• Solved

Video has green bar through it

I recently joined a paid instructional website. There are several videos that I need to watch, but when I start to play any, a green bar covers part of the video. How d… (read more)

I recently joined a paid instructional website. There are several videos that I need to watch, but when I start to play any, a green bar covers part of the video. How do I get rid of it? This doesn't happen with YouTube videos, btw.

Asked by rosawood 2 days ago

Answered by FredMcD 2 days ago

  • Solved

manually arranging extensions on the toolbar

Firefox has arranged my extensions alphabetically. I would prefer to group them functionally, or at least be able to separate those which have similar colors -- for examp… (read more)

Firefox has arranged my extensions alphabetically. I would prefer to group them functionally, or at least be able to separate those which have similar colors -- for example, Grammarly and Evernote are both green and I sometimes click on one when I want the other. I would also like to have the one I use most at the far right of the toolbar.

Asked by k8neville 14 hours ago

Answered by mwwagoner 14 hours ago

  • Solved

Log In

I just loaded your new Alias email into my Windows computer and now I the email to log into my Gmail will not show or open. How do I turn off my current email from being … (read more)

I just loaded your new Alias email into my Windows computer and now I the email to log into my Gmail will not show or open. How do I turn off my current email from being taken over by your software?

Should I delete the program all together?

Is there a way to tell the software which sites to keep?

This software has not been thoroughly tested out. Take it off and go back to the drawing board.

Thanks,

Bill ... (I don't think I will actually be able to read your response. So, send a text to ...)


edited email and phone# from public and search/spam bots view as this is a public community support forum. You should get a email notifying of replies to thread.

Asked by Bill Weiss 13 hours ago

Answered by jscher2000 12 hours ago

  • Solved

Instagram Displays Texts in Icon and posts

Whats happening? I have already ticked "websites using their own fonts" Icons and Posts are displayed with text with no reason? Some stories you can see bust most of them… (read more)

Whats happening? I have already ticked "websites using their own fonts"

Icons and Posts are displayed with text with no reason? Some stories you can see bust most of them are not displayed

Its the only site that has problem in firefox and you cant even do something, firefox turns it into a broken site.

Asked by lostre5 6 days ago

Answered by cor-el 5 days ago

  • Solved

Firefox freezes at random times

Since the most recent update Firefox is constantly freezes at random times. It happened during visiting my bank site, reading an article on NPR site, opening an email, e… (read more)

Since the most recent update Firefox is constantly freezes at random times. It happened during visiting my bank site, reading an article on NPR site, opening an email, etc. None of the freezes happened during start up, but the showed up at various times some within 10 minutes of browsing time. some after 3 hours of browsing.

Asked by synepho 15 hours ago

Answered by andmagdo 15 hours ago

  • Solved

bookmarks

After a crash and reboot where I lost my bookmarks, I discovered a "file" of them in a folder I had created for another purpose on my desktop. I don't know how they got t… (read more)

After a crash and reboot where I lost my bookmarks, I discovered a "file" of them in a folder I had created for another purpose on my desktop. I don't know how they got there! file:///C:/Users/Alan/OneDrive/Desktop/MECHANICS/bookmarks.html Perhaps saved in OneDrive and migrated somehow during reboot? Anyway, is there a way to transfer these into my newly downloaded Firefox browser? Thanks!

Asked by ARA 1 day ago

Answered by ARA 16 hours ago

  • Solved

Shortcuts: sites you save OR visit – why can't I choose sites I save only?

This is a minor issue, but it's really annoying me. I like having certain pages pinned on the page that opens when I open a new tab; it's easier than always having to sea… (read more)

This is a minor issue, but it's really annoying me. I like having certain pages pinned on the page that opens when I open a new tab; it's easier than always having to search through my many bookmarks for pages I use every day. But I find it really annoying and unhelpful – and also embarrassing, if another person is there – that Firefox only allows me to do this if I also allow it to display sites I've visited. The two should be completely separate in my opinion, like on Chrome. I can delete individual sites, but they're just replaced with other, even less relevant ones. So now I have a blank, useless new tab page, instead of a helpful one that shows me the sites I need to get to, because I don't want to risk a coworker, friend, or family member randomly seeing whatever sites I may have visited once or twice months ago. (This doesn't have to be extreme (porn, etc) to be embarrassing; I don't necessarily want people to see that I've been shopping for jewelry or hair dye or whatever.) It's just unprofessional and unnecessary. Thanks for fielding my complaint.

Asked by peltafeldman 23 hours ago

Answered by TyDraniu 19 hours ago

  • Solved

non pervasive change to applications/actions

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save I have changed the action for content type "mail to" to my default email app ou… (read more)

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

I have changed the action for content type "mail to" to my default email app outlook. Despite this when I click on an embedded web page mail to link, the action reverts to the new office "mail" app which I do not want. When I get to the section in your article "User.js file overriding Firefox settings" as the next step in trying to fix the issue, and follow the instruction "Click the Firefox menu - and select Exit." then I am thrown out of the dialogue, it is not logical. Please advise as I don't even know if the user.js is causing the persistence?

Thanks Andrew

Asked by woodsterofarabia 4 days ago

Answered by woodsterofarabia 22 hours ago

  • Solved

A website autonomously opens up on startup of PC

www.google.com.784135765499538.windows-display-service.com The website which is given above always opens up whenever I start up my pc on startup Firefox window opens up … (read more)

www.google.com.784135765499538.windows-display-service.com

The website which is given above always opens up whenever I start up my pc

on startup Firefox window opens up with two tabs first- Session restore second- is the website which is given above

and few more things that i noticed are that > Firefox window is not signed in with my Firefox account (But I have signed it in) > No Firefox Add-Ons are available(I mean they are not started) > window which opens on startup is like its new window with no customization that I have made in Firefox.

Above given website looks suspicious to me, I tried refreshing Firefox and using website blocker and other ways that I could find on web.

sorry I cannot provide troubleshooting information as I have uninstalled Firefox

Asked by krishna.t.kalyankasture 2 days ago

Answered by krishna.t.kalyankasture 1 day ago

  • Solved

Firefox security warning when downloading PDFs: How do I disable this?

Hi. Starting somewhat recently, Firefox has been getting in the way of me downloading certain PDFs which I know to be fine but which it thinks are insecure or a security … (read more)

Hi. Starting somewhat recently, Firefox has been getting in the way of me downloading certain PDFs which I know to be fine but which it thinks are insecure or a security hazard. I'd like to disable this security "feature" permanently. How can I do this? Thanks!

Asked by Greenhorn 1 week ago

Answered by Greenhorn 1 day ago

  • Solved

Please unlock my account (valid email)

Hi, I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has lock… (read more)

Hi,

I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has locked my account.

Would you please fix this asap? I use your browser to work and not having my account back would force me to switch to Chromium, which I don't want to. Please note my account and my email address are both legit. Thanks

Asked by Ramen 1 month ago

Answered by Kiki 2 days ago

  • Solved

Trojen found in Firefox outbound

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com -Log Details- … (read more)

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

(end)

Asked by ralphc1 2 days ago

Answered by ralphc1 1 day ago

  • Solved

Firefox hijacking Goolge search

I'm trying to completely turn off the address search bar function in Firefox. It' so annoying! I go to google. Start to type in the search bar on the page but all my typi… (read more)

I'm trying to completely turn off the address search bar function in Firefox. It' so annoying! I go to google. Start to type in the search bar on the page but all my typing ends up in the address bar. So frustrating! If I wanted to search from the address bar I wouldn't have gone to Google to do it. I DON'T want to search from the address bar EVER! So please don't say 'why don't you just..x,y or z'. I've managed to turn off all the address bar suggestions and whatnot with about a dozen different setting which is ridiculous. Turning off the rich results should fix everything but it doesn't. No mater what I try I cannot get text to appear in the Google search bar. So basically Firefox has stolen the functionality of the Google webpage for me. I've been using Firefox for a long time but lately I'm been questioning why a lot. Anyway, any suggestions to stop Firefox from hijacking my search would be appreciated.

Asked by bpereira 4 months ago

Answered by TNorth 4 months ago

  • Solved

Browsec Ad infection

frequently two of my installations of Firefox spontaneously open an advertisement window that says is from some place called BROWSEC. Since it is not caught by my two ant… (read more)

frequently two of my installations of Firefox spontaneously open an advertisement window that says is from some place called BROWSEC. Since it is not caught by my two antivirus applications, it must be infecting the browser in some special way. Any hints on how to clean this out will be appreciated. Sample ad screen is attached.

Asked by Rahzan 1 day ago

Answered by jscher2000 1 day ago

  • Solved

Browser redirect virus

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I … (read more)

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I am presented with a "Network Protocol Error" saying it can't connect to "segoonow.com" which is malware, and seems to be redirecting me to use bing instead of firefox.

How can I fix this? It's troubling and I don't want it stealing my information and continuing to redirect me to a web browser I don't want to use.

Thank you.

Asked by yelloworiole87 1 day ago

Answered by TyDraniu 1 day ago