Showing questions tagged:

How can I delete scam messages that say "Trojan Virus deteced/"

I get scam messages that say "Trojan virus detected!" on Mozilla Firefox which I cannot delete. I have run antivirus scans which show there is no virus or malware. I have… (read more)

I get scam messages that say "Trojan virus detected!" on Mozilla Firefox which I cannot delete. I have run antivirus scans which show there is no virus or malware. I have shut down the desk top. How can I go to reinstall Mozilla Firefox default settings or do you have another solution?

Solved 1 1 36

I can't log into my dr. Their support says to not use Firefox.

I can't log into my doctor. Their web support says to not use Firefox. https://www.samaritanhealthcare.com/mychart/ I've been with Firefox for years. I don't want to chan… (read more)

I can't log into my doctor. Their web support says to not use Firefox.

https://www.samaritanhealthcare.com/mychart/

I've been with Firefox for years. I don't want to change browsers.

Can you fix the communication problem between Firefox and MyChart?

Thanks for everything,

Jude

Solved Archived 3 154

YouTube videos

When I go to YouTube to watch videos the Vid's always stop after a short time. The refresh page and back buttons do not work and neither does the ability to click on any … (read more)

When I go to YouTube to watch videos the Vid's always stop after a short time. The refresh page and back buttons do not work and neither does the ability to click on any links on the page. I have to close the tab and start again. The issues still occur on new tabs. Eventually I have to close FireFox altogether but when I try to open FireFox again it does not work or takes a few minutes and sometimes the message Firefox is still running. At times I have had the sound of the videos, when they do play, from YouTube still playing even when the browser is closed.

Solved Archived 1 198

This morning's Firefox update erased all of my favorite sites from my home screen. How do I get those back?

Please let me know how to get my favorite sites back on my home screen. I use them a lot as they are real time savers. When I signed on this morning, it asked if I want… (read more)

Please let me know how to get my favorite sites back on my home screen. I use them a lot as they are real time savers. When I signed on this morning, it asked if I wanted Firefox to access my computer. I've always said yes and the updates have never caused a problem - until today.

I would appreciate an email ([edited email from community support forum]) letting me know how to get this to work.

Solved Archived 2 144

pop-up blocker Inable

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text … (read more)

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text

Solved Locked Archived 2 371

site ne fonctionne pas.

When I access the website of UGC ( https://www.ugc.fr/ ) the access page opens up but immediately freezes: the screen luminosity decreases and the pointer cease to functi… (read more)

When I access the website of UGC ( https://www.ugc.fr/ ) the access page opens up but immediately freezes: the screen luminosity decreases and the pointer cease to function: I cannot acces any of the options: select movies on show, select cinema programmes or schedule, open my UGC account to reserve performances ... Nothing works ... I have tried to reduceprotecton, etc as sugested on Forum and other suggestions: nothing works. I have no problem at all when I open the same website with Opera or with Microsoft Edge ... Why it does not work under Firefox puzzles me. Can you do something about it ? I use Firefox as my defaut internet access without problems for everything else ! This is really strange and most annoying. Thanks for your help.

Solved 2 181

Not getting ai answers on firefox desktop

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask. Same happens in t… (read more)

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

Solved Archived 4 1275

Used to have an icon that I put under the "hamburger" menu on the bookmarks toolbar that opened the bookmarks menu. Can't remember how I got it there.

Just as the summary says, Used to have an icon that I put under the "hamburger" menu on the bookmarks toolbar that opened the bookmarks menu. Can't remember how I got it… (read more)

Just as the summary says, Used to have an icon that I put under the "hamburger" menu on the bookmarks toolbar that opened the bookmarks menu. Can't remember how I got it there. Can someone help me get it back.

Locked 6 126

PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

An error occurred during a connection to netfoundation.itslearning.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view canno… (read more)

An error occurred during a connection to netfoundation.itslearning.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Solved Archived 1 99

Mozilla message says I'm running Win 10, but my system says Win 11

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United State… (read more)

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United States (estimated) / Thursday, Oct 23, 2025.

Does Firefox think I'm using Win 10??? I checked my computer and it verifies that I am running Win 11 with all updates.

Call me confused. Or is this a non-issue? I ask because I'm trying to get into a member website and after I login, it takes me to a page that is for new signers ... not an existing member. Has happened several times.

Thanks,

Ron

Solved Archived 4 190

google account is not login on firefox

when i login my google account on firefox they say this browser is not try another browser. and if you already use supportive browser then try again and if click on try a… (read more)

when i login my google account on firefox they say this browser is not try another browser. and if you already use supportive browser then try again and if click on try again and try it they still show me same statement.

Solved Archived 1 315

DNS over HTTPS at Max Protection Prevents Websites From Loading

When I opened up Firefox this evening, websites stopped working if "DNS over HTTPS" is set to "Max Protection". In some instances, such as YouTube, the website loads, but… (read more)

When I opened up Firefox this evening, websites stopped working if "DNS over HTTPS" is set to "Max Protection". In some instances, such as YouTube, the website loads, but it acts like you're offline and tells me to turn on my Wi-Fi even though it's already on and running fine. Weirdly, it seems that setting DNS over HTTPS to Max Protection, loading a website, set DNS over HTTPS to a lower setting, and then reloading the website fixes the issue, but it'd still be nice if we didn't have to go through the hassle at all. Thank you for your time and patience.

Sincerely, Watching Forests

Solved 2 72

How to search for installed (both enabled and disabled) addons extensions in Firefox browser like chrome does via "chrome://extensions/" in 2025?

How to search for installed (both enabled and disabled) addons extensions in Firefox browser like chrome does via "chrome://extensions/" in 2025? It is quite surprising t… (read more)

How to search for installed (both enabled and disabled) addons extensions in Firefox browser like chrome does via "chrome://extensions/" in 2025?

It is quite surprising that in 2024-25, firefox still doesnt have any option to search for installed addons via "about:addons". You can only search for addon site, not for those installed on your device and profile and browser.

Is firefox team really updating their browser for 2025 when compared to chrome?

Locked Archived 5 307