Firefox Community Forum

IN RECENT WEEKS Firefox often crashes or freezes and then text box says "sorry..." So is it just my machine? i can't find help on this. it offers to close or restart and says it sends a report to you. also for some reason the ff logo on the taskbar duplicates when i connect to it, so that there are two logo icons. this is not usual. thanks, bill

I really like Firefox and would like to keep it, however when I sign in to my health insurance website it pulls up the site, lets me log in the goes to a blank page and never loads. This is the only site that it does this. I have downloaded your latest version and even contacted my health insurance to see if the problem was on their end. I am stumped !

Thanks CH Mink

Earlier I noticed on a newly installed Debian (stable) system running Gnome (X11) that the screen was not blanking at all and thus the screen was not locking, neither was the system suspending.  After a while I found the command `gnome-session-inhibit --list` (and later the helpful Inhibition Indicator gnome extension ) which returned `firefox: video-playing (idle)`, indicating firefox was inhibiting the idle action (which is to blank the screen) due to playing a video.

Strange since there was no video playing. Mind you i do have several Firefox windows open in multiple workspaces comprising over 100 tabs on a good day. However, most of these tabs had gone to sleep or were forced to sleep by me with the Auto Tab Discard add-on. I didn't notice anything obvious in about:performance. ChatGPT said to try running `Array.from(document.querySelectorAll('video'))` in the console which returned an empty array. I thought that command checked every tab but it only applied to the tab I started the dev tools from. Maybe if there was a way to add a for loop to check all active tabs, it could be a useful command.

Since it was getting to the point I'd have to restart Firefox to fix this, I tried some more drastic measures first, like putting every tab to sleep with Auto Tab Discard. Now about:processes only listed core Firefox processes like: itself, Fork Server, Network, Utility, Extensions, 3x About Pages, and 3x Preallocated.  Even then firefox was still inhibiting the idle action! I think close all of the internals I just listed, so only "Firefox" was listed in about:performance, and still firefox was inhibiting the idle action!

Finally I closed Firefox and finally `gnome-session-inhibit --list` didn't list firefox anymore and screen started blanking again. So I guess that was a bug? How to troubleshoot that better and track down the cause? or should I just go ahead and post this already as a Firefox bug?

Thanks

Over the past two years it seems, both Firefox and Thunderbird constantly show "NOT RESPONDING" plus "FORCE QUIT or WAIT" while using the browser and the email. There never seems to be any reason for these messages coming up. In some cases the computer automatically switches from Firefox to Thunderbird while in the middle of performing operations on webpages (not always the same pages). Using Ubuntu 24.04 having updated from 22.04.

Need access to Motley Fool site to appear completely on screen instead of having a partial screen showing some Motley Fool signs but not being able to utilize normal activity. Had no trouble for many months of subscription getting access to the site and being able to read any articles I want. I have contacted Motley Fool several times and we have tried many things to solve problem but had no problem solving results.

Since the recent update to Firefox 131, I can no longer use the Billpay option of my TD Bank account. I am able to log into my account without any problems and use all of the options except for Billpay. I want to add that I know I am not alone with this problem as I have seen several others with the same problem but with different banks. It is the Billpay option which no longer works.

As I said, the bank site is fine until I click on "Billpay", Then I get this: begin quote: "Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings.

Copyright © 2024, TD Bank, N. A.. All rights reserved." end quote.

I have disabled uBlock Origin, Enhanced Tracking, tried Private Mode, Troubleshooting Mode to no avail.

I have also cleared cookies & data. This appears specific to v131. Any suggestions??

A few days ago I got a popup notice of a Firefox update. I clicked to download the update and away it went. However, since that update was installed, Firefox crashes several times a day. I click on the 'Tell Mozilla' button and restart my session, but then it happens again. Am I the only one who is seeing this?

I look forward to helping in any way possible . But I'm on strike, my union rep told me to wait and do absolutely nothing until my back pay was caught up. It's not a cop-out I promise. It's just the best thing for me because I've started not liking anything anymore. I'm getting the opportunity that Is our biggest dream or mine anyway. I'm starting over with a clean slate from God and myself to go and see what he gave us for free no strings attached. I look forward to meeting with all of you but it's just not going to happen on this end until till then. Thank You. RAY GRANTHAM

Can I go back to the earlier version of Firefox that synced well with google? If so, how? Otherwise I don't know what to do. I simply wind up in clear cache and cookies no matter how I try to get into my google account. I tried my google account on safari and it works fine. I have only had this problem since the most recent Firefox update. Do you think it's a flawed version that I need to purge and reinstall?

I only opened 5 pages (fixed tabs), and only enabled two plug-ins, Proxy SwitchyOmega and AdGuard AdBlocker. The browser was always open, and the pages were static, and nothing was playing. The strange thing is that it didn't take up much memory at the beginning, but it took up more and more memory over time. Today the system got stuck and couldn't respond (it might be that the system used virtual memory).

I used the browser's task manager, which showed that the Shared Web Process memory of several pages was very high, some as high as 4G, and the GPU memory was also higher than before.

I think this is very strange. Why does the memory usage increase exponentially after the webpage has been there for a while?

My settings and usage habits have basically not changed. I didn't have this problem before, but it has appeared in the past six months. I have updated many versions, but the problem still exists. I have always used Firefox. If it continues like this, I will be very disappointed and have to make changes.

Very frustrated with browser closing and not saving my tabs. Just got a brand new laptop and had everything set up but when I shut down system overnight, this morning I booted up and nothing was saved in Firefox!!!! HOURS of work wasted. So I again spent all morning doing it all again. Just now -- my browser closed automatically in the middle of work I was doing and everything disappeared again. I have been a LOYAL user of Firefox for years but I'm not doing this again. I despise all other options but need urgent help NOW to guide me through. Is it this Private Browsing? thing that showed up I didn't choose? How do I get rid of it? I'm a novice online but can be taught. Waste of my life and time....

I subscribe to Shutterstock, but though the image selection is excellent, I'm having problems finding the option to save or save as, so I can't successfully download them and insert them in the text of my post. What's the fix for this?

Win11 64 bit PC, using Firefox ver. 131, scrolling issues with the Times online newspaper. Used to work ok, just automatically scrolled up and down using the mouse scroll wheel. Sill works fine in any other browser. Downgraded to Firefox ver. 128esr, that works fine too. Something wrong with 131? Cleared cache, no extensions used on 131.

In ver. 131, the scroll works after hitting page fit and page fill, but you have to do that endlessly. The problem is somewhat intermittent, several pages may then scroll normally, then scroll stops working again, then back to page fit and page fill buttons. There are no error messages.

Hi,

I use Firefox (currently 131.0.3 arm64) on macOS (currently 15.0.1) and found, that after starting firefox and having minimized the browser window to Stage Manager and brought it back to the desktop once, it won't minimize again with Command+M or via the Window-menu. Clicking the yellow control at the top-left of the browser window still works but it's not very convenient.

Is this expected behaviour or is FF incompatible with Stage Manager?

Regards

Stefan

Why does Firefox block so many news and current affairs links? Is this censorship? When I am blocked by Firefox I can usually rely on Opera to open them immediately and without any fuss. I'm fast losing confidence in Firefox as my default browser.

Facebook Messenger - when typing in the text box with a long message, the text is fine on the first 'line' but after it moves down a row (line?) the whole screen starts scrolling and the text continues in one line, never advancing. Makes most text unviewable.