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Where is the QR Code?

On this page https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication it says 5. Use the app to take a photo of the QR code, or click Can’t … (read more)

On this page

 https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

it says

 5. Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app. 

But I don't see a QR Code anywhere. What am I missing?

Thanks.

Asked by Roberto 1 year ago

Answered by cor-el 1 year ago

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Suddenly FF no longer streams ok.ru videos ... but Chrome still does

have the same addons in Chrome and FF (Kaspersky, adblocker; turned both off in FF to test, NO difference) this just happened, screen says "Video not found" for EVERY ok.… (read more)

have the same addons in Chrome and FF (Kaspersky, adblocker; turned both off in FF to test, NO difference)

this just happened, screen says "Video not found" for EVERY ok.ru vid

just want to stream again (never download, just stream)

this has been working correctly for YEARS till a few hours ago

of course I can watch with Chrome, but prefer to using FF


only a few of DOZENS that suddenly stopped working on FF (still play with Chrome) https://ok.ru/video/3113160935936 https://ok.ru/video/2723130051072 https://ok.ru/video/291281242787 https://ok.ru/video/328756300451 https://ok.ru/video/3717381622272 https://ok.ru/video/3844312730112 page https://ok.ru/video/c3924224 https://ok.ru/video/287260740259 https://ok.ru/video/269560449699

Asked by xlcrlee 1 year ago

Answered by xlcrlee 1 year ago

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Sharepoint in Microsoft Office 365 will only launch in a private Firefox window

All the other apps in Office 365 work as normal but when I launch Sharepoint in a normal Firefox window I get the following error message: Sorry, something went wrong An… (read more)

All the other apps in Office 365 work as normal but when I launch Sharepoint in a normal Firefox window I get the following error message:

  • Sorry, something went wrong
  • An error has occurred on the server.
  • Technical Details
  • Troubleshoot issues with Microsoft SharePoint Foundation.
  • Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
  • Date and Time: xxxxxxxxxxxxxxxxx

Firefox is up to date (v81.0) and running on a modern up to date Win 10 Pro laptop, I've cleared all my browser history and rebooted but without success. The same web page works without problem in Edge and Chrome but in Firefox it will only work in a private window.

Asked by jamieson62 1 year ago

Answered by jamieson62 1 year ago

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pausing a video mutes all sounds with bluetooth headphones

Hi ! Ever since I received my bluetooth headphones (ATH-SR50BT), I've had a problem with the sound. Whenever I pause a video or kill the tab it's in (even if the video is… (read more)

Hi !

Ever since I received my bluetooth headphones (ATH-SR50BT), I've had a problem with the sound. Whenever I pause a video or kill the tab it's in (even if the video is not playing) all the sounds of my computer are muted. Simply changing my sound output and going back to my headphone resume the other sounds.

I've tried solutions for Windows and the headphone without success, and then found solutions that appear to work for Chrome (https://support.google.com/chrome/thread/8894867?hl=en&msgid=14396047) and Spotify (https://community.spotify.com/t5/Desktop-Windows/Pausing-Spotify-Playback-quot-Mutes-quot-ALL-Audio-Playback-On/m-p/4551102/highlight/true#M64084), hence why I decided to search for a Firefox fix.

Could someone help me ?

Asked by pauldelrincon 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Move cache to Ramdisk

Hi, I created a new profile because of crashes. I have Firefox version 81.0.1 (64-bit). I have Ramdisk but I cannot edit anymore the cache location in browser.cache.disk.… (read more)

Hi, I created a new profile because of crashes. I have Firefox version 81.0.1 (64-bit). I have Ramdisk but I cannot edit anymore the cache location in browser.cache.disk.parent_directory. I can only toggle true-false but can't add the ramdisk location. Aren't we allowed anymore to use a ramdisk for cache?

Best regards, Ion

Asked by florinds 1 year ago

Answered by cor-el 1 year ago

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Unable to logon to Texas Workforce Commission

I AM ALMOST DONE WITH MOZILLA THEY UPDATE MORE THAN BILL GATES AND MICROSOFT AND I AM SICK OF IT. I AM RUNNING ON VERSION 81 AND NOW IN THE LAST MONTH AND HALF I HAVE NOT… (read more)

I AM ALMOST DONE WITH MOZILLA THEY UPDATE MORE THAN BILL GATES AND MICROSOFT AND I AM SICK OF IT.

I AM RUNNING ON VERSION 81 AND NOW IN THE LAST MONTH AND HALF I HAVE NOT BEEN ABLE TO LOGON AND I AM GETTING TIRED OF THIS CRAP TO TEXAS WORKFORCE COMMISSION

SO I WOULD LIKE TO KNOW WHAT TO DO ABOUT IT, AND BEFORE YOU ANSWER I CAN GET ON GOOGLE NO PROBLEM WITH THEM BUT I CAN'T STAND GOOGLE IN ANY FORM OR FASHION BUT I AM BEGINNING TO HAT MOZILLA AND THEIR CRAP.

CAN ANYONE TELL ME WHAT IS GOING ON WITH FIREFOX THAT I CAN NO LONGER LOG INTO TEXAS WORKFORCE COMMISSION I WOULD REALLY APPRECIATE IT.

LAST COMPLAINT I AM SICK OF THESE BIG TECH COMPANIES NOT HAVING A SUPPORT LINE OR PHONE LINE TO CALL FOR HELP MOZILLA GET YOUR ACT TOGETHER

Asked by robynjones 1 year ago

Answered by cor-el 1 year ago

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After an update, Firefox no longer properly displays certain character sets

Recently Firefox asked me to close so it could restart and install an update, and when it came back, it wasn't properly displaying a number of character sets for which I … (read more)

Recently Firefox asked me to close so it could restart and install an update, and when it came back, it wasn't properly displaying a number of character sets for which I have the proper fonts installed. Sorry for the vagueness as to when this was, but I'm not sure. The attached table of letters from Wikipedia's article on the Phoenician alphabet gives a great illustration of the problem I'm having. All of these characters used to display.

The fonts work fine outside of Firefox. But the problem isn't limited to Wikipedia, as shown in the next screenshot from Tatoeba. And there are other, non-Semitic letters that I've also suddenly started having problems with - I think they're all the kind that a typical Unicode font might not support, leading me to wonder if Firefox is properly looking for another font, and it doesn't seem so, but I've had difficulty trying to fix this in settings and haven't found any threads here or elsewhere about how I might do so.

Asked by koyenes 1 year ago

Answered by koyenes 1 year ago

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Can't click on things

When I try clicking on certain things, it doesn't work. Example shown in picture. Same clickable thing works on chrome, but I don't want to use chrome. Any fixes? (The pa… (read more)

When I try clicking on certain things, it doesn't work. Example shown in picture. Same clickable thing works on chrome, but I don't want to use chrome. Any fixes? (The past months part)

Asked by gabriel2446 1 year ago

Answered by FredMcD 1 year ago

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How do I change this "Certificates ImportEnterpriseRoots true"?

How do I change this "Certificates ImportEnterpriseRoots true"? I'm not part of any company, yet this setting has been set on all my units. It prohibits me from changing … (read more)

How do I change this "Certificates ImportEnterpriseRoots true"? I'm not part of any company, yet this setting has been set on all my units.

It prohibits me from changing some settings, and is driving me crazy.

Asked by Kim Hynek 1 year ago

Answered by Wesley Branton 1 year ago

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youtube does not load

recently you tube had started taking SOOOOOOOOOOOOOOOOOOOOOOO much time to load and i don't know why i open a video and it starts loading and i wait 5 whole minutes for t… (read more)

recently you tube had started taking SOOOOOOOOOOOOOOOOOOOOOOO much time to load and i don't know why

i open a video and it starts loading and i wait 5 whole minutes for the video to load... i tried disabling ad blocker and using you tube enhancer but it still does not work can you please help?

for example in the first image i will place i waited 5 min for the vid to load

i WILL NEVER change browsers cause this is the best one but i do need help

Asked by popiomondayz 1 year ago

Answered by FredMcD 1 year ago

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Opening a Command Terminal/Window

I am using a Linux/Ubuntu computer. I downloaded a program that instructs me to "Open a browser window" to enter certain commands. I am fairly new Linux user and am req… (read more)

I am using a Linux/Ubuntu computer. I downloaded a program that instructs me to "Open a browser window" to enter certain commands. I am fairly new Linux user and am requesting assistance on how to open a Firefox browser "command" window and enter a Linux command.

Here is the program's URL: https://frontend.bredbandskollen.se/download/README.txt

See Item: --Browser

Thanks for your assistance!

Asked by dwaggoner.phd 1 year ago

Answered by cor-el 1 year ago

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Want to import bookmarks from Opera browser to Firefox

Is it possible to import my Opera bookmarks into Firefox? The only selections I've found in the Help file is from Microsoft Edge, Edge Legacy or Internet Explorer. Perha… (read more)

Is it possible to import my Opera bookmarks into Firefox? The only selections I've found in the Help file is from Microsoft Edge, Edge Legacy or Internet Explorer. Perhaps there might be a workaround?

Asked by lew42 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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How do I disable rich audio presence that Firefox now does with Windows 10?

Honestly, I have no idea how to describe it. I loved how when I played a video on Firefox, it wouldn't pop up with that annoying video title whenever I changed my volume.… (read more)

Honestly, I have no idea how to describe it. I loved how when I played a video on Firefox, it wouldn't pop up with that annoying video title whenever I changed my volume. Now, when I'm watching a video or playing audio, this happens. And, it doesn't even get it right most of the time! Like for example, it does this instead! That's not even the page I'm on!

Is there any way for me to get rid of this? Thanks

Asked by sheepy404 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Locate folder a bookmark is in

I went to "Show All Bookmarks" and searched for a bookmark. I want to know what folder I put the bookmark in. I can't figure out how to do so. Someone answered this quest… (read more)

I went to "Show All Bookmarks" and searched for a bookmark. I want to know what folder I put the bookmark in. I can't figure out how to do so.

Someone answered this question before:

https://support.mozilla.org/en-US/questions/1274811

"You can open this bookmark in a tab, possible in "Work Offline mode". If you click the highlighted star on the location bar then you can check via the Folder line where in the folder tree this bookmark is located (second down arrow and use the scroll bar)."

How do I get into "Work Offline mode"? Also, why is this so difficult?

Asked by KT 1 year ago

Answered by cor-el 1 year ago

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Firefox disappeared completely after a Windows 10 update

Hello, I just restarted my PC after a Windows 10 update (Windows Update). Launching Firefox from the task bar no longer worked (link removed). So I launched Firefox from … (read more)

Hello, I just restarted my PC after a Windows 10 update (Windows Update). Launching Firefox from the task bar no longer worked (link removed). So I launched Firefox from the start menu. A completely blank version of Firefox appeared on the screen, as if I had just installed it. No more favorites, no more extensions, no more customization. All Firefox installation files in the AppData directory are dated today. How can a Windows update remove a Firefox installation? Is it possible to recover favorites and bookmarks? Thank you for your answers. Regards,

Asked by Eric 1 year ago

Answered by FredMcD 1 year ago

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Updated to Firefox 81.0 but credit card autofill is still missing from Options/Preferences menu

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu. I followed the instructi… (read more)

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu.

I followed the instructions from here:

https://support.mozilla.org/en-US/kb/credit-card-autofill

Yes, I am located in the US.

Asked by Mr.K 1 year ago

Answered by Mr.K 1 year ago

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This account is not active. Please contact an administrator if you believe this is an error.

I use Firefox for many years. Firefox is always synced and I use "Firefox master password". The problem is that every time I try to sign in my account I see this message:… (read more)

I use Firefox for many years. Firefox is always synced and I use "Firefox master password".

The problem is that every time I try to sign in my account I see this message: "This account is not active. Please contact an administrator if you believe this is an error. " This message is looks like mozilla's prank, because someone needs to sign in first to get help! As I try to get help, "support mozilla" is drive me to an endless loop in Mozilla.org.

After several minutes (I think about 15minutes) I don't know why and how but I'm in! This is happened every time I try to sign in my account!

Why is so much time consuming and frustrating the way to sign in? What it means "This account is not active." and why don't given a reason why this happens or/and a way to fix? Why I can't just type the UN/Pass to sign in?

Thanks in advance and sorry for my english.

Asked by AntonyMan 1 year ago

Answered by AntonyMan 1 year ago

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Firefox 81.0.1 not remembering cookies

Version 81.0.1 (64-bit) does not remember cookies. I logged in to my email, Facebook, LinkedIn and other sites and chose to remember the browser. When I restart the brows… (read more)

Version 81.0.1 (64-bit) does not remember cookies. I logged in to my email, Facebook, LinkedIn and other sites and chose to remember the browser. When I restart the browser, I have to login again. This happens on all sites with passwords. I tried the sites and restarting Firefox several times with the same results.

I have disabled all tracker blocking, allowing everything through. Enhanced tracking protection is off for the sites. Cookies, etc. are NOT set to delete upon exit. This is new behavior. Earlier versions did not have this problem. Any idea of how to fix this?

Asked by Espressolover 1 year ago

Answered by FredMcD 1 year ago

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Facebook White Screen (only with Firefox)

Today I got what I've seen described as the "Facebook White Screen of Death". I've tried: Reload Clear Facebook cookies (which implies logging back in) Clear site data Re… (read more)

Today I got what I've seen described as the "Facebook White Screen of Death". I've tried: Reload Clear Facebook cookies (which implies logging back in) Clear site data Restart in Safe Mode None of these things make any difference. Still get only a white screen. Facebook works fine in the Chrome browser and in the Android app, so it must be a Firefox-specific issue, in my case. This is Firefox 81.0.2 under Ubuntu 20.04 The problem only started today. I've used Facebook with Firefox for years without problem.

Asked by David Shochat 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago