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Cannot play videos on Amazon/Netflix

Unable to play any videos on Amazon/Netflix. Just says Video unavailable. The same videos play just fine on Safari. Using a Mac Air M1. After some investigation, it looks… (read more)

Unable to play any videos on Amazon/Netflix. Just says Video unavailable. The same videos play just fine on Safari. Using a Mac Air M1.

After some investigation, it looks like the OpenH264 is not downloading (OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly.) Widevine is installed on the other hand.

Asked by 91sanjay 1 year ago

Answered by TyDraniu 1 year ago

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Why does task manager show 6 "instances" of Firefox?

I started using Firefox on a Windows 10 laptop. I checked Task Manager as the computer is slow. It shows 6 instances of Firefox, all 6 using memory, with one of them show… (read more)

I started using Firefox on a Windows 10 laptop. I checked Task Manager as the computer is slow. It shows 6 instances of Firefox, all 6 using memory, with one of them showing CPU usage.

Is this "normal"? Is this how Firefox works? Thanks.

Asked by Sue 1 year ago

Answered by TyDraniu 1 year ago

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How do I restore Firefox to a previous state from Time Machine?

Somehow I managed to lose all of my windows, search history, addins, etc. It would appear that a new profile was created. I tried about:profiles and selecting the old pro… (read more)

Somehow I managed to lose all of my windows, search history, addins, etc. It would appear that a new profile was created. I tried about:profiles and selecting the old profile (1.4GB) but while FIrefox starts, the places.sqlite file is now place.sqlite.corrupt. I followed the Mozilla instructions to try to fix the sqlite file but that did not help. I restored the full Firefox Application Support folder from Time Machine but that also starts with a fresh profile and selecting the old one gets me to a corrupt places.sqlite file. Given that I have TIme Machine backups, Is there no way to get back to a previous state with my windows, history, addins, etc. I am faced with losing a lot of work if I can't get back to where I was at least since a recent backup.

Thanks in advance for any assistance you can offer.

Asked by irafuchs 1 year ago

Answered by cor-el 1 year ago

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Other Bookmarks popped up in Toolbar

On 1/5/21 at about 1200 PST, Other Bookmarks popped up in my Toolbar. I am trying to remove it but have had no success. I deleted the one website that was in Other Book… (read more)

On 1/5/21 at about 1200 PST, Other Bookmarks popped up in my Toolbar. I am trying to remove it but have had no success. I deleted the one website that was in Other Bookmarks but it is still in my Toolbar. How do I remove, Other Bookmarks from my Toolbar?

Asked by BigMetalWally 1 year ago

Answered by cor-el 1 year ago

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New "403 Forbidden" webpage now blocking an everyday used website

My wife and I are both suddenly blocked from opening a fav website: https://www.freedomconsciousness.com/ We now get a 403 Forbidden webpage (generated by Wordfence) inst… (read more)

My wife and I are both suddenly blocked from opening a fav website: https://www.freedomconsciousness.com/

We now get a 403 Forbidden webpage (generated by Wordfence) instead.

Ditto when using the utube webpage, then in the About tab, trying to reach the website that way.

Trying the Mozilla technique of clicking on the lock icon ... I get both a secure connection message and a not-secure-connected message. Nothing I try after that affects anything. What to do???

Cheers Jaykay

Asked by Jaykay 1 year ago

Answered by Jaykay 1 year ago

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Managing Cookie Exceptions

Need help configuring Firefox exceptions for Cookies and Other site Data so sites like the NY Times can remember me so I don't have to log-in to them multiple times per d… (read more)

Need help configuring Firefox exceptions for Cookies and Other site Data so sites like the NY Times can remember me so I don't have to log-in to them multiple times per day.

I've even deleted Firefox and started over, but that did not resolve the issue.

I need an expert in this to help me as I'm just not getting it...though I have tried many different configurations of FireFox's settings.

Thanks

Tim

Asked by tleahy+ffox 1 year ago

Answered by cor-el 1 year ago

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Add-Ons don't work; Apple MacBook Air M1

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox … (read more)

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox Beta (which supports Apple Silicon but crashed a lot) and restarting my computer, as well as re-installing the Add-Ons. Nothing works. How can I fix this?

Asked by aaronkurz6 1 year ago

Answered by Tom J 1 year ago

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Print button saves file

Why does the Firefox print button launch the save window? When I open an attachment from an email to print, the print button automatically wants to save the document as a… (read more)

Why does the Firefox print button launch the save window? When I open an attachment from an email to print, the print button automatically wants to save the document as a PDF. If you try to open the PDF after being saved, it will launch the printer function on my MacBook Pro.

I have tried the procedures in the "Fix Printer Problem" article, which does not resolve the problem. If I refresh Firefox, the print button will work for a few days and then reverts to saving files.

I have removed and redownloaded Firefox multiple times, and I get the same results. I have used Firefox for quite a while and never had this problem. This issue is something that has started about two months ago.

Asked by gmichaelbargas 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox colours washed-out

I just installed Firefox and found that the browser looks washed out compared to other browsers - Safari, Chromium, Vivaldi, Opera and Brave. The whole things - the brows… (read more)

I just installed Firefox and found that the browser looks washed out compared to other browsers - Safari, Chromium, Vivaldi, Opera and Brave. The whole things - the browser itself and the web content. Here is an example of my Adguard Home page. Firefox on the left, Chromium on the right. Im using an Apple Mac Mini M1 and the Firefox version is 86.0.1 running the ARM 64 (universal) version. Is there anything I can do? I have tried the old trick of diabling hardware acceleration and it makes no difference whatsoever.

Asked by phillip9 1 year ago

Answered by phillip9 1 year ago

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Firefox crash/froze whenever uploading items

Every time when I upload a file to a website, as soon as i click Browse to find the file, Firefox crashes/froze on OS X. When I use Chrome to do the same thing works fine… (read more)

Every time when I upload a file to a website, as soon as i click Browse to find the file, Firefox crashes/froze on OS X. When I use Chrome to do the same thing works fine. Have entered "about:crashes" on Firefox address bar, have several unreported IDs. Unable to submit the IDs, shown failed when clicked.

Asked by xveipheng 1 year ago

Answered by FredMcD 1 year ago

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autofill credit card info

Where is the ability to save credit card information? As per this moz article its definitely not under privacy&security -> forms autofill, in fact there is just lo… (read more)

Where is the ability to save credit card information? As per this moz article its definitely not under privacy&security -> forms autofill, in fact there is just logins & passwords nothing about credit card.

I also went into about:config to confirm these attributes are set to true. extensions.formautofill.creditCards.enabled extensions.formautofill.creditCards.available

version 90.0.2.

Asked by Diders 10 months ago

Answered by cor-el 10 months ago

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"Reload page" button has disappeared

After installing Firefox 84.0 (Mac), I no longer see the circular "reload page" tool on the address bar. Is this something I did, or has it really gone away? If it's gone… (read more)

After installing Firefox 84.0 (Mac), I no longer see the circular "reload page" tool on the address bar. Is this something I did, or has it really gone away? If it's gone, how do I force a page reload? If I screwed something up, any idea how I can unscrew it ;) ?

Asked by BSquared 1 year ago

Answered by cor-el 1 year ago

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Telephone Number Links

When I'm using FF on my Mac, Catalina OS, and click on telephone numbers in websites, they always open up Skype, which I don't want them to do. Instead, I want them to t… (read more)

When I'm using FF on my Mac, Catalina OS, and click on telephone numbers in websites, they always open up Skype, which I don't want them to do.

Instead, I want them to take me to Facetime and dial the number there.

Is there some configuration in my Preferences or an add-on that is causing phone numbers to open Skype instead of Facetime?

What can I do to get it open Facetime and dial there instead of Skype?

Asked by zillamobster 1 year ago

Answered by Wesley Branton 1 year ago

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CNBC site loads but promptly disappears

when I load cnbc.com the home page displays for about 1 second, then the screen goes blank white. I cannot recall making any changes to settings that would affect this a… (read more)

when I load cnbc.com the home page displays for about 1 second, then the screen goes blank white. I cannot recall making any changes to settings that would affect this and cannot find any setting that corrects it. It works on other browsers and cannot figure out the problem.

Asked by rconnor316 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Spellchecker not working (it's switched on and I have a dictionary)

I can't get spellcheck to work. I'm using Firefox on a Mac. This is true even when using a box with multiple lines. I have ticked the box in preferences that says Check … (read more)

I can't get spellcheck to work. I'm using Firefox on a Mac. This is true even when using a box with multiple lines.

I have ticked the box in preferences that says Check your spelling as you type. I have a language chosen - English (United Kingdom). I tried installing a different dictionary in Add-ons, but it made no difference.

I've gone into about:config and adjusted the settings in layout.spellcheckDefault and checked services.sync.prefs.sync.layout.spellcheckDefault, which made no difference.

I've read posts that say to right click and look at the dictionaries, but this doesn't work for me (could be because I'm using a Mac). Same with pressing Control.

Any thoughts?

Asked by tatew1 1 year ago

Answered by cor-el 1 year ago

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"Search with Amazon.com" pinned on seletion of URL bar

When I hit cmd+l to select the URL bar, the first entry in the suggestion list is "Search with Amazon.com" with a pin icon to the left of it. I've searched all through th… (read more)

When I hit cmd+l to select the URL bar, the first entry in the suggestion list is "Search with Amazon.com" with a pin icon to the left of it. I've searched all through the preferences and even about:config and any reference to Amazon is disabled. How can I get this to go away?

Asked by spartanhooah 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Sharing a link via airdrop

I used to use a lot the three dots next to a webpage to share the page via airdrop (to have it/share it with my own phone or others'). Now the three dots have disappeared… (read more)

I used to use a lot the three dots next to a webpage to share the page via airdrop (to have it/share it with my own phone or others'). Now the three dots have disappeared and, although I read here that I could do that by right clicking the page, the option for SHARE does not appear. Can you please explain how to do this now? (I use a Mac).

Asked by findmariag 10 months ago

Answered by TyDraniu 8 months ago

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Remove favicons?

Is it possible to remove favicons from the Bookmark Tool bar and bookmark pulldown menus? It'd be a much cleaner look. Not entirely sure, but it looks like someone was as… (read more)

Is it possible to remove favicons from the Bookmark Tool bar and bookmark pulldown menus? It'd be a much cleaner look. Not entirely sure, but it looks like someone was asking a similar question here: https://support.mozilla.org/en-US/questions/1258765 If by any chance pasting his contact here reaches @jscher2000 perhaps he has some input. https://support.mozilla.org/en-US/user/jscher2000 Thanks!

Asked by Phin 3 years ago

Answered by cor-el 3 years ago

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How to install Progressive Web Apps?

Hello, Does Firefox allow the installation of Progressive Web Apps? All the guides that I'm finding online are either for Chrome or Edge. I want to install a Web App on m… (read more)

Hello, Does Firefox allow the installation of Progressive Web Apps? All the guides that I'm finding online are either for Chrome or Edge. I want to install a Web App on my desktop. Please help!

Asked by Khalid 1 year ago

Answered by cor-el 1 year ago