• Solved

Issue on Youtube with their auto translate (to different languages) subtitles

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. The… (read more)

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

Asked by Jota 3 weeks ago

Answered by Jota 2 hours ago

  • Solved

webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 5 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Microphone in the AI Sidebar

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Un… (read more)

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Unable to access the microphone. Please check settings.

I looked through Firefox settings and my laptop's but I don't see where it is turned off or asking for activation.'

Tom Z.

Asked by Tom Z 1 week ago

Answered by TyDraniu 6 days ago

  • Solved

Can't Login to Facebook

macOS 15.6.1 Firefox 142.0.1 When I try to login to Facebook I can't and a screen appears with "Sorry! Something went wrong :( This happens even in Troubleshootin… (read more)

macOS 15.6.1 Firefox 142.0.1

When I try to login to Facebook I can't and a screen appears with

"Sorry! Something went wrong :(

This happens even in Troubleshooting Mode …

Exactly the same issue with DuckDuckGo browser but no difficulties with Safari where I can login to Facebook as usual …

Asked by UKLarry 3 months ago

Answered by UKLarry 3 months ago

  • Solved

All of a sudden my Privacy and Security page in Settings is frozen. I am unable to clear history and data, too!

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be s… (read more)

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be sure...now nothing is happening when I click on them. FF is up to date and nothing is different (that I know of).

Please help. Thank you.

Asked by Hashachar70 1 month ago

Answered by Hashachar70 1 month ago

  • Solved

pop ups

How allowed pop ups in Firefox because option not show in site settings

Asked by dm6466116 1 day ago

Answered by wzdm007 1 day ago

  • Solved

Previous session restoration

Today I opened Mozilla at my laptop. It malfunctioned (videos froze, pages did not fully download), so I closed the window and after a couple of seconds I reopened it. My… (read more)

Today I opened Mozilla at my laptop. It malfunctioned (videos froze, pages did not fully download), so I closed the window and after a couple of seconds I reopened it. My previous session was gone. I read your articles regarding this issue, did what was described there, but nothing has changes. I lost everything! Job videos, hobby pages - everything! A couple of pages can be restored via history, but that's it! I didn't do anything special before closing the window!

Asked by Stara1402 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

I lost all my data because the synchronization failed

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server… (read more)

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server. Nothing happened at all.

On my Android phone, the data is still there, but when I tap “Synchronize now,” nothing happens either. I’ve tried signing out and signing back in multiple times, but still nothing works.

I also tried switching to a different computer and a different internet connection, but it still didn’t work.

What should I do now?

Asked by tranthanhsang224 1 month ago

Answered by tranthanhsang224 4 weeks ago

  • Solved

Bookmark icons

Good afternoon, After an update in recent weeks, all bookmark icons look like a globe. A few change back to the original icon after clicking on an address, but revert to … (read more)

Good afternoon, After an update in recent weeks, all bookmark icons look like a globe. A few change back to the original icon after clicking on an address, but revert to the globe after restarting. Previously, I could find the address very quickly based on the icon, but now it's very difficult because I have to read and select each individual address. Kind regards, Johann Kowalski

Asked by Johann Kowalski 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Keep Bookmark Folders Open

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after mid… (read more)

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after middle clicking each link 1 at a time. I can't open the entire folder - there are 100+ and say I want to open 10.

Is there a way to keep the bookmark folder open while I open each link in new tabs?

Thanks!

Asked by Thomas DiPasquale 5 months ago

Answered by TechHorse 5 months ago

  • Solved

Uploading Files

Every time I try to upload a file to the Microsoft Copilot 365 I keep getting the "Error Occurred Please Try Again" But when I switch to Chrome. I can upload the same fil… (read more)

Every time I try to upload a file to the Microsoft Copilot 365 I keep getting the "Error Occurred Please Try Again" But when I switch to Chrome. I can upload the same files with no problem. Does anyone know why I get the "Error" with Firefox?

Asked by Kenny 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

Sound output problem

I am using FF desktop. All of a sudden, I get no sound through my laptop speakers when trying to watch videos (on YT and FB for example). I still get sound if I use exter… (read more)

I am using FF desktop. All of a sudden, I get no sound through my laptop speakers when trying to watch videos (on YT and FB for example). I still get sound if I use external speakers through the 3.5" jack. I still get sound through other browsers, no matter if it's through the laptop speakers or external ones. So, it is definitely an FF problem. Sound works fine on all other media files on the laptop. Refreshing FF didn't fix it. Nor did reinstalling or restarting the laptop. I tried changing the autoplay settings as suggested in the help article, but still no laptop audio via FF. How can I fix this? Thanks

Asked by Corvus Corax 4 months ago

Answered by Corvus Corax 4 months ago

  • Solved

Is there a method for sorting firefox bookmarks into alphabetical order?

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firef… (read more)

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firefox hasn't had a way to sort all bookmarks into alphabetical order in one go. Is this still the case? It seems hard to believe that the only way to do this is to sort each folder individually. I noticed that I can do this (and have done) on Android, but not on the laptop.

Asked by IanStar 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Connexion impossible boite mail hotmail.com

Bonjour, je ne peux plus me connecter à ma boite mail hotmail.com depuis la version 144.0.2 (64bits) de Firefox Je suis avec Windows 11 famille 64 bits - 24H2 et 25H2 (j… (read more)

Bonjour, je ne peux plus me connecter à ma boite mail hotmail.com depuis la version 144.0.2 (64bits) de Firefox Je suis avec Windows 11 famille 64 bits - 24H2 et 25H2 (j'ai essayé avec les 2 versions) avec un compte local. Je choisis de me connecter avec un mot de passe et après avoir validé le mot de passe, j'arrive sur une page qui me dit d'utiliser un autre appareil ou une autre méthode de connexion. Je joins les fenêtres de connexion étape par étape Avec Google Chrome (que je ne veux pas utiliser), je me connecte sans problème à ma boite mail avec les même étapes décrites ci-dessus. Pouvez-vous m'apporter une solution ? Merci, Marc T.

Asked by marctramond1 1 month ago

Answered by marctramond1 1 month ago

  • Solved

Automatic hiding tabs bar and address bar

Firefox on Windows 11 has suddenly and without my apparent action started automatically hiding the tab bar and the address bar to give all the vertical space to the curre… (read more)

Firefox on Windows 11 has suddenly and without my apparent action started automatically hiding the tab bar and the address bar to give all the vertical space to the current tab. I do not like this (I have big monitors and I want those bars always visible)

How do I turn this one and why did it turn on in the first place?

Thank you for having the Q&A facility.

Asked by sp23 4 months ago

Answered by TyDraniu 4 months ago