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  • Solved

Firefox has issues loading some websites and extensions

I am having a problem with Firefox. Some websites do not load correctly and certain extensions do not work as expected. I have already tried restarting Firefox and check… (read more)

I am having a problem with Firefox. Some websites do not load correctly and certain extensions do not work as expected.

I have already tried restarting Firefox and checking my internet connection, but the issue still happens.

Please advise how to fix this problem. Thank you.

  • Solved

Block Site Extension

If I use extension 'Block Site' (shows up as a stop-sign shaped icon with a 'W' on it) to block a site, when I try to unblock it, it fails, with the below message: "This… (read more)

If I use extension 'Block Site' (shows up as a stop-sign shaped icon with a 'W' on it) to block a site, when I try to unblock it, it fails, with the below message:

"This operation cannot be performed in incognito mode. Please open the page in a regular browsing window and try again."

I am just clicking on the (whichever) site, from a search - not opening a private window... This extension used to work fine.

I did install DuckDuckGo browser, but removed it, as it was more trouble than it was worth. I would have to reboot my PC after each use before FireFox would connect.

Asked by rjrjack 2 weeks ago

Answered by rjrjack 2 weeks ago

  • Solved

ProtonPass extension

ProtonPass extension for Firefox Android - won't accept? Not showing in Extensions, download from Proton site greyed-out.Any advice gratefully received!

Asked by Johnnie 3 weeks ago

Answered by Denys 2 weeks ago

  • Solved

Easy Screenshot stopped working properly

I have been using Easy Screenshot for years. Today I tried taking a screenshot and it opened a huge copy of the rectangular image I wanted to save in a new tab. Then th… (read more)

I have been using Easy Screenshot for years. Today I tried taking a screenshot and it opened a huge copy of the rectangular image I wanted to save in a new tab. Then there was no visible way to save the image. I used to get the option to save the image file in the same tab as the image I wanted to save. Took a screenshot and saved in Paint to show the contents of the Firefox window that image is huge and should have been 4 inches wide at most. Also the lack of how to save the image.

I'm wondering if this a because of the latest update. Firefox 147.0.1 X64 desktop WIN10 22h2 with ESU

When I tried reporting the problem on the add-on page the website it tried to connect to was not working so asking here for help.

https://mozilla.com.cn/addon/325-easyscreenshot/

Asked by SueWitch 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

  • Solved

Uninstall Ad Blocker

As usual on forums, none of the subject choices exactly fit my situation/problem, so I apologize for any unintended misdirection. How do I uninstall Privacy Badger. It… (read more)

As usual on forums, none of the subject choices exactly fit my situation/problem, so I apologize for any unintended misdirection.

How do I uninstall Privacy Badger. It's been disabled, but not uninstalled. Please be specific as to keystrokes, screens, boxes, location of item. Many instructions tend to overuse computer jargon or common industry synonyms used daily within their sphere, which a laymen cannot easily translate, and often raise more questions than they answer. Installed on my Firefox browser. Thank you in advance.

Asked by treatycity 3 weeks ago

Answered by Paul 3 weeks ago

  • Solved

HOW TO ADD EXT TO THE RIBBON UP TOP

Anyone use LastPass? Do YOU have any hair left? How do I put that extension up at the top. Where my red arrow points? ALSO...... Im entering the email and password i sw… (read more)

Anyone use LastPass? Do YOU have any hair left? How do I put that extension up at the top. Where my red arrow points? ALSO......

Im entering the email and password i swear dozens of times every day...it never works right, ALWAYS need one or both lines filled in.  I DONT CARE IF IT DOESNT WANT ME TO SAVE THE PASSWORD. GOD KNOWS its NOT retaining it!  OK, im 75 years old. HAVE I LOST MY MARBLES?

Asked by Shandy 3 months ago

Answered by Mark 3 months ago

  • Solved

Do not know how to exit safe mode and enable extensions.

I am 82 years of age and did not grow up with the Internet. I have a total of only 8 hours of training on a PC. I have no idea how my PC got into 'safe mode' and now all … (read more)

I am 82 years of age and did not grow up with the Internet. I have a total of only 8 hours of training on a PC. I have no idea how my PC got into 'safe mode' and now all of my extensions are disabled. I do not know how to exit 'safe mode' to allow the extensions to be enabled again. I tried following the instructions as provided, but to no avail.

Asked by usmc354 1 month ago

Answered by TyDraniu 1 month ago

  • Solved
  • Locked

Sidebar ChatBot shortcut stopped working after resetting PC

I've been extensively relying on the `Ctrl+Alt+X` shortcut to spin up the selected chatbot in the sidebar, but ever since I reset my pc (complete reset, cloud download of… (read more)

I've been extensively relying on the `Ctrl+Alt+X` shortcut to spin up the selected chatbot in the sidebar, but ever since I reset my pc (complete reset, cloud download of windows, clear all apps and files) and re-installed firefox, the keyboard shortcut isn't working for me anymore.

I installed firefox with chocolatey, upon noticing that the shortcut had stopped working, I tried to downgrade to v145, which didn't help either. So an uninstall and re-install later (this time manually downloading the installer exe), `Ctrl+Alt+X` still doesn't work. Although hovering over the chatbot's icon in the sidebar shows the shortcut in the tooltip.

More info: `choco uninstall firefox` created a backup of "Old Firefox Data" or something similar, could that have somehow persisted the malfunction across installs?

Any help would be appreciated! System: Windows 10 Pro Firefox: 146

Asked by SuMo Bot 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

extensions eating memory but not showing anywhere

When i go to "about:memory" and do a measurement to see whats eating memory i find extensions that are nowhere to be found in the extension manager nor in the folders whe… (read more)

When i go to "about:memory" and do a measurement to see whats eating memory i find extensions that are nowhere to be found in the extension manager nor in the folders where the extension files are. they are: - Extension(id=wikipedia@search.mozilla.org, name="Wikipedia (en)", baseURL=moz-extension://8551 - Extension(id=webcompat@mozilla.org, name="Web Compatibility Interventions", baseURL=moz-extensi - Extension(id=screenshots@mozilla.org, name="Firefox Screenshots", baseURL=moz-extension://486 - Extension(id=pictureinpicture@mozilla.org, name="Picture-In-Picture", baseURL=moz-extension:// - Extension(id=google@search.mozilla.org, name="Google", baseURL=moz-extension://13f3307a-648b- - Extension(id=formautofill@mozilla.org, name="Form Autofill", baseURL=moz-extension://dfdf20df- - Extension(id=ddg@search.mozilla.org, name="DuckDuckGo", baseURL=moz-extension://c8eb7a13-e1ab - Extension(id=bing@search.mozilla.org, name="Bing", baseURL=moz-extension://424719d2-8ccf-4c8e- - Extension(id=addons-search-detection@mozilla.com, name="Add-ons Search Detection", baseURL=moz- (the names are cut thats how it shows and at the end there is a "..." i cant select) I tried looking everywhere and i cant find where are this extensions to delete them. i use the google website to do searches so dont need an extension, i dont use duckduckgo at all, i dont use bing at all, i dont use the screenshot feature, i dont use the picture in picture thing and also i use the wbesite if i want to go to wikipedia. I would like to know how to erase them entirely since i dont use them and they are eating memory.

Asked by karras85 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Locked

Extensions

duplicate of /questions/1556684 thread in correct section I have already installed Firefox when I try to download extensions redirects me App Store it shows open please … (read more)

duplicate of /questions/1556684 thread in correct section

I have already installed Firefox when I try to download extensions redirects me App Store it shows open please fix problem any suggestions thanks

Asked by Luffyy 1 month ago

  • Solved

Free Download Manager & FF v146.0

I use Free Download Manager v3.97 along with FF Free Download Manager extension v3.22 to download files from Easynews.com. This issue may have nothing to do with Firefox … (read more)

I use Free Download Manager v3.97 along with FF Free Download Manager extension v3.22 to download files from Easynews.com. This issue may have nothing to do with Firefox except that the problem started a couple of days ago about the time 1.46.0 was installed.

When I right-click to download a video file, FDM is configure to automatically start the download. But downloads are not starting automatically now. FDM just shows the download with an hour glass figure. I have to manually stop then start the download.

Window 11 PC.

Asked by rw330i 1 month ago

Answered by rw330i 1 month ago

  • Solved

How do I escalate the presence of a malicious extension for removal from the store?

[Coupongogo: Automatic Coupons & Cashback](https://addons.mozilla.org/en-US/firefox/addon/coupongogo-automatic-coupons/) is a malicious extension programed with a com… (read more)

[Coupongogo: Automatic Coupons & Cashback](https://addons.mozilla.org/en-US/firefox/addon/coupongogo-automatic-coupons/) is a malicious extension programed with a command and control server located in China.

Despite [Firefox user reports](https://www.reddit.com/r/firefox/comments/1pl0u6m/malicious_addon_does_not_get_taken_down/), the extension remains available on the Mozilla addon store.

A [rastersec.com contributor explains](https://www.rastersec.com/blog/coupongogo-cryptostealer),

>\[Coupongogo\] operates as a remote-controlled time bomb, utilizing a dynamic configuration system to evade detection, hijack all search and browsing traffic, and wait for a server command to activate its dormant theft capabilities targeting major cryptocurrency exchanges.

Given the lack of success at securing the privacy and security of users by using the standard addon reporting tool, how can I escalate this matter to a responsible Mozilla party for triage?

Asked by RealDeer 2 months ago

Answered by James 2 months ago