Firefox Community Forum

Today I upgraded to v157 and since then can't download files properly. I thought it wasn't doing anything, but on checking my Downloads folder found that it was saving files in there but with random file names and adding .part to the end. My settings haven't changed, "always ask" is checked, but it doesn't ask me where to save, just puts it in Downloads. This has never happened before. I tried changing the file download location and it downloaded to the specified folder but still without asking). I can remove the .part and the file will open, but I don't know how to stop it doing this. I never had this problem before upgrading to 157. Can someone tell me how to fix this or is it a glitch in v157? Many thanks

Hi how can I change my browser back to how it was before the update this morning? A page came up which said something about an update but I accidentally clicked off it and I'm not sure if I picked an option to change the buttons but now they're all circular and and it's hard to see what I'm selecting because of the colors and it's hard to read the names of the tabs now they're very short only the first word or part of it. How can I change it back please?

Thank you for your time,

Linda

i have checked my mouse settings and reset everything but no change,,this started after a windows update, so i went in and uninstalled the update but did not fix the problem..i don't know how better to explain it, the scroll just stopped working while trying to scroll web pages,when i try to scroll the page doesn't move ., if i move my pointer over to the right side where the indicator of where you have scrolled to is and i click under it to scroll down and sometimes it kindof goes crazy and scrolls through many,many pages instantly...i hope all this some sense to you computer gurus cause i have tried everything that i know...thanks for giving it a shot..i use firefox browser and windows 11

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Issue persists on Incognito Mode and it goes away if I use different browser.

Since 2 days issue like this happened and it is retroactive meaning all previous conversations are also blank, all replies of chatgpt are blank except replies with image generation, those are fine.

Before you recommend me to do something please keep in mind that Incognito itself does not help.

I am able to share that chat, paste it in my firefox and page is blank. https://chatgpt.com/s/t_69f4b354cc188191a7959c2d443fed9d

I can use this adress on different browser and it works fine

Yesterday (10/1/26) Firefox went through SEVERAL updates to v.157.0. Now, it behaves extremely buggy and locks up if I try to open more than one window. It was never this pathetic! I want to revert back to the previous version. Yes, I am running Win10.

Also, now it will not even close properly. I have to go into program manager to kill all of the subprocesses that have spawned. I DON'T LIKE THIS VERSION AT ALL!!!!!

Using the Firefox 151.0 Mozilla Firefox for Fedora. Updated as of 23 May 2026, I use just a generic FireFox. I don't customize it, I just use it as it comes from the Fedora distribution.

I cannot save images (right click menu "Save Image As"). Nothing happens when that is selected. This worked a couple weeks ago.

Downloads are supposed to go to ~/Downloads. Checking the setting for this, Go to the three-line menu > Settings > General > Files and Applications, under Downloads, the "Save files to" value is set to Downloads, but the Browse button does not work to reset it. Nothing happens when I poke on the button. I can select the text in the box, but I can't change it.

I found the help page for "What to do if you can't download or save files https://support.mozilla.org/en-US/kb/cant-download-or-save-files and went thru every one of the steps there. None of them make any difference.

Strangely enough, there isn't even a "Downloads button" in the top toolbar. If I right click on the top toolbar and select "Customize Toolbar" it shows a downloads icon as already being in the toolbar, but when I click Done, it goes away.

On two different Windows machines, current Firefox (153.0.1), the alt-d shortcut stops working: it does nothing until I restart Firefox. Then it works again for a while. I've tried about:keyboard and it's not reset there. I tried all combinations: Clear, Reset, setting it to alt-d explicitly. None of those worked. But when I set it to alt-a, that worked--but then resetting back to alt-d again didn't work. That shortcut is muscle memory at this point, so it's quite distressing. Not sure what diagnostics might be available to help here, happy to try anything.

Full disclosure: Both machines are Windows 10 but since that's stable, I find it hard to believe that's related.

So I got a new PC, and installed Firefox on it. When I try to log into my account on there it goes to the loading page that shows the Mozilla logo and below it says "is verifying your browser..." with a spinning loading ring. The problem is that it won't do anything else but this. I have tried Refreshing Firefox, going into Troubleshooting mode, and just waiting. But after all of that, it is still stuck on the loading page described above. Nothing is happening but the loading ring forever spinning. I can not sign into my account at all because I can't even get to the page to do so.

How do I fix this?? I really need all of my stuff on this new computer. (I'm writing this question from my old computer since I can't even log into the Support because of the same issue)

I imported my profiles from another machine to a new laptop. Now the profiles all work and I can launch into them using the shortcuts with -p "[name]" this now brings up the old wizard rather than launching directly into the profile, and the new profile manager does not see them at all.

about:profiles sees them properly.

The profiles were imported by using about:profiles to make new black profiles, then copying in the data as from the support article: http://mzl.la/1xKrFsk

Many thanks in advance for the help.

Just recently I changed my privacy settings to take advantage of the privacy opt-out option for websites not to share my data or information. I went to my AMX credit card account and now every time I move to a new page the message, "Your Global Privacy Control opt-out signal has been honored" pops up and gets in the way of the information on the page. I am constantly having to click on the X in the corner to close the message box. Once would be enough for each main website. Having it pop up every time is absolutely annoying. I like having this option but if it's going to make me have to close the informational box every time I move to a new page or back to a former page, then I will have to undo the choice. The web designer who put this message text into the Firefox browser needs to find a way to only have it pop up once if they feel it is really necessary to tell me that they are blocking information from other companies. I really don't even need the first message just as long as it works behind the scenes. I hope someone gets web support to look into this issue. It's just so annoying.

Firefox created a folder "Old Firefox data" on my desktop which is impossible to delete. I am getting an error "Access denied" even when trying to delete it as administrator. How can I delete this folder?

Right Click → Save as in a normal browser window opens a system-colored save window, but since Firefox desktop 152, Right Click → Save as in a Private browser window opens a dark-colored save window, which does not have anywhere near enough contrast between the medium grey text and the black background. Is there a setting in about:config to make a Private window open a system-colored save window?

I am using Firefox on my computer, but WhatsApp Web is not working correctly. The page does not load properly, or some features are not functioning as expected. I have tried refreshing the page and restarting the browser, but the problem continues. Please help me fix this issue.

Using the latest Firefox update with Windows 10. I've got three popups in the lower right corner of my screen (see uploaded image), and each refreshes periodically with a musical phrase that sounds like a smartphone notification. Though each says "Mozilla Firefox" in the upper left hand corner, the popups are present whether the browser is open or not. All three say, "via da75iiinaffc73ar8f20.yird-protect.pro".

I've already gone to Settings, cleared my History, made the recommended changes in Permissions and Data, and closed and reopened the browser. The popups remain.

I was using the "read aloud" function in chat gpt window today and suddenly it started showing me an error message "Unable to read aloud" . It did not affect Chrome. I used many of the troubleshooting recommendations but none worked. troubleshoot mode failed to fix it. private window did not fix it. default change for audio and video did not fix it.

When I try to attach file via drag & drop, the Firefox always display "Download file" as attachment. I don't know why because it properly worked before. but after some updates, drag & drop is not working.

The version of Jira at my office is not changed for years(v8.12.1#812002-sha1:7c28d59) and drag & drop is working via Chrome, Edge and etc.