Showing questions tagged: Show all questions
  • Archived

What and where is my Security Key and how do I touch it?

Please see the attached image. Firefox believes I have a security key. What is a security key? Where do I find it? Why does Firefox think I have one? And why is the… (read more)

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Asked by kurrent93 7 months ago

Last reply by zeroknight 7 months ago

  • Archived

Unify the operation logic of opening links and bookmarks in the background

To open a link of a website in the background tab is CTRL+click, why is it that to open a bookmark of the bookmark toolbar in the background tab is CTRL+shift+click. It i… (read more)

To open a link of a website in the background tab is CTRL+click, why is it that to open a bookmark of the bookmark toolbar in the background tab is CTRL+shift+click. It is confusing! A bookmark is a link! For comparison, both of them are CTRL + click in chromium. BTW, there is no explanation in advanced configuration preferences.

Asked by Heporis 7 months ago

Last reply by cor-el 7 months ago

  • Archived

In Windows 11, why is Firefox saving my IDs but not my passwords?

Recently I had to refresh Windows 11 on my Dell desktop. It defaulted to McAfee antivirus. I uninstalled McAfee and reinstalled Norton 360 which I had before. I reinstal… (read more)

Recently I had to refresh Windows 11 on my Dell desktop. It defaulted to McAfee antivirus. I uninstalled McAfee and reinstalled Norton 360 which I had before. I reinstalled Firefox. I have version 123.0.1. I imported my FF bookmarks after exporting them from another computer. Now, FF remembers my IDs but not my passwords. When I log in to a website, FF offers to save my password and when I click yes it pops up a bubble saying "Password saved!" However, next time I go to that website, although it remembers my ID, it does not recall my (supposedly saved) password. In this support site, I see most users with this problem say FF will not remember either their IDs or passwords, whereas FF remembers my IDs, so my problem may be different. In FF help, I see that another password manager could be keeping FF from saving passwords. To the best of my knowledge I have never used another password manager. What is keeping FF from saving my passwords, while remembering my IDs? Is there a Windows Registry setting or a FF About:Configuration setting I need to change? Is re-installing FF a last ditch option?

Asked by wmblaney 8 months ago

Last reply by wmblaney 7 months ago

  • Archived

I am afraid to update to Firefox 124 since I don't want the new default of ordering tabs by how recently they were opened to kick in before I have a chance to preserve the existing tab order.

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in befo… (read more)

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in before I have a chance to change the setting to "Tab Order". Can anyone help me? I'd like to upgrade to 124 if I can do so safely!

Asked by PLS1 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Incomplete sync. Why didn't my tabs/site pages transfer? They were marked for syncing.

My Subject pretty well says it. I'm trying to transfer by syncing my desktop Firefox with the Firefox 124 on a newly installed Kubuntu on a new laptop. I have all these… (read more)

My Subject pretty well says it. I'm trying to transfer by syncing my desktop Firefox with the Firefox 124 on a newly installed Kubuntu on a new laptop. I have all these functions synced ON. The recent history but not the long-term history, passwords (thank heavens), and all bookmarks got transferred, but not the open tabs/pages. I've done the desktop sync followed by the laptop sync a few times, still without the tabs' transferring. How do i get those transferred?

Asked by FreeInformation 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Firefox locks up after downloading file

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, cl… (read more)

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

Asked by Daren Scot Wilson 8 months ago

Last reply by zeroknight 8 months ago

  • Solved
  • Archived

Cannot access video on common sites (CBC.ca or Amazon.ca) since upgrade to 123.0.1

This is a rebuilt PC after a hard drive died, Windows 10 Pro N version 22H2. and YE I am trying to access video content on cbc.ca or Amazon.ca and receive an error messa… (read more)

This is a rebuilt PC after a hard drive died, Windows 10 Pro N version 22H2. and YE

I am trying to access video content on cbc.ca or Amazon.ca and receive an error message that "no compatible source was found for this media" - Amazon or on cbc.ca "Oops...None of the given sources can be played".

Prior to updating Firefox to version 123.0.1, both played video on these sites without an issue.

I have uninstalled and reinstalled FF and the issue persists. I can play the video from these sites with Chrome or Edge without a problem.

I have installed Java and have tried all of the help tips without success:

I have followed and installed recommendations from : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows however the latest Media Feature Pack for windows is from 2019 and is no longer applicable to the 22H2 version. https://www.microsoft.com/en-us/software-download/mediafeaturepack. Windows store does not offer the pack.

The changes suggested by https://support.mozilla.org/en-US/kb/block-autoplay have been applied and no change

I am not running malware bytes or a VPN.

I have cleared my cache, and browsing history, rebooted = no change.

I have no add-ons, extensions or themes installed.

I prefer to use FF, but require that I can view videos from many sites.

Asked by kenmorris1 8 months ago

Answered by kenmorris1 8 months ago

  • Solved
  • Archived

Automatic translation of websites

Hi there - Every website seems to come up in English, ie Firefox seems to be translating other languages automatically. (My version is Firefox for Mac 123.01 64-bit.) I a… (read more)

Hi there - Every website seems to come up in English, ie Firefox seems to be translating other languages automatically. (My version is Firefox for Mac 123.01 64-bit.) I am wondering how I can prevent automatic translation of websites. I have had a look in preferences etc, but I do not see anything there to prevent automatic translation. Any help gratefully received! Many thanks :-)

Asked by michael.d.kenyon 8 months ago

Answered by cor-el 8 months ago

  • Archived

Returning to the original web page returns the cursor to the top.

I'm running Firefox 123.0.1 on Linux Mint 21.2. Something changed after my last update. I visit a number of web sites at which I scroll down a window to a link, click on … (read more)

I'm running Firefox 123.0.1 on Linux Mint 21.2. Something changed after my last update. I visit a number of web sites at which I scroll down a window to a link, click on it to open it, read that link, and then return to the previous page. Examples are news sites like slashdot.org, associated press, or arcamax. Firefox used to return to the place in the original site page where I had clicked on a link. Now, it returns to the top of the original site page, and I have to scroll down again to where I had clicked on a link. I can right click on a link, open a new tab, and then close that tab, but that requires multiple clicks, and I used to just click/click. Is there a way to set up Firefox to go back to the previous behavior? Thanks in advance. ;

Asked by wmichaelb 8 months ago

Last reply by zeroknight 8 months ago

  • Archived

Bookmarks Gadget

The Bookmarks Gadget (under Add Gadgets) appears to have been hijacked. I have dozens of bookmarks and now every single one of them redirects me to https://12jav.net/. I … (read more)

The Bookmarks Gadget (under Add Gadgets) appears to have been hijacked. I have dozens of bookmarks and now every single one of them redirects me to https://12jav.net/. I tried clearing all browsing data, logging out/in, and reinstalling the gadget. It seems to have happened after installing the latest version of Firefox, and reverting to an earlier version did not help either. Can you please look into this? Thank you.

Asked by rs03ali 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Lost Amazon in search box options -

I can't get Amazon back as a search option Bing is one of the search options selected in search settings, doesn't appear. If I install an older version will it be ok. Wh… (read more)

I can't get Amazon back as a search option Bing is one of the search options selected in search settings, doesn't appear.

If I install an older version will it be ok. Why do they keep installing new updates which cause issues with the one I am using. I installed Opera and will give it a try. Firefox keeps changing things that work.'bold text'

Asked by bobbee25 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Disable Picture-in-picture

while reading an MSNBC or Fox News article (for example) from flipboard, suppose there is a video at the top of the article. But I don't want to watch that video... I j… (read more)

while reading an MSNBC or Fox News article (for example) from flipboard, suppose there is a video at the top of the article. But I don't want to watch that video... I just want to read the article that appears below it. So I start to scroll down, reading the article, and when the video scrolls off the screen at the top, a picture-in-picture with that video appears at the right side of the article, (sometimes blocking part of the article). If I had wanted to see the video, I would have watched the video! STOP these blasted picture-in-picure pop-ups.

Every time I look for help online, all I see is how to enable/disable the PIP controls, and no help on how to block PIPs themselves.

Sorry for the long post, but I don't know how else to describe the problem succinctly. Jerry (at wit's end)

Asked by HarryJarr 8 months ago

Last reply by HarryJarr 8 months ago

  • Archived

non full screen video player bug exclusive to hulu.com

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar r… (read more)

made this post on reddit too https://www.reddit.com/r/firefox/comments/1bhztyg/non_full_screen_video_player_bug_exclusive_to/ but notice how theres this weird color bar right above the video player, this happens whenever i play anything on hulu.com. any solutions? thanks for any and all responses in advance :)

Asked by astrovink 8 months ago

Last reply by zeroknight 8 months ago

  • Solved
  • Archived

Firefox glitching out after most recent update

I don't have the words to describe what's happening here. Please see screenshot. Frequently when using Firefox- since the latest update, it's up-to-date on up-to-date Mac… (read more)

I don't have the words to describe what's happening here. Please see screenshot. Frequently when using Firefox- since the latest update, it's up-to-date on up-to-date Macbook Sonoma 14.4- this starts happening, when I move around my cursor, the images get all funky, it seems to be pulling in visual information from multiple tabs. Restarting the app clears it out, until the next time it happens. Any thoughts on this?

Asked by carnivee 8 months ago

Answered by zeroknight 8 months ago

  • Archived

Can't log into Discord on Firefox. My correct email and password are no longer recognized.

As the title says. I can't log into Discord on Firefox. I am using a Macbook Pro version 14.1.1. My correct email and password are no longer recognized on the website. Th… (read more)

As the title says. I can't log into Discord on Firefox. I am using a Macbook Pro version 14.1.1. My correct email and password are no longer recognized on the website. The error message I get is that my email doesn't exist, so I can't even reset a password.

I have no problem logging in on Chrome or on my Android phone. I have deleted cookies and rebooted, but the same issue arises. It was fine last night. Now it's a mess. I do have a second Discord account and tried logging in through that. On Firefox that account isn't recognized either. Help please.

Asked by byzantia1 8 months ago

Last reply by cor-el 8 months ago

  • Solved
  • Archived

How do I a bookmark export that includes folders?

To export my bookmarks => Bookmarks > Manage Bookmarks > Import and Backup > Export Bookmarks => results in bookmarks.HTML. Unfortunately that HTML does… (read more)

To export my bookmarks => Bookmarks > Manage Bookmarks > Import and Backup > Export Bookmarks => results in bookmarks.HTML.

Unfortunately that HTML does not include the "folders" in the bookmarks. For example I keep the forum folders (C# Corner folder, Mozilla folder, Microsoft Office folder, etc.) separate from other folders.

How do I a bookmark export that includes folders?

Asked by bhs67 8 months ago

Answered by cor-el 8 months ago

  • Archived

Trouble accessing an account

I was having trouble getting into my Ancestry account. I called their support and they said it was my browse not connecting with them. I can access if I use Edge, but I … (read more)

I was having trouble getting into my Ancestry account. I called their support and they said it was my browse not connecting with them. I can access if I use Edge, but I don't like that format and would much more prefer Firefox. Is there a problem, or were they just brushing me off? How can I get into Ancestry using Firefox again? Can you please advise.

Thank you.

Asked by Lynda Quig 8 months ago

Last reply by cor-el 8 months ago