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  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 months ago

Answered by cor-el 2 months ago

  • Solved

Clicking and dragging URL to bookmarkonly saves URL, not page title

I mainly bookmark pages by clicking and dragging the URL to my bookmarks sidebar as I've always found this to be more convenient. After the last two Firefox updates, this… (read more)

I mainly bookmark pages by clicking and dragging the URL to my bookmarks sidebar as I've always found this to be more convenient. After the last two Firefox updates, this method no longer saves the page title, just the page URL.

In the attached image, the URL and resulting bookmark from dragging it to the sidebar are circled in red. The expected title is circled in orange. An example of an older (correctly titled) bookmark is circled in green. This is not a page specific issue, as it happens on every webpage.

CTRL+D as well as pressing the star icon in the navigation bar still work as expected, bookmarking pages with their correct titles.

Asked by Bookworm21 3 days ago

Answered by Bookworm21 3 days ago

  • Solved

Edit PDFs with Firefox

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the ma… (read more)

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the margins of a book)? Or can we actually edit (like, changing the text in a book), and if so, where are the tools?

Asked by sunny-day-13 6 days ago

Answered by TyDraniu 6 days ago

  • Solved

One of my Firefox fonts is not right

seems like firefox is not understanding a font and instead its using - caption so I cant read any of my shortcuts . see attachment . how do I change this … (read more)

seems like firefox is not understanding a font and instead its using - caption

so I cant read any of my shortcuts . see attachment . how do I change this

Asked by paulvan36 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Firefox simply not loading images of website

My problem is simple. I'm trying to use this supermarket website (continente.pt) and the website doesn't load up the images of the products. I have to reload a bunch of t… (read more)

My problem is simple. I'm trying to use this supermarket website (continente.pt) and the website doesn't load up the images of the products. I have to reload a bunch of times until it finally does. I switched from Google chrome but apparently it was a big mistake, never thought Firefox was so crap. BTW, It's not my adblocker, turned off Enhanced tracking protection and cleared cookies. Nothing works. (on annex I show firefox and google chrome being used on the same website)

Asked by eve_nostro 2 weeks ago

Answered by eve_nostro 2 weeks ago

  • Solved

Extensions gone after update

Firefox updated yestarday. I see these changes: extension are gone, theme settings were switched from Dark to Light, "Startup -> Open previous windows and tabs" option… (read more)

Firefox updated yestarday. I see these changes: extension are gone, theme settings were switched from Dark to Light, "Startup -> Open previous windows and tabs" option went from checked to unchecked. These things are still fine: bookmarks, saved passwords and history. Tried reverting to older Firefox version, but it didn't help so I installed the new one again. I then checked profiles in AppData folder and I see three of them. The problematic one I just described, the one that was automatically created when I tried to downgrade to previous Firefox version and the one which only contains empty "parent.lock" file. There is nothing useful in "Extensions" folders (first profile has addblock extension file which I just installed, second profile has langpack extension file). I don't particularly care about which specific extensions I used since I can just reinstall them when I need them again, but one of those extensions contained custom written scripts which were running on specific sites to help me with my work. Those scripts are what I really want to recover.

Asked by person123555 1 month ago

Answered by cor-el 1 month ago

  • Solved

Scrolling with the mouse wheel doesn't work.

Hi! I can't scroll with the mouse wheel in Firefox. It works fine in other browsers and programs. If I switch to Safe Mode, the scrolling wheel works. But if I switch b… (read more)

Hi!

I can't scroll with the mouse wheel in Firefox. It works fine in other browsers and programs.

If I switch to Safe Mode, the scrolling wheel works. But if I switch back to normal mode, the wheel does not work again.

I tried to switch off and switch on "Use autoscrolling" and "Use smooth scrolling" settings, but it didn't help.

Unfortunately, "Refresh Firefox…" and reinstalling browser completely did not help.

I am at a loss, please help.

Asked by izmai1 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

internet download manager

using firefox version 109 and my internet down load manager no longer works, it works in other browsers but not since updating firefox. not sure if i was successful in po… (read more)

using firefox version 109 and my internet down load manager no longer works, it works in other browsers but not since updating firefox. not sure if i was successful in posting this request prior to this one so will give it another try. thanks

Asked by pitbulls9 1 month ago

Answered by pitbulls9 1 month ago

  • Solved

I need to hide my email from the right side menu.

I've the same problem as https://support.mozilla.org/questions/1317794#question-reply but after following the steps for the solution, it doesn't work for me. Does it have… (read more)

I've the same problem as https://support.mozilla.org/questions/1317794#question-reply but after following the steps for the solution, it doesn't work for me. Does it have to do with all updates since this question was answered? I've created the chrome folder. I've created userChrome.css file and added the following without "`" marks in it and saved it and restarted firefox after changing the toolkit.legacyUserProfileCustomizations.stylesheets = true . ```

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

#appMenu-fxa-label > .toolbarbutton-text { visibility:hidden !important; }

```

It doesn't work for me. Please have a look.

Asked by r33sch 1 month ago

Answered by cor-el 1 month ago

  • Solved

Firefox using too much RAM

Hello, I've just downloaded firefox, making the switch from chrome. Doing so I've migrated a couple of tabs and extensions I had. Totally it was 50 tabs, with 6 extensio… (read more)

Hello,

I've just downloaded firefox, making the switch from chrome. Doing so I've migrated a couple of tabs and extensions I had. Totally it was 50 tabs, with 6 extensions, I've downgraded now with the switch and it's only 37 tabs and 2 extensions, even so firefox is using more ram than google by a large amount. With 50 tabs open, chrome was using 1.5gigabytes of memory. With the same 37 tabs and extensions, firefox is currently using 6 gigabytes of memory.

The tabs used are from reputable sources, so firefox shouldn't be breaking on these websites. The extensions I am using at the moment on firefox is, Ublock origin, Dark Reader.

As far as reputation goes, firefox should be using less Ram than chrome. Is there a setting I should know about to lower such performance issues? Firefox acceleration is ON.

Thank you for any answers.

Asked by jaxhagglund 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

Two factor authentication setup will not work

I was trying to sync my settings to my new laptop with my login and PW (which was correct) and it kept telling me it wasn't right. So, I decided to change it but my MFA o… (read more)

I was trying to sync my settings to my new laptop with my login and PW (which was correct) and it kept telling me it wasn't right. So, I decided to change it but my MFA on Google for Firefox got wiped once I switched phones. I had to use a backup code to get in and want to re-enable the MFA.

Unfortunately, and for no real reason, it won't work. I scan the QR code in Google Authenticator, it sets up and gives me a code, I enter the code, and then it tells me it's the wrong one. I even tried to do it by manually setting it up and it made no difference. Now I can't re-enable it because it won't work right.

What the actual hell is going on here, guys?

Asked by golamb 3 months ago

Answered by golamb 3 months ago

  • Solved

Something is preventing JavaScript from working on your computer.

When I browse carsales.com.au and redbook.com.au I get the error message: We want to make sure it is actually you we are dealing with and not a robot. Please click bel… (read more)

When I browse carsales.com.au and redbook.com.au I get the error message:

We want to make sure it is actually you we are dealing with and not a robot.

Please click below to access the site.

Why is this verification required? Something about your browser’s behavior has caught our attention.

There are various possible explanations for this:

   You are browsing and clicking at a speed much faster than expected of a human being.
   Something is preventing JavaScript from working on your computer.
   There is a robot on the same network (IP 180.150.36.41) as you.

Having problems accessing the site? Contact support.

I have accessed these websites many times previously without problem. Other websites appear ok.

I'm on Windows 10 pc.

Many thanks.

Asked by sniderralph 4 months ago

Answered by sniderralph 4 months ago

  • Solved

Multirow Bookmarks

Hi, everyone. My multirow bookmarks no longer seem to work since my latest update to 107.0 (64 bit). My computer crashed and when it came back up Firefox no longer worked… (read more)

Hi, everyone. My multirow bookmarks no longer seem to work since my latest update to 107.0 (64 bit). My computer crashed and when it came back up Firefox no longer worked. I reinstalled it and have a bit of cleanup to do, but everything works now except my faithful (up-to-now) multirow toolbar. Here's the code in my userChrome.css file.

/* Multi-Row Bookmarks Toolbar */

  1. PersonalToolbar {
 /* Override max-height */
 min-height: unset !important;
 max-height: unset !important; */

}

  1. PlacesToolbar > hbox:first-child {
   display: block

}

  1. PlacesToolbarItems {
   display: flex;
   flex-wrap: wrap

}

Previously, this was in my profile folder. If I move this out of the profile folder, my browser works fine but there is no multi-row toolbar. If I put it back into the profile folder, I have a multi-row toolbar, but no contentd in the main window.

I am perplexed. Help? --elizabeth

Asked by baker_eliz 4 months ago

Answered by cor-el 4 months ago

  • Solved

Firefox keeps freezing

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with G… (read more)

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

Asked by Jarieスイセン 4 months ago

Answered by Jarieスイセン 4 months ago

  • Solved

How to get rid of Google login screen?

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I… (read more)

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I've done some internet search to find out how to get rid of it, but the only suggestion I get is to modify an option in a Google account. However, I do not have a Google account! How to get rid of this disturbing pop-up? I already use Adblock Plus and uBlock Origin, yet Google passes through them! Thank you in advance for any help you may provide.

Asked by Massimo 5 months ago

Answered by MarkWithC 4 months ago

  • Solved

Opening a Tweet in a new tab without switching to it

I just made the switch from Chrome to Firefox, and I'm still trying to understand the small differences that exist between the 2 browsers. While on Twitter, what I usual… (read more)

I just made the switch from Chrome to Firefox, and I'm still trying to understand the small differences that exist between the 2 browsers.

While on Twitter, what I usually do is middle-click with my mouse on a Tweet to a new tab that I want to look into later, then continue scrolling down my timeline, then check out the Tweets I opened in the new tab(s). However, when I try to do the same thing on Firefox, it automatically opens the new tab. Because of how Twitter works, this also reloads the Home page when I opened it up, so I just lose anything I was just looking at when I opened the Tweet in a new tab.

What can I do differently here?

Asked by terriermon50 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago