Showing questions tagged:

Firefox for iOS not loading images

After updating to version 158.0 of Firefox for iOS, absolutely no images load within the app. My iOS version is 26.4.1, and I am not able to update my iOS version to anyt… (read more)

After updating to version 158.0 of Firefox for iOS, absolutely no images load within the app. My iOS version is 26.4.1, and I am not able to update my iOS version to anything newer.

Solved 2

When I open the email for the daily newspaper and click on "read today's paper," I get the sign-in box. I have added the newspaper to my acceptance and permission sites and how do I fix this?

I receive two daily newspapers. For each, I added the emails to the acceptance list so when I get the email, I open it and click on the box, "read today's email." One w… (read more)

I receive two daily newspapers. For each, I added the emails to the acceptance list so when I get the email, I open it and click on the box, "read today's email." One works perfectly. The other one doesn't. It was working and with the recent updates, it has stopped working. Every time I click on "read today's paper," I get the sign-in box. Why is this happening and what can I do or Firefox do to correct this problem? I added the paper to the exception box (manage exceptions and cookies) but doesn't seem to make a difference. I have added two different options for the paper, but neither seems to produce the automatic sign-in. I wrote to the tech director of the newspaper several times. The first time she fixed it then an update set me back to square one. The second time she recommended putting the info into the exceptions and cookies. I did and it worked until this most recent update. Now, nothing seems to work and I have stopped the protection guard on the browser window. What are or is a solution? Thank you.

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Back again with the same issue from July 2026. Please see attached info

Hello. I am back again with the same issue that I presented on the forum post three months ago. https://support.mozilla.org/en-US/questions/1594903?utm_campaign=questions… (read more)

Hello. I am back again with the same issue that I presented on the forum post three months ago. https://support.mozilla.org/en-US/questions/1594903?utm_campaign=questions-reply The difference is now it is happening on Firefox v157.0.1;everything else is identical. Qubes os R4.3.2 with Firefox 157.0.1 in a Fedora 44 xfce VM. To recap I open one window for Proxmox Datacenter Manager and as soon as I click to sign in Firefox completely disappears. I can open this in Chromium browser and Firefox ESR v.140.17.0 esr perfectly fine. Please consult the original post for all I did to troubleshoot this. I am working with the esr version now but would like to help put this issue to bed. Community members stepped up last time to help me so I am here to do my small part for others. Ask for any info you need and I'll reply ASAP. Thanks in advance. SDS

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financial institutions not allowing access by firefox

About 4-6 weeks ago Chase started throwing an error message when I tried to log in. Some other banks, credit agencies, brokerage houses also same thing. The work with Chr… (read more)

About 4-6 weeks ago Chase started throwing an error message when I tried to log in. Some other banks, credit agencies, brokerage houses also same thing. The work with Chrome and Edge.

Can Mozilla get past this or do I give up and use a predatory browser?

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Firefox is blocking ads on YouTube, I don't want to get blocked for blocking YouTube ads.

As much as I hate ads on YouTube I don't want Firefox to block the ads because if they find out you are blocking ads they will block you from Google and YouTube. I have G… (read more)

As much as I hate ads on YouTube I don't want Firefox to block the ads because if they find out you are blocking ads they will block you from Google and YouTube. I have Google pages and other things on their sites that have been there for years. Plus, I feel like I'm stealing a service by not lets the ads run that pays their bills and the content creators on YouTube. Please tell me where in Firefox I can turn the ads back on.

I have used Mozilla products since Netscape Navigator came out in 1995 I think it was. I went to a local internet provider and brought home a 3.5in Diskette and it loaded Netscape Navigator with my info all filled in for email, Usenet, Webpage publishing and a few Bookmarks to get started. I still use SeaMonkey for my email because it still has email addresses from the 1990's. I have Thunderbird for email on my phone. Anyway, thank you for all your work over the years. Rocky, [redacted email from community support forum]

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VPN is not working in the location of Japan

I started to try free 50GB a month Firefox VPN to use the website in Japan (free TV programs only available in Japan but are allowed to watch through VPN). It was workin… (read more)

I started to try free 50GB a month Firefox VPN to use the website in Japan (free TV programs only available in Japan but are allowed to watch through VPN). It was working for about a month but now it seems to be blocked. I tried suggested troubleshooting like clearing cash, quitting and opening Firefox, closing VPN, changing location setting and back to Japan etc. Is it because free? It was working when I was subscribing NordVPN. So, it's not the website issue. I would like to know why it is not working now. Thank you

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Can you restore a closed container?

I had to restart my computer for updates so I clicked on my container and closed it thinking it was like closing a program and then re-opening it. Now it's gone and seve… (read more)

I had to restart my computer for updates so I clicked on my container and closed it thinking it was like closing a program and then re-opening it. Now it's gone and several hours research with it. Is there any way to restore a closed container?

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Firefox crashes and YouTube playback error after update

Hi, After updating Firefox, I can no longer play YouTube videos, and tabs frequently crash. - Error message: "An error occurred. Please try again later." - Issue persists… (read more)

Hi,

After updating Firefox, I can no longer play YouTube videos, and tabs frequently crash. - Error message: "An error occurred. Please try again later." - Issue persists after Firefox Refresh (about:support). - Google Chrome plays YouTube videos normally without any issues. - Security software (Kaspersky) is installed.

Crash Report ID: 87813821-dd94-4e47-816c-1c62f4f0c0c3

Could you please advise how to resolve this issue?

Thank you.

Solved 3

Every time there is an update, Firefox creates a new profile and hides all passowrds etc.

Every time there is an update, Firefox creates a new profile and hides all passwords etc. It is therefore impossible to work with it now. With 157 I now have a worthless … (read more)

Every time there is an update, Firefox creates a new profile and hides all passwords etc. It is therefore impossible to work with it now. With 157 I now have a worthless Firefox, because all links, passwords, settings etc have been cleared and a new profile has been created.

Solved 4 2

"Entry point could not be located in xul.dll"; Firefox crashes on startup after update, installer also fails.

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozil… (read more)

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll."

After accepting that, I get another message that says: "Couldn't load XPCOM." Then, it just quits, with no Crash Reporter dialog.

I downloaded a fresh installer, but it takes a couple minutes to even launch, and then just sits there for a long time on the initial screen doing nothing before saying the installation failed. I've restarted my computer twice hoping it was a one-off issue, but there's no change.

According to the file information, xul.dll was last changed September 3rd, so it may not be the source of the issue. Perhaps whatever name mangling is responsible for the above entry point changed and now they don't match?

I have automatic updates set to "download but don't install", so it downloaded it a few days ago and I just restarted it this evening and the issue occurred. I could understand that maybe something got corrupted during the update, but I have no idea how the installer could also be failing.

Solved 3

why does the url https://rt.com change to https://rt-english.com when I click the "Enter" button.

It looks to me like the RT's URL was hacked yesterday. I received a warning from Firefox urging me to go back because of suspected for malware found when I attempted to … (read more)

It looks to me like the RT's URL was hacked yesterday. I received a warning from Firefox urging me to go back because of suspected for malware found when I attempted to log into RT. I backed off as suggested. I have successfully logged into RT hundreds of times using without any problem, using my Firefox bookmark. The Firefox warning told me that the suspected malware was due to the fact that https was missing in the address, which is highly irregular for the RT website. The details of the address in the bookmark is https:///www.rt.com, yet when I clicked the enter button, the https had disappeared. RT streams news on Rumble and I successfully used it instead of the RT website.

Later in the day I found information that the RT website could now be used. I tried it using my bookmark. RT opened but there ere changes in the appearance on the page. There was big new banner at the top of the page announcing that I was on RT English. All the images except one were missing and I was unable to access RT news streaming. Today I again checking the bookmark address I have used for a lng time. Today I find the Firefox URL still gives me https://www.rt.com but when I press the enter button the address now changes to https://rt-english.com. When I manually asked Firefox to open rt-english.com, Firefox told me that address does not exist.

This is the best I can do to explain the problem I am encountering, and I need help to resolve the issue. Perhaps other Firefox users have run into the problem and would be grateful for help from Firefox. I am a using Firefox and it is an excellent browser. Thanks for all your good work.

Solved 7

New Tab UI Text Colors

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity he… (read more)

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity header) which were previously white, have been changed to black (or a color close to black).

I use a custom wallpaper for new tabs, which didn't alter these particular colors on v156. Switching the background in the Customize menu shows the white text on some of the default wallpapers and the dark text on others. I have attached example screenshots to show how these elements looked before and after the update. I used the Developer Tools console to do this.

I assume this has to do with the "modernized" Nova UI redesign (which I have disabled) Mozilla is now forcing on its userbase instead of making it optional. Reverting these properties via the Developer Tools console does not make them permanent. I would rather not have to change my current wallpaper if I can help it.

Is there any other way I can make the text white again without changing the background or downgrading? Or if I can make them permanent with the console?

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