu se désagrément et comment s'en est il débarassé ? MERCI pour vos réponses. Daniel GERBOUD : daniel***@hotmail.fr (moderator's note: email has been censored for privacy)

Asked by Daniel 1 week ago

Answered by Mozinet 3 days ago

  • Solved

video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Asked by russellofthedesert 1 month ago

Answered by russellofthedesert 1 month ago

  • Solved

Disable Group Tabs

Hello, I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them. I've tried to change the v… (read more)

Hello,

I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them.

I've tried to change the value of the "browser.tabs.groups.enabled" preference to false, but it doesn't stick; after restarting, the value is always back to "true".

What’s up with this?

Thanks, Andre’a

Asked by DreaSpirit 1 week ago

Answered by Agent virtuel 1 week ago

  • Solved

suspicious email from breach-alerts@mozilla.com

I got an email supposedly from breach-alerts@mozilla.com that claims there are currently 3 data breaches and has this link to resolve: https://blrv1ly5.r.us-west-2.awstra… (read more)

Asked by MikeZZ 1 month ago

Answered by James 1 month ago

  • Solved

how to remove AI from my Firefox?

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug … (read more)

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug got wedged in; what other options do I have for permanently disabling AI?

Going to sidebar settings to hide the AI chatbot does not suffice. Evidence: I did that already, it has been undone, and I cannot now find the toggle in question.

Personally I vote for yanking it out of the main browser altogether, so people have to actively choose to install the AI chatbot add-on. But my question is about actions I can take myself.

Asked by AlexSeanchai 1 month ago

Answered by AlexSeanchai 2 weeks ago

  • Solved

Unable to sign in to Reddit

Recently I have been unable to log into Reddit. Firefox is up to date, cookies and cache has been cleared, ublock origin has been disabled, still doesn't work. I can clic… (read more)

Recently I have been unable to log into Reddit. Firefox is up to date, cookies and cache has been cleared, ublock origin has been disabled, still doesn't work. I can click 'Log In', enter my username and password, and then it is impossible for me to click the Log In button to advance. Left clicking the button, pressing enter, pressing tab until it is highlighted then pressing space, none of these work. I can open Edge and log in no problem. What do I need to do to fix this?

Asked by christopher.kalmin 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

Websites loading in as blank white screens.

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every … (read more)

No idea if this is the right topic or not but I've been dealing with this frustrating issue where with some websites it just loads a blank white screen. I've tried every fix I could that I've seen on forums like this as well as on Reddit and nothing I've tried has fixed it. From launching in Safe Mode or changing things in about:config. Before finishing this post I tried launching in safe mode, so my add-ons and plugins are disabled and it still persists with websites loading in these blank white screens. I never had this issue at first and I'm sure it started to happen after an automatic update a while back.

I need this issue sorted out so I can look and compare items from shops but most of the time a website that works and I look at it elsewhere I'm dealing with this issue. No issue looking at stuff on the internet on my phone, though I do use safari instead on my phone.

Asked by elzvalentine 2 months ago

Answered by elzvalentine 1 month ago

  • Solved

Right click acting strange

When i right click then i see a huge list of options i never had before, and open in next tab, copy and paste are no longer working. Added a screenshot of half the list … (read more)

When i right click then i see a huge list of options i never had before, and open in next tab, copy and paste are no longer working. Added a screenshot of half the list of options i see when right clicking. It includes copy and mut and full screen options for video that i never had before.

135.0.1 (64-bit) on Win11

Asked by audiom8tes 2 months ago

Answered by audiom8tes 2 months ago

  • Solved
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Google passkeys stopped working on mac

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until t… (read more)

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until this morning this meant that on my mac it would ask me to place my finger on the right key on the keyboard. This morning it just froze firefox indefinitely. I then tried on Safari, and it worked as expected. I checked the version of firefox: it's 136.0.1. Obviously something changed (i.e. broke!) with the new version. Has anybody else experienced this? Any suggested fixes?

Asked by Victor Miller 1 month ago

Answered by Victor Miller 1 month ago

  • Solved

Bookmarks on firefox latest version 115

So lately can't save bookmarks anymore not even to anywhere, what happened with version 115 running windows 7? Tried even saving all bookmarks and still nothing, even ex… (read more)

So lately can't save bookmarks anymore not even to anywhere, what happened with version 115 running windows 7? Tried even saving all bookmarks and still nothing, even extensions won't save bookmarks...

Asked by Mangekyo Sharringan 3 months ago

Answered by Mangekyo Sharringan 3 months ago

  • Solved

Gah. Your tab just crashed. - tried all suggested solutions

Greetings. Please help. After Win11 update, Firefox started to just show "Gah. Your tab just crashed." I've uninstalled multiple times from MS Store and also direct from… (read more)

Greetings. Please help.

After Win11 update, Firefox started to just show "Gah. Your tab just crashed." I've uninstalled multiple times from MS Store and also direct from website. No luck. Safe mode works fine. My normal mode does not work even when all the addons, etc are disable. I'm a simple user with no customisations of the FF browser.

Tried new profiles, untick performance, etc.

I've even tried restore win11 update to an earlier date. Same result.

Other browsers work fine but I want to support Mozilla. I'm at the point of switching to another.

Crash IDs: bp-0dcff036-72ca-46e1-af89-caad20241126 26/11/2024, 3:50 pm View bp-37129959-b635-469c-aa2b-2f4910241126 26/11/2024, 3:50 pm View bp-809cab3e-8068-40bb-93b0-9e5750241126 26/11/2024, 3:50 pm View bp-e7a27777-15c9-42cd-8618-408230241126 26/11/2024, 3:50 pm View bp-f005a29a-9c8b-415a-8de1-5e0d30241126 26/11/2024, 3:50 pm View

Grateful for your help. Many thanks.

Asked by hpyldnuk 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

What happened to right click (on a photo or graphic) to View Image Info?

Not sure I selected the proper category, but I've been coding websites since for longer than I like to admit.. (About 1998 memory serves me right..).. Anyhow, at this po… (read more)

Not sure I selected the proper category, but I've been coding websites since for longer than I like to admit.. (About 1998 memory serves me right..).. Anyhow, at this point I maintain 3 websites.. Here's one of them: https://www.pbl-sn3.com As you will see there are many pages involved.. I used to able to right click on a photo or graphic and Firefox would tell me what it was, its filename, and even it's size.. But no more.. This was a really handy feature that kept me a Firefox user ever since I discovered Firefox..

Now, instead of right clicking on it (so I can find it easily on my PC using a great little program called "Everything" (see https://www.voidtools.com/ which is amazing in its own right..), I'm stuck viewing the Page Source, finding the file in all the jumble of code, etc. etc. etc... (Yeah, I can right click on the image and open it in a new tab, but it tells me nothing about its SIZE either.. Dang!

So am I the only guy that's ever complained about this? (I recently downloaded Google Chrome which appears to be a less-than-perfect knockoff of Firefox and also lacks this "feature".. But my bank likes it whereas they would no longer allow me to do online banking with Firefox.. A pesky but unrelated issue here, I know..)

Anyhow, if there's a quick fix for my problem, I sure would appreciate a how-to implement it! Thanks for "listening"! - Ol' Bill in California

Asked by Ol' Bill 4 months ago

Answered by Ol' Bill 4 months ago

  • Solved

New Tab not showing Recent Activity anymore.

I have Firefox's New Tab set as my home page, since I'm choosing to divorce myself from political doomscrolling for the next four years. The New Tab page is perfect for h… (read more)

I have Firefox's New Tab set as my home page, since I'm choosing to divorce myself from political doomscrolling for the next four years. The New Tab page is perfect for having frequently visited sites at the top, Pocket stories I can curate in the middle, and what used to be a history of articles and sites I've read most recently in "Recent Activity" along the bottom. Within the last few days, "Recent Activity" has been blank, and will no longer keep track of articles I've recently read. I've tried clearing the browser history and cookies, and it came back for a moment, but quickly went back to being blank. And the major downside to clearing the browser is that my four rows of most frequently visited sites gets wiped clean also, and I have to spend time getting them back on the list. I do not have Firefox set to automatically clear history upon closing it. I've tried turning "Recent Activity" off and on with the page's Settings (cog in the bottom right corner). I'd really like to have this back, as it can help me find recently read content (especially Pocket content) easier than wading through the History log. Any help would be appreciated.

Asked by Dave F 3 months ago

Answered by Dave F 2 months ago