Firefox Community Forum

I need to log into websitetrafficrewards.con and extraordinarysolos.com and supertools.com but they arenot loading with firefox or chrome.

I got an email that my subscription for Mozilla VPN has been cancelled a month from now. I wonder why? On the "What’s New | Firefox 151" page the new free VPN service is announced. Does it have anything to do with that? Not yet in my region (Sweden) though. Kind regards, Monika Ivarsson

Firefox recently seems to be crashing randomly when I disconnect from VPN. At least I think it's crashing. This has maybe started a few weeks ago?

What happens is that when I disconnect from my VPN (ProtonVPN), I will randomly not be able to load any pages. If I go to any website, it will just get stuck loading forever. No timeout. I'm able to visit the browsers own pages like settings, some about: pages like about:performance, about:memory, etc.

Why I'm not sure if it's crashing is because the browser itself is not closing, I have to manually close the browser window. Once I close the window manually and wait a while, the crash reporter pops up. If I close the window manually then re-open it, theres a text prompt that shows up telling me Firefox is still open and if I want to close it to re-open Firefox.

I don't think it's the VPN's issue as when I disconnect from my VPN, applications other than Firefox work and have internet connectivity (a separate browser like Chrome, or discord, etc)

What I have tried:

• new Firefox profile
• Using Firefox Nightly
• Various ProtonVPN settings (but I don't think its related to ProtonVPN)
• Various Firefox network settings
• Both Firefox and Firefox Nightly Open, when disconnecting VPN one would stop letting me reach sites but other wouldn't

I have the crash report details (from Firefox and Firefox Nightly) but unsure where best to upload or if it contains any sensitive data.

Maybe pasting this is fine? Both mention this at the last few lines of details: Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsHttpConnectionMgr::Shutdown

And I also see this for maybe why the browser itself doesn't "crash" MozCrashReason: Shutdown hanging at step AppShutdownNetTeardown. Something is blocking the main-thread.

If it's okay to share the crash reports then I can add them.

I CANNOT log into my Facebook account since Firefox launched your VPN. I didn't sign UP for the VPN but I'm troubleshooting and the VPN launch happened at the same time I was denied access to Facebook. Can you FIX this problem????? It is infuriating!!!! I can SEE the page and friends can SEE the page which means it hasn't be LOCKED or deleted. I just can't access my own page - not with my phone # or email. I just get a 2-step authentication notice EVERY TIME I try to login and when I do try to log in, I get the "technical issue" notice. My page - https://www.facebook.com/SueCastner

I have been working on this since SUNDAY and I am the Press/Media liaison for a number of organizations. This SNAFU is going to get me fired if I can't get back on social media! There's GOT to be someone in your organization who can connect me with an actual human being to FIX THIS!!! PLEASE

Bully much? TyDraniu! Its people like you that makes the average user that has to result to anger replies leave because of the technical problems. I thank you for making my mind up for me, for more years than I can remember I used Firefox, even when it was giving me a hard time. I always returned because they seemed to really care. Now I am not so sure anymore. If you enjoy sarcasm all the more power to you. And just maybe someone that matters will take notice of this

Internet searches for Firefox support/forums shows https://www.mozilla.org/en-US/about/forums/ and https://www.mozilla.org/en-US/about/governance/policies/participation/

Searching around these links is too difficult to find where to post any questions, which happens to be on this link https://support.mozilla.org/en-US/questions/

Please make UX friendlier.