Firefox Support Forum

I must log in to the WiFi network I use. When I start FireFox the first time, it brings up my login page, I click [Accept], and I'm online. After a while on, I get kicked off, and must log in again. (The non-internet, WiFi connection remains active; but I'm neither logged in nor online.) How do I re-initialize the automatic login function ("detectportal"?)?

Closing, and re-starting FireFox again doesn't work; it initially tries to go to my homepage instead... *but it can't*, because I'm not online. I can't go to the login page's displayed URL, for the same reason. I have to actually restart the computer, loosing whatever I'm doing, then start FireFox. Then, and only then, can I get it to go to the network login page so I can login and continue.

Is there a button, "about:thingie", or setting I can use to reinitialize the automatic login page search & display mechanism? Rebooting the whole computer is a xxxx.

Like the title states, whether it be the search bar, url bar or any other text field the first key stroke of input is not registered and doesn't display. Once I've begun to type the missed stroke happens and then all is fine until I pause typing for around 30 seconds then the missed stroke happens again, otherwise I can continually type with no issues. This began a couple months ago and I assumed it was the old keyboard I was using so I bought a new one and the problem still persists. This issue is exclusive to Firefox and no other program or browsers on Windows 10. Firefox is fully updated, Version 94.0.2 (64-bit) at the time of writing this. I have "refreshed" Firefox and removed all add-ons etc. and the problem still exists. Thanks.

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I am presented with a "Network Protocol Error" saying it can't connect to "segoonow.com" which is malware, and seems to be redirecting me to use bing instead of firefox.

How can I fix this? It's troubling and I don't want it stealing my information and continuing to redirect me to a web browser I don't want to use.

Thank you.

There are several requests similar to mine, mostly about Windows 7 (i have windows 10). I made sure the "general settings" within Adobe were set to use Acrobat as default, and i set firefox options (as near as i could tell) to save my pdf's with Adobe acrobat also. However, ALL my files - both already saved and new pdf's - now are listed as filetype "Firefox HTML.pdf" and all have the html icon. For my husband's business, we have to fill out state forms in pdf and forward copies to them and to clients. My clients are frustrated and confused that they cannot recognize the pdf's i sent by the original icons, and some don't seem to understand how to open the "html" files i send them (most of our clients probably use other browsers: when they showed up as straight adobe files this was never a problem) I need to fix BOTH my stored pdf forms AND new fillable forms from the state as filename.pdf with the adobe icon. PLEASE!!

I recently joined a paid instructional website. There are several videos that I need to watch, but when I start to play any, a green bar covers part of the video. How do I get rid of it? This doesn't happen with YouTube videos, btw.

Hi,

I have a fresh installation of my Macbook OS, and a fresh Mozilla Firefox installation. I would like to re-import my old passwords and log ins, but it seems that the new version of the browser doesn't have that option unfortunately. I can see only Import from Other Platforms options, but not import from file or similar.

I have .csv file, but no option of how to import in into my browser.

I would appreciate help on this one. Thank you in advance.

Sasha

Hello,

I was having trouble logging in because I thought I had disconnected my authentication app, but I eventually found it (so I am able to log in now). Before I figured this out, however, I tried to use my recovery key to log in. I found the text file that had my recovery key '[Email] Firefox Recovery Key.txt' (from 2019) and when I tried to use this, it didn't work. I noticed that the recovery page asks for a recovery 'code' instead of 'key' and when I was able to log in, it said I had never set up a Recovery Key.

Just wanted to flag the issue in case there's a reason why old Recovery Keys no longer work. It certainly could have been my error, but since I had the file, it seemed like it should've worked.

After years of NO Problems, all of a sudden I am required to re-sign into Microsoft Outlook to sign in. It use to just open and be on my homepage. Using a Mac, firefox 94.0.2...? This use to come up rarely, now it's every time I awaken and sign into computer.

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

I have changed the action for content type "mail to" to my default email app outlook. Despite this when I click on an embedded web page mail to link, the action reverts to the new office "mail" app which I do not want. When I get to the section in your article "User.js file overriding Firefox settings" as the next step in trying to fix the issue, and follow the instruction "Click the Firefox menu - and select Exit." then I am thrown out of the dialogue, it is not logical. Please advise as I don't even know if the user.js is causing the persistence?

Thanks Andrew

I simultaneously open two links of a bookmark folder by using the mouse scroller click. This is a most useful action, but once the pages are opened, they have to be re-selected to be pinned. Is it possible to open them in pinned mode?

I have tried everything and cannot manage to load any webpage that prompts a reCAPTCHA. The tab immediately crashes.

1- I've tried several webpages. They all work well until a reCAPTCHA pops up, the tab crashes and creates a dump file 2- I tried uninstalling Firefox, including erasing profiles and all Mozilla folders then reinstalling, and selecting refresh. It sill happens. No addons or extensions, and HW acceleration on and off 3- The problems goes away if I run Firefox on Troubleshooting Mode

Version is 94.0.2 (64 bit) running on Windows 10 21H1 on an i7 1165G7

Am I missing something? Is there a way to do a cleaner install?

Thanks for the help!

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long time to load.

Here's my crash report: bp-4fd287ff-c2e1-4168-8e9d-ac1950211202

I have been using Firefox as my main browser for a while and I like it.

I have noticed that some interactive parts on some websites are missing when using Firefox. On the other hand, when using Google Chrome everything works fine.

I am attaching 2 screenshots showing that the button "Start the Chat" is missing when using the Firefox browser compared to when using Google Chrome.

Why is that?

Hi

Did install firefox on a new computer , did copy my profile from the "old" , to the new computer

But no plugins, passwords settings etc where moved to the new computer ?

I do not like the new versions of Firefox.The continual nagging to update is making me look for a better browser.Pleas allow stop nagging. Multiple methods to update are already provided and even novice users know how to use at least one. STOP THE PUSH. PLEASE.What happened to the "NO" option? Business school?

Hello. I want to save my username in websites but not password, so I ended up saving the real username and a fake pwd (and I type it manually everytime I want to login). Is there a way for disabling Firefox asking to update the saved password (but keeping the 'fake' pwd saved)? Thanks.

I am having to clear the Firefox cache multiple times on UPS tracking page in order to get it to work. I can track one package, but if I try another, the page says: We are unable to complete your tracking request at this time. Please try again later." This response will not change until I clear the data and cache and start over. Having to try and troubleshoot web pages is time consuming and annoying. If it is a trusted site, why can it not just work?

This is a recent issue - none of the other browsers I use are having this problem, but I really don't want to start using multiple browsers just to get through my day. Any suggestions on how to fix this?